My Vanilla Debit Card Customer Service Number

Average: 4 (3 votes)
45 Reviews
My Vanilla Debit Card

7 Must-Know Things About My Vanilla Debit Card

Debit cards have become essential in modern life. Most people have gone ahead to acquire these cards because they can hold money that we could have been carrying in sacks. Transactions have been made easier by banks through these debit cards.

They have really changed how business operations (Transactions) are handled. These cards can be used instead of cash. They are similar to credit cards only that the money is immediately transferred directly from the card holder’s account when performing any transaction.

MyVanilla is debit card providers which offer you cards that are reloadable and an alternative to a traditional bank account. They provide you with an easier way to manage your money and a safer and secure way of carrying cash.

What is so unique about MyVanilla Debit Card?

There are truly many reasons that will make you choose MyVanilla Debit Card and not the other cards around here. Without wasting any time lets dive right into those reasons.

1. There are no credit checks or even purchase fees for
MyVanilla since it is not a credit card.

2. Free deposits are guaranteed. You can make deposits to your account any time anywhere at no cost. You are allowed automatically load your payroll, government benefits or any tax returns to your card and nothing will be charged.

This is a cool feature because having direct deposits of your payroll or government benefits in your card gives you faster access to your funds.

3. There has been no cool experience as fast card loading compared to the one you will experience with My Vanilla Debit Card. With VanillaDirect Load, you can add cash to your card quickly.

They have thousands of locations of VanillaDirect Load Retailers nationwide to help you with card loading.

4. ATM Access. With MyVanilla Debit card you can, you can get quick access to your funds from millions of ATMs worldwide. You can use any MoneyPass Network ATM without paying any surcharge fees.

5. Mobile applications bring times services to us. This is because phones have taken over the industry and technology is rapidly growing. Therefore having a mobile application make it easier for us to do transactions.

They make us manage money on the go, check balance, and view transactions. That is why MyVanilla has a mobile application on Google Play Store and Apple Store to improve on such.

6. I believe you got a question that you feel like raising up to this point. Personal information and confidentiality are very important nowadays.

Get assured that your personal information is secure with MyVanilla because they don’t allow it to be accessed by unauthorized persons.

7. Why does MyVanilla share some of your personal information?
Your information will be shared for everyday business purposes.

These include processing your transactions, maintaining your account, responding to court orders and legal investigations or to report to credit bureaus and for marketing purposes.

Final Thoughts

MyVanilla Debit Card gives you spending flexibility all over the globe. They make sure that your account is secure and convenient at any given time you might want to use the card.

They give you the ability to make management simple by simply giving you an opportunity to track your spending and monitor expenses.

With that said, we highly recommend MyVanilla Debit Card because the user experience is just as fantastic as you may need. You can also do transactions from one card to another and also they send you to account alerts about your spending.


Conatct detail of My Vanilla Debit Card

  • Address

    United States.

  • Contact Number


  • Website

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comments (45) on My Vanilla Debit Card Customer Service Contact Number

Unhappy with the service

Posted on Dec 03, 2016 at 08:53 AM

Bruce heater says: I can't pay bills because they can't access my account and I have way more money than I need to pay bills. I thought this would be a good way since I work out of town but this is a joke.

Need to contact customer support

Posted on Dec 02, 2016 at 07:29 AM

Patricia Pugh says: Can't get customer service on phone. When I do it ask for my card number etc. as to be told it is invalid. What is the matter?

Login issue

Posted on Nov 30, 2016 at 09:01 AM

Whitney longmeier says: Can't reset my password and I forgot my current one therfore I am unable to log in to my account.

Issue of card usage

Posted on Nov 28, 2016 at 02:27 PM

David lowe says: I had this card for some time now. I never used it. I needed some cash for gas to get to my doctor's appointment but could not get any money. I put dollars on this card but never used it and when I did need it then I could not get it. This is bull crap. I am very upset.

Trouble in getting back money

Posted on Nov 28, 2016 at 07:53 AM

Hanako Jones says: I made a purchase on in the amount of 404.46 for an item that the website told me was available for same day pick up at my local store. I soon realized that this was not the case and the item was no longer available. So I think that I will get my money back. Wrong Walmart/my vanilla have a hold on my card for the entire 404.46 and they have told me that this problem can take as many as 5 days to fix.

Trouble in using the card

Posted on Nov 28, 2016 at 01:33 AM

Keneshia Mullins says: I added money to my card and it says my identity can't be verified and now I can't spend the money I added to the card. Please fix this matter. Thank you.

Asking a question

Posted on Nov 27, 2016 at 03:09 AM

Aminata says: Please help me. Can I use my Vanilla prepaid card without social security number? Do inform me about the matter as soon as possible. Thank you.

Need to inquire about balance in card

Posted on Nov 15, 2016 at 09:43 AM

Taiwan Settles says: Lost username and password to card. $25 was placed on the card yesterday. A transaction was made earlier today. I tried to sign-in multiple times using different variations with thought of to be the username and password but to no avail. I was attempting to do a balance inquiry but couldn't.

Dissatisfied customer

Posted on Nov 02, 2016 at 07:31 AM

Douglas hale says: What a tangled web you weave? I have used your services for years and never had a problem. Today I put 200$ on a prepaid visa card. I have receipt, card was not accepted online or at stores. I called customer service because no web site took 2 hours to talk to a rep. He admitted to having problems and they were trying to fix problem so my problem is this. I was told I needed receipt/id/and some other shit. I was already streaming but you are going to lie to me and give me the run around. You have lost a customer and I will make sure you loose a lot more. Do not use these cards. 200$ is not the end of me but it could be the end of you see you on televison.

Activation issue

Posted on Nov 01, 2016 at 01:44 AM

Sean Smith says: I have been trying to activate my card for a month with 45.00 as internet was not going and I had to wait for hours. I keep up with my recite but now I finally lost it.

Need assistance

Posted on Oct 29, 2016 at 12:57 AM

Darlene Reese says: Trying to register my prepaid card, and I am Canadian so it won't take my sim, How do I do this? I need to use the card.
It was so simple before, you just paid for the card and it was activated the first time you used it. If I had known I had to do this, I would not have purchased it this year.
Please let me know how to redo this.

Require account information

Posted on Oct 28, 2016 at 12:50 AM

Susan baxter says: I need to find out information on my account but I can't find a phone number. I can not talk to a real person. I can not remember either my username or password.

Exposing a fraud

Posted on Oct 25, 2016 at 10:23 PM

sara l HERNANDEZ says: I will be notifing the Better Business Bureau and everyone else should do the same. This smells like fraud and I bet the Vanilla has took all the money demanding a refund.

Money refund issue

Posted on Oct 25, 2016 at 10:20 PM

sara l HERNANDEZ says: What you know has been on the phone and what runs around I know for a fact. I have a balance on my card but it is not working anywhere and no one will even give me a refund of $300.

Asking for payroll details

Posted on Oct 16, 2016 at 05:43 AM

jimmy passmore says: I have direct deposit and my payroll that was on there by friday has not showed up on my account?

The card not responding to purchase

Posted on Oct 14, 2016 at 01:28 AM

Kathy says: I have a Vanilla card and it had $20 on it. I went to make a purchase at wish of 11.00$. I went to check out and it would not let me make purchase, why so?

Need a new card

Posted on Oct 13, 2016 at 07:37 AM

Roberto Eguia says: Hello, I bought a My Vanilla card and when I registered it I pressed out one little button. It said its a temporary card. I want some help and want to buy a new My Vanilla card.

Applying for new card

Posted on Oct 12, 2016 at 08:09 AM

Roberto Eguia says: Hello, my name is Roberto Eguia. I got My Vanilla debit visa prepaid card and I have one and I have to get a new one. When I can get a new one? Is there anyway that someone can help me with it?

Regarding card activation.

Posted on Oct 11, 2016 at 04:08 AM

Heather says: I activated my Vanilla card and now it is saying that it cannot be processed and it is invalid. Contact me please.

Roosevelt Grace says:

Posted on Sep 29, 2016 at 05:41 AM

Your website is unavailable. I have tried to register my card so that I can utilize my funds. Is this card a scam? Please advise.

jessica head says:

Posted on Sep 27, 2016 at 10:22 AM

I am writing in regards of my Vanilla prepaid master card. I got it in the mail and I accidently cut it up thinking it was my old card, Is there any way I could get another one?

Jada McCoy says:

Posted on Sep 06, 2016 at 09:29 PM

I can't get into my sign in on myvanilla website and the number they are providing me I can't not access to customer service. I am trying to reset my pin and get a balance.

Stephanie Jimenez says:

Posted on Aug 24, 2016 at 03:21 AM

yes I purchased a card July 5th they can't seem to find a reference number or ticket number supposedly they sent me a refund check and I can still not seem to get it...

Michael Ervin says:

Posted on Aug 16, 2016 at 03:50 AM

I've been trying to contact y'all for the past hour and still your phone doesn't even ring and your website is always down. II'm trying to pay a bill and this card doesn't work. I would like a refund and I don't want another card from you. Your customer service sucks..

Lillie Darden says:

Posted on Aug 05, 2016 at 09:09 PM

Payed to reload my card last Friday. Money showing have not been credited to my card. I've faxed three times the information that was asked of me. Seeking legal help as we speak..

Teckla says:

Posted on Jul 30, 2016 at 11:05 PM

I attempted to sign up for a my vanilla reload be prepaid card, I noticed that It was required for me to put an address (etc) If so I'm wondering If one will be Sent to me and from then on I put cash on it, Am I correct?

Brandon Zavala says:

Posted on Jun 23, 2016 at 02:45 AM

Worst prepaid card ever! Would not recommend to anyone. Lost card which had 200.00 on it and they will not replace it or refund my money. It's been 6 months. So sad that you don't care about the people who are trying to use your services. I have called over and over with no resolution.

Courtney Bureau says:

Posted on Jun 18, 2016 at 11:38 PM

Horrible services. Called 4 different times and they couldnt help. I will never purchase a vanilla card again. Money lost

Carolyn Hampton says:

Posted on Jun 11, 2016 at 06:51 AM

Need all transactions and the names of the places the transactions was done.

Lymarie says:

Posted on Jun 10, 2016 at 11:01 PM

Please help me to find my payments through the card. Someone blamed me of nonpayments for a rental card and I did paid with this debit card. Help me.

John Doe says:

Posted on May 17, 2016 at 07:38 AM

This webpage is not allowing me to type the letter "(21st letter of the alphabet)", see the missing letter (abcdefghijklmnopqrstvwxyz). Its not my keyboard, because I've already tried it on another computer. I can't even enter my real email address because it contains the forbidden letter.

Betty. Hall says:

Posted on May 02, 2016 at 04:12 PM

I been using this card, I have money on it but it saying it not working why?

Alisha says:

Posted on May 02, 2016 at 05:58 AM

Never had so much trouble trying to activate a prepaid card. I got it for my birthday and it's useless.

Nick Christensen says:

Posted on Apr 26, 2016 at 09:12 PM

Loaded 5 cards with 500$ each. The last 2 cards are reading invalid or negative response. I want a refund, or I will contact the attorney general.

Brenden Talmage says:

Posted on Apr 21, 2016 at 04:42 AM

Can I load money on to my vanilla debit card over phone with a credit card.

Tasha Davidson says:

Posted on Apr 18, 2016 at 11:44 PM

I need to update my information. How do I go about doing that? I also need a new card with the correct last name. I got a divorce and my last name had changed.

Tasha Davidson says:

Posted on Apr 18, 2016 at 11:40 PM

Hello, my name is Tasha. I have a visa debit card from you guys. I need to update my information. I no longer live at the address on my file and I no longer have the last name that is on the file. I was wondering by any chance can you update my information and send me a new card?

amandeep says:

Posted on Apr 05, 2016 at 08:24 AM

Hi, I am 15 years old. I have bought a visa debit card by accident and I need to be over 18 and a social security number. I have already have 200 bucks on it and I cannot just lose that money. Is there anyway I can buy those prepaid cards ( where you can just add money no matter what age etc ) and you can transfer it there?

Darrell Ratliff says:

Posted on Mar 25, 2016 at 12:02 AM

Can't contact customer service this will be my last using this card services... Jiz bad business wouldn't recommend this to no one not even a dog!

elizabeth camberos says:

Posted on Mar 02, 2016 at 09:02 AM

hi, i so i got a vanilla gift card for my birthday so i went to and i believe that it got active so i order some items on amazon and it send me an email saying that it cancel my order and said to check view my card again. So i don't know what to do?

mrphy sealey says:

Posted on Feb 22, 2016 at 05:49 AM

Is the website down? Have not been able to see website online to check balance and activity....Thinking of getting a different card with another bank..

cerra says:

Posted on Feb 16, 2016 at 03:14 AM

I need a new permanent card issued I never received one. I still my temporary card. By would like the permanent card with my name.

Robert Gamble says:

Posted on Feb 05, 2016 at 12:07 AM

I have purchased 2 Vanilla prepaid cards & neither of the cards numbers are received by the site ... Have called & searched but receiving no assistance ... Please respond with a human contact phone number ...

kimone says:

Posted on Feb 02, 2016 at 07:48 AM

This is the worse card ever,
just purchase at the retailer activate the card and top it up.
Now, i am seeing that the card is not active.
Am not up for this bullshit.
Just need my damn money back.

Keith geisert says:

Posted on Sep 24, 2015 at 03:12 PM

This card is a joke. I bought a reload able card and it showed no balance after it was activated. Many calls later to the phone and still not resolved. I used the customer service email and they kept saying the receipt was cut off at bottom.


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