My Care Pack Customer Service Number

Average: 2 (9 votes)
19 Reviews
My Care Pack

An Expert Review About MyCarePack- Introduction

Do you a family member, a relative or a friend who is an inmate in a certain rehabilitation facility? Whether you do or not his prose is very important for you because we always don’t know about tomorrow.

There are times when you might want to send a package to that inmate friend and you don’t know where to begin. Next time you are faced with such a challenge try out MyCarePack.
MyCarePack is an online store which allows you to buy and sell commissary based packages anyone who is undergoing rehabilitation in correctional facilities.

They provide small packages which contain food items and supplies which are strictly meant to provide relief to inmates. MyCarePack provides an opportunity for inmates and family members or friends to show their love and support for one another in a less stressful environment.

Frequently Asked Questions

1. How long does it take for your order to reach the recipient?

After you place an order, the information is immediately sent to an appropriate order fulfillment
store. The order takes from 2 to 7 days to reach the recipient.

2. Can you track the status of your order?

Yes, you can track your order status. There is an order tracking system that you can use to easily track your orders using the confirmation number sent to you while placing the order.

3. How many orders can be placed for one recipient?

In most cases, the inmate facilities allow the recipients to receive only one package in a week. But if you place more than one order in a single week, MyCarePack will make efforts to stagger deliveries in several weeks but if they fail, a refund will be made to you.

4. Important guidelines to consider when sending commissary packages

If you are planning to send a package to your loved ones through MyCarePack then you need to consider the following guidelines.

1. You should visit the official MyCarePack website by navigating the URL through your favorite browser.

2. You should know the location where your inmate is held and his ID. If so select his location and the facility he/she is held in on the respective dropdowns. Press enter button on your keyboard or the go button if you are using a mobile phone.

3. Choose the items you want on the product page that appears afterward and press enter.

4. On the search inmate box, find the name of your friend or family member by keying in his/her name and then proceed to the payment page.

5. Provide your credit card details then confirm your purchase and you will be done. Your item will be delivered to them.
MyCarePack usually sends $1 to your credit card before checkout to confirm the validity of your credit card. This $1 is never deducted at any point from your account.

Payment Methods

With MyCarePack, the following payment methods are allowed.


• MasterCard

• American Express


We recommend making good use of MyCarePack because it is very efficient and convenient. You will be able to do deliveries to your inmate family member or friends. You are assured that your product will be delivered in time and safely without any compromises.

If at any time an item is damaged, MyCarePack will replace it for free therefore you don’t have to be worried of incurring loses or delivering of damaged items to inmates. Your credit card safety is guaranteed too because the protection of your privacy is their top priority.


Conatct detail of My Care Pack

  • Address

    100 Burt Rd SuiteG01 Andover, MA 01810 US

  • Contact Number


  • Email Address

  • Website

Identify this call type

Click on the type of call you are receiving to help identify the caller.

67% Automated

8 reported this number as automated

8% Collection

1 reported this number as collection

17% Legitimate

2 reported this number as legitimate


0% Marketing

0 reported this number as marketing

0% Scam

0 reported this number as scam

8% Other

1 reported this number as other

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comments (19) on My Care Pack Customer Service Contact Number

Problem in making deposit

Posted on Nov 29, 2016 at 04:45 PM

Lisa Porter says: Contact number provided is a health care number. Trying to reach my care pack. Need to deposit money but the website is not operating correctly.

Need to inquire

Posted on Nov 29, 2016 at 01:52 AM

MYKISHA SIMPSON says: I just wanted to know about the last order I purchased and delivered in the date please? The order number is 2139151274.

Complaint about service

Posted on Nov 22, 2016 at 03:10 AM

Christine Meyers says: I will be putting in a formal complaint to the Better Business Bureau. It seems many people are being ripped off by you guys. You even have a bogus 1800 number.

Asking about package delivery

Posted on Nov 22, 2016 at 03:02 AM

Christine Meyers says: My boyfriend Gerald Somers purchased a package from you on 11/06/2016. It was intended for Brandon Mangrum, my son. He was located at the West County Detention Facility, in Richmond, California. The same day the package was supposed to get to him. He got moved to Marsh Creek Detention Facility in Clayton, California. So his package was never transferred. So how do we get that package to him? The order confirmation number is 73948f. It was for $44.18 all together. My son's booking number is CC16IN520.

Christy cook says:

Posted on Aug 23, 2016 at 02:32 AM

I attempted to order a care pack for my husband as well as phone time. my debit card went through and i got a confirmation number 6e80a1. however when i went back to check the status and it only shows the phone time ordered..what happened to the care pack and the money i paid for it.

cindy sloan says:

Posted on Aug 18, 2016 at 02:17 PM

my order 6de7f9 has been charged to my credit card this order was placed 8 days ago and has not been filled according to the web site. please advise, what the hold up is in completing this order??

Carmen Caples says:

Posted on Aug 11, 2016 at 06:17 AM

I order a care package for my husband in lake county jail waukegan Illinois I was charged from my credit card and also god a confirmation number I ordered on 8/1/16 he was released on 8/8/16 he did not receive any such thing I would like my money back on my credit card his name is Richard Smith. I will contact my lawyer for fraudulent activity..

Antoinette Hatten says:

Posted on Jul 28, 2016 at 08:29 PM

I am interested in finding out if the facility in Waverly, VA have a online care pack service?

Keramarie says:

Posted on Jul 20, 2016 at 01:16 AM

I ordered my husband's care pack, he did receive his package although he didn't receive everything I ordered. When will the money for the remaining items be posted back to my card?

Lisa says:

Posted on Jul 12, 2016 at 05:56 PM

I've been trying to contact customer service and It doesn't seem anyone will return my calls. The email address didn't go through either. We ordered and paid for a package to be sent to a facility but in the meantime the inmate was transferred to another. We need to know if this package will be forwarded on to him or will we be refunded.

Anthony Harrington says:

Posted on Jul 09, 2016 at 08:50 PM

Same here...ordered and paid for package on 06/28/2016..have not received package nor a haven't returned my calls or emails regarding my order...after seeing all these bad reviews. .. I'll be taking my concerns to the BBB.

Charlotte Murray says:

Posted on Jun 24, 2016 at 03:57 AM

Hi I have question I sent a package to someone they ate bonding out so how long will it take to I get my money returned to me?Thank you for your time and respond ....The conformation number is as follows 6b4c7e

Amberley curtis says:

Posted on May 11, 2016 at 10:46 PM

I ordered a pack for my husband and he did not get his pack. It was ordered on the 29th of April and the money was tuck out on the 5/2/16. And still no pake so whats going on whit it the order was for mix pack of needles and to bags of caffe and to colas the amount tacking was 49.60 i wont my pack are my money my name is am barley Curtis.

Vonda ONeal says:

Posted on Apr 30, 2016 at 05:26 AM

Trying to send money through my care pack but the Facility for Harris County is not listed.

karen says:

Posted on Apr 20, 2016 at 07:58 AM

They have charged my card one month ago and my loved one still hasn't gotten the package. They won't answer nor have they returned my calls. I don't recommend anyone to buy from this website. Also i guess I'll have to call my lawyer about this fraud that has happened to me!

ronnie lee morales says:

Posted on Apr 18, 2016 at 08:57 PM

Your service is not accepting my debit card, I checked with my bank and my card is valid.

Diane says:

Posted on Apr 14, 2016 at 11:36 PM

Is pueblo co no later on the list for services i have done orders before.

Robert Boyce says:

Posted on Mar 10, 2016 at 04:32 AM

This is my second E-Mail I have sent to you. I posted money On my nieces commissary account and Scott County Jail in Kentucky you got the money but wasn't able to post on to her account I need your help to get the $50 there that I posted and the time before this it was denying no matter what credit card I used you need to straighten that out to please get back with me as soon as possible thank you when I posted the money I noticed came up and said that there was a problem with a 1074 I believe is what the number was please check it out and see that my niece gets her money Maranda Skinner.

Virginia Jones says:

Posted on Jan 12, 2016 at 08:29 PM

My care charged my visa and didn't send my package nor refund my money back into my account and will not return my calls nor answer when you call their contact number. I wouldn't recommend that any one use this company but I will be contacting a attorney about this fraud selling that's going on.


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