Asos Usa Customer Service Number

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Asos Usa


Fashion describes one’s standard and lifestyle of living and ASOS is now a demanding and trending fashion related hub known for selling out over 80,000 brands in market. The company own a variety of cutting edge fashion contents that are made available in market by the means of localised mobile and web experiences online. The company is sharing its centres in countries like UK, US, China and Europe reaching to each and every part of the world. But the main question that thrives in mind is from where it got started and the answer is below.

Its origin where and when

The company came into existence under founders Quentin Griffiths and Nick Robertson in 1999. The founders are still engaged in company as its non-executive director. They started the business with the view of providing customers having experience to wear out celebs brands and accessories. It thus got registered in 1999 making the whole plan go live in March 2000 under the name AsSeenOnScreen (ASOS). The idea raised the company on heights earning them Best Trendsetter Award by The Sunday Times in 2001. They expanded their business looking on international market in France, Germany and US in 2010 and later further launched three more sites in Australia, Italy and Spain in 2012.

What made it popular?

As above mentioned it was named a trendsetter in 2001. The company gained popularity selling out more fashion things then just clothes on their site. They started working and are working focusing on tomorrow and mainly young adults. Their step to feature out and encourage the young ones for uploading pictures on social sites like Instagram and Twitter with Asos products added up a gain to reputation of site. Now they are employing about 4000+ employees having revenue of £1.9 billion according to 2017 report. All the credit goes to better use of technology like mobile shopping by the company.

Asos Usa customer care number 9626

How is it working in US?

The site is active in US but with higher international shipping rates. Looking upon the increase in demand of customers they have went upon the USGoBuy package according to which the users can buy the items at cheaper international shipping rates and can buy fashion clothing with discounts. With this app they can make purchase at any ASOS US online store and enjoy the home delivery at affordable and cheaper rates. The company has also started up with new fulfilment center in Atlanta to better serve out American customers. It is now expected to open in the fall of August with one million square feet area. It is known that the sales have increased in US since mid-2000s with US being one of the company’s top 5 markets.
It is thus spending out $40 million on its second U.S distribution center to support the growth of sales and hoping out it to be a major market in future.

Conatct detail of Asos Usa

  • Address

    New York, United States

  • Contact Number

    +44(0)20 7756 1000

  • Website

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comments (30) on Asos Usa Customer Service Contact Number

Looking for credit

Posted on Nov 13, 2016 at 08:11 AM

Gloria Anderson says: I have not received credit for many items sent back. Please check on this matter and reply.


Require help to find out order

Posted on Oct 29, 2016 at 05:07 PM

Darnell Fields says: I ordered a hat on 10/24/16 and the delivery said to be on 10/27/16. I never received it. This 01KDKVZXY5WI is my order number. I will appreciate if Asos will find out where my hat is? I have a screen shot of the order. Thank you.

Looking for refund on second item

Posted on Oct 21, 2016 at 12:47 AM

Jameha Gardner says: My name is Jameha Gardner. I returned two items and was refunded for one. I would like to have a refund for the other item I returned. Big items were sent together.

Regarding order shipment

Posted on Oct 19, 2016 at 09:30 PM

Alexis Torres says: I placed an order about a week ago for two days shipping and I still haven't got it. Can you inform me what is going on? My order number is 231288770.

Minji chun says:

Posted on Oct 06, 2016 at 05:25 AM

I didn't got my stuff yet but I got an email from you guys. I should get my stuff today but have not yet. Please double check for me. My product code is 4881167 and order number is 229114271.

Andrea says:

Posted on Sep 29, 2016 at 09:44 PM

Hello, I dropped off my return item over a week ago and I am waiting for a refund. I now have a new debit card, and want to make sure that the refund will still go through. Thank you.


Eileen Smith says:

Posted on Sep 29, 2016 at 06:32 PM

We ordered a parka number 227822892 and it was too small since it was a gift from a relative. We need an exchange, they don't exchange in the states and now the price has gone way high, can you help?

Rhonda Holloway says:

Posted on Sep 06, 2016 at 09:11 AM

I've been trying to. Place an order, but i have been unable to thus far. The product number is 759323 in Black, in a size small. I would appreciate if i could get some assistance with this matter.

Richard W Cummings III says:

Posted on Aug 22, 2016 at 08:41 AM

Hi I ordered a Adidas female jacket black with 3 white lines and ellesse men shirt I have no email or tracking about my order I ordered it 5 days ago 2 day shipping y'all took my money but no item it's not even saying I ordered but y'all did charge me for it..

Jennifer Compas says:

Posted on Aug 21, 2016 at 10:14 PM

I have ordered some shoes I was told by the website that I will receive it by the 18 of august and I still haven't received it or heard anything about my delivery I'm getting upset that I can't contact anyway. I want to know what going on with my order.

Amelia says:

Posted on Aug 21, 2016 at 02:20 AM

Hi, it have been more than a month that I made an order with you. Till now I cant see it. Can someone please tell me what is going on?
Order #216119712.

Marcie Guerrero says:

Posted on Aug 20, 2016 at 06:46 AM

What a piece of shit company. My Ray Bans lost a screw one month later and I can't even contact ASOS via webpage or phone.

Temir Evans says:

Posted on Aug 18, 2016 at 02:59 AM

August 11th I ordered two shirts from you guys the expected date was yesterday & usually once you miss your delivery it goes to the post office. This time it didn't I track the package and it said that my shirt are going back this is what I don't get I have an family event next Saturday it is really important that I get my purchase asap!! This doesn't makes sense to me at all..

Dorothy Appiah says:

Posted on Aug 12, 2016 at 07:41 PM

Hello, my name is Dorothy, I got a notification that my order has been delivered. However, I cannot find it anywhere at my residence. I decided to track the package and realized it was delivered somewhere in NJ. I live in Gainesville Virginia..

MinXi says:

Posted on Aug 01, 2016 at 08:34 PM

Dear ASOS officer,

I have dropped the return for order 216976635
For two items
Moschino Logo Beach T-shirts PRODUCT CODE: 759344

Please help to check the return, I have not received any confirmation for the return.
Please send me email at
Thank you !

Deborah Kahl says:

Posted on Aug 01, 2016 at 12:48 AM

order #219365508 see by chloe boûse size 40 which is the wrong size, please change the size to a 44 which is a ÛSA size 8
Deborah Kahl
10045 SW 85TH Aveúe
Portland, Oregon
97223 ÚSA

Sorry the only way I can add a Ú is this way, why I DON'T KNOW?

Deborah Kahl says:

Posted on Aug 01, 2016 at 12:23 AM

my name is Deborah Kahl order #219365508 i need to change the size to a 44 size 8 america being shipped to the address as follows.
TO; Deborah Kahl.
10045 SW 85TH Avene Apt.#15
Portland, Oregon 97223

The blose is a see by chloe please let me know ASAP.

Glean Mar Galutera says:

Posted on Jul 30, 2016 at 10:00 AM

Hi yes I didn't receive my order yet can you please tell me what's going on with my order I didn't receive a tracking number please, check your order history it under Glean Mar Galutera.

Edweson Clervil says:

Posted on Jul 26, 2016 at 02:01 AM

I ordered something and I forgot to put in the address my apartment number...
The full address is
1400 east Ny ave, Brooklyn 11212
Apt 10K

Please let me know what can I do now to receive my package, it's more than 8 days ago I ordered it..

Corina says:

Posted on Jul 15, 2016 at 10:59 PM

I am waiting on a dress that was supposed to come in yesterday! It did not and I also received an email saying it was returned! I never returned the dress and I'm not sure what is going on. Please call me at 586-718-4540 or email me at

Merat says:

Posted on Jul 06, 2016 at 03:28 AM

Hi, I have ordered a few dresses and my order number is 212705038. I have received order confirmation that my order will be delivered on 30th June, but till now I have not received my order. I have contacted ASOS several times and gave them the correct address which is 9555 Reseda Blvd # 302, Northridge, CA 91324.
ASOS has emailed me that my order was sent to the wrong address which actually does not exist, so please send me my order.

Tivona Brown says:

Posted on Jul 01, 2016 at 08:27 PM

Why is it so hard to contact someone regarding my order. When it was time to take the money there was no problem. My order is not here and I never received a tracking number.

Ursula says:

Posted on Jun 06, 2016 at 04:49 PM

He not received my item , due date June 2, 2016. Where is my Item ?

Jackeline kupferschmied says:

Posted on Jun 04, 2016 at 05:08 AM

How can I talk to you guys, the website help page doesn't work, I am in Miami, do you have a number in the US? I have to change some sizes but how can I return and order the same with the discount?

Diandra Marshall says:

Posted on Jun 01, 2016 at 03:04 AM

Yesterday I was trying to place an order while your site was offering 20% off regular price merchandise using the promo code HISUMMER. While checking out and entering the promo code, the code did not work even after numerous attempts. I requested help and to be contacted to resolve the issue twice last night and never got a response of help. Can someone please help me? I need to order the dress today.

Amos cortes says:

Posted on May 11, 2016 at 08:38 PM

My is question why doesn't those jeans appears in store at new York?

Nika Geilfss says:

Posted on May 09, 2016 at 11:12 PM

I would like to order Doc Martens sandal Kristina Gillie in size 6.
It shows as not available on the web site. Is it back ordered? If so how soon could it arrive?
Thank you for your feed back!

Drucilla Gordon says:

Posted on May 03, 2016 at 05:37 PM

I still have not received my package it's been over a month. I'm unhappy then I do not get the option to get my money back. Please contact me 305-206-3614, thank you.

Chelita says:

Posted on Apr 26, 2016 at 04:33 AM

My name is Chelita. I order s dress size 6 and is too small. I love the dress but I am scared not have it on time. I need it by May 6th.
Help please!
I want to know if I return the dress first thing in the morning I can get it but May 6th with out paying extra.

Kadiatou Diallo says:

Posted on Apr 04, 2016 at 03:03 AM

I haven't received my order yet. It's been 2 weeks and 2 days.


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