PC Matic Customer Service Number

Average: 1 (1 votes)
44 Reviews
PC Matic

PC Matic

We are talking about software that keeps our computer safe and is designed to stop the activities like infiltrating our computers, invading our privacy and robbing our online accounts.

All features are available in a single package that is known as Super Shield white list real-time protection. The white list is mainly used to block polymorphic viruses creating a safe environment to do business.

It also adds another feature of vulnerability automatic patch management according to which all the access holes for viruses are blocked and closed making online browsing a secure matter to do.

It also owns the first place in the Virus Bulletin RAP test for being the best in blocking viruses and keeping the computer safe from modern threats like CryptoLocker.

Who is the designer of software?

The software is made under PC Pitstop, the actual company which got founded in November 1999 by Rob Cheng.

PC Matic customer care number 4612
Rob is the CEO of PC Matic commercials and got the optimization software called Optimize in 2004.

PC Pitstop owns the membership of the Microsoft Virus Information Alliance, ICSA Labs, Microsoft Virus Initiative, Anti-Virus Product Developers Consortium and reveal the testing of a product under Virus Bulletin.

How it functions?

The software is designed to fulfill certain security functions like improving performance, enhancing the speed of the computer, making the repair, removing viruses and malware.

We can’t say it as anti-virus protection cover but we can define it as software that works on a ‘white list’ which favors the use of trusted sites on your laptop, computer and other hand-held devices.

The white list is known for good programs and PC Matic just works according to it by blocking all other execution programs, not on its white list.

In this one can run a scan for free and in addition, can scan for malware.

Among its plans, one can go for a $50 per year subscription having five licenses or for $150 to keep all five licenses for a lifetime.

The company uses the term Super Shield to show out the work of technology implanted.

PC Matic customer care number 1513

According to this Super Shield, one gets a high level of advantage in cloud computing keeping PC safe from online threats and plan out for use of traditional blacklist in addition to industry’s only whitelist. It is thus real-time protection available in the market.

Its negative reviews

The software works best but doesn’t provide cover against malicious or phishing URLs.

A point of little accuracy data from independent antivirus labs also needs to be considered. It has been said aside from the claims on online documentation that few malware samples were noticed after using the software on the computer.

We can say in last it guarantees to block the execution of every single piece of malware, virus, Trojan, ransomware, and spyware by the use of real-time protection technology named Super Shield based on the white list but still didn’t properly identify all of them as malicious in testing.





Conatct detail of PC Matic

  • Address

    PC Pitstop, LLC 2515 West 22nd Street Sioux City, Iowa 51103 USA

  • Contact Number


  • Email Address


  • Website


Identify this call type

Click on the type of call you are receiving to help identify the caller.

35% Automated

6 reported this number as automated

18% Collection

3 reported this number as collection

0% Legitimate

0 reported this number as legitimate


0% Marketing

0 reported this number as marketing

41% Scam

7 reported this number as scam

6% Other

1 reported this number as other

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comments (44) on PC Matic Customer Service Contact Number

Issue of money debit without permission

Posted on Nov 18, 2016 at 09:35 PM

James Elliott says: I had $49.99 drafted from bank account on 11/17/2016. Can't get through to you by phone. Text me at 318-758-9*** by 3:00 pm. Turning it over to Better Business Bureau.

Looking for customer service

Posted on Nov 06, 2016 at 09:05 PM

Gene Cebulski says: I had PC Matic but when I needed help, I could not find a number anywhere. How can I call and talk to a live person? I am interested in trying it again.

Problem in making a download

Posted on Nov 03, 2016 at 02:33 AM

Doy Diehl says: I can't download a program. PC Matic keeps blocking it, even though I click, yes, when the set up program asks if I want to allow the set up. Call and walk me through this.

Doglas Diehl

kay sloan says:

Posted on Oct 05, 2016 at 11:33 PM

I think I have PC Matic, however, I got something on my screen that says I have a virus, can you please help me? Please call me at 903-613-0***. Thank you.

Nadine Jacobson says:

Posted on Oct 01, 2016 at 08:13 AM

When I click on the PC Matic icon, the screen shows with the logo on it and nothing else comes. Then it locks to that screen so I cannot access PC Matic. Is there any solution?

Fred Gaschen says:

Posted on Sep 20, 2016 at 04:55 AM

I ran a PC Matic scan earlier today and now I am getting a window message that "Your computer has been blocked" further instructing me to call at (877) 540-7***, which is a number that no one answers.

Steve Harr says:

Posted on Sep 17, 2016 at 09:45 PM

I had kaspersky which gave me two viruses. I have seen your commercials and my question is I have a Lenovo with Windows 10, one tablet and one iPad does your $50 a year plan cover these? and how would I attach these devices to the protection?

Also if there is a virus, malware etc on the device, will your plan remove and refresh the devices?

Thank you and looking forward to hear from you.

Janis Thomas says:

Posted on Sep 08, 2016 at 07:11 AM

I paid for one year of PC Matic recently ($50 + tax and I need help to get the full benefit of choosing your company to assist me with my computer needs. I've created a PC Pit-stop login and have left a message on the help line. Please try to get back to me so I can get my PC running again. My roommate saw your add on TV and thought it was a great price for the service so I paid for it now I want to use it.

Larry B. Wiley says:

Posted on Sep 03, 2016 at 07:57 AM

I have purchased two new laptops and need to renew my subscription before Oct 9, 2016. i can't log in to renew. my licence key is MCHO--4198767. Help!

Jeff Brke says:

Posted on Aug 04, 2016 at 08:22 AM

I've sent several emails. None answered so far. PC Mastic keeps telling me I'm not protected and ask me to renew. I bought the Evergreen life subscription back in Jan. Tell me what I should do.

Margo Coppi says:

Posted on Aug 01, 2016 at 08:45 PM

I have purchased the home pc matic and have a copy of my receipt however I can not download.
Not real happy with customer service.

Sergio Martinez says:

Posted on Jul 31, 2016 at 10:20 PM

have left messages to no avail. I keep having issues with my computer and can only do the check via safe mode.
951-488-7749 is my phone.

Gordon Frisbey says:

Posted on Jul 28, 2016 at 09:37 PM

I have ran multiple scans on my computer and each has said no fixes were necessary. However, when I run a link in the internet it is taken over by another program and send me to some link advertising some product. It even takes over pc matic at times.

Is this not want pc matic is supposed to protect the computers from? Can you help?

Gordon Frisbey

James Pollock says:

Posted on Jul 23, 2016 at 04:04 AM

My comp.keeps locking up and now it says I dont have pc matic.I cant launch pc matic scan as my password doesnt work.I have tried to get it from pc matic and it says it has been sent but it never does come through. HELP

Arnie Astdillo says:

Posted on Jul 21, 2016 at 08:56 PM

My name is Arnie Astudillo: i have purchased PC Matic few months ago, thinking that it will keep my computer safe and operating without problems. Unfortunately this is not the case. I experience that your product is very unreliable and useless.
I am requesting for cancellation of your service and refund the charges to my credit card ending on 2016 transaction charge on 04 16 2016.
Hopefully in the future you have a better product to offer to public.

David Moody says:

Posted on Jul 21, 2016 at 05:43 AM

I have purchased PC matic. I am over 70 and I am PC challenged. I think I had asked for a disc when I purchased this product.
I need to reinstall this product. and do not know how.
Can you help?
Thank You.
Dave Moody

Mike Bannan says:

Posted on Jul 08, 2016 at 12:27 AM

PC Matic is blocking all adds on my browsers. I need to see ads for work etc. Can I disable this?

Stephanie Foster says:

Posted on Jul 07, 2016 at 01:44 AM

please help my daughter can't get into any of her sims games.....It says File execution blocked...Supper Shield blocked. ..I've called CSR twice. .

Vincent says:

Posted on Jun 29, 2016 at 06:31 PM

I just purchased my PCMatic anti-virus yesterday but I could not install it on my Mac Air Pro because it keeps saying that my safari could not open the file ‘pcmatic-set up-1067 because the application is not available.’
I need your help to install it. Thank you.

John Stabler says:

Posted on Jun 22, 2016 at 07:12 PM

John stabler 863-465-7245 I just paid 168.81 and can not down load my life time service.

Billy conley says:

Posted on Jun 11, 2016 at 04:10 AM

My computer Will not open
The login to my Citi bank.
Login I thank it is block by your spy wear would you
Check it fir me (bankoncit.com)

Harold Hacker says:

Posted on May 22, 2016 at 03:08 AM

I have a virus in my computer, My service for this computer is good to 3/25/2017, this is on my Acer Model Aspire 5750. it will not even show anything. I have tied everything from safe mode to safe mode internet, and then ran your software again on this computer. Your software has scan this computer three time now. and when I go back to normal system all I get is welcome to windows 7 and then nothing. your services is to protect my computers. I want someone from your office to call me at 505-404-6124 or 785-214-2127. I have been a customer of yours for a long time now.

mark says:

Posted on May 18, 2016 at 06:05 PM

I will never touch your product till you get rid of the commercial that says ISIS is not the problem. they are killing Americans everywhere and you have the nerve to compare computer virus to them I think that is disgusting and not American And I am going to post it on Facebook and YouTube for everyone to know. Obama and Hillary don't think terrorism is important either. I hope you take that commercial off soon God bless America not isis and the antivirus protection.

edward parham says:

Posted on May 10, 2016 at 07:46 AM

need help for installing
lic key MCHO-3663341

bob black says:

Posted on May 09, 2016 at 06:30 PM

I would like to talk to someone in tech support (live person) to walk me through PC Matic will not scan (8437053767).

R. Geis says:

Posted on May 09, 2016 at 08:13 AM

I had my PC repaired and after reinstalling PC Matic, I am not able to access email, facebook and other on line favorites. Some things are accessible. When I try to access my e-mail, I get a message as follows "This page can't be displayed".
Need TLS 1.0, TLS 1.1 and TLS 1.2 in advanced settings and try connecting to https://webmail.pldi.net again. If this error persists it is possible that this site is not protocol or cipher. Please contact site administrator.

Please advise.

Sharew A says:

Posted on Apr 28, 2016 at 07:20 AM

I have a subscription evergreen PC matic for more than a year, Since this morning didn't allow me to log in. It says me you are not licensed & I see a locked key symbol at the top.

Andres Farias says:

Posted on Apr 15, 2016 at 08:47 PM

I have been trying to cancel my service as it's not performed as advertised, n PC Matic makes it very challenging for customers to reach them, it's all automated and will Repor the to B.B.B. they are very unethical, the worst I have encountered.

Raymond Johnson says:

Posted on Apr 12, 2016 at 08:34 PM

I bought PCMatic on 4/1/16. I have a PCMatic password and a pc pitstop passwords, no License Key. Please e-mail that to me.....don't tell me how to login without it. I have tried many times without access. I am a older gentleman (85!) and that is a lot of the problem. Thank copy very much.

Bill Fry says:

Posted on Apr 09, 2016 at 01:52 AM

Installed PC Matic on two computers and everything seems to be working alright. Except the Super Shield download for definitions. The Definitions download fails on both computer after about 15 to 20 minutes.?
Made several scans alright
Bill Fry , w5eqy@aol.com

Larry says:

Posted on Apr 04, 2016 at 12:32 AM

Need help now..made some mistakes and need help a soon as possible.. Thank you

dog anderson says:

Posted on Mar 21, 2016 at 09:02 PM

just keeps loading after clicking scan. also said contract ends 3/30/2016 should be 2017.

Victor Cintron says:

Posted on Mar 08, 2016 at 04:25 PM

I had PC Matic installed in one of the PC and had to install because we get a message, when pressing open PC Matic... Blocked by Comodo Secure DNS Warning...

Janet E Lorenz says:

Posted on Mar 03, 2016 at 11:10 PM

We paid for service twice and need one of the $50.00 charges reimbursed to or bank account. We still want to keep the PC Matic for the home, did not mean to pay for it twice.

Homer Newell says:

Posted on Feb 27, 2016 at 11:24 PM

This my 3rd attempt to get HELP from this company. They do NOT respond!! I have loaded the software successfully on ONE computer. Doesn't work on second one. A note at the top says I am not registered. But my account is registered. Kindly look into the matter. Thanks.

Sybiller Vega says:

Posted on Feb 21, 2016 at 12:08 AM

I have been trying to use the support message system but doesn't work and the Icon for PC matic is greyeed out. need you to run a scan to figure what is going on, virus or whatever.
sybiller.vega@verizon.net, 5712133079, on research computer, actually you have the same computer twice as registered PCs.
I tried several means but got no answer from you guys yet and a week is going by.
the research computer, let me know something other than links to situations different from mine.

Kenneth Leiding says:

Posted on Feb 20, 2016 at 04:28 PM

My PCMATIC will not perform its sched led scans. It will perform man all scans My phone # is 757 587-8060.
I can't type the letter after this form!

Wisner says:

Posted on Feb 19, 2016 at 09:55 PM

I paid for PC Matic on DEC. 2015 and it got lost in the somehow. Can I get it reinstated?

Jsy Ortiz says:

Posted on Feb 19, 2016 at 06:30 AM

I have PC Matic for one month and I am not happy with the service. When I scan it does not remove the problems after the scan. Today I can't even load the site. On top of that the you won't answer your phone. Please give me my money back.

Dan Barrrett says:

Posted on Feb 17, 2016 at 04:22 AM

My product has stopped working on the scan. I am exposed.

I have been trying for days to get customer support and no avail at all.

I need help fast as the online ticket submission is and has failed multiple times.

Steven says:

Posted on Feb 11, 2016 at 09:01 AM

I m very concerned, I perchased PC Matic in November and it seemed to be working for a few weeks.Then suddenly the last time it ran,the next day I turned on my computer and I had no internet or printer. The drivers, etc were totally gone. Since I cold not go online I had to go get my computer repaired for $100. The repair place told me that sometimes when virus are removed they will attach to a program or whatever and take it with it. What do yo say cased it? I am now afraid to down load PC Matic again and the computer repair co said to just see the free antivirus programs. What say yo? and for some reason as I type this to you, the letter ( ) will not type yet it does everywhere else, whats with that?

My accont is nder my email accont

emory burleson says:

Posted on Dec 11, 2015 at 03:22 AM

I purchased PC Matic today and I have had an icon on my laptop screen saying "PC Matic is Loading" and it has been there for over 4 hours. I am assuming this is not normal and need some help. Thanks.

Kathy says:

Posted on Dec 11, 2015 at 02:27 AM

I have had your product for a few months now and it has not preformed as your advertisements indicate, I have had to spend couple hundred dollars to fix my computer that was infected and caused it to crash. I have up to 5 computers and want to know if you will refund me the remaining portion of the amount paid. I am very dis satisfied.
Kathy Sutton

Roger McDonald says:

Posted on Dec 03, 2015 at 08:30 AM

What do I get for my $150? Is this a yearly cost? Once in a while my internet connection is interrupted by a notice that there is a problem with my computer and i am instructed to call a specific number so they can correct the problem. This is a scam. Will PcMatic prevent these contacts?

I would like to get a copy for my daughter. She does not live with me. How can this be done.



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