Ebates Customer Service Number

Average: 5 (1 votes)
25 Reviews


What is Ebates?

Ebates is only a cash back website and head office in San Francisco, USA since 1998. Ebates founded on May 3,1998 in Menlo Park, CA, by two former deputy district attorneys, Alessandro lsolani and Paul Wasserman. This website promotional codes and gives some discount for online store. Ebates.com is very different from other website like amazon.com, Woot.com and etc. User can use this website for online purchase and earn some cash back on their purchase.
Ebates has 1450 stores at which you can earn cash back with different categories like Clothes, Health, Beauty, Books and Media etc. It is not a scam but also a pyramid scheme.

Who to join Ebates?

Ebates account is free and you sign up through Facebook or google or also create account simply enter email and password.

How you can get paid on Ebates?

Payment scheme on Ebates is hassle-free and you get payout 4 times in a year. It is very slow as compared to other website. You can either get a check mailed to you or get through PayPal. Here’s the payout charts given
Purchase Posted Between

Jan 1- March 31 April 1-June 30 July 1- Sep 30 Oct1 – Dec 31 Big Fat Check Sent
May 15
Aug 15
Nov 15
Feb 15

Which country launched First Mobile app?

Ebates also launches first mobile app free of ipad, iphone and ipod touch for Canadian shoppers. This app is available in the play store or app store and also placed on Google sites. You can be downloading from the play store and other store also.

Ebates head office address, email id, customer care number

Ebates Internet Private Limited
Ebates lnc.
160 Spear Street 19thFloor
San Francisco, CA 94105
United States
Emails: customercarereply@ebates.com
Website: www.ebates.com
Customer Service Mobile Number: (415) 9082200


Ebates is a simple to use online cash back website. It doesn’t cost you a thing to use Ebates to make purchases. Ebates doesn’t consume your time, other than the time you would spend shopping anywhere. Your problem can be easily solved with Ebates and the main fact that the payouts are only four times a year.

Conatct detail of Ebates

  • Address

    333 Bryant Street San Francisco, CA 94103, United States

  • Contact Number

    +1 415-908-2200

  • Website


Identify this call type

Click on the type of call you are receiving to help identify the caller.

42% Automated

5 reported this number as automated

0% Collection

0 reported this number as collection

42% Legitimate

5 reported this number as legitimate


0% Marketing

0 reported this number as marketing

0% Scam

0 reported this number as scam

17% Other

2 reported this number as other

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comments (25) on Ebates Customer Service Contact Number

Issue of payment made

Posted on Dec 03, 2016 at 01:52 AM

Lan says: I have an order from Bergdorf Goodman. It is of $811.99 in total. But I just received a cash back with charges $547.21. I wonder where $547.21 came from. I don't think it is correct. This is payment information:
Order number: WB1569380676
Payment date: November 29th, 2016
Method: Visa
Amount: $811.99
Ticket number: 99195758-1
Can you double check it? Thanks.

Query for new joining

Posted on Dec 02, 2016 at 08:03 PM

Shannon Keeney says: My boyfriend used my referral link and joined the Ebates for the referral fee. He made a 27.00 purchase but I didn't receive the 25.00 for him signing up. Why is this?


Posted on Dec 02, 2016 at 06:12 AM

Kayla says: I referred two friends to Ebates. They made purchases but I never received the $25 per person. What is the matter? Is it fraud?

Need to inquire

Posted on Nov 28, 2016 at 04:03 AM

Jane Nielsen says: I recently had my sister sign up under my link and was just wondering how long before my $25 showed up in my account?She has made purchases in her account.

Need solution for the order purchase

Posted on Nov 27, 2016 at 05:32 AM

Colby StClair says: I made a purchase from Macys, Order number 1307216283, and so far there is no mention of this on Ebates. There is no toll-free number to reach Ebates to get answers. How do I resolve my problem? I got the items on 11/25/16, while the Black Friday sale was on. I am owed 10% of the sale. Please resolve this for me as soon as possible and contact
me when it is resolved.

Trouble with email address

Posted on Nov 16, 2016 at 08:46 PM

Rozena Mahar says: I attempted to change my password. The email address you have listed is not mine. It shows someone else with a gmail account.

Thank you,
Rozena Mahar

Need back the credit

Posted on Nov 05, 2016 at 04:24 AM

Dawn Bynum says: I just joined Ebates today and I forgot to place my order from wilson's leather through the app. Is there any way for me to get credit for that order? Please advise.

Need to place an order

Posted on Nov 03, 2016 at 03:36 AM

Lisa Erickson says: Hello,
I have tried 5 times to place my target order. It will not go through. Please help me with this.

Having problem in accessing website

Posted on Oct 22, 2016 at 08:32 AM

David Brandman says: For the past week or more, I have not been able to access Ebates. Basically, I am getting 404 errors each time when I try to access Ebates. This is not happening for any other website I normally try to access. This happens from my browser and from the Ebates plugin in Chrome.

Sylvia Scott says:

Posted on Aug 30, 2016 at 07:45 AM

I am a current customer, and I am having difficulty With my account. I cannot locate anyone from Ebates via telephone or email. The customer care number listed is not a working number.

Charlotte cleland says:

Posted on Aug 16, 2016 at 08:42 PM

I just made an order from Amazon through ebates and don't see my cash back and am unable to paste order confirmation to report I can send a screenshot through email if I had email address..

Sarineh Didarloo says:

Posted on Jul 25, 2016 at 11:33 AM

Hi. I was doing my macys shopping with 8 percent cash back. System did not accept my card so I called a representative and she processed id my order. Will I still get my 8 percent cast back?

Jana Sanchez says:

Posted on Jul 22, 2016 at 07:11 PM

I received an e mail that I earned $10 for referring a friend but it never showed up on my account? When will I receive that money? thanks

Deborah Barnett says:

Posted on Jul 17, 2016 at 07:06 AM

I have purchased a flight through you at orbitz.com, the date was 7/6/2016. I activated the link and did the purchase as usual, and I do not see any pending cash back from that purchase!

Barbara Daley says:

Posted on Jun 27, 2016 at 02:31 AM

Hi. I think my last 3 orders thru Ebates didn't show up on Ebates. Macy's, Sephora and Sears. Could anyone help? Thank you!

Colleen Hunt says:

Posted on May 04, 2016 at 11:14 PM

I purchased through Amazon but did not get the 10.00 bonus or so far my rebates % help?

l erickson says:

Posted on May 04, 2016 at 07:07 AM

I got an email from ebates saying I can type in momsday10 and receive additional $10 off of an order over $50. My order is $111.27 after kohl's cash, rewards etc so I feel I am eligible to still add in the offer. It will not take it. What can i do?

Dorothy says:

Posted on Apr 08, 2016 at 07:47 PM

I made travel arrangements AA Vacations, and have completed my travel, purchase date: 11/30/2015. Travel dates 3/22/16 - 2/28/16. I do not see my cash back on this travel package.

Giselle Checchetto says:

Posted on Mar 24, 2016 at 11:17 PM

My account has been hacked. The hacker changed the email address on my account. I cannot access it. Please advise asap. I'm concerned they changed the address on where to send ebaes checks to as well.

Donna Morelli says:

Posted on Feb 26, 2016 at 08:11 AM

I bought an iPad at Best By via e bates on 1/5. I never received the rebate credit for this purchase.

Senica says:

Posted on Jan 07, 2016 at 04:11 AM

Hello, my question is in regards to my purchases on Amazon. I noticed that only one or two have shown up on my ebates account, but I've made several purchases totaling almost $800. I am hoping you can help me with this. Thank you

Betty Willis says:

Posted on Dec 02, 2015 at 11:22 PM

I have been doing all my Christmas shopping through ebates and I am not getting my cash back. The only one that shows on my account is $0.60 for a purchase from Esty. I ordered from Walmart, Khol's and Amazon, I always go to ebates first and then to the store where I am going to shop it always shows the amount of cash back I will earn on my purchase but when my purchase shows up it does not show any pending cash back.

Linda Belczyk says:

Posted on Dec 02, 2015 at 12:12 AM

Went on site cyber Monday, was looking to purchase Entertainment books. The deal was $19. 2 or more extra 15% off plus 35% back on ebates, good unti Dec. 8th. To my surprise on Tuesday deal has changed? Never had that happen before. I was checking my list to make sure how many I needed, before ordering. Very disappointed, it was a savings over $70. I guess I'll keep checking to see if deal comes up again. Linda Belczyk

Kristan says:

Posted on Dec 01, 2015 at 02:46 PM

I signed up and was offered a $10 debates gift card with qualifying purchase. I made a purchase through debates at target for &38.00 but still haven't received my $10.

Soon Oh says:

Posted on Nov 13, 2015 at 08:01 PM


I shopped at Puritan's pride on the 30th of Oct and spend $31.98 but I didn't get the cash back. It was supposed to 5% cash back.
Would you check it and post the proper cash back to my account?
I would really appreciate that.


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