Light in the Box Customer Service Number

Average: 1 (10 votes)
341 Reviews
Light in the Box

Light in the Box

Light in the Box is an online platform that sells items to more than 200 countries across the globe. The company is based in Beijing, the People’s Republic of China. The platform was started by Liang Zhang &QujiGuo, Xin Wen & Chit Jeremy Chau in June 2007. This online company trade publicly on the New York Stock Exchange. The Alexa rank of this platform is 1562.
Light in the Box customer care number 252
The official website of this company is available in many different languages, such as English, French, Italian, Portuguese, Dutch, & Danish among others.

Light in the Box Products

The company sells their products in a plethora of different categories that are mentioned below:
• Wedding & Prom- prom bags, party gloves, kids attire, wedding accessories, military ball dresses, prom suits, two-piece prom dresses & swatches.
• Fashion & Jewelry- hats, belts, tops, skirts, sweaters, fashion headpieces, jackets, coats, lingerie, blazers, dress watches, mechanical watches, steel band watches, & fashion scarves.
• Phones & Electronics- cell phones, power banks, laser pointers, CCTV cameras, car lights, walkie-talkies, TV boxes, television, microphones, & car lights.
• Home & Garden- LED bulbs, outdoor lighting, contemporary lighting, slipcovers, towels, sheet sets, bed pillows, shower faucets, kitchen appliances, oil paintings, wall stickers, framed arts, wall décor, dinnerware, etc.
• Toys & Hobbies- Halloween costumes, cat clothing, travel bags, educational toys, drones & radio controls, anime cosplay, building toys, & many more
• Baby & Kids- maternity wear items, boy & girls’ clothing & a variety of kid’s accessories.
Light in the Box customer care number 1981

Light in the Box History

The company was established by Liang Zhang, QujiGuo, & Chit Jeremy Chau in June 2007 as Light in Box Limited, but they changed their name to LightInTheBox Holding Co., Limited in March 2008.

Conatct detail of Light in the Box

  • Address

    Diantong Shidai Guangchang, Building #2 Suite D 7 Jiuxianqiao Beilu, Chaoyang District, Beijing, China

  • Contact Number

    +86 010-84645454

  • Email Address

  • Website

Identify this call type

Click on the type of call you are receiving to help identify the caller.

60% Automated

9 reported this number as automated

0% Collection

0 reported this number as collection

7% Legitimate

1 reported this number as legitimate


7% Marketing

1 reported this number as marketing

20% Scam

3 reported this number as scam

7% Other

1 reported this number as other

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  • This website is moderated, inappropriate and off topic comments are removed.

comments (341) on Light in the Box Customer Service Contact Number

Order not receiving . Tracking id not available how many days to delivery

Posted on May 11, 2018 at 01:32 AM

Pradeep Manyam says: My order id:-1805061929302425
Mu tracking num:-RU182802468NL
Tracking option not available . My order not received how many days 2 delivery in India please help

Issue of order

Posted on Dec 05, 2016 at 07:59 AM

frank johnson says: You ordered something off that site. I never got it and not have number to get in contact with them. It suppose to come on 11/30/2016.

Query regarding order delivery

Posted on Dec 02, 2016 at 12:02 AM

Sandy says: I haven't received my order yet. My order number is 1610 250919780968. I would like to know when I am going to receive it.

Shipping issue

Posted on Dec 01, 2016 at 08:15 PM

Arnesha Reives says: I ordered from this company and the shipping date was changed. I asked for a refund and have yet to receive my money and there is no way to contact, as the site takes me in circles over and over. I will be filing a complaint with Better Business Bureau.

Asking about a query

Posted on Dec 01, 2016 at 07:51 PM

Oluwafunmilay Somorin says: Hello,
My order number is 20224307. I have not received it. Could you tell me when I am going to get it? Thanks.

Payment issue

Posted on Nov 30, 2016 at 10:31 PM

Antoinette Szeliga says: Order number 1611281720420511 was placed on November 28th, 2016. It is saying to resolve a payment issue which I don't understand because the payment already posted through my bank. So what do I do? You have the money but now my merchandise is not going to ship? I am afraid to cancel the order because then since the money was already taken out I won't get what I purchased. Please help me solve this issue.

Thank you.

Antoinette Szeliga

Issue of order shipment

Posted on Nov 30, 2016 at 06:58 PM

Jimmy Good says: Placed my order on 11-23-2016. I try tracking it everyday and you keep replying there is no order on file. I either want my order or a refund.

Need to cancel the order

Posted on Nov 30, 2016 at 12:53 AM

jan walker says: I have been trying to figure out how to contact you. Tried for the last hour and finally found this messaging system. This is ridiculous, crazy and stupid. I am mad. Cancel my last order for the monocular. I just ordered one and it was 9.99 and you are charging me almost $15.00 for the same product only a few days later. If you can't change the same price then cancel it and I mean it. This is insane trying to write this after spending an hour trying to figure out how to send a message. Just cancel the order or I will be mad if you don't. I will complain about it everywhere and to everyone. This is a nice note in short.

Issue of order delivery

Posted on Nov 29, 2016 at 11:54 PM

Dennis Salomonson says: I bought and paid for some scales on November 5, and paid with PayPal. I never received them. The transaction time was 6:23:08 A.M. and transaction ID. is 2UE88859N3406560.

Asking about the order

Posted on Nov 29, 2016 at 06:26 AM

Paul Biondich says: I ordered the dog bank on 10/29/16 and I still have not received the order number 19830132. Can you help or return my money which was taken out of my card 11/01/16? Please email me.

Issue of order confirmation

Posted on Nov 29, 2016 at 01:32 AM

Diana bruner says: Placed an order of which I have not received the confirmation but I have the order number 20098913@20074059. Where is the order or confirmation number? Need back the money.

Regarding shipment issue

Posted on Nov 29, 2016 at 01:27 AM

Diana bruner says: I have not received my confirmation number but packages have been shipped. Where is my refund or my merchandise?

Looking information about order placed

Posted on Nov 27, 2016 at 04:25 AM

Diego Garcia says: I have not received my purchase item order number 19930517.
I have written to several times without no response of the status when or where is the present location. In your order, it does not appear if I bought the item. So I have no idea at all if you ship or where is my item. Please have the respectability to reply this or give me a phone number that I can call you as soon as possible.

Looking for refund

Posted on Nov 26, 2016 at 08:56 PM

Barb says: I made an order. The items I received would fit a 9 years old but not woman sizes. I want a full refund.

Trouble in tracking item

Posted on Nov 26, 2016 at 08:31 PM

Ruth says: My order was paid. I have an order number however I am unable to track or find my package. The tracking form is not allowing me to put the number in. Even adding my email where required is not allowing my proper spelling.


Informing about fraud in order

Posted on Nov 25, 2016 at 06:18 PM

alyssa gibson says: Hello,
I have made an order for a tablet when I came to pay the page. It told me that my card had been declined. I checked my account and the money has been taken. I have sent two emails and had no reply. I need someone to contact me as soon as possible.

Alyssa Gibson

Regarding item delivery

Posted on Nov 25, 2016 at 10:25 AM

Carmen Love says: I have received an email asking about my satisfaction on the items. I purchased it but I haven't received my items. I ordered the items on 11/11/16 and it states that my items was shipped on 11/16/16. Please give a call at (321)347-4***.

Thank you,
Carmen Love

Need refund

Posted on Nov 24, 2016 at 04:42 PM

Ronan descy says: I want my money back. If you are not thieves, contact me on You are being reported. Give my money back as soon as possible.

Looking for order

Posted on Nov 24, 2016 at 01:52 AM

Michaiah Virgil says: Hello,
My name is Michaiah Virgil and I placed an order for a cake topper on October 30th. And I have not received it yet. So I am wondering where my order is?

Issue regarding order

Posted on Nov 23, 2016 at 10:40 PM

Nadine says: I made 2 order and billed for 3. My order number is 1611060019934660, 1611060019934678 and 1611052219934267. One of the order was delivered. Please cancel the duplicated order and send the other package.

Issue regarding order

Posted on Nov 23, 2016 at 10:30 PM

Nadine General says: I ordered one sweater but I was billed for two sweaters on account numbers 1611060019934660 and 1611060019934678. I received one of the package but the other was never delivered. Please cancel the second sweater that was not delivered.

I also have another package which when I checked my account says shipped but it has not yet being delivered at the house. My account number is 1611052219934267. Please resend my order to the recommended address.

Issue regarding controller

Posted on Nov 23, 2016 at 10:11 PM

collin says: Hello,
I ordered a PS4 controller from you and it is fake. I am very mad. I paid 25 dollars for this controller and I want my controller that I paid for not fake controller. I am very upset I don't mean to be rude I just want the real controller that I paid for. Please get back to my email at

Order not received

Posted on Nov 23, 2016 at 04:29 AM

Judy keane says: I ordered two of the toilet night light but cancelled one. I have been charged for one but never received. When I go to track order it says cancel. However, it also sent me an e-mail asking how I liked the product. Help.

Delivery issue

Posted on Nov 23, 2016 at 12:55 AM

Tam tran says: My name is Tam tran. I have ordered one shoes last week but how long you send package for me. Let me know. I am tracking online. I don't see the package. Can you tell me please?

Trouble in making a purchase

Posted on Nov 22, 2016 at 09:49 AM

Charles Hdson says: On 18/11/2016,
I clicked on two flash sale items. Both of the items failed to record the sale price when they came into California.
The SJ5000 Sports Action Camera sold have recorded the flash sale price of $11.12 instead of the $54.67. I tried 4 times to get the flash sale price removing the incorrect price item each time.

The video projector Factory OEM FB5800 was on sale for $34.24 however, it came into my cart at $154.28. I became very annoyed and signed off. I wish to get the bargains in. This order sits in the pending start. Why did this happened?

Charles Hdson

Regarding order

Posted on Nov 21, 2016 at 05:51 AM

Regina Young says: My credit card has been debited twice for order number 1611201596074. Please contact me as soon as possible at My order states pending but is not completed. Please contact me via phone as well at 904-545-5***. If I don't hear from you as soon as possible, I will have to cancel the order.

Thank you,
Dr Regina Young.

Need to stop the service

Posted on Nov 20, 2016 at 11:17 PM

Francisco says: Stop the e-mails. I am not satisfied with your product and service either to stop or I will take legal action.

Waiting regarding order delivery

Posted on Nov 19, 2016 at 11:47 PM

Samantha minarczyk says: I ordered my sash from here and it was shipped on 10/28/16. It says 10-20 business days and it has been 20 business days as of yesterday. I need the sash for a wedding and I am highly upset with the service.

Asking about order delivery

Posted on Nov 16, 2016 at 05:28 AM

Joann Batiste says: I placed an order on 8th of November and I paid for 3-5 days delivery but I have not received my order yet. What is the issue? Please respond.

Disappointed customer

Posted on Nov 16, 2016 at 04:36 AM

katie Atilano says: I ordered a scooter for a Christmas gift. The scooter was sticking out of the box and due to this my son saw it and now his Christmas present from Santa is ruined. When you order a package with a value of over 100 dollars and pay 36 dollars in shipping one would expect the box to be intact and have the product in the box. Disappointed. Now have to have a conversation with an 8 years old of why his gift from Santa came in the mail?

complaint against delay in order

Posted on Nov 15, 2016 at 07:41 PM

David Cardwell says: Not received order for Mr David cardwell 14 foxdale drive Bonnybridge fk4 2fe Scotland contact me please

Need to track order

Posted on Nov 15, 2016 at 07:12 PM

Paul Tomlinson says: I am trying to trace my order number: 19832692. I ordered it on the 29th October and was told it was shipped on 30th October. To date, I can't find it what is happening? Could you please help?

Looking for making a return of order

Posted on Nov 15, 2016 at 08:29 AM

Marice Bragg says: Order number is 19872906. I have attempted to contact customer service/support to request order return form for this order. I have been unable to contact anyone via email or by any web links. I am in the states and this is my first experience with Light in the Box. I had not read the reviews. I will be returning the merchandise to the address that is on the box to Beijing, China. I am requesting a refund on return merchandise. Please contact me at email below to assist me with returning this order.

Looking for ordered dress

Posted on Nov 15, 2016 at 12:59 AM

Rosangela ferreira says: My name is Rosangela ferreira. I order from and I really need my products by November 18th. My dither have a wedding on Saturday 19th and I need the dress. My order number is 1611111020028624. Please send me this until Friday 18th or I am going to return it.

Shipment issue

Posted on Nov 14, 2016 at 02:16 AM

Yelania Samantha Araujo says: I placed my order in October 20th and it said it would ship in 5 to 8 days. Today is November 12th and still waiting for it. But I called my bank and I am reporting you as a fraud.

Asking for product

Posted on Nov 12, 2016 at 09:11 PM

Do you have the claw clip curly pony tail in brown? The picture is brown but under color options show only the black as posted.

Looking for order

Posted on Nov 12, 2016 at 08:16 PM

cina says: Hello dear,
Back in October, I ordered 2 pairs of shoes. I didn`t received them. Can you check the order number 19731744?

Got disappointed with overcharge

Posted on Nov 11, 2016 at 04:07 PM

Jennifer Gray says: I was ready to complete my order that had all free shipping with the total of $83.36. However, when I went to check out the total to my shock was $120.65. This is called fraud and missleading customers. I will not be back especially after I read all the other comments.
Jennifer Gray

Want the refund

Posted on Nov 11, 2016 at 12:36 PM

Tiffany says: I spent $56 on Light in the Box in October 5th and you said I would get it on October 15th. I wanted and still didn't get it then I complained about it and you said it should arrive on November 9th and I didn't get it and now my account says I have no orders or anything. My account is acting like I never ordered anything. So I want my whole refund or I will get Light in the box for scammers.

Issue of order

Posted on Nov 11, 2016 at 05:36 AM

Stephanie king says: Hello,
I never opened package. I sent right back to post office. I received too late for what I needed it for and would like credit to my account. Please its been about a week. It was shipped back. Thank you I also only received one bracelette. I should have four more. I would like credit. Thank you.

Want to make a return

Posted on Nov 10, 2016 at 08:17 PM

Massah James says: My name is Massah James. I ordered 2 dresses for me and for my daughter. It came really small and I need to return and get bigger sizes but how can I when I can't get in touch with any one? This is crazy. Please get back to me. The event is the end of the month. This is my order number 1611041019913427.

Regarding missing order

Posted on Nov 09, 2016 at 10:04 PM

jay sohn says: My order number is 1610251219783744. I ordered 2 pieces of rain fall shower heads but I got only one. Please let me know when you can send the other one. It is very difficult to contact customer service from your site.

Regarding order delivery issue

Posted on Nov 09, 2016 at 07:35 AM

kruti says: Hello,
I ordered something on this website around October 22nd and it says the estimated time I would get it was 5-8 days. However, today is November 8th. I need this before Sunday and it is still not here. Who can I contact about this?

Looking for order delivery

Posted on Nov 08, 2016 at 06:08 PM

A C says: Hello,
My order number is #19642813 for 4 women hoodies. I ordered them on 10/15/2016 and it should be delivered on 11/03/2016 based on your information. As you suggested me to do in case, I do not receive my order is to send you a message and what I am doing so.
Please, when I will receive the order as I got it for my daughter who expected them right now?

Regarding order delivery and money debitted

Posted on Nov 07, 2016 at 11:30 PM

Diane Barnes says: I placed an order number 1610080919552518. I placed it on 10/08/2016. I have not received my order. I can't check it because on my paper, my e-mail is:, which is wrong. It is The money has been taken out of my account.

Issue regarding order delivery

Posted on Nov 07, 2016 at 07:47 PM

Jennifer thomas says: I ordered 3 items over two weeks ago. I haven't received any of them yet. Can you please contact me at my email and explain why? Or you will be hearing from my attorney. Thank you.

Order delivery issue

Posted on Nov 06, 2016 at 06:41 PM

Deborah Britten says: I have not received my order as yet. I am very upset because I missed my birthday celebration due to my order not arriving. Please send my order or refund my payment immediately.

Issue of missing of items in order delivery

Posted on Nov 05, 2016 at 12:31 AM

Jade says: Hello,
I ordered a parcel in September, it was a package of 9 items and I recieved one of them and did not got the rest. I need them for 2 weeks time. Do you know when I will receive them?

Issue of placing an order

Posted on Nov 04, 2016 at 06:32 PM

William Luckert says: I am trying to order three dresses from your website and I cannot get the payment to go through. Every card I try says declined. I really need to get these dresses as soon as possible so I can get them altered for my bridesmaids. Please help me get them ordered.

Regarding order delivery

Posted on Nov 04, 2016 at 03:12 AM

Chaunte says: I have not received my package yet. When will it arrive at my door? I need the information about my order. Please do reply as soon as possible.

Matter of order delivery

Posted on Nov 02, 2016 at 01:07 PM

Sabrina Stopforth says: I ordered a veil for my sister's wedding and it has still not arrived and I need it for the 5th of November and no one is replying to my tickets. I need them please respond.

Asking for order delivery

Posted on Nov 02, 2016 at 02:01 AM

Layne Wilcock says: The order number is 1810170019664414. I have not received this order yet, it was shipped on October 24th. May I know, where is it? I want it back and on time.

Dissatisfied customer

Posted on Nov 01, 2016 at 09:50 PM

anna ostatek says: I placed my order on 2016-09-28. Today is November 1, 2016 and I still didn't received my package. What a great service?

Looking for order delivery or refund

Posted on Nov 01, 2016 at 03:24 AM

Michelle McCrossin says: I paid extra for expedited shipping and my package says order was received on October 24th but it isn't being shipped until today October 31st. It says I should receive my package by November 3rd. That is 3 days after the days I paid for. I need an explanation and a refund for the shipping. My order number is 1610241619772470.

Issue of order delay

Posted on Oct 30, 2016 at 09:02 PM

Kelli J Johnson says: I placed two seperate large orders with you for my wedding. I received the first order damaged. My second order contains lighting and decor for my wedding. I paid for expedited shipping and ordered on October 7. These items had a 5-8 day delivery. I contacted customer service 5 days ago and received a response telling me to be patient as it was on the way. Tracking never updated after October 17. Because my wedding is this Friday I contacted them again. I got a response this morning saying 25 items ordered would be here in another 10 days due to a delay. I do not have time to replace these items. We are checking with the bank to assure no fraudulent charges have been placed on our card and reporting the issue. I have to take an unpaid vacation day to replace, and spend double the money to buy these items knowing that I will take legal action to get a refund. This is two of over 60 packages I have ordered online for this wedding and the only company that has not done what they promised. You had ample of time when contacted to notify me of there was going to be a delay. Consumer complaints has 2,738 nega.

Looking to make a contact urgently for order

Posted on Oct 30, 2016 at 12:14 AM

D says: Have a question regarding your company. Are you scamming or are you in a real business? I placed an order and have not received it. I need a reply from a human being regarding the dresses that are for a wedding in nine days. If you are scamming people then you will not scare me because I will dispute it through my credit card. Please call or email.

Issue of order delivery

Posted on Oct 29, 2016 at 03:11 AM

Delia Orena says: Just want to follow up my order. Up to now I haven't received it and the tracking number is 755186256. Please look into the matter.

Looking for tracking status

Posted on Oct 28, 2016 at 12:42 PM

Luc Doan says: My order number 1610212119732692. I checked HDL tracking online status delivered at 17:27 with signature but I wasn't home. How did they do that? Then I checked my security camera but no one show up at my house and front door. Please find out where is my package and let me know.
Thank you.

Regarding making an update in status of order

Posted on Oct 28, 2016 at 02:53 AM

sudha says: Hello,
Can someone please update the status on this order number 1610241519771669? It shows the payment issued as resolved however the order is still not processed. I have called my bank and they said authorization request is pending from your end.


Require a light

Posted on Oct 27, 2016 at 02:19 AM

Martha Gomez says: I received my order but it is very dark. I need one more light, could this be possible?

Matter of pair of shoe of same foot

Posted on Oct 26, 2016 at 02:18 AM

Karen Bailey says: I ordered a pair of shoes to wear on Halloween. I received the shoes and there are two left foot shoes and no right foot shoe. I have spent about 40 minutes trying to email you using your customer support website. Unfortunately, my email is unconfirmed and every time I try to confirm it, I do not receive an email that allows me to confirm. I submitted a customer service email through the web page, but I have no idea if it was sent since my email is unconfirmed. I would like the right shoe to wear on Halloween or I would like my money back as soon as possible. I think its terrible that there is no way to communicate with your company by telephone. Please have someone contact me immediately.

Need to cancel the order

Posted on Oct 25, 2016 at 11:01 PM

Natalie Lama says: My order number is 19779404. It was ordered on this morning and I would like to cancel this order. I have signed in and the website is telling me that there are no orders on file. This website is not very easy to follow. Please cancel the order.

Cancel the account

Posted on Oct 23, 2016 at 09:57 PM

Vita says: Delete my account from your site forever. It can be done, it isn't impossible. In fact it's against the law to force someone to be your customer if they don't want to. Delete me from the system, I know it can be done. I know my consumer rights and consumer protection law provides a way for individuals to fight back against abusive business practices. These laws are designed to hold sellers of goods and services accountable when they seek to profit by taking advantage of a consumer’s lack of information or bargaining power. Some conduct addressed by consumer rights laws is simply unfair, while other conduct can be described as outright fraud. Consumer rights laws exist at the federal and state level. They are enforced by government agencies, offices of attorneys general, and through individual and class action lawsuits filed by victims.

Received wrong product

Posted on Oct 23, 2016 at 03:41 AM

Rena says: Ordered shoes and received the wrong size. I ordered a 7 1/2 and received a 2 1/2. No customer service number to call and no response to emails. Website says to log in to request a return, but I never made an account when I made my order, so I don't know what to do. Tried even calling the phone number on the box and got the automated message saying the number couldn't be completed as dialed. Will not be buying from this company again. Nothing but negative things to say from seemingly everyone.

Got charged even after order cancellation

Posted on Oct 23, 2016 at 03:10 AM

Leshaunda Heaton says: You somehow cancelled my order but took my money a week before my wedding. We will be seeing you in court. My order number is 1610101419583730.

Having trouble to make payments

Posted on Oct 23, 2016 at 01:22 AM

dOLORES GILL says: Cannot pay for my order with American express or master card. Although, my items were approved by fraud check with each credit card company.

Regarding order delivery

Posted on Oct 22, 2016 at 09:26 PM

elena brocking says: Hello,

My name is Elena and I am emailing you regarding my order which was placed by me on October 10th. I have not received my package yet and I am having several issues with your website. My order number is 1610101519584342.

I expect an email back as soon as possible because I do not know what is happening and I have not got another email from the company.

Looking for order status

Posted on Oct 21, 2016 at 10:47 AM

Sudha says: Can you please let me know the status for this order number 1610201019712830? My earliest order number 1610191119699230 was cancelled with no comments.

Robyn Peck says:

Posted on Oct 21, 2016 at 01:50 AM

I ordered and paid for a Halloween wig for my daughter on October 10th, 2016 and it is now October 20th, 2016 and both my daughter and I think we should have already received the wig in the mail by now so when will her wig be arriving? My mailing address is 1210 S Commercial Ave Apt # H3 Smithville,Mo 64089 It would also be nice if your company also gets a telephone so people also have the option to call customer service when there is an issue especially when it involve someone ordering and buying a item from your company so they are able to get an answer quicker as to when their package will be arriving. Also the wig I bought from you guys that we haven't received yet is for my daughters costume so it would be nice if you guys would be able to send it before halloween, Thank you.

Looking for refund

Posted on Oct 21, 2016 at 01:09 AM

dEBBIE SMITH says: I ordered an item on October 6th, 2016. I cancelled it the same day after I read reviews that you don't mailed the items. Now, I am still waiting on a refund of 23.00. People please turn this place in. They are a rip off taking people's money.

Checking for order

Posted on Oct 19, 2016 at 02:23 AM

Nikita says: I ordered some tiaras on September 21st for my daughter baby shower and I was told that my order got shipped and will arrive in 5 to 8 business days. Its October 18th and I still haven't received my order. This company is a joke. I called the contact number and it was a joke as well.

Want the refund

Posted on Oct 18, 2016 at 09:38 PM

Savannah says: Order number 1610151219646400

I cancelled my order 20 minutes after purchasing my items, still no refund from you guys. From the looks of it, no one can get in contact with you and you have taken their money as well. If you do not get in contact with me in the next week, I will get my lawyer.


Looking for right size

Posted on Oct 18, 2016 at 08:25 PM

Rthie Figeroa says: I want to buy my son a costume but I don't know if the costumes are sized normal or do they run small or big? Can someone please let me know? Thanks.

R Figeroa

Looking for tracking numbers

Posted on Oct 16, 2016 at 04:25 AM

Dwight Collins says: My items got shipped separately. I received a tracking number for only one of the items. How can I get both tracking numbers for my package?

Urgent need of order delivery

Posted on Oct 15, 2016 at 03:43 AM

Sherline Jean says: I did two orders one on 9-25-16 and the other on 9-28-16. It was saying that I will receive my orders in 5 or 8 days and its now almost 4 weeks. I haven't received my packages. For details, the orders number is 160925181939501 and the second order number is 1609281819430559. Please help me get my orders. I really need them for my wedding on 10-22-16.

Need a check on my order

Posted on Oct 13, 2016 at 05:16 PM

Jamie Emery says: 19545963 is my order number. Please contact me as I need to speak with someone regarding my dress and the shipping address.

No delivery of product

Posted on Oct 13, 2016 at 03:26 AM

Angela French says: I ordered some shoes for my daughter on September 9th. The payment has come out of the account but I haven't received the items yet, is it a joke. I have emailed them with no success, lots of time. Received nothing back. If I don't hear anything back, I will take it further. This company is a joke. The point is, will I ever get them, they will be too small, by the time she gets them. One unhappy customer.

Reporting for credit withdrawl

Posted on Oct 11, 2016 at 10:42 PM

Ana ayala says: I bought flowers but I never received a confirmation number or something and they take away my money from my account. How can I check my order?

Issue of money refund

Posted on Oct 11, 2016 at 02:45 AM

LauraODeaDenlar says: Hello Light in the box,

I cancelled the order yesterday on 9th after being replaced by a cheaper phone of 89.00. The phone I picked was 259.00 with promos and code coupons, how could this happen? Now I went to my bank account and I am not reimbursed by 97.97, where is my money? I would appreciate a reply as soon as possible. Thankyou. I am Laura O'Dea Denlar and my address is 1632 Buckingham Ave, Lincoln Park, Michigan 48146 and 3137696*** is my home phone number. Please call to let me know what is happening.

Hannah O White says:

Posted on Oct 11, 2016 at 12:38 AM

If I buy five of the other of the bride dresses with 3/4 sleeves and ankle length, then could you put the underneath layer in the bodice and arms also?

Elaine DiBartolo says:

Posted on Oct 10, 2016 at 08:22 PM

I no longer want to receive any emails from Light in the Box. The website specifically does not give the customer that option. I have ordered the products that I needed for my wedding which is now over. I just want to unsubscribe from all communication.

Judith Hoffman says:

Posted on Oct 10, 2016 at 08:15 AM

This refers to order number 19538829. I was supposed to get $5.00 off on a purchase of $35 or more and my receipt did not reflect it. Please correct it. Also I wanted to have my package delivered to my Florida billing address not to my NY address. Your online help was very unhelpful.
Thank you.

mara says:

Posted on Oct 09, 2016 at 04:58 PM

Looks like it is a miracle that you recieve what you requested. I will find a way how to bring you to trial. I ordered a week ago with express shipment, and my order is in process still, obviousely it is a scam. And I will find a way you pay for me and other people for not delivered orders. This company is a scam, and it is not normal that can keep posting their goods in internet. I will bring them to trial. This may be stopped and I am surprised that no body did anything about it.

Kenia Negrin says:

Posted on Oct 07, 2016 at 09:57 PM

I haven't received my order yet and wanted to know if there was a problem. The order number is: 19435757. I would appreciate any help that you can give me. Thank you.

Jaylenne Shepherd says:

Posted on Oct 07, 2016 at 05:07 AM

My order as said was shipped on September 20th. I kept checking the status of the order and it always said "shipped" until my order was no longer in my order history. I still have not received it. My order number is 19262541.

Tara Geck says:

Posted on Oct 07, 2016 at 04:12 AM

Hello, my order is not been delivered and it says it should have been or was sent out on September 30. It is the two ivory dresses for my wedding around the corner. Please help.

Kim says:

Posted on Oct 07, 2016 at 02:26 AM

I believe this site is a fraud. They sent me little children clothes instead of adult ones which I paid for. Clear the issue.

Arielle Sabella says:

Posted on Oct 07, 2016 at 01:13 AM

I ordered a wig and it says that it will be coming after Halloween whereas it is for my Halloween costume. If it is not going to come before that then I don't want it.

Misty says:

Posted on Oct 06, 2016 at 02:19 AM

Does anyone know the number to reach these people? I had placed an order and I have not received my order yet. Please advise.

F athima Farook says:

Posted on Oct 05, 2016 at 09:23 PM

I placed the order on 14th September with order number 19237943. I didn't received the item yet. Please let me know where is my item? When I can receive those items?Please reply to me as soon as possible.

Diane Y says:

Posted on Oct 05, 2016 at 07:45 PM

My order number is 1610011825277676 for iphone 7 leather cover. I cannot check the order online, please let me know as they said no order on file. Please advise.

Keith Robinson says:

Posted on Oct 05, 2016 at 03:04 AM

I placed an order and immediately cancelled it. I was still charged and was not refunded. I requested for a refund but still have not received anything.

Keith mpleby says:

Posted on Oct 04, 2016 at 04:28 PM

I am waiting for order 19379485 to be delivered. Payment was made on 24th September, 2016 but still no sign regarding my order and no delivery e-mail. If I do not get the order in the next 7 days then I will recall the money from the bank. Please reply.

Lucy says:

Posted on Oct 04, 2016 at 01:09 AM

I ordered two items on 28/09/16. The payment went through the following day. I booked the delivery to be within 5-8 days. As I needed it by the beginning weeks of October. I have still not received it? Can you please help me?

Shahara begum says:

Posted on Oct 02, 2016 at 08:40 PM

Hello, I am still waiting for my parcel to come as I haven't heard of anything from you guys regarding this. Can you please let me know what is taking so long or just give me my refund?
Thank you

Trudy Friesen says:

Posted on Oct 02, 2016 at 05:53 PM

Hello, I ordered a package from you guys and I still haven't received it and its been a month now. I have emailed the customer service with no response and I am starting to get super frustrated. Is there any way you can help me? If not I would like my money back. The order number is 19212954.

Shirley says:

Posted on Oct 02, 2016 at 06:17 AM

I received my order of several eyeshadow Pallettes, but they arrived to me as broken and some even looked like they were not new. I want to return them for a full refund on my credit card. What do I need to do to send back the items to you? I would appreciate a response at your earliest convenience.


Marion Niche says:

Posted on Oct 02, 2016 at 04:01 AM

Hello, I have already ordered a lot of parts by you. Now I have seen a watch (lemfo lem2 Bluetooth Smart-Uhr, Tracker #04939161) by wish at Alibaba, they have a smaller price. The watch are by all the stores very cheaper (not so expensive). Do you make a better price for me?

eddie brand says:

Posted on Sep 30, 2016 at 08:23 AM

Your website is very difficult to understand. I purchased two items on 9/24/2016 and paid for the 3-5 day shipping option. Your site tells me that one item has been shipped but the other is on time. I have no clue whats going on and if I don't recieve my items then I will file a fraud charge on your company and dispute the charges via my credit card company.
I would really appreciate any form of contact from you. And since the payment has already been processed I believe I am entitled to the merchandise I paid for.

Kraneka says:

Posted on Sep 30, 2016 at 05:02 AM

I will sue out your company if I don't get my mother's dress. I am not playing as I will send my bank after you and also my lawyer. I bought that dress for my sister's homecoming and I still not hear it. Better send it by next week.


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