Digi Malaysia Customer Service Number

Average: 5 (1 votes)
73 Reviews
Digi Malaysia

Digi Malaysia Overview

Digi is a publicly traded company providing their telecommunication services in Malaysia. The company is based in Shah Alam, Selangor from where they controlling each of their operations. They trade on the Malaysian Stock Exchange that makes them one of the biggest telecommunication company. Digi Malaysia customer care number 130
The Digi Malaysia offer a great variety of services to their clients. Their annual revenue is more than MYR 6.9 billion, whereas the company’s net income in 2015 was MYR 1.723 billion. The company has a total workforce of more than 2,500 people. The Chairman of the company is Morten Karlsen, whereas the Chief Executive Officer of Digi is AlbernMurty. The slogan of the company is “Let’s Inspire”. The company is the wholly owned subsidiary of Telenor Group.

Digi Malaysia Awards & Achievements

The company has won a great variety of awards after its foundation. One of their recent achievement is getting listed in the list of World’s Most Innovative Companies 2014.
Digi Malaysia customer care number 8046
It makes them the only Asian telecommunication company to enter this list. Additionally, they were ranked one of the top 3 companies in Malaysia by Channel News Asia. Other than that, Digi was ranked on the 40th position in the list of Asia Top 100 Sustainability list.

Digi Malaysia Products & Services

The major services offered by the company are mobile & telecommunication and cable television solutions. In mobile communication, the company offers data plans, SMS plans, international roaming, prepaid & postpaid plans, WAP solution, & international calling card. Digi Malaysia is the country’s second operation who offer VoLTE services. The company offers services to more than 12.3 million subscribers in Malaysia. The company was established in 1995 as Digi Swisscom Berhad, whereas they changed their name later.

Conatct detail of Digi Malaysia

  • Address

    D' House, Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, Shah Alam-40000, Selangor, Malaysia

  • Contact Number

    +603-5721-1800, 016-2211800(Hotline))

  • Email Address


  • Website


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comments (73) on Digi Malaysia Customer Service Contact Number

Looking for up-gradation of pack

Posted on Dec 05, 2016 at 03:12 PM

Jothishree says: Cannot connect the call to Digi customer service. I want to upgrade my data plan which I am using now is monthly RM80 with 10 GB internet and now I want to upgrade it to 20 GB internet. The new promo which is of RM80 monthly.

Issue with internet

Posted on Nov 25, 2016 at 08:20 AM

Angela Tan says: What is wrong for the internet line? No network access. Even call hotline to help but nobody answered and I kept trying few times or hold the phone around 15 minutes. What kind of your customer service? My plan is of 10 GB but not even download any video just only use for whatsapp and Facebook. I still can't finish the data within 2 weeks, why? Please fix it as soon as possible.

Query regarding the plan

Posted on Nov 23, 2016 at 09:57 AM

tan says: Why my current bill is so expensive? The number is 010-9314***. I have changed my plan from 70++ to 50++, it is more expensive then last time. Please explain? I have called customer service for two times and waiting so long, still nobody pick up.

Network service problem

Posted on Nov 16, 2016 at 12:04 PM

Kay says: I have no internet access after 2 pm everyday and no access at all on Saturday and Sunday. This has been happening for three weeks already. This is cheating me as no internet access but the bill is still with the same amount and expected to pay on time.

Matter regarding reload card

Posted on Nov 14, 2016 at 06:51 AM

Lily says: Hello,
I go to Digi centre, Putrajaya to change my reload card. When I bought the card it shows expiry date of 1st January, 2018 but all the reload card was unable to reload due to the reason of invalid card. I called to contact centre and it said I can go to exchange the reload card at Digi centre but when reached they firstly rejected me due to reason I need to show the resit instead of reload card only after that they allowed me to change but with t&c meaning all your reload card need to reload on the spot. The reload card haven't expire then how come this problem to user? All the reload amount will expire in 10 day. Do you think this will be a reasonable to me?

Regarding roaming matter

Posted on Nov 07, 2016 at 06:05 AM

Easther Binti Japulis says: Dear Sir/Madam,

I try roaming my Digi and look like no signal at all. Currently, I am at Hanoi, Vietnam now until 20.01.2017 but will extend another a few month. I am glad if I can roaming my Digi.

Thank You.

Dissatisfied with service

Posted on Nov 03, 2016 at 07:50 AM

stephanie chua says: Nobody ever answer the help line. I have been calling for 3 days but no answer. What is the matter? Terrible service.

Talking about service cancellation

Posted on Oct 31, 2016 at 05:47 PM

Craig Chew says: I got problem here, lets see. I subscribed Digi Youtube for RM5 and got 10GB free for Youtube only and I can only watch Youtube. Give me your reason why you cut my 1am to 7am quota? I am so mad now. Please reply soon.

Facing a problem with number

Posted on Oct 28, 2016 at 04:03 PM

Karen says: Hello, I had a problem regarding usage of digi number but I couldn't contact or whatsapp on my friend's maxis number. She never blocked or did anything. But it is being a problem. Please help me and contact at 0163130***.

Receiving problem with internet connection

Posted on Oct 23, 2016 at 09:17 PM

Sya'zana says: Hello,

My problem is that my data sometime can be used and sometime can't. What I mean is when I was watching my video on Youtube suddenly my data off by itself. I thought the simcard was the problem but actually it is internet's line. It is very annoying to me. So please solve this problem as soon as possible because it will waste my money.

Need service termination

Posted on Oct 16, 2016 at 05:48 PM

Saraspady Nagappan says: I would like to terminate immediately my Digi broadband line with number 01596007***. Please do the same.

Muhamad zulfahmi says:

Posted on Sep 27, 2016 at 11:37 AM

I want to ask something. I used digi live then I changed the plan to digi best. Next I added some no for the family and friends. I want to ask when I called for no then why you still use my credit. Is that family and friend for a digi best not available?


Posted on Sep 25, 2016 at 10:36 PM

RM5.(Excl. GST) TQ. You have purchased 1 day pass in Celeb vlog Channel. No data charges and watch this http://goo.gl/knNpGf

Why is this RM5 charges? why simply charge me without my permission? This make me angry, and I want digi to refund me. This is a crime case to use my phone, 0167642***. Please reply me as soon as possible before I take action in law.

helen lee says:

Posted on Sep 14, 2016 at 08:58 AM

My name is Helen Lee and my mobile no. is 0102580708. I have another digi internet dongle with acc no.11000 1245 5108 of which i wish to terminate and its past the contract year. The problem now is where should i go to terminate my line as it is said at Times Square and the reception said digi had already shifted.

tried calliing the helpdesk and it is always bsy.

please let me know

Wong says:

Posted on Sep 05, 2016 at 12:13 PM

Why bother to list the contact hotline no. as +603-5721-1800 when nobody ever answer the phone?? I have no access to the internet for the last 3 days, and my payment date is 11 September 2016, why? My mobile 6012-2811995, please rectify asap!

Adib Abrahim says:

Posted on Sep 01, 2016 at 03:57 AM

I want to complaint on the internet service that Digi had charge me. This very morning I’ve paid for the 2.5 GB internet data. And I’ve redeem free internet 1 am-7 am data. download a few apps and videos while online. The time is still before 700h and I was so shocked why Digi charge on my 2.5 GB data and not the 1 am-7 am free data. What happen? And I call the Digi helpline all morning. I'm talking repeatedly to the operator not the customer service. Better fix this.

Farhah Ahmad Hashim says:

Posted on Aug 17, 2016 at 07:48 AM

I purchase the rm10 internet for 650mb/week yesterday but until now i cant connect to the internet. I've shut down my phone several times but it doesn't work too. can you solve this matter asap.

ZAM ZAM says:

Posted on Aug 16, 2016 at 08:07 AM

My Register For RM30/Month Internet Plan last 11th 8.2016, I Topped RM 10 yesterday and today the balance in my phone was zero. I never made any call out.
thank you
my mobile: 01126306870

Cherry says:

Posted on Aug 12, 2016 at 08:33 PM

Hi, I'm Cherry represent GMCI infinity Sdn Bhd wish to temporary bare one of the company line 016 416 7838 for further inquiry, please contact 012 266 3541.

Darren Liew says:

Posted on Jul 31, 2016 at 08:22 PM

I topped Rm50 just now and got a msg saying i have Rm55.62 as balance in my phone, but when i check on my phone, i only have Rm5.62 in my account, i would like to have a add on to fill my account Thank you.

mobile no. 014-3962650

biya Hassan says:

Posted on Jul 31, 2016 at 07:53 AM

I have call Digi countless tme and yet i none of my call is being answered. i'm so disappointed with the customer service of Digi. i subscribe to plan 35/month but this morning i received a message that i have spend rm 8 on internet!and when i check my credit balance Digi already deduct rm 8 from my account. please don't steal customer money and i want a refund. my account is still active till tomorrow. i hope Digi would improve your customer service.

Kathiravan says:

Posted on Jul 25, 2016 at 09:54 AM

Can you help me to deactivate my mobile phone number 0146305209, my sim card seems to be missing, i am afraid that someone might be misusing my sim. I want all my messages and call logs to be blocked from being viewed, is it possible?

Wee Chee Jiang says:

Posted on Jul 24, 2016 at 12:50 PM

I am writing this letter to express my disappointment and unsatisfactory over the matter of how the customer service (counter at Tmn Molek) handling my case (termination with penalty: within contract period)

I was explained that that was only a final amount I needed to pay and no other charges after the termination. But I was wrong as I still receiving a SMS notifications of bills.
I ignored it first month I received it but keeps coming for 2 months. I then called the Digi helpline to verify the matter.

I then was told that it would come for 3 months!!!
This is what I am not expecting as I was told at the counter only the amount that (on the day I settle)

I not not giving the full picture of the termination.
If I need to pay another 3 month (after the termination, I would've cancel the line.

I feel like I have been cheated.

aini says:

Posted on Jul 17, 2016 at 02:58 PM

wish you could help me. I've switch to Digi about a week ago but till now i got a problem with network.either there is no bar at all or i'll get a prompt no network connection. I've to use my maxis broadband to connect to you guys. i am getting bored now and regret for switch network? please look into it.

fion yong says:

Posted on Jul 07, 2016 at 01:31 PM

please solve the problem! i was make a payment yesterday,online billing also no outstanding amount. how can Digi interrupt my line today.
account no : 1000001701290
phone no : 016-7131156
name : yong hoi kian
ic : 800221-01-5878

please solve the problem as soon as possible today. thanks

Lee Hong Moy says:

Posted on Jun 25, 2016 at 07:29 PM

May i know why is Digi deducting my money for data usage on 20. 23. and 25.June? I didn't switch on my data plan. Please explain.

Malane says:

Posted on Jun 20, 2016 at 02:51 PM

Can i pls reconfirm 016-2939034 registered name is Malane a/p Manoharan.

Please advise as i need to change the plan.

Linda says:

Posted on Jun 17, 2016 at 03:14 PM

Hi there, help me to find details about these my long lost friends no as Hari Raya is just nearby.
thank you and selamat berpuasa

Nurul says:

Posted on May 26, 2016 at 03:16 PM

hello DIGI.
My mother has received a call from 03 762 88195 this afternoon. They said it is regarding our overdue payment. and they said we have to pay untill tomorrow or we will need to pay rm200. The conversation was not really clear. when my mother asked the caller's name but she kept on talking and suddenly turn off the call. i tried to call the number but it was not reachable. So please contact me 0138832554.

Anup says:

Posted on May 26, 2016 at 06:34 AM

Dear Digi team,

I have recharged my mobile number 0165463967 on 08th-May-2016 under Digi WOW (RM15) recharge offer.

After the recharge i have received the message about reload & shown updated balance also(RM31.57) Refer attachement.

But if i check the main balance there was showing just 1.52RM only & Freebies 100min free IDD to india also not received (I redeemed by entering *888*3*3# - Activated message came but no freebies received).

Please check the error & settle the issue immediately.

Thanks & Regards
Anup urs
Mob : 0165463967

M.Ganeshadeva says:

Posted on May 20, 2016 at 01:18 PM

I coverted from Maxis prepaid to Digi postpaid on 17th May 2016. Since then I have not been able to send out SMS or MMS.

SEOW CI EN says:

Posted on May 16, 2016 at 11:50 AM

my phone is sing Digi prepaid card and it's expired yesterday. So today it's 'tiada dalam perkhidmatan' anymore. Can I activate the phone number again?

Alex Ooi says:

Posted on Apr 28, 2016 at 01:08 PM

Good evening. I'm Digi user and just bought data. In this few day, I discover internet speed is slow and not like before. Please fix it up asap. No: 011 2633 3848...thank you.

SJ says:

Posted on Apr 26, 2016 at 09:28 AM

please advice on the gst charge for:
invoice no: 16030000000148936633
invoice no: 16030000000147946578

both invoice seems charging incorrect gst. i need to post to my account system. please advice asap.
thank you

Yvonne says:

Posted on Apr 21, 2016 at 11:25 PM

Dear digi,

Last year my postpaid contract already expired, but do certain charges which incurred in my bills and which I didn't use that no and call and my bills come out the amount to 534.69 and my line been hacked by other people.

Is been ridiculous that my bill come out to this amount and however I won't be paying for this amount because is not my fault..

Hope that your side there get help me to terminated this hp no:010-2251834.

Felicia Tan says:

Posted on Apr 21, 2016 at 08:51 AM

Hi Digi,

Can I know what is happening to my bill? I am pissed off with digi customer service because I've been calling to Digi customer service hotline from yesterday till now. I can't reach even once. I have also drop email but I didn't get any reply from Digi.
I keep paying for large of amount again and again to Digi but my plan is actually RM75 with unlimited calls and 7GB.

please do response asap.

Siti Norlida says:

Posted on Apr 17, 2016 at 11:00 AM

Can i trace my phone and sim card via my number? because my phone is missing last night ASAP.

aliahriduan says:

Posted on Apr 13, 2016 at 06:02 PM

Hello, I aliah, from johor. I want to tell you. How to I unsubscribe my internet when I buy a internet . it's I pay of rm2 1-7 PM/am. Thank-you. I not very well of english.

shafsha says:

Posted on Apr 06, 2016 at 11:31 AM

my number 0108837054 have been blocked by Digi this morning, why? can you tell me?

Chikay says:

Posted on Apr 05, 2016 at 07:52 AM

This is ridiculous. You send message a day before you terminated the number and now try to reload it I cannot reload anymore to stay this number. What kind of service you have. And now you cannot activate back the number. What's the purpose of your helpline and your service. Usually you send message few weeks before the termination but now not yet 24 hrs you already terminate the number. You don't care about how to value your customers..

Christina says:

Posted on Mar 12, 2016 at 02:29 PM

I am foreigner user that just starting to use Digi. However, the sign is not too bad but I want to complain about worker in Digi All Season Place Penang brunch. She always no manner with customer even I am not local but I can understand Chinese and she start to say something bad about me in Chinese. I don't really know her name but I always saw her sit in the second chair( if count from wall). It so rude and uneducated people I ever seen in this career.
Please improve your worker quality
Thank U

Lai siaw lan says:

Posted on Mar 04, 2016 at 12:49 PM

Hi, i just want to make inquiry about the Digi line I use. The problem is when I reload it deducted my credit, already 4 days like this. This is the first time having this problem. please reply immediately thank you.
My phone number is 0168942559.


Posted on Mar 04, 2016 at 11:43 AM

i am using prepaid and I have subscribed to Digi one month internet plan n it will expire on 22 march...but when I on my data my money is deducted...how is it possible?

Kimey says:

Posted on Mar 04, 2016 at 06:03 AM

Good morning, Since yesterday there was deduction from my credit and PAYU has refunded back but what matters actually when Digi still deducted back the credit that you have refunded and yet I couldn't check my current monthly internet subscription. I would appreciate your immediate assistance regarding this matter.

GOH KOK LI says:

Posted on Mar 04, 2016 at 05:45 AM

currently i am paying for 2 GB internet plan for RM30 per month. What happen is mya credit was being charged for my internet data.why was that happening?DIGI had charged me almost RM50 although i am already paid internet plan.Are DIGI trying avoid me when i am trying to get explanation from DIGI CARELINE but never reachable.

Evangelista says:

Posted on Mar 03, 2016 at 05:35 PM

My Digi suddenly has problem since yesterday..it deducted my credit every time i turn on my mobile data..my mobile data is still active..thank you..really need your help.

chong sook yeng says:

Posted on Mar 03, 2016 at 10:50 AM

why i cannot change the line from Digi to other line? please reply, 0166121622.

Aarthiearulkumaran says:

Posted on Mar 03, 2016 at 10:48 AM

I am not at all used my Mobile data , I have 23 ringgit Malaysia on February 29th, My mobile balance reduced in three days, as per day five ringgits for Internet usage have been deducted from my balance.


Posted on Feb 17, 2016 at 12:36 PM

Dear Digi,
I have purchased RM5.00 Digi reload on 17-2-2016 at around 1:10 pm after reloaded it says no credit on my phone. My number is 0168205375. WHAT HAPPENED To MY CREDIT. PLEASE SOLVE THIS PROBLEM.

Abd Rashid Baba says:

Posted on Feb 14, 2016 at 05:58 PM

Dear Sir/Madam,
My wife lost her hand phone no. 016-6553344 today while travelling from KLIA to Sandakan. Where in Sandakan can I get the replacement sim card?
Abdl Rashid Baba

Lim sone foon says:

Posted on Feb 13, 2016 at 04:41 PM

016-6858942 only received call and outgoing call cannot if Any problem in the any Line than call me urgently.

Intan Mariam says:

Posted on Feb 12, 2016 at 01:06 PM


This is my first time using DIGI but your service is very bad. I’ve tried to call your customer service few times but could not went through. It seem like you are too busy. I am trying to reload but when I press *123*16 digit# it keep informing that the service is temporarily unavailable. I’ve tried since this morning. I have to make an urgent call and also texting but fail to do so because I can’t reload. Could someone please help me and also please improve your service. Your prompt action is highly appreciated.

Ngoi Chee Hien says:

Posted on Feb 04, 2016 at 11:28 AM

Dear Digi,
It is a horrible experience and irresponsible corporate to deal with

my line has been barred and pending digi investigation despite payment has been make early. claim to digi technical problem. Issue happened several times but digi has no initiative to make correction and bar my line for investigation as their convenient. At time, i need to purchase prepaid for emergency occasion.

We intended to terminate digi long time but because contract issue. we have no choice to wait until the contract expiring date.

Rinesh Perimbam says:

Posted on Feb 02, 2016 at 08:26 PM

I changed my account from post paid to prepaid in December 2015 and paid whatever outstanding. I owed according to your agent at the digi store. However, today i received a text saying my account will be barred for non payment of a November balance. Please call me back to explain.

Chin Jin Wei says:

Posted on Jan 25, 2016 at 12:48 PM

Hi service centre, I would like to complain about your system as I just reload RM10 digi prepaid but suddenly all of my credit gone by today. This incident make me felt disappointed. Please help to check and update me by email asap.

elizabeth says:

Posted on Jan 18, 2016 at 07:04 PM

I bought another phone with a new replacement card for a (smaller sim card version) and have not received the line activation. Which means, i have 2 sim card (regular size & mini). Please let me know what is the matter. SMS's not able to receive.

Nurfatin Fatihah Binti Basri says:

Posted on Jan 16, 2016 at 11:43 PM

I am a Digi user of digi smart plan for about a month. The problem is this number that i bought is a recycle number where for the first 2 week. I have been using this number. I got a weird phone call and text from someone i don’t know. Then i just got a text from the past owner of this number saying he still want to used this number. So, what should I do now?
Hope for you reply soon.

Mohamad Razali says:

Posted on Jan 07, 2016 at 06:05 PM

Line at Taman Pokok Mangga Melaka is to slow when at night. I hope you solve the problem, I am really mad when I come back to home and I want to watch the video and its too slow.

Alkali Kabir Ahmad says:

Posted on Jan 06, 2016 at 04:20 AM

I just recharged with 30RM. I can't find it in my account, funny enough, i got texts acknowledging my recharge. Please address this problem as soon as possible.
Digi No. 0168069485
Passport no. A06830355

Chris Taylore says:

Posted on Jan 03, 2016 at 09:55 AM

Dear Customer,
Please my prepaid no. is 0102937589, i do not know why it stop service on 31/12/2015, but digi sent me alert info to top credit before 02/01/2016, why should digi disconnect the line on 31/12/2016?

Lo says:

Posted on Dec 29, 2015 at 07:00 AM

Hi... I just want to make enquiry about the digi line i use . The problem is when i reload it deducted my credit. My Internet line still active. This is the first time i having this problem. Please reply immediately.

Thank you.


Posted on Dec 22, 2015 at 11:36 AM

Currently i am having problem with data usage, since yesterday i found that there is a decrements in my credit balance and keep on receiving a SMS saying i am using my data plan where actually i didn't subscribe the plan and also i am a wifi user. I called digi helpline for few times but yet i couldn't contact them at all.Thus, i require an immediate action to be taken and this condition continue i would like to deactivate my account.

Ng heng leng says:

Posted on Dec 15, 2015 at 05:59 PM

My mobile phone no is 0168715650. I recently have not been using the internet but why digi charged me everyday to a total of almost rm50.00. I would like to know if refund can be made to me. Please temporary bar my data plan. Your immediate action to this matter is ver much appreciated.

A. Maria Threasa Wilfred says:

Posted on Dec 12, 2015 at 08:14 AM

This is my Digi number: 016-286 5571,
I have not paid the dues for some months. Was wondering if my number is still available and if I reload now would be number be still existing.

Alternatively, what would I have to do to redeem the same number and resume using the number.

veronica says:

Posted on Dec 07, 2015 at 07:01 PM

I am not happy with digi billing system. I need to get my billing statement by the 3 rd of every month. But i have to wait about 10 days. This is ridiculous. Can you do something for me to get my digi bill statement early.

Wong Mee Chai says:

Posted on Dec 04, 2015 at 07:56 PM

Good evening,
I am madam wong from labuan. I just subscribe digi prepaid from this year. I had found out a problem that Digi will deduct my money rm3 per week from last month until now even I ever open my mobile data. I don't wan subscribe mobile data, can you help me to block it? Hope you can solve my question as soon as possible.
Wong Mee Chai
H/p : 0198972766

mohamad amirul asraf bin hamsi says:

Posted on Dec 02, 2015 at 12:00 PM

Dear DIGI, i have something to queries, what happen to my credit?
Yesterday after i reload my credit, account balance in RM32.13.
Today, after i have make 1 call, i receive the SMS that tell me my credit balance is RM1.90.
For your info, since yesterday i only make few short call, suppose less then RM2.
What happen to another RM30?
i am not using any internet data,also never turn on my DIGI data.
My number 014-3664576

Please Help

Cheok Kian Peng says:

Posted on Nov 27, 2015 at 08:09 PM

I need to make payment now but I can't make any call from my mobile.
I am in overseas now and can't register to any network.

Please tell me how can i make payment via credit card. Super urgent as i need to make many calls.
Phone number : 010 222 1641
Quickest response is much appreciated

cheam says:

Posted on Nov 21, 2015 at 08:21 PM

I hope that Digi could offer more affordable iphone as it is currently catter for those highend user.
Digi plan 50 and 78 not really attractive, while the current plan 65 do not offer any phone package.
I hope that next month December Digi could offer more attractive n affordable new plan.

Kamalamalar Nalayyah says:

Posted on Nov 14, 2015 at 10:17 AM

My name is kamala. I have been using digi for more than 10 years. Now I have shifted house. Near my area it's so difficult to get digi. I can make calls and people can contact me. I always have this problem at my new area. So I decide to change my line to maxis as my family members using it and don't have problem. I apply for it in July but till now digi never approve my cancellation. And today I have big problem. All my calls are not allowed and I can't receive any calls also. I try to call customer service and that also can't get. Please do something. Life is not easy without phone and how to use phone when the line bad.

Theresa Wong says:

Posted on Nov 11, 2015 at 03:10 PM


I wish to inform us that I had yesterday and today top up a sum of Rm10 and Rm30 respectively to number 0102633267 and as of now have still not received the reload via credit card.

The transactions were successful and the transaction numbers are as follows:
1) 15111011523257 dated Tue Nov 10 11:52:06 MYT 2015 and Cimb bank ref is 030339
2) 15111107320065 dated Wed Nov 11 07:32:51 MYT 2015 and Cimb bank ref is 029431.

I tried calling digi store online customer service at 016-299 1128 quite a number to times but was informed that the number is not in service.

It would be greatly appreciated if u could kindly check and revert to me as soon as possible.

Thank you.

Lee Sin Kaw says:

Posted on Nov 09, 2015 at 01:59 PM

My October 2015 bill suddenly consist of 37 SMS to UK on certain days which I am very certain not sent by me. I called your center but was advised due to iMessage. I never used iMessage for past many months and I have no business to SMS UK at all. I am very disappointed with the answer and wish you can conduct a more thorough investigation. Your prompt and fair reply is much anticipated.
Yours sincerely,

Lee Sin Kaw says:

Posted on Nov 09, 2015 at 01:46 PM

I have been charged 37 SMS to UK in the October 2015 bill for the first time. I complained to your call center but was told due to iMessage.
I am still very doubtful as I never used any iMessage for the past many months and the charges just appeared in the October bill suddenly. I sincerely appeal to you to conduct a thorough investigation as I never have any business to SMS UK on the certain days as stated in the bill. Your prompt and fair reply is much anticipated. Thank you.
My hand phone no: 0197148303


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