Travel Web Customer Service Number

Average: 1 (16 votes)
45 Reviews
Travel Web

Travel Web

Travel web is a 2002 born out company that deals with online selling of hotel rooms at best offered rates in United States and Canada. It basically carries out its business through a website and operates as a subsidiary of company, The Priceless Group Inc. since 2004. The company was formerly known by its name, Hotel Distribution System, LLC that got changed to Travel Web, LLC in June 2002. It is among the first discount distribution website holding a connection to rates, real-time availability and reservation system of rooms in world’s premier hoteliers like Hyatt, Hilton, Intercontinental, Marriott and Starwood hotels. It works best connecting over 10,000 hotels and further representing around 100 hotel brands on just one click comparing out rates quickly and meeting the accommodation needs required by the customer. It makes an instant delivery of confirmation from the booked hotel in just few seconds or minutes offering another service of real-time confirmation.

What makes Travel Web a must visit site?

It is working with patent-pending upgrade
technology known as i-DEAL Display. This brings out the best searches for the availability of hotels with best display of rooms and most importantly at great deals of rates in the destination city. It also manages the dates of arrival and departure as per the needs of customer. Even they get the option to refine their search. They are now working for hotel properties in U.S., Europe, Asia, Canada, Mexico and the Caribbean representing the leading internet hotel reservation services.

Ways that attract customers

They put their best efforts to grab customer’s attention. Travel Web upgrade their website thus building up better relationship with customers and offering them plans which are easy to optimise and adjust. Also they keep the minimal part to be played by customers and manage their travel journey. They also offer real time transaction and real time confirmation which is another attractive service by them. It is just like an E-business in the world of tour and travel as the bar has been raised on competitive survival.


Other then just earning profit, they are also contributing to enhance the travellers confidence while planning out their tour and managing their accommodation online. The customers get the search with star rating and can easily filter them as required. They just put the customer on the satisfied level by offering best value in online hotel booking and eliminating the check-in hassles. They work on the motive of providing a great deal instead of a cheap room thus helping in decision making fast and easy.

Conatct detail of Travel Web

  • Address

    United States, America

  • Contact Number


  • Email Address

  • Website

Identify this call type

Click on the type of call you are receiving to help identify the caller.

21% Automated

6 reported this number as automated

14% Collection

4 reported this number as collection

14% Legitimate

4 reported this number as legitimate


0% Marketing

0 reported this number as marketing

18% Scam

5 reported this number as scam

32% Other

9 reported this number as other

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comments (45) on Travel Web Customer Service Contact Number


Posted on May 18, 2018 at 06:23 AM


Complaint about the company

Posted on Nov 29, 2016 at 02:49 AM

Tim says: Travel Web is a scam. Do not book through this company. They initially refused to return payment. Took 10 phone calls and are not trustworthy.

Regarding reservation cancellation

Posted on Nov 23, 2016 at 07:57 AM

Amber Little says: I need to cancel my reservation. I have tried calling the phone number and emailing and neither work. The line only rings and the email is kicked back undeliverable. Please contact me as soon as possible. My name is Amber Little and I will not be traveling to Houston tomorrow.

Looking for receipt

Posted on Nov 22, 2016 at 06:26 PM

Bette Johnston says: I stayed at the Holiday Inn Express Indianapolis Airport, Rockville Road, on Thursday, November 17, 2016. I need a zero balance receipt for the stay to claim for my organization. I was told at the desk and from a phone call that I have to contact this address for the receipt. Please e-mail this as soon as possible. Thanks.

Matter of refund

Posted on Nov 08, 2016 at 04:13 AM

lzolo konde says: I need to get my refund from Crossland Irving Texas. I did not slept there for some reason as the room wasn't clean and thats why I need my money back.

Sharing unconvenience faced

Posted on Nov 08, 2016 at 02:33 AM

Angelie Armitage says: I am trying to get the credit card for a recent stay that is declining. After reading all the comments below saying exactly the same thing that I am experiencing, I do not have high hopes that anyone will contact me and I will have to notify Hilton that this company is not reachable for all its hotels.

issue with service

Posted on Nov 02, 2016 at 10:37 PM

Terry Schnipke says: I am trying to obtain an email confirmation for a recently booked hotel stay.
Terry Schnipke
Embassy Sites in Colmbs, OH
2886 Airport Dr.

5 rooms,1 night, checking in on 11/4/2016

issue with service

Posted on Nov 02, 2016 at 08:01 PM

Nancy Cardona says: Hello Travelweb.
I have been calling 1-800-700-2619 to talk to an agent and I have not been able to connect anyone. I need to cancel the following reservation for 11-07-2016 at the Phoenix Park Hotel, 520 North Capitol Street NW, Washington DC 20001. The rate exceeds the per diem allowed by the Federal Government. A credit to my credit card will be necessary.

Need contact information

Posted on Oct 24, 2016 at 08:20 PM

Cindy says: I have been trying to contact Travel Web in regards to a evc card that is not going through. Please contact me back at the Holiday Inn Express Tell City at 812547***.

Dissatisfied with service

Posted on Oct 19, 2016 at 09:02 PM

Erica says: Called for days but no answer. I will be posting on webpage, Facebook, Twitter to not go with your company.

Need refund

Posted on Oct 19, 2016 at 01:50 AM

Earl Garman says: Cancelled my stay and still got billed for room. Please refund itinerary 14267472380 and please reply. Room was not fit to stay in. Expected more from Days Inn.

Regarding customer service

Posted on Oct 14, 2016 at 10:03 PM

Monette Scott says: No one answers after many attempts to call via phone. Is anyone there at message machine? If yes, then call me at (904) 687-3***.

Dissatisfied with service provided

Posted on Oct 14, 2016 at 01:48 AM

Earl Garman says: The room was very dirty and not to the standards which I would expect from Days Inn. Had to find another room to stay in. I expect a total refund as mirror had not been cleaned, bed was wrinkled like it had been slept in, food splatters on the microwave door, and a couch that looked like something along the road for trash pickup. Itinerary number 14267472***.

Asking for reimburse

Posted on Oct 12, 2016 at 09:43 PM

Willaim Helmstetter says: We had a problem at the hotel where we stayed at and they reimbursed for two nights hotel stay. When will you reimburse us on our card? I can't get anyone to answer at 1-800-700-2***.

Theresa says:

Posted on Oct 10, 2016 at 08:45 PM

I need someone to call me about my reservation but seeing that no one wants to answer the phone. My number is 440-774-7***. Please contact me.

calvin mccoy says:

Posted on Oct 04, 2016 at 08:58 PM

Can you give me a call? I have been trying to contact you for 2 hours and I have a problem. Can you call me or give me a number to call you I have wrong date on a reservation. My contact number is 601-434-1***.

Stacey Booth says:

Posted on Oct 03, 2016 at 11:47 AM

Good day,

May I please follow on payment details for Mr. and Mrs. Gordon Weber. I have not received anything and I need this urgently settled.

Please send through the relevant details to my email address as our fax machine does not work. Can I be contacted urgently in regards to this?

jdy soliz says:

Posted on Oct 02, 2016 at 04:08 AM

I would like to cancel my hotel reservation. I have tried your listed number and can not get through. My confirmation number is 284457206 and the hotel is 7spings resort palm whereas the reservation was from date 10/14 to 10/16. Thanks.

Karen Hayward Hoffman says:

Posted on Sep 30, 2016 at 02:02 AM

Please contact Sabrina at 305.823-2***. Front Desk at Ramada Hialeah regarding payment on a guest reservation. We have tried to call you many times but cannot get through.

Jimmie says:

Posted on Sep 30, 2016 at 01:58 AM

What kind of scam is this? You processed my credit card and now that I have cancelled my reservation for plenty of time. By the way your phone number does not work. This is not very professional. Please contact me and cancel my reservation crediting back to my credit card as soon as possible or I will have my lawyer contact you officially. Thank you.

Shawna Riffel says:

Posted on Sep 29, 2016 at 10:19 PM

I have been trying to contact you to cancel my room at Days Inn in Hutchinson, ks for over 2 hours now. Confirmation number is 14267083380. You have billed my account and I was told yesterday that if I cancelled by noon today, I would not be charged. I will be disputing charges and have found a better quality room much cheaper to stay at. I will also be reporting your services to the better business bureau.

virginia riegel says:

Posted on Sep 23, 2016 at 06:40 AM

I made a reservation for one night at Hampton Inn and Sites in Silverthorne, CO but I need to cancel it as my husband broke his leg. I am not sure of the confirmation number but I charged it on a Wells Fargo card. Please refund the amount. Thank you.

Virginia M. Riegel

Larry Tangney says:

Posted on Sep 19, 2016 at 05:25 PM

I have been attempting to reach your customer service phone since Wednesday (Sept. 14 ), with no person or automation answering the phone. I want to cancel a hotel reservation that I made for Hilton Garden in Ft. Collins, Colorado for September.

Margaret speer says:

Posted on Sep 16, 2016 at 05:57 AM

I booked a room through you and your number is not working. It needs to be changed. The date needed to get a hold of me

Frank says:

Posted on Sep 16, 2016 at 12:45 AM

If someone can please contact me back regarding three reservations from Travel Web. The credit card that we have on file is declining these reservations for today.

Holiday Inn Express says:

Posted on Sep 15, 2016 at 08:10 PM

You are cancelling reservations. We still have the right to charge for not contacting us. I am attempting to collect and you have revoked the ghost cards as well. If we do not receive payment, we will cancel all the future reservations you make with us.

Amanda Ventra says:

Posted on Sep 13, 2016 at 08:42 PM

Hello, my name is Amanda Ventra, Front Office Manager at the Diplomat Resort & Spa. We had a gest at or property from 8/7/16-8/13/16 by the name Michael Shamblin, and there was no credit card on file to cover the room and tax. May a credit card please be provided in order to close the hanging balance. Pin 80953455134356

matt says:

Posted on Aug 30, 2016 at 08:07 PM

Hello, I tried to call regarding collecting a payment for a travel web reservation at my hotel, no one answered. Can a representative please call me back? The hotel is the Residence Inn Clear Lake and the phone # is 281-486-2424..

Janice Byrne says:

Posted on Aug 29, 2016 at 07:26 PM

I have been trying to get through on the customer service phone line with no luck.I had called on 6/27 requesting a refund for a Hilton Hotel reservation that I have in Pittsburgh 12/10 and 12/11 of this year.When I made the reservation I thought it was made directly through Hilton Hotels and not through a third party. I planned on using my Hilton Honor points which is why I wanted to go directly through them. I have since made that reservation through them.I spoke with "Mike", case number 64702023 and was told my $494.74 would be credited back to my credit card.I don't see it.

Brendan says:

Posted on Aug 18, 2016 at 06:36 PM

Good day

I have been trying for two weeks with this card and it keeps declining.
I have left messages for finance but no-one returns my calls.

Guest name dates of stay hotel confirmation number
Johanna Jimenez 14-jul-2016 -
17-jul-2016 85236653

I have no option but to call the guest directly for payment.

“Please note: as per the amended immigration act, all guests will be required to provide proof of identification (photo identity document / passport) upon check in.”

Kind regards

Brendan sarluis
Assistant front office manager
Protea hotel Bloemfontein

T: +27(0) 51 444 4321 | f: +27(0) 51 444 4322

Mike Yemen says:

Posted on Aug 12, 2016 at 09:11 PM

I have attempted many times to cancel my reservation on 08/13/16 at Home wood Suites in Hamilton Ontario however there has been no reply. please cancel this reservation.

Roger Dietz says:

Posted on Aug 07, 2016 at 09:29 PM

4th cancellation attempt-
Cancel my 5/05/17 reservation at the Collinsville, Il Hampton Inn
Credit card company has been notified to not pay this charge
Please confirm receipt of this email.

Roger Dietz says:

Posted on Aug 07, 2016 at 09:24 PM

3rd request
Please cancel my reservation at the Collinsville, IL Hampton Inn for 5/05/17 I have contacted my credit card company not to pay
Please confirm receipt..

Roger Dietz says:

Posted on Aug 05, 2016 at 11:37 AM

Since a hard copy of my confirmation or any other form of acknowledgement of my motel reservation has not been provided to me as requested at the time of my order, that my calling the 1-800-700-2619 service line has not been answered and the fact that the comments posted on the website below regarding no service being provided, I will consider that I have been scammed and hereby request that all potential charges be credited to my credit card..

Please cancel my reservation (verbal #14389584382) at the Collinsville, IL Hampton Inn for 5/05/17 and forward the proof of the cancellation.
I have notified my credit card company on 8/04/17 at 10:38 pm CST not to pay, and for them to consider the charge as being illegal..

I have booked a room directly with the above motel and they are aware of my cancellation of any reservations from any and all other entities for that night..

I believe that I am as timely in my notification of cancellation that I can possibly be.
Please contact me if there are any questions.

Roger Dietz

Nina GSA Holiday Inn says:

Posted on Jul 31, 2016 at 11:19 PM

now over an 1 1/2 hr to speak with a representative over a credit card that is declining. not efficient at all..

Junior coralen says:

Posted on Jun 04, 2016 at 01:35 AM

Hey I have booked a hotel I never get any confirmation number so I never go to the hotel so looking at my transaction they took money from my account. I would like to get me refund please and thank you contact me.

Marie Edwards says:

Posted on Jun 02, 2016 at 03:27 PM

Travel web did not book correct hotel locations and accommodations.So I had to stay at the incorrect hotel with wrong accommodations for the following 3 days on my vacation with insufficient room for my family so please accommodate my complaint as needed.
Thanks marie edwards
(706) 407-8165

Desk Agent says:

Posted on May 06, 2016 at 02:52 AM

I have attempted to reach someone with TravelWeb for over a week now to try and change a customer reservation from a handicap room to a standard room. I cannot reach anyone, and there's not an option to choose that will allow me to speak to anyone human. Please help by creating an option that will allow hotels to call and speak to a PERSON!

Kirk Fnkhoser says:

Posted on Apr 30, 2016 at 01:04 AM

Cannot communicate via complicated phone system need to cancel hotel reservation. please email me, thanks, kirk

Moria Holl says:

Posted on Apr 29, 2016 at 07:46 PM

I am messaging from a hotel. My desk clerk got a credit card from the guest on accident. I need the original credit card so that I can refund him. His name in Don Elliot, his CRS is 50615269. Thanks.

alexandra says:

Posted on Apr 21, 2016 at 06:11 PM

Good Morning

REF. PIN 126913134142062 - Andrea Evans - Hotel Hampton by hilton Cali
I tried to do the payment, but it was not possible.
Please I really need your help, due to I need to do the payment and close this balance outstanding money.

Yours Sincerely,
Alexandra Ortiz Vivas
Coordinadora de Reservas I Reservations Coordinator

Forrest Brown says:

Posted on Apr 05, 2016 at 01:24 AM

I was advised by a Hampton Inn property on 4/3/2016 at Seattle Tacoma International Airport that my reservation for 4/3/2016 for one night stay at Hampton Inn had been cancelled by a third party reservation system. The property agent informed me that TravelWeb was the third party. I then made a reservation at a different property. However, my bank statement shows a charged at the Hampton Inn at which I did not stay. The Hampton Inn property informed me to contact TravelWeb to try to obtain my missed reservation night charge. I am asking for my money back from TravelWeb. Please advise how my money can be obtained.


Posted on Mar 17, 2016 at 09:13 PM

I am trying to cancel a reservation that I made at the Hampton Inn in Bedford NH for Wed. Jne 15. My name is EDMOND ST JEAN.

Anna Nydegger says:

Posted on Mar 11, 2016 at 06:40 PM

I've tried calling several times and your automated system is down. I need to cancel my hotel reservation due to the weather.

Kishor Patel says:

Posted on Dec 28, 2015 at 09:30 PM

I am emailing from Sper 8 in merrillville and I want to talk abot ot change the rates online have for my Hotel so I try to Contact so Many time everty time they transfer to voice mail and no body call me back, so please give me the contact no of the person whome i can can talk with or gieve me the response as soon as possible


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