Safaricom Customer Service Number

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Safaricom Overview

Safaricom is an African telecommunication company operating its operations across the world.

The company controls its operations from a head office situated in Nairobi, Kenya.

In 2018, the net income of the telecommunication company was KES233.72 billion whereas the operating income of the company in the same year was KES 79.91 billion.

More than 5,500 employees are working with the company for providing their telecommunication in the East and Central Africa Region.

In Kenya, it is the largest telecommunication service, provider. They provide their telecommunication service to more than 25.7 million subscribers.

The company founded in 1997 as a subsidiary of Telkom, Kenya. In 2000, their 40% stake was acquired by Vodafone Group PLC.

According to the career professionals and job seekers, the telecommunication firm is the #1 company to work in annual Brighter Monday Best 100 Companies.

They control several sister companies named Essar Telecom Kenya Limited, IGO Wireless Limited, Instaconnect Ltd, Packet Stream Data Networks and One
Communication Limited.


The majority shareholder of the company is Vodafone of Kenya with 40% ownership. There 5% share was owned by Mobitelea Ventures Limited.

The Safaricom listed on Nairobi Stock Exchange with trade symbol SCOM. The Government of Kenya also has 35% ownership in the company.

The Chief Executive Officer of the company is Robert Collymore.

They also owned several brands named as M-Pesa, Masoko, Songa, M-Shwari, and M-Pesa1tap.


M-Pesa is a money transfer app available in South Africa, India, Romania, and Albania.

The app can add up to 100,000 Kenyan Shilling. Vodafone launched the application in 2007.

The application is only available on Android. The main app features include Person to Person, ATM withdrawal, Payments, Bulk Payment and Bank to M-Pesa.

The customers can also pay the bill through M-Pesa. They are also doing a partnership with several banks.

References Taken

Conatct detail of Safaricom

  • Address

    Safaricom House, Waiyaki Way, Westlands, PO Box 66827, Nairobi, 00800, Kenya
    Phone: +254 722 00 3272

  • Contact Number

    +254 20 4274524, +254 722 002 100, 020-4272200 or

  • Email Address

  • Website

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