Roomster Customer Service Number

Average: 1 (10 votes)
93 Reviews


It’s a website specially designed for service like finding a roommate with verified rooms and roommates for rent. The corporation was founded on 27th September, 2003 and is considered as the largest shared housing multi platform company in the world. It is New York City based website with a trusted name for people to post and search rooms around the world with other-like minded individuals. The site is active with its service in about 192 countries and with 18 different languages.

How to sign up?

Anyone can join the site having a social network at Facebook. With it one can keep going fast having additional advantages of profile photos, age, sex and links which get added automatically. No feed is added to the site for this service as it just proves to be authentic verification. Further the service adds up a feature of Megaphone that works as a tool to get your message out faster. The feature allows you to ramp up search at faster rate and get the job done in minutes according to the preference.

Why it gained popularity?

No one is aware of anyone and has no verification while looking for rooms and apartments but this site has proved to be beneficial with the verifiable information about the person interested in sharing a room. People mostly add links on their social sites to refer to a trustworthy connect and these social contacts are verified by Roomster to finally set a platform in form of listing having freshest content.

Roomster customer care number 9858
This listing makes to social network grabbing the attention of interested person who are looking for a kind of person based on their work and with all the history available online. This adds an additional feature to sites popularity which has made easiest and safest way to search for ones next roommate.

Ways available to contact

One can easily make contact with the selected person through personal phone, emails and social networking sites like Facebook, Snapchat, Twitter and many such. The service of the company is also available 24/7 in case of any query thus making expansion of community users offering the best way to monetize ones extra space making it available to authentic individuals.

Laws for the service

Federal Fair Housing has made laws about the shared housing system considering two main components; decision-making and advertising. In advertising the law prohibits the discriminatory advertising about the measurement of property but preference based on sex is allowed in sharing living situation. In decision making the site never go for covering the decisions made by landowners. The landowner basically own less than four units and live on one of them thus they make it legal for the owners to discriminate in the selection process specially based on category. Sometimes, religious community also place its effect on advertising but the membership is not restricted.

Roomster customer care number 9151

Roomster has always followed the goal of creating the best, safest and most trustworthy site to find a home or someone to live with. Hence counting it among the best sites in the world to find room.

Conatct detail of Roomster

  • Address

    285 West Broadway, New York, NY 10013, United States

  • Contact Number


  • Email Address,

  • Website

Identify this call type

Click on the type of call you are receiving to help identify the caller.

15% Automated

2 reported this number as automated

8% Collection

1 reported this number as collection

8% Legitimate

1 reported this number as legitimate


0% Marketing

0 reported this number as marketing

62% Scam

8 reported this number as scam

8% Other

1 reported this number as other

  • You can add your reviews or experience with the listed company and its customer care support service.
  • Website support english language, So please write in english only.
  • Please do not post any financial private data publically like your bank account details, credit card numbers or mobile numbers here.
  • Please do not use or post any abusive/porn language in the website.
  • This website is moderated, inappropriate and off topic comments are removed.

comments (93) on Roomster Customer Service Contact Number

Need to cancel subscription

Posted on Dec 05, 2016 at 09:27 AM

Keith Callaghan says: I have not been able to contact customer service, the phone gives a busy signal. The website is not working and I can't log onto the Roomster site. I can not access potential renters or read their e-mail i.e. I am not getting the service that I have already paid for. Therefore, I want my subscription cancelled. Please do so and confirm with me through my e-mail. Thanks.

Unhappy customer

Posted on Dec 02, 2016 at 07:29 PM

maxwell de winter says: I tried signing up numerous times and calling numerous times to no avail. Not one single function works on this site. Such a terrible site to work with.

Need the re-evaluation of account

Posted on Nov 27, 2016 at 03:37 AM

Jacob minuth says: I would like my account to be re-evaluated so I may use your site. Thank you in advance.

Regarding account cancellation

Posted on Nov 25, 2016 at 07:57 PM

Adrienne Blount says: Dear sir/madam,

Please cancel my account immediately as has not been beneficial to me. Do the same as soon as possible. Thank you.

Adrienne Blount

Need refund

Posted on Nov 18, 2016 at 05:49 AM

Sally Raia says: I want all my money back. I was also charged with $45 when I signed. This box doesn't even work. I want my money back.

Need back the money

Posted on Nov 05, 2016 at 05:31 AM

Esperanza Torres says: What Roomster is doing is stealing the money from people. I need my money back. As for 3 months, you are taking $45,94 from my bank with no authorization making a total of $137.85.

Having problem in registering account

Posted on Nov 03, 2016 at 06:35 AM

Cindy Hall says: I cannot register with my Facebook account. How do I correct this and register? Please help me out.

Need money back

Posted on Oct 30, 2016 at 07:57 AM

Kim roehl says: I did not authorize the subscription. I donot want basic refund. I want all my money back. I have notified bank about authorization. They said talk to you first. We had a issue last time on this. Please refund all my money. I found a place and need my money for rent. I use you often and should be treated good. Thank you.

Kim roehl

Matter of getting removed from account

Posted on Oct 28, 2016 at 03:50 AM

Andrew L Siegel says: I bought a 15 day subscription to Roomster. The day of purchasing, however, my Roomster account inexplicably removed my Facebook account. The next day, it was added back, but has since been removed again for no reason. This has played havoc with my being able to conduct a room search. I either need to be added back to Roomster once and for all or receive a refund and an explanation for my removal as my Facebook account has and is in good standing since its inception.

Many thanks,
Andy Siegel

Got charged unneccesarily

Posted on Oct 27, 2016 at 12:09 AM

Mai Thi Truong says: A lot of us have been scammed. This is ridiculous. We all signed up for 3 day trials, yet have been constantly charged. Definitely going to report this to the Better Business Bureau.

Require the credit

Posted on Oct 25, 2016 at 02:24 AM

Roberta Hasman says: I am disputing your charge reference no. 2422443lr2z0L1rjm posted on 9/19. The Visa Card you have on record is closed, so you can no longer post charges on it. I did not see your services during this period. I tried calling your customer service number, but it doesn't connect to anyone. Please give me credit for the above $29.95 charge on my VISA credit card bill.

Got extra charged

Posted on Oct 21, 2016 at 10:28 AM

Ryan Harvey says: I cancelled my account and I wasn't notified about 45 dollars out of my account for renewal. Why I got charged if I cancelled the account?

Got wrongly charged

Posted on Oct 20, 2016 at 07:15 AM

Linda Nelson says: I have two charges to my credit card. The first one is correct ($5.95) but the second one is incorrect ($45.95). Who do I talk to get this cleared up? I tried calling today but did not got an answer.


Regarding access to account

Posted on Oct 20, 2016 at 06:01 AM

Joshua Dunlap says: My name is Joshua Dunlap. For some reason I cannot access my Roomster profile. Please contact me and solve the issue.

Need reimbursement

Posted on Oct 18, 2016 at 06:33 PM

Nathan Burroughs says: My name is Nathan Burroughs. I want my money back now. I did say you could charge me for 45.95. I did a 3 day thing if my money is not given back then I will go to my back and also sue you for false infringement. I do not care if you spend the rest of your days in jail or life for this.

Got debited with extra money

Posted on Oct 17, 2016 at 08:13 PM

Jodie Berry says: Good morning, I deleted my account and I received an email stating that my credit card was charged any way. I am sure this is an oversite. Can someone please check into this for me? My name is Jodie Berry. My email is and my telephone number is 561-577-4***. Please contact me as soon as possible. Thanks for your help.

Jodie Berry

Jorge Gonzalez says:

Posted on Oct 10, 2016 at 05:18 AM

I need and demand a refund of $45.95 to my account. You charged my account without my consent. I only paid for the 3 day trial. I never agreed to pay anything else. How could this piece of shit be doing this? This company is abusing people's information cards.

Rosetta says:

Posted on Oct 09, 2016 at 07:18 PM

I signed for the three day trial for 5.95 and now my account is being charged with 45? This is not right. This needs to be resolved as soon as possible.

Michael Gray says:

Posted on Oct 08, 2016 at 12:56 AM

I am a victim of fraud from your site. I was charged with $500 through your site from a fake person. There is no phone number or anything to where I can get ahold of you guys. You have 5 days to contact me back or I will be contacting a lawyer.

Joe says:

Posted on Oct 06, 2016 at 05:49 AM

I have posted for room wanted on Craigslist. I received many responses. About 90% of these have a link posted directly to your website. I see in your terms of service that this is a case for termination.

I cannot find anywhere to report. I posted an ad in San Diego last night and received 7 responses referring me to your site.

I also see that the site will refuse any posts connected to Craigslist. Is that true?

Nicole says:

Posted on Oct 05, 2016 at 08:09 PM

I need a full refund. I was charged with $45 without my consent. I only signed up for a 3 day trial. This is completely disgusting.

colleen issa says:

Posted on Oct 03, 2016 at 02:02 AM

I cancelled my three day membership before it expired. You just charged me with 45.95. I am calling my bank to dispute it. You did this to me before but I had forgotten about it. Your New York number doesn't work and I can't email you unless I sign up. This is a scam. I am reporting you to the Better Business Bureau.


Posted on Sep 28, 2016 at 01:58 PM

I signed up and then clicked on an app. I was interested in and was told to sign in with Facebook. I am not who I said I was and was blocked. I have an active account with Facebook, I was on it when I found you. I am despearately trying to get a hold to Deborah (entire app) for rent on Masselin in Los Angeles. Can you please reset my account so I can contact her?

AalI J Ayson says:

Posted on Sep 26, 2016 at 10:14 PM

I tried to attempt to cancel my account before the 3 days are over. My charge jumped from 5 dollars to 45. Is there anyway to refund? I have tried to cancel my account again and it says it has been approved. I am not very happy with the services.

Sarah says:

Posted on Sep 25, 2016 at 11:24 PM


I was recently charged with $45 for renewal of Roomster subscription. I did not authorize for this transaction. My bank account reflects the charges.

I unsubscribed and deleted my account. I would like to dispute the $45 renewal charges. Please advise on how to go about this transaction?


Connie J Marshall says:

Posted on Sep 17, 2016 at 08:55 PM

I keep being sent to your rejection page. I would like to not receive this again. Please tell me what to do next?

Asha Edwards says:

Posted on Sep 16, 2016 at 11:19 AM

I want a refund for the $45.95. You recently charged my card. I only purchased the 3-day trial which costs about $6. So please give me back my $45.

Thank you,
Asha Edwards.

Sadia ikor says:

Posted on Sep 15, 2016 at 06:37 PM

I need my money back please. I tried too many times to call the customer service but there is no answer it's just a voice record. I don't know why I deleted my account but still purchasing $29.95 every month. That's Not good. Please contact me as soon as possible because I need to stop that.

Kenton says:

Posted on Sep 14, 2016 at 03:58 AM

My acct has never worked from day one.
I want all my money back, all $74.85.
The below dates reflect the money owed:
$14.95 taken on 7/22/2016
$29.99 taken on 8/8/2016
$29.99 taken on 9/6/2016

Wendy says:

Posted on Sep 10, 2016 at 06:20 PM

I was charged $45.95. When I had only agreed to pay the 5 dollars for the 3 days! I want my money back, money does not grow on trees and getting charged 45 dollars for no reason is not right.
Contact me ASAP

Harini Pasupuleti says:

Posted on Sep 10, 2016 at 01:39 AM

I want my money back which has been charged without my approval and notice. How can you guys cheat people like this. If you need money may be you take up begging and ask for it. Charging people like this is stupid and I am really mad at this bullshit service. Will never recommend anyone about this notorious application.

I need my $45.95 credit back at the earliest.

Harini Pasupuleti says:

Posted on Sep 10, 2016 at 01:38 AM

I want my money back which has been charged without my approval and notice. I was charged $45.95 without my notice. How can you guys cheat people like this. If you need money may be you take up begging and ask for it. Charging people like this is stupid and I am really mad at this bullshit service. Will never recommend anyone about this notorious application.

I need my $45.95 credited back at the earliest.

Vahid Khatami says:

Posted on Sep 10, 2016 at 01:29 AM


I have been charged automatically for your membership, although I were not willing to do that! Also I could not refund my money via PayPal. So I would appreciate if you cancel my membership and refund me the payment.


You sent an automatic payment

Sep 1, 2016 03:41:13 PDT
Transaction ID: 82N30636UD320293A
Hello Seyedvahid Khatami,

You sent an automatic payment to Roomster Corp. Here are the details:

Amount: $45.95 USD
To: Roomster Corp
For: 3 day trial
Customer service URL:
Customer service email:
Customer service phone: 646-862-2841
Automatic payment details

Automatic payment number: I-P3U15LMU79V6
Amount to be paid each time: $45.95 USD
Billing cycle: Every 30 Days
Payments start: Sep 1, 2016
Payments stop after cycle: 3
Pay with money from: BANK OF AMERICA, N.A. Checking (Confirmed) x-0493
Next payment detail

Next payment due: Oct 1, 2016
Next payment amount: $45.95 USD

carmen mercado says:

Posted on Sep 08, 2016 at 11:11 PM

I am very disappointed with your service. I had a couple of very rude people calling me and leaving nasty messages. I was assertive back to them and cancel my service without getting to know the side of my story. Some of the people that email me were forceful and I was screening people on the phone, not all the people I spoke I invited to see the room because they gave me bad vibes. As a company you must honor both parties and find out what happened from both parties without cancelling. Remember people might be upset with you because you did not want to lower the price or did not invite them in. I am highly disappointed you did not even call me back after leaving SEVERAL messages. There are some weird people online and you must establish healthy boundaries and the company should HONOR that.

Yamini Goyal says:

Posted on Sep 07, 2016 at 09:15 AM

Hi, I authorized the transaction of $5.95 (plan for 3 days). However, after 3 days, I am again charged $45.95 without my consent. I need refund immediately into my account. This is a complete misuse of customers payment cards and can be disputed.

Joseph Pena says:

Posted on Sep 03, 2016 at 12:50 AM

Trying to get a Refund of $45.99 after I committed to purchase just a 3 day trial for $5.99. unable to "Talk" to anyone. did not know that I needed to keep my account open in order to do so. There is No 800 number to call in order resolve this issue and as you can see for some reason the letter does not work when typing in this box. but works on my computer.

Thank Yo

Joseph Pena

Tim Gonzales says:

Posted on Sep 01, 2016 at 08:09 AM

I signed up for roomster this morning for the 3 day trial as I am trying to rent my spare room. I paid and am not getting access and the customer support is not answering my questions, they said i never paid. when i tried to repay i was told that I had already paid with that card and cannot pay with that card again, and it is reflected on my bank statement. Now i cannot get any help from them and I can see that there are several messages in my inbox about my apartment for rent.

Virginia Mendez says:

Posted on Sep 01, 2016 at 05:24 AM

Hi. I have been trying for days to co tact someone. Your website is bad with complaints. It keeps saying my Facebook profile is fraudulent. I understand you are trying to protect people. BUT I am a real person. Every ad I respond to gives me your page. Very frustrating. I need someone to help me. I am commuting to school it's an 8 hr drive or an airplane ride which is expense. I need help asap. I need to find housing. I am being mentally and physically exhausted and no one is responding to help me.

carmen mercado says:

Posted on Aug 29, 2016 at 11:25 PM

Hello,One of your clients was rude and threatening to me, they company shut down my add maybe because they went and complaint. I did not want to rent the room to them because I was screening people by the way the go about things and they seem to me it could have been trouble renting them. Instead, the company listens to them without contacting me and asking me what happened, I also had the same experience with the 3 days trial.The problem is there is no customer service that can call yo back.I requested in many occasions for them to call me with no avail.

Dino Mavrookas says:

Posted on Aug 29, 2016 at 10:27 PM

I posted for a room share rental home for a trial period and cancelled the service and now have been charged $29.95!! NOBODY answers the number below. I want the money transfer back to my bank asap!

Megahn says:

Posted on Aug 28, 2016 at 01:36 AM

Hello! I only signed for a $5 for 3 day period and that is all. And now I am changed $45 for nothing! I want my money back now! There is no customer Service # and i am upset. I need my $45 back now!

Barrington bailey says:

Posted on Aug 27, 2016 at 01:45 PM

hello. roomster i did a two day trail but I didn't expect the $45 to be drawn from my account. I payed $5 only for the two trial. I didn't see any indication in my email for the $45 to be taken out. I would like this to be reviewed.
thank you

Matt says:

Posted on Aug 25, 2016 at 10:26 PM

Roomster made me create a Facebook account to use its service. Then, it deleted my account saying "they delete burner Facebook accounts!" This is ridiculous that I cannot find a place to live because I have no Facebook account with multiple friends and posts. I am a very private person and don't post my personal information all over the Internet.


Posted on Aug 24, 2016 at 09:45 PM

You people seem to have a major problem on your hands after reading all the comments. I think a call to the NY Attorney Generals office is going to happen.


Posted on Aug 24, 2016 at 09:41 PM

My name is Roger Ross. I have asked for a refund several times. My email is or Please issue my refund. It was very difficult trying to cancel which cased the problem. It's called taking care of the customer.

Melat says:

Posted on Aug 21, 2016 at 09:27 PM

I want refund , there have been some transactions which I don't know about for 2 months $89 and I want my money back I haven't logged in to roomster for 2 months and you have been charging me.i signed up for $5 and now it's $29 what is going on? I want my money back. Thank you.

Jennifer says:

Posted on Aug 16, 2016 at 11:40 PM

I agreed to a $5.95 fee to use roomster 3 days. I woke this morning (which is the third day) to see a charge of $29.95! I do not want or need this, I did it as a favor to my boyfriend so he could look. I want my money back now. Please contact me ASAP!

Pushpreet Kaur Sethi says:

Posted on Aug 16, 2016 at 11:32 AM


Pushpreet Sethi here. I had subscribed to your service on 31st July 2016 and paid $14.95 for 15 days. In next 6 days I cancelled my subscription because I did find a room so I no longer needed your service. But today on 08/15/16 you have changed me $29.95 for another renewal of service which i didn't. So please solve this issue and kindly return my $29.95 .

Waiting for your reply.

Pushpreet Sethi

Jaimi says:

Posted on Aug 16, 2016 at 01:19 AM


I have been trying to find out why I cannot be reached by any of the people I contacted on Roomster. I have emailed your support for the last 2 hours without any help. I need to find a place to live and there are many people who have contacted me and want to know my profile information but cannot find it. This is the first time I am sing your service and I am beyond disappointed. I also apologize by my one of my letters is stuck so I can't use it!


Jonathan C Waddy says:

Posted on Aug 15, 2016 at 03:04 AM

I want to cancel my account cause I am not satisfied with how your organization took my money but terminated my account. My name is Jonathan C Waddy and I appreciate it if someone contacts me regarding my cancellation ASAP...

Jenny Pierre says:

Posted on Aug 14, 2016 at 06:08 AM

Understanding your a busy company but absolutely no response to my inquiries of a refund is ?? Questionable. I signed up for 3 days at 5.95 but was charged 29.95 afterwards this is after a message received that the account was terminated. I need the "lil' amount back to avoid financial trouble. I can be reached at 404-859-1784 or the landline at 404-446-7706..

Pamela says:

Posted on Aug 08, 2016 at 01:26 AM

Hello my name is Pamela and I received a message from Liane on Wednesday 8/3/16 stating that she had an apartment for rent at 151 Lexington Ave in NY City 10061. I paid the $800.00 1st month and the $900.00 deposit ($1700.00) money per the add for Marsha L Harsh into the acct we were told to Stella Alalade, we were sent the signed contract and then the conversation stopped. no keys nothing. I see that in 06/16 Kashick Patel reported this same person and they were allowed to post another ad. We have filed a complaint with the police and want to hear from roomster on how to get the money back since roomster did not prevent this person from harming another person. 336-324-6613..

Camden held says:

Posted on Aug 04, 2016 at 01:54 AM

I want my money back. You charged me 29.95 and I haven't unused your app in months. I used a three day trial and was informed it wasn't going to charge you again. I want it back now I have bills to pay!

Camden Held says:

Posted on Aug 04, 2016 at 01:44 AM

I used this app over a month ago and you charged me again after I deleted my account. I stopped using this app for a reason I need my money back!

Jena Barrett says:

Posted on Aug 01, 2016 at 06:54 AM

I thought I was only going to be paying 5.95 when I signed for the 3 day trial package. I saw that on my bank statement that I was charged a 29.95 dollar charge for a renewal fee. I didn't know that I was being charged this and I feel like this was not called for so I want to get a refund back. very mad. so please get back to me.

Prakhar Agrawal says:

Posted on Aug 01, 2016 at 04:14 AM

I signed up for a three day trial period just to see how roomster works. i was charged $ 29 for a full subscription without my authorization. I want my money back. i Fell cheated.
please help

Kristen Edelman says:

Posted on Jul 29, 2016 at 11:44 PM

It seems like this website is a scam. Like everyone else who purchased a 3 day trial for the website, I was charged a $29.95 fee for a renewal. I did not request this renewal charge and this is not acceptable for your company to poll funds out of my credit card without my permission. Please refund my money immediately.

Liyah says:

Posted on Jul 27, 2016 at 05:43 PM

I paid $5.95 for a free trial then I wake up today to see that I have been charged $29.95 dollars. I am highly upset I did not consent this. I've used roomster before in the past and I was never charged a second fee. There is no contact number and the 24/7 support doesn't respond. I need my money back!!

Catherine Woodard says:

Posted on Jul 24, 2016 at 03:47 AM

I was removed from Roomster. Can you tell me why and how I can be reinstated?

Ashley Smith says:

Posted on Jul 21, 2016 at 07:41 PM

Are you people kidding me? I want my money back immediately I used the app for about an hour months ago & you charged me over $20!

Andrew Bailey says:

Posted on Jul 19, 2016 at 08:50 AM

Hello, I was unaware of your auto-renewal feature, and I signed up for a $5.95 3-Day subscription, and that’s IT. Now, I have been charged a renewal fee of $29.95 right now, and I am not happy about this one bit. I wish to cancel my subscription, and I want a full refund immediately, please. My number is 562-522-7944, and my email is Contact me soon!

Christopher Balkissoon says:

Posted on Jul 18, 2016 at 08:04 PM

I was billed 29.95 and I did not know it. I only was prompted to pay the 5 dollar bill, I felt like I was cheated since I only planned to do the three day membership. I never even checked messages or sent one after the 3 day membership. I felt like I was cheated. Please help.

Omaid Besmellah says:

Posted on Jul 17, 2016 at 12:46 AM

Hi sir, madam some one from your office charged my card $29.95 without my request and without any service request you are not suppose to do this so I need you To refund the subject amount to my card as soon as possible! Otherwise I will report to my bank about this payment!

Transaction no; NY2438894JHJAVSMBNF

Celia Rinaudo says:

Posted on Jul 12, 2016 at 07:57 PM

Help! I have a problem accessing links people send me via text message. I get sent to the Facebook sign up page every time. Please tell me what I'm doing wrong, I've spent hours trying to troubleshoot this as well as sending numerous messages to the "24/7 Support" to no response.

Sandra Mott says:

Posted on Jul 12, 2016 at 04:01 AM

I paid 4.99 or 5.99 for a 4 day trail. I done that before and no further action was needed. I get notice that I was charged 29.99 and I did not authorize this transaction. As far as I knew, when the 4 days was up so was my subscription. I need someone to contact me ASAP via email above or 5108600212 ASAP

Rpender says:

Posted on Jul 06, 2016 at 07:14 PM

Hi.I was charged $29.99, before my trail of 3 days was not completed, also i cancelled my subscription. Please refund my money back.

Charmeon Smith says:

Posted on Jun 28, 2016 at 05:06 AM

I canceled my Account within the three days trial and you still charge me 29.95 this is not right, someone is going to pay me my money back I will be contacting my bank my number is 818-61819389 and I've deleted my account very poor customer service.

Amanda says:

Posted on Jun 26, 2016 at 08:10 AM

I payed for a 5.95$ plan for 3 days & left it alone for 2 months when I was done with it. Come to find out they renewed my subscription with out my permission & O am highly upset & want my money.

Katherine Parrilla says:

Posted on Jun 24, 2016 at 08:41 PM

My name is Katherine Parrilla and I have been trying to contact someone regarding my account. I do NOT want a recurring payment to be set with my account. I want someone to contact me immediately to insure that does not happen.

Thank you.

Parker says:

Posted on Jun 13, 2016 at 01:39 AM

I do not have an account on your site but have received 20+ inquires on my cell via text today. Please remove my number from your site. I cannot login to look myself because I do not have a facebook page. Thank you.
My cell is 8602485808

Kaushik patel says:

Posted on Jun 01, 2016 at 12:02 AM

My name is kaushik I book an apartment at 151 Lexington Ave newyork NY 10016
I paid the money as per details given by Megan L harsh to her mother account she told me she will be there by 1pm 31st May to hand over the keys and lease documents but I don't find her or any response from her this apartment was advertised on ur sight
My name kaushik Patel 7184149189 please guide me.

Hosein Pashaei says:

Posted on May 08, 2016 at 10:49 PM

I was billed for a membership when I only wanted a 3 day pass. I want my charges reversed on my credit card because I didn't ask for a 30$ membership.
Hosein Pashaei

Iris Herrero says:

Posted on May 08, 2016 at 10:22 PM

I have a problem accessing the links people send me when I respond to their ads. I emailed customer service last night and just left a message on your answering service.
Please contact me ASAP.


larry chason says:

Posted on May 03, 2016 at 09:01 PM

Is there a live person I can talk to about some problems I'm having with rooster. The number you list has no live operator. Please have someone call Larry at 917 887 0737.

Joy says:

Posted on Apr 23, 2016 at 02:09 AM

I need my $29.99 back as Roomster since I don not need it anymore and didn't finish my first trail. The second one shouldn't be charged.

pamela says:

Posted on Apr 22, 2016 at 04:10 AM

MY telephone number was sued on your website as a contact. I am not a customer. Please take my number off. I am getting multiple contacts each day and it is very inconvenient. Also as you can see the letter missing in my comment isn't working on this site.

Your company is ridiculously unprofessional.

Mandy says:

Posted on Apr 15, 2016 at 09:52 PM

I wish, I read all these complaints before I decide to try the 3 days trial. This is totally unacceptable with the automatically charge $29.95 from my account. I canceled my trail in 3 days and ask for money back! If I didn't get a refund I think we customers who had this issue should all come together and fight with them together, it's not only about the money, it's our right and responsibility to protect ourselves and fight with seller who trying to take advantage of customers. And what they did is non sense.

Shaniqa Bryant says:

Posted on Apr 14, 2016 at 02:54 AM

$89.13 available after $29.95 purchase at Roomster Corp New York NY on 04/13 11:00 AM CT with your ACE Elite card ending in 6965.

I don't understand why y'all took 29.95, I would like to understand why?? Call me back at 4439397255.

Zavya Brown says:

Posted on Apr 10, 2016 at 09:15 PM

I unsubscribed and was still billed... Not sure what happen but i didn't use the services, already had located a place and now my account is in the hole.

Angelica Ayerbe says:

Posted on Apr 04, 2016 at 04:25 AM

Hi. My name is Angelica Ayerbe.
I haven't been able to use your service.
I want my money back to my card.,please.
This is the third message i send, with no solution or answer from you.
When you send a prospect i click to communicate, and cant get through.
Please reimbursed my $. Thanks, answer ASAP.

shlomit ruttkamp says:

Posted on Mar 24, 2016 at 10:31 PM

I am looking at my bank statement and I see that you guys are charging me $ 29.95 for the month of January and February.
I am not a member, and I did only the 48-hour trial base, and then cancelled the account...
I need to discuss this matter with someone, before I'm going to file a dispute in my bank.
I tried to call the number and they are out of order.
917-591-9527 is not in service any longer...
please give me a call as soon as possible to discuss this matter.
my name is shlomit ruttkamp,
and my phone number is 860-853-8859
please give me a call as soon as possible thank you.

Olga says:

Posted on Mar 09, 2016 at 07:02 AM

I try desperately to login, I change the search engine but no success I really need to get in to check my mail, The website doesn't work.

Yareliz says:

Posted on Mar 08, 2016 at 12:33 AM

Why do I keep getting charged if I don't have a membership!!!!

Clare Persad says:

Posted on Feb 24, 2016 at 10:57 PM

Please provide me with a phone number that I can reach a live customer service representative on. i sent a message via the 24/7 support portal and did not get a response. I am requesting a refund for two charges that I did not initiate.

bailey says:

Posted on Feb 22, 2016 at 03:12 AM

I need a contact back immediately.
I need my money back, you guys over drafted my account as well.
Call me 360 787 1037

Angela Csargo says:

Posted on Feb 10, 2016 at 02:35 AM

I need help removing my extra Facebook account.
Maybe, it was because I was using the phone and Internet service was spotty, but I registered on via logging into my Facebook and then it created a whole Nother Facebook accounts and now I have friends saying why do you have two Facebook's accounts. I can't get rid of the one that has really no friends on it right now and I didn't mean to create another Facebook account I just wanted to go to my Facebook and created a Roomster account so how do I remove that other account? Help! It's really annoying....and Roomster isn't what I am looking for as well. Most people I found are looking for a furnished place .

Cat says:

Posted on Jan 12, 2016 at 09:15 PM

Needless to say I will never be using Roomster again. I signed ûp for a $6 trial and deactivated my account the very next day, without finding it in the least bit helpful. No where does it say the subscription is automatic and yet I was charged for a full month at the end of my trial. Furthermore, when I checked my account status is actually showed my subscription as having been canceled, so there was no reason at all to charge me. I’m disputing the claim through my paypal because they offer no customer service, all their offered helplines are automated saying for billing one must call a different number or contact a different branch, yet they do not provide these numbers. This clearly feels underhanded.

Christie Kirkendall says:

Posted on Jan 12, 2016 at 01:44 AM

I have tried every way that is available to contact and cancel my subscription. PLEASE cancel my subscription (which was deactivated 3 weeks ago) and REFND my money ASAP.

This is a scam. It's no wonder that Hoovers (D & Bradstreet) rates this as HIGH RISK. Let's see what the BBB has to say abot it.

Christie Kirkendall

Bill Pledger says:

Posted on Dec 04, 2015 at 05:02 AM

I got a notice on my bank account that Ii was going to be charged for another month of service on 12/4. I assumed that when i deactivated my account last week that my account was cancelled. Well, i cancelled my account this morning and hope you will either not charge my account tomorrow or refund the month that i will not use.

Thank you for your help,

Bill Pledger

Liege Bracken says:

Posted on Nov 07, 2015 at 11:12 PM

I sent two or maybe three emails to "Roomster" cancelling my membership.
They charged me anyway.
Please help me in cancelling any thing with my name that is related to your company.
Ms. Lee Bracken(818)521-7609.

Debbie says:

Posted on Sep 23, 2015 at 09:29 PM

I can't connect my facebook to roomster, therefore, I can't login. I really need to get in and check my mail. Why make a change if it doesn't work? Please help me resolve this issue.
thank you

Alexandra Benitez says:

Posted on Sep 06, 2015 at 12:34 PM

Good morning. I have been trying to get in touch with Roomster for over a week now. I have left numerous voicemails on your 24/7 comments and suggestiond line. I was not notified to re-activate my subscription and was automatically charge $29.95 to my credit card account. I am a newly working woman out of grad school who has a substantial amount of loans and rent due. I cannot afford to be charged by your company for a service I was not willing to renew! Please contact me at your earliest convience. Thank you.

Aimee says:

Posted on Aug 28, 2015 at 12:35 AM

I signed up for roomster when I started looking for a place. All was fine until someone tried to reach me about a listin they had. I had to pay almost $6 dollars to read the message and be able to read other messages for the next three days. I stopped using roomster when the three days were up and was contacting people through my personal email. A few days later I was reviewing my bank info and there was my $6 change to roomster, along with another $30 charge! I hadn't done this or approved of any charge except the $6. I instantly logged in and cancelled the subscription AND deleted my profile, and the charge vanished from my bank. Today (a good week or two later) the charge is back and no way to remove it. I have no profile so I can't cancel it and the "customer service" number is all recordings and voicemails!
This has happened to countless, as I've been reading for the past 30 mins or so.


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