RockAuto Customer Service Number

Average: 2 (17 votes)
99 Reviews
RockAuto offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the RockAuto, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the RockAuto customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. RockAuto has shown its customer service address detail for its customers that are shown below.

Conatct detail of RockAuto

  • Address

    6418 Normandy Lane, Madison, Wisconsin 53719, United States of America

  • Contact Number

    1-608-661-1376, +1-866-7625-2886

  • Email Address

    service@rockauto.com

  • Website

    www.rockauto.com

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comments (99) on RockAuto Customer Service Contact Number

Request of Acura parts

Posted on May 23, 2018 at 08:12 AM

Oladimeji says: I need 2007 Acura MDX electronic shock absorber with this code 52610-STX-A55, 90172-STX-A00.

Need to return items

Posted on Dec 04, 2016 at 04:48 AM

Tom Gallo says: Need to return shocks that I purchased for a 2005 ford f150. The vehicle is stocked and the shock numbers are g63867 and G511704. They are too short. They were purchased on September 4, 2016 with other parts invoice number 51392678. Please advise on how to return and get credit to my credit card?

Issue of seal in thermostat

Posted on Dec 01, 2016 at 09:04 AM

Jimmy Roman says: Hello,
I purchased a thermostat for my 2004 acura mdx 3.5. The thermostat you have online did not fit. The seal is different. I had to purchase the thermostat from somewhere else and there was no thermostat with the same seal like the one I bought from you. So I am guessing you might have the wrong part for this vehicle. My complaint is why am I being charged for shipping on this return if it was not my fault? I did not noticed this until I removed my old one.

Issue regarding the item

Posted on Dec 01, 2016 at 05:52 AM

r. harvey says: The description of item number abh tck304 for a 2000 outback is wrong. In list it fits both B and G of the 4th digit of the vin number and part number tck304 only fits the G code, not both. And now have to pay return shipping.

Require the parts

Posted on Nov 28, 2016 at 07:07 AM

L.Rodrigez says: I am returning a neutral safety switch with order number 54105149. I noticed that the safety switch for a suzuki aerio 2007 2.3L. are the same part numbers. Can you sent that one?

Looking for item

Posted on Nov 22, 2016 at 08:15 PM

Chinmoy Srichandan. says: Please do email your offer against the item mentioned below.
Spare part requirement: ECM (engine control Module),
Part number: J96892367
Make: Chevrolet
Model: Captiva Xtreme LLW engine,
Year: 2010

Anticipate your reciprocation.

Looking for spare parts

Posted on Nov 16, 2016 at 08:22 PM

john a coleman says: I want to order some spare parts for my 2005 prius. I want to be sure it is a combo start and spring. The part numbers are 15373 and 15374. Your picture shows what appears to be 3 rings on the spring. My prius has 5 or 6. Is it a big deal?

Received wrong order

Posted on Nov 13, 2016 at 02:25 AM

dave folts transmissions says: Is it possible for your company to switch a part to a different manufacturer from the one I choose? I thought I ordered timken brand bearings races but received national brand order number 54433273.
Thanks,
Dave

Views

Posted on Nov 12, 2016 at 07:16 PM

mike e says: The one thing that would make RockAuto better is more retail locations in the Midwest. If I could walk into a rock auto store and get parts on the spot then I wouldn't have to go to autozone or oriellys anymore. Something to think about.

Need the refund

Posted on Nov 12, 2016 at 01:42 AM

michael e boruch says: I am returning a fuel pump which your computer said would fit my Honda 98 accord. My mechanic said it was much larger than the original and it will not fit. The part number on the box is the same as the one ordered but the pump I received looks different from the one displayed in your photographs on line. I went on line and processed through the return authorization sequence. I also purchased a mailing label at that time for the return. But since I believe the fault lies with you. I would think I should not have to pay the return shipping. Please restore the $6 which was (or will be soon) deducted from my refund. Thanks.
Michael Boruch
847-736-8***.

Regarding returning of parts

Posted on Nov 08, 2016 at 02:49 AM

Kathleen Jamison says: Hello,
My order number is 53836144 for wiper/washer switch. When part was installed the washer ran constantly and wipers did not wipe. The battery was immediately drained by installing this part. I apparently answered a question wrong on the return form because it says, I cannot return part. Please contact me.

Query

Posted on Nov 05, 2016 at 12:26 AM

Tara Sheets says: Hello,
I am Tara. I found a ballast on your website if I ordered it do you all take returns if it don't work.

complaint about delay order

Posted on Oct 30, 2016 at 07:45 PM

RuAnn H Roach says: I am so sorry... there seems to be a missing part. I ordered a timing belt for a 1997 Montero Sport vehicle on or about Oct 13, placing the charge on my bank account for PENNY VILLARREAL 814 Loise Stj. Hoston 77009. The confirmation said 10 business days. I went out of town. The part has not arrived and in forwarding the confirmation to PENNY it is LOST.

Wold yo please help me locate the stats?

please forgive the missing letters. My keyboard is having a BAD day.

Asking for a query on defect in vehicle

Posted on Oct 30, 2016 at 06:50 PM

Antonio Henderson says: This email is on regards to the brake calipers from order number 50443595. The shops that is working on my vehicle (auto fit) in Vilseck, Germany has informed me that the calipers are defective and causing the vehicle to be non drivable. With that being said what are my opinions as far getting more sent to me?

Technical query

Posted on Oct 28, 2016 at 04:48 PM

Dick Dial says: I cannot find scanners to read codes from computer on my 2014 Ram 1500? Please look into the matter and reply soon.

Want replacement

Posted on Oct 17, 2016 at 07:09 PM

Lee Marks says: Part 58 36G0136@B26' steering box for 96 suburban makes noise when turning left. How long is warrantee and how do I return? I need replacement. Will you send that before I return malfunctioning unit so I am not without truck? My order number is 52639510.

Want a warrantee exchange

Posted on Oct 16, 2016 at 03:24 AM

Dave Fiore says: I have order number 35265041. I started the warrantee process and got to approve but won't go further to let me know how and where to return. The fuel pump is not pumping pressure needed so it is the tank assembly only I am trying to exchange on that order. I have the fuel tank out of vehicle and boxed. Looking for next step to proceed with warrantee exchange. Please advise. Thank you.

Dealing with untimely delivery of items

Posted on Oct 13, 2016 at 08:57 AM

Yvonne Fuentes says: I bought some part of my car and they have not arrived yet. I can not find on how to contact someone to help me? Please help.

Yvonne Fuentes

Extra payment issue

Posted on Oct 12, 2016 at 06:27 AM

Zina Pagliaro says: I placed and ordered for 2 struts and 2 stabilizers. I paid in full 210.00. Please tell me why I have to pay more when already paid?

Order problem

Posted on Oct 12, 2016 at 04:40 AM

gary wolfe says: My order number is 52943470. Joint received is 3.25 inch across. It doesn't fit. Precision 344 that took off car is 3 inches across. It fits. Please respond. Thanks.

azar khan says:

Posted on Oct 06, 2016 at 07:36 AM

My previous order number is 52878733. A discount code was used and a discount of $12.90 was applied. I cancelled it due to incorrect payment method selected. On my latest order 52879456, I couldn't use same code again to save some money. Can you please apply same discount to my latest order? I am your repeated customer.

Daniel Tholke says:

Posted on Oct 05, 2016 at 09:05 PM

I ordered pistons from rockauto and they sent it to me only seven. Now I need to know will I be able to get just one when they get them in?

JAMES says:

Posted on Oct 02, 2016 at 08:49 AM

Does this part comes with the new nylon washer to mount the wheel bearing Timken HA599528? Thanks.

Lensr. says:

Posted on Oct 01, 2016 at 05:28 AM

Bought a muffler kit for my jeep, got tailpipe and clamps all shipped from New Jersey. The muffler is in Chattanooga, Tennessee and I live in New Jersey. Why in the world would they ship it there? This was to be two day delivery, now I have to wait for muffler to travel many more states. I know it will come to me all dented and damaged. Thanks.

Joe Tomey says:

Posted on Sep 27, 2016 at 10:25 PM

Your service makes me really upset or I should say your lack of service. I ordered 2 Monroe shocks. One is defective. My suv is out of service until I can get it replaced. I can not get service over the phone. I call your help number because I am not at home and was told I must use a public computer to put my personal information on and send to you in order to get a replacement. Would you place your personal information on a public computer?

Dennis W. Finley Sr. says:

Posted on Sep 24, 2016 at 05:39 AM

I just received a new part from you today, I installed it and it leaks as bad as the one I removed. What do I do now? I need to get it replaced again before I try to drive home to California from New York. The part is a Dorman part number DOR 679-000. I had this part replaced in California in 2014. It seems the weld on that part (also a Dorman) is bad and it looks like Dormant is selling an inferior part for a premium price. What is my next course of action? I am awaiting for your reply.

Renato Luca says:

Posted on Sep 22, 2016 at 08:25 AM

I purchased an ACDELCO wiper motor part number DR19210076. It was installed and it is not working right. My order number is 52054907. You can call on my cell number 6463381***.

Thomas Campbell says:

Posted on Sep 21, 2016 at 10:46 PM

I paid $175 for overnight delivery and my parts didn't arrived for several days. I want my money returned because I didn't received the service I paid for. My order number is 51597458.

Art Staggs says:

Posted on Sep 16, 2016 at 05:50 PM

My order number 51373774 was scheduled to deliver on 9/6 but it has not arrived as after checking it seems to have disappeared. I have tried all the customer service phones but not able to get any help.

Roger Grell says:

Posted on Sep 16, 2016 at 04:33 AM

I ordered and paid for a water pump on August, 29. Have no confirmation of sale but charged with $105.13. Transaction number is 608-661-13.

Dave coulter says:

Posted on Sep 14, 2016 at 07:13 AM

I did not received my code for the $21.91 store credit from my order no. 49692792. The tracking number for the return was 215197011894107.

Thanks,

Dave Colter

Ken Hoff says:

Posted on Sep 14, 2016 at 04:43 AM

Hello: I am trying to order a few parts and it won't accept my Canadian Visa or paypal acct for payment, so my order is not going throgh. Everything is in SD, even thogh I am entering a canadian address and asking for conversion $$. What do I need to do??

Julie says:

Posted on Sep 10, 2016 at 02:25 AM

Hello!
I bought a 2003 Audi A4 convertible and need windshield washer blades. Can you tell which to order, please?
Thank you, Julie

Robert Borkowski says:

Posted on Sep 05, 2016 at 10:14 PM

I placed an order for a Rack and Pinion Complete order 50250392. I don't want to send this order back. Do I get credit for sending back a core?

ERNANI SOARES says:

Posted on Aug 29, 2016 at 10:22 PM

I am already ROCKAUTO client, but this purchase was deceived. I bought a compressor 68454 code in the amount of US $ 345.79 (order number 50281718) with temperature sensor. Along came the merchandise a warning that the model was replaced by another without temperature sensor. Besides not being the piece I bought this new compressor costs US $ 175.79 price .Difference of $ 170.00. Unlike the tax paid in excess of US $ 131.54. The total damage caused by my ROCKAUTO was US $ 301.54 (paid higher). I'm pretty angry. If you no longer have this model available, should withdraw from the catalog or notify the customer. I await a solution. My data is on your registration. I have all the documents to prove it.

CESAR BUENAVENTURA says:

Posted on Aug 28, 2016 at 07:14 PM

I ordered online the parts (power brake booster) order confirmation 50804285 total of $ 141.78 and may I know what is the process of bring it back the old part for the core of $35.00? can you please let me know what is the right thing to do for this process. I really appreciate your help. thank you and have a nice day.

David wright says:

Posted on Aug 22, 2016 at 07:47 PM

I am trying to generate a core return label that was included with the original shipping costs of the replacement motor. The order number is 48424740 please look into this..

Michael callaghan says:

Posted on Aug 21, 2016 at 11:22 PM

I ordered the wrong part it did arrive I was supposed to of ordered the cpv not the canister vent valve I didn't install and can send it back in original box and packaging I need the canister purge valve please email a return slip so I can return and send me the part I need thanks.

Yevgeniy Mitilev says:

Posted on Aug 17, 2016 at 10:11 AM

My order number is 46742815. It says i can't return one of the parts i got but i just tries installing them today and they did not fit my car like they said it would. I was seeing if i cold at least send them back and get in store credit.
Yo should also change it so it says that it doesn't fit the mazdaspeed6.

l caride says:

Posted on Aug 12, 2016 at 11:26 PM

order#49883079 this is a kit with 4 parts. after install, the compressor is not working properly. do i need to take all the parts off or could i send back the compressor only the original was a denso. this one is GPD. would that make a difference?
thanks Caride

Rose Lease says:

Posted on Aug 11, 2016 at 05:30 PM

I need a transmission solenoid kit for my 2005 mercury mountaineer, 4.0L, V6, AWD I am having a hard time locating it on this site. Please call or Email me the part # so I may order it..
Phone # 410-905-0027

Erik says:

Posted on Aug 05, 2016 at 07:14 PM

I am having trouble ordering parts for my 2006 Kia Sorrento V6 ignition coils 3 on one side and 3 plug wires on the right. I also need bushings for idler arm. Can you please call or email me at erikcamcho777@gmail.com. cell (323)246-0672. This is my first time with Rock Auto. Thank you.

Erik Camacho says:

Posted on Aug 05, 2016 at 07:10 PM

My name is Erik Camacho. Im having trouble ordering parts for my 2006 Kia Sorrento V6 ignition coils 3 on one side and 3 plug wires on the right. I also need bushings for idler arm. Can you please call or email me at erikcamcho777@gmail.com. cell # (323)246-0672. This is my first time with Rock Auto. Thank you.

Chad Shows says:

Posted on Aug 01, 2016 at 09:25 PM

I just ordered and had the heater core replaced in my 99 f150. I had a mechanic to do this due to the dash having to be removed. Less than 200 miles later the new heater core is pouring fluid. Now I'm without a truck. What can you do to help? My order number is RockAuto Order Confirmation 48133845.

James Keahey says:

Posted on Jul 30, 2016 at 12:03 AM

I am attempting to return a pair of camber shims ordered. The volume of questions being asked for one of the two parts is obscene. I ordered parts you said would fit. They don't. I cannot even speak to a real person regarding the issue. Additionally, I am to pay shipping of an unknown amount on what will probably equal the cost of the parts themselves. At this point, I'm not even concerned about a return and getting reimbursed due to a lack of reasonable support. I do not plan on ordering from rock auto ever again. Also the vowel button you seems to not register with the software here. Please fill in the blanks.

Jose L Gonzalez says:

Posted on Jul 28, 2016 at 11:44 PM

I need help my order says schip but I didn't get it is some where else I need to talk with someone on the phone or please send me my order 49041410..

Van Peterson says:

Posted on Jul 23, 2016 at 05:01 AM

We received a large package at my correct address 9775 Lara Lane Drive, Sandy tah 84092 addressed to Angela Harvey. We did not request an order from you and do not know who Angela Harvey is. contact me at vanpeterson@lgmail.com...

Judy says:

Posted on Jul 22, 2016 at 07:37 PM

I ordered 2 stabilizer bars only received one of them. did not receive the left no. MEV GK90454 for a 2005 Honda CR-V my order no is 49136676. thank you for checking on this.

Ron Hollis says:

Posted on Jul 21, 2016 at 09:27 PM

I have tried many times to contact a real person in reference to an order I received. Invoice 47101883 is not as described or packaged incorrectly. Please have someone contact me for details. 770-318-1332. Thanks

William Farmer says:

Posted on Jul 19, 2016 at 03:28 AM

I bought a Va compressor kit from rock auto the compressor when out in less than a year I was out of town and my wife drives a black mustang she had to have a because the heat index is about 110 so she went to a Va shop to have it checked out and the compressor was bad she had it replaced which cost me 500 dollars because she needed a now rock auto say's that I should have called them to get it replaced with me Bing out of town I have a bad compressor that I can send back and they will send me another one and I should have called them first and I could have them send a new one out not carrying about the temperature and my wife I sent a lot of customers to them now I will tell to stop ordering from y'all and everyone else I know.

sonia lee says:

Posted on Jul 14, 2016 at 12:45 AM

hello
I entered information incorrectly on the exchange part when i was answering questions and made a mistake and it will not allow me to go back, I need to speak or get a hold of the person who will be able to handle my order problem. My order is 44250610. Motor mounts ANCHOR 9024 are incorrect for my specific vehicle. The catalog states that the engine mounts listed are for my vehicle i ordered and now when we tried to installing them in, we saw that or part needs to be the circled mounts not the square ones.The catalog does not show or offer any for my vehicle. I don't want refund back rather a credit or an exchange will be appreciated. Please advise.

Thank You
Sincerely
Sonia Lee

keith l mcgahhey says:

Posted on Jul 13, 2016 at 09:39 PM

I want to order a replacement compressor for my son's 2001 Toyota four runner sr5. The online pics display a serpentine belt pulley, yet those vehicle s have a three separate drive belts system.

joey says:

Posted on Jul 12, 2016 at 10:19 PM

on 11/25/15 i ordered a radiator for a 1980 chevy c 60. the side tank of the radiator blew at the seam where it is mated. i need to know what kind of warranty, if any this radiator has.
order confirmation # 39274099
part # 8010459

ERIC SHEELY says:

Posted on Jul 12, 2016 at 01:59 AM

Purchased a part that has a core charge. Need to know process to send core back .

Juan Martinez says:

Posted on Jul 09, 2016 at 11:49 PM

Hello I purchased ac Delco shocks from you guys this week. I'm not sure if I purchased both front and both rear shocks? Since it does not say quantity. Any who the package arrived and I only got one for the front and one for the rear. I just wanted to make sure If I did or didn't. If not would I need to purchase same part numbers for the front and rear shocks?
Thank you.

Michael Dix says:

Posted on Jul 05, 2016 at 10:07 PM

Here is or order 48410994 and I ordered the parts from you on Wed and did not get the order till the 5th and I paid for 2 day shipping and the amount of 32.00 please refund me some or all of it please and credit my card ASAP??

Thanks
Mike and Deborah
In Sarasota Fl

Pamela Callahan says:

Posted on Jun 27, 2016 at 09:17 PM

I need to return 1 item I ordered on Order #48017775. My email is dalepam@yahoo.com. My printer is not working so I cannot print out the information on the Order status and return page. What can I do to get this part returned.

Tony Ngyen says:

Posted on Jun 25, 2016 at 07:46 PM

My ordered number is 47962448, it should arrive on 6/16/16. But until now i have not received it.

Roberto Carbonell says:

Posted on Jun 24, 2016 at 06:37 AM

Hello,

I just received the ignition distributor assembly that I ordered. I check the website for the specific car and I found the same parts that are also brand new being sold at a much cheaper price. Can I still return my part and get a refund? Please advice. Thank you.

Mary Ann Kinder says:

Posted on Jun 24, 2016 at 02:28 AM

Was wondering if our order has shipped, my husband forgot to add our email address, but his name is
TODD KINDER
P.O.BOX 95
COSTA WV
25051

Rifat Hssain says:

Posted on Jun 21, 2016 at 07:49 PM

I have purchased an axle for my Volvo v-70 2001 trbo(part # Order 47402513).I am not a mechanic and I gave the part to my mechanic and left the car with him yesterday afternoon.I got a call from him that this a wrong part and does not appear to fit.Today I got on you web site for a return/replacement.I was asked the question if it had been installed to which I replied yes as I assumed that is how the mechanic met have discovered that it did not fit.Your web site said the part is not returnable.I called the mechanic and he tells me that the part was not installed.Please Help me. Mechanics name is Dane Christiansen,Phone number 6059298499.Thank you.

Justin schrader says:

Posted on Jun 19, 2016 at 12:15 AM

I was wondering on rotors for a 2011 Chevy traverse are they single or two for the money.

Frank Barton says:

Posted on Jun 17, 2016 at 10:33 PM

I was in need of an ignition brain for a 2000 dodge Dakota. Your employees did nothing to help me. I am a 65 year old man asking for assistance, and they pt me on hold for one half hour. My letter isn't working. I shall let everyone I know how rude this company is. Thanks Frank Barton. 17850 n 17th way. Phoenix AZ. 85022

Gerry Reid says:

Posted on Jun 02, 2016 at 05:34 AM

My order for a fuel neck was received and installed successfully. Order no 46453755. However the fuel cap normally used on my 2006 Montana 3.5 2 wheel drive car doesn't fit and I am getting check gas cap and engine check lights. The cap recommended is very loose. Even when locked. Do you have any idea of how to find the right cap? Are there any other cars that use the same neck?

gabriel qevedo says:

Posted on May 18, 2016 at 04:38 AM

I am talking about this order number 46090523, the shipper mentioned there was a problem of the delivery address. everything is right except the zip code it should read as 08844. The shipper returned the the package to you in May 10, 2016 according to them. Please effect the correction on the zip code and ship it back. Thank yo for kind attention on the matter. Anyway, my deliver address was the default one and I have no idea how and why the zip code number was change.

Kevin Grigsby says:

Posted on May 14, 2016 at 05:22 AM

I am looking for information on a order I placed # 46072330 Tracking# RE51931987SE. the website does did not recognize the tracking no# was it shipped? and what is with the poor access to customer service? I will think twice before ordering from this site again.

Margaret BLACKBURN says:

Posted on May 11, 2016 at 07:38 PM

Placed an order for a bearing and hob, tried to apply 5% off from an internet coupon, it did not work this time nor did it work with the one I tried just 2 weeks ago. Please take off the 5% on my order.

paul says:

Posted on May 06, 2016 at 12:50 AM

hi i am wondering when the rest of my items will be shipped as i ordered them April 30/16 the site said 1 day delay on some of my parts its now been 6 days since i have ordered and it still says at warehouse be my order # is 45734441 thanks...

vernon weisenbrger says:

Posted on May 06, 2016 at 12:02 AM

I need to return a damaged part, have not received an answer back after filling the report with images order #45524896 my cell is 612 661 1376. I'm not happy with the service I received.

James says:

Posted on May 01, 2016 at 09:10 PM

I ordered a fuel pump assembly part # e3586m. order #4362232 I installed it everything's good but the wiring harness want fit I need to order the right one just the pigtail to splice in please contact me soon so I can get up and running I've looked all over can't find one it has to pair with #e3586 thanks 478-357 -6255.

Jordan Geary says:

Posted on Apr 30, 2016 at 08:45 PM

Was charged 2 times for something. I never got a confirmation email. Help I'm a poor college student who needs that money

Leonard C Price says:

Posted on Apr 28, 2016 at 04:48 AM

I recently ordered a head gasket kit order #45432525 was told a few days later it was not in stock all the alternate parts were at least $25 higher sounds like a bait and switch scam to me. They sent the head bolts which are worthless to me now they will be going back!! I fond the gasket set with the bolts at another seller for $40 less. Do not think i will shopping here again!!

Giles Tremblay says:

Posted on Apr 26, 2016 at 11:13 PM

Order #45322457 packed by "checkmark". Well "checkmark" can't count to four. Four items checked, but only tire items in an intact box. I got my 3 Volvo items. How about you guys sending me the Audi TT part that I paid for. Packed by "checkmark" is not a deterrent to shoddy work.

Ron says:

Posted on Apr 19, 2016 at 03:43 AM

I got a discount on my parts and I didn't see it on my order. I put it where you said to and nothing. is it done at the store or what?

dpatel says:

Posted on Apr 19, 2016 at 02:14 AM

This is not a Complaint.
I am new to your site and therefore I need to take your help.
I have Honda Civic 2003 4-door sedan. I am not able to find part number to locate its availability.
I need
Left-side motor mount….1
Radiator side motor mount….1
Right-side motor mount ….1
Please guide me.
Thanks
Dev Patel

luke schremm says:

Posted on Apr 17, 2016 at 07:34 PM

Hello, my name is Luke schremm and I just recently placed an order 45087163 and I set it up for 4 payments of $53 to pay it off but it never told me how exactly it was going to be taken out exactly just trying to get more details on that thank you for your time hope to hear from you soon.

Charles hlawek says:

Posted on Apr 13, 2016 at 06:47 AM

Front brakes squeal and are grabby would like to replace with a better or different brand.

Erik Kvitanes says:

Posted on Apr 11, 2016 at 05:28 PM

Hey, i need to get a power steering pump pulley for my power steering pump: cardone select A1 96-7052 i recently bought from you. Looked in your catalog but did not find any, do you have one? Need one real bad.
Erik

amanda lee says:

Posted on Apr 08, 2016 at 11:15 PM

seems like everyone is having a problem contacting yo all for an answer to a problem or wrong parts for the vehicle. my order numbers are 44203738 & 40899710 which didn't fit anywhere close to my vehicle part ( r & L) window regulators with motor included. yo all need to fix your shipping the wrong parts and customers are having a hard time trying to reach yo by phone and a hard time by email. this is ridiculous!!!! never to order from yo all again. I'd rather pay a little more money and get the RIGHT PART then to by from yo and get the wrong parts I needed.

amanda lee says:

Posted on Apr 08, 2016 at 11:07 PM

you sent me the wrong parts for my vehicle every time I order from you. I want a refund of the total amount I paid for these parts and another thing is that there is never anyone to take a call with a complication with a part that was ordered. customer service rates a flat in my opinion!

joseph christman says:

Posted on Apr 08, 2016 at 10:20 PM

i think the part i received is wrong. i ordered a throttle body gasket for a 2003 linc. navi. 5.4ltr and received a gasket for 97to98 4.6 ltr.
please advise this is the first order from yo i have made.

Bill Oglesby says:

Posted on Apr 06, 2016 at 10:09 PM

Package not received. Order # 43961214 - Dorman PN: 1631367 was shipped via Fed-Ex on 3/24/16 and arrived in Nashville TN, with last activity on 3/25/16. Fed-Ex Tracking # 629299918827413, Case Reference #0401615980. Fed Ex still tracing. Possibly sent back to Vendor. Please help!, waiting on package.

Al says:

Posted on Apr 06, 2016 at 12:04 AM

It was my mistake. I ordered a timing belt for my 2004 Toyota Tundra 4.7L V8 and I need the sypertine belt. I have exceed the 30 day return policy. I am a good customer of Rock A to. I have the original box and everything needed to return for the correct item. Can you please take my return and I will pay the difference for the correct part. I apologize for the hassle. Order #42246893. Thank you so much.

Roy willingham jr says:

Posted on Apr 03, 2016 at 03:19 AM

Receives a distributor for 97 jeep grand Cherokee installed it the next day started the jeep noticed it slightly moving as its running. As it appears the neck or housing has a clean break all the way around it.

Edwin says:

Posted on Mar 25, 2016 at 06:34 AM

Charged my account but didn't accept my transaction? Stole my money!!

Val says:

Posted on Mar 22, 2016 at 03:59 AM

Hello Rockauto, I am very displeased to be writing to you about a package I haven't received in a month the order number 43094033 and tracking number 782532245867. I have already checked with my FedEx and they have said that the package never left. its location in other words it could be lost please, your quickest response would be nice this is the 2nd time I am contacting you guys.

Dan Conley says:

Posted on Mar 11, 2016 at 07:55 AM

I can't cancel my order the change order box won't open. Order no. is 4331 4338

Milton Wright says:

Posted on Mar 04, 2016 at 08:03 AM

Received a bumper cover today that wasn't painted completely. Someone masked over the green and painted the masking tape black.
Needle to install it though because my car was without a bumper.

Leonardo Mangiolino says:

Posted on Mar 03, 2016 at 12:22 AM

I had order a front wheel bearing hub assembly for 2000 dodge stratus, the part came in as expected but in the mean time the owner of the car had an accident with the car a total loss, I returned the item as per instructions for a refund to my account, my question is there a charge for the return part? all together am very pleased with the parts and service I received from Rock-Auto will business again in the future.

Kevin Flick says:

Posted on Mar 02, 2016 at 02:00 AM

Worst customer service ever, they don't care that when I ordered the part I paid $45.00 for next day delivery but when it was missing pieces I have to wait a day for them to email me on how to send it back, then I have to get it to FedEx and it's not going back the same 1 day service I paid for then I have to wait some more for the part to come back to me and when they send it to me it will still be missing the part, how do I know that it will be missing? Because I talked to the distributors of the part and they assured me that this part does not come with the missing part that's why it's missing because Rock Auto makes false claims about the parts they sell.

Nazeer imam says:

Posted on Feb 21, 2016 at 08:54 PM

I need a Carburetor kit and fuel pump for S10 Chevy Blazer 1984 2.8 L, please send me cost and shipping. I will send my payment info. by phone.
Thankyou

Sarah says:

Posted on Feb 14, 2016 at 02:21 AM

Hello, we ordered oil stem seals for a Hyundai Get'z but received stem seals for a daihatsu. We received the part after over a month of waiting, the mechanic came and said they was nothing like what we need. We have taken photos to send to you.
thank you

Jack Mintier says:

Posted on Feb 06, 2016 at 01:04 AM

I am looking for the steel lines that go from the transmission case on the passenger side to the radiator on the Passenger side. I ordered transmission cooler lines and got something completely different and VERY WRONG.. my vehicle is a 1996 chev TAHOE LT 4DR 4WD. 5.7 engine and a 4L60E transmission. These lines feed transmission oil to the radiator and back to the trans for cooling .

TIM GREGG says:

Posted on Jan 17, 2016 at 07:28 AM

I recently order a set of transmission shift solenoids, the parts I received did not fit nor do they even match the photo that was on the order page. I needed a total of 3 solenoids and there were 4 in the box they look nothing like the photo on the page. Why do I need to pay for the shipping? When i clearly was sent the wrong part.

William Rutckyj says:

Posted on Jan 12, 2016 at 01:17 AM

William Rutckyj: Ordered a tail lens for a F150 , shows it was delivered, they cannot find it anywhere, tried to follow it but they seem to have trouble locating shipper. Shipping # as follows 39256681. Any info on this matter would be greatly appriciated

Kimberly Smith says:

Posted on Jan 03, 2016 at 08:50 PM

I have called once to return a part that has a warranty. They were supposed to email me the return information. I have waited 3 days and still nothing in my email account and I have checked repeatedly all folders.

Edwin Maldonado Soto says:

Posted on Dec 23, 2015 at 02:13 AM

I recently bought a Bumper Step Padfor my 1999 Ford E-250 van, and I realized I would also need additional padding for the small step on the bumper, which the product I ordered doesn't include (which is fine, my mistake). I have looked throughout your site but can't find this item. Do you sell it? Thanks

Rose Ann Light says:

Posted on Dec 06, 2015 at 04:02 AM

I am requesting that your company send my part over night to replace the defected one. I need to have my car for my job. I travel and already missed a days work when the strut broke. I am so not satisfied I have to also have the part replaced on my dime after I receive it. If the part was not defextive I wouldn't have lost a days work or another bill to have a shop replace the part. Not sure if I'm going to order from your company again.

fred ildefonso says:

Posted on Sep 15, 2015 at 05:12 PM

I am not a mechanic but i just to check this item fits on my 89 honda civic 3 doors model #f1300 Reman standard transmission throttle body before. I will buy this items. I used to buy some parts in the past.

 
 

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