Ptptn Customer Service Number

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Ptptn is a government authority in Malaysia which is responsible for providing loan to students for studies at higher level. Its full form is Perbadanan Tabung Pendidikan Tinggi Nasional (Ptptn).

Its past 20 years since the formation of the authority was laid on 1st November 1997. The authority works under the Ministry of Education with its chairman Shamsul Anuar Nasarah from Malaysian Parliament.
The authority is being headquartered in Wisma Chase Perdana, Damansara Heights and Kuala Lumpur in Malaysia. Agos Cholan is working as CEO of the company since 2011.

The main aim behind its establishment was to provide education loan which was granted fully or partially so that students can pay the fees and their subsistence for the duration of their study.

If we look upon the grants then since 1997, they have worked for 1.95 million students with totaling more than RM43.60 billion.

Who are eligible for this loan in-country?

The criteria were laid out for this service as follows;

• One should be a citizen of Malaysia.

• One
should be of age 45 and below.

• One should have the approval from the Higher Education Department or the Department of Polytechnic in case of going for courses in HEI or polytechnic.

• One should have passed out Sijil Pelajaran Malaysia (SPM) with credits in 3 subjects.

• One should have passed out SPM with CGPA of 3.0 and above for polytechnic diploma and further offer to pursue first-degree studies at public or private HEIs.

• One should opt for certain courses that have obtained an Accreditation Certificate from the Malaysian Qualifications Agency.

• One should follow the entry requirements determined by the Ministry of Higher Education (MOHE) to pursue the course.
It must be obtained from the department or agencies specified by the government.

• One should have two guarantors that can be parents also.

• One should have an SSPN saving account before filling out the application.

• One should not have any other sponsor.

• One should go for one year exceed in the remaining period of study.

Is that all courses are under the Ptptn loan?

The loan doesn’t go the same for all the courses. It is available according to the level of studies and type of institution. The loan is not given for pre-university courses like A-levels or IB.

What is the amount that is offered as a loan?

The course and institution are the factors that influence the sum of the loan. It may vary from a maximum of RM 26,000 to a minimum of RM 1,000. Other factors that contribute are the amount of tuition fees, cost of living based on the income of applicant’s father/mother/guardian.

Does it get affected with interest on amount given for loan?

The interest is charged on loan borrowed to a flat rate of Upah of 1% per annum. As students have to obtain insurance on the amount with all premium deduction made on behalf of Ptptn.

The insurance deduction is made in every semester. Also, the period is set up for repayment of a loan that may vary from 5 years to 20 years.

It is thus the topmost choice of Malaysian students to go for higher studies at a very low-interest rate. Even scholarships can work as a help to exempt from paying back the loan.


Conatct detail of Ptptn

  • Address

    Lot G2, Ground Floor, Wisma Chase Perdana, off Jalan Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia

  • Contact Number

    +60-3-2080 4455

  • Website

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comments (39) on Ptptn Customer Service Contact Number

Inquiring about result

Posted on Nov 27, 2016 at 08:50 PM

AVARANUSHA says: Hello,
I have applied for the conversion of Ptptn loan to scholarship and it's been 3 months. May I know what is the result for the application? Thanks.

Complaint about careline service

Posted on Nov 24, 2016 at 07:35 AM

Veena says: Hello good morning,
I am calling Ptptn careline and other branches number for past 2 weeks regarding my Ptptn loan. But what happened was that nobody is answering the calls and whenever I called to careline its not reachable. Is that I am calling wrong number or nobody is incharge for it? We as customers need a clarification before come to the office for further information but when nodoby is responsible for the calls then what is the point the careline number is? Please consider and respect the customers. I feel so dissapointed with the service provided by Ptptn department. I am sorry for what I am saying but this is what happened to the many students. Please try to improve. Thanks.

Seeking for customer service

Posted on Nov 23, 2016 at 10:22 AM

Kummarry says: Hello,
I was trying to call customer hotline number as mentioned above but replied as this number is no more in service. May I know what is the active Ptptn hotline number?

Need to apply for loan

Posted on Nov 11, 2016 at 02:33 PM

Kuah Seng Aun says: I wish to apply for direct debit for my Ptptn loan, however, I am currently working overseas now. Is there any way I can apply for that?

Asking for loan

Posted on Nov 07, 2016 at 02:54 PM

hakim says: I want to know whether I still get the remainder of Ptptn loan if I am finished or grade by 5 semester only. Since the agreement is for 6 semester so did I still get or can I ask for it? I mean for the remainder loan.

Looking for contact number

Posted on Nov 02, 2016 at 11:09 AM

Malini says: I have already 5 times tried to call Ptptn customer service but the telephone operater says the number is not in service. Why what happened to that number?

Asking for a loan

Posted on Nov 02, 2016 at 09:16 AM

Ijajul Islam khan says: Hello,
This is Ijajul Islam Khan. I am an international student in Malaysia. Do you have any process for student loan?

Looking for assistance

Posted on Oct 29, 2016 at 07:57 PM

Rathiy says: Hello, I want to know the details of my Ptptn loan. I recently graduated. On October 23, I had already have tunggakan of rm100 plus. Besides this, I only got Ptptn for one semester whereas my course is of 5 and 1/2 year since I am an ex-asasi of UPM (batch2010). How can I solve the problem? Whom I can contact please reply.

Want the email to be activated

Posted on Oct 24, 2016 at 06:57 PM

yeh er says: Hello, my email address is deactivated from a long time ago and I am not able to get it back. Now I am not able to log in the portal to check statement and balance. Please help. Thanks.

Wants to get information

Posted on Oct 17, 2016 at 09:50 AM

sagunthala says: I tried to contact Ptptn so many times. No one pick up my call. I want to ask for the balance payment. This is my number 0149656***. Please call me back.

Complaining for poor service.

Posted on Oct 13, 2016 at 08:49 AM

AAA says: I would like to complain Ptptn. I pay back all the loans and they promised that they will send e-mail to me, however, I didn't received. I tried to call and they still didn't do what they promised to me. Not efficient at all. Very disappointed for this poor services.

Low Ling Ying says:

Posted on Oct 10, 2016 at 11:33 AM


I forgot my pin number. Someone from Ptptn can send the pin number to my email. My IC number is 920215016520.

Yen says:

Posted on Oct 06, 2016 at 12:50 PM

Dear Sir/Madam,

I have problem when I try to login to reset my Ptptn password where the option is not shown. Can you help me to reset it and send it to my personal email?
Secondly, I would like to pay off my Ptptn loan by epf. May I know what is the procedure? Thank you.

Sie Shwu Yuen says:

Posted on Sep 24, 2016 at 07:22 AM

Dear sir/madam,
I would like to know the reason why my account wasn't deducted for the payment of Ptptn loan. It was deducted only twice (two months) since the day I requested for the payment to be deducted automatically. But it wasn't deducted since then. Please advise. Thank you.

soysuwan says:

Posted on Sep 22, 2016 at 08:02 PM

Hello, I have paid all the amount to Ptptn using my Kwsp account. My question is that it is almost three weeks but why my name is still in the blacklist, when I checked in website ptptn checklist? Please clear my name as soon as possible.

Lim Yong Sin says:

Posted on Sep 20, 2016 at 04:18 PM

Hello Sir/Madam,
I have called ptptn two weeks before asking about the money that I should get. My friends have already got their money but I still didn't got it as was supposed to get it by 28th. I want my ptptn money for the 4th semester but today is 20th of September and it is still pending. I tried to call ptptn but the line kept busy. I hope a fast response from you.


Hasinah says:

Posted on Sep 19, 2016 at 07:36 AM

I never get to reach your careline. Your line is always busy when I try to call. Please upgrade your service.

TCM says:

Posted on Sep 10, 2016 at 07:33 AM

Hi, i cannot login to check whether i got the PTPTN loan. It stated that the password is wrong. I have the clicked the forgot password but it does not show any abjad for me to change or check my password. Please send my password to my email. Thanks.

Shao Yuen says:

Posted on Aug 23, 2016 at 04:24 PM


I would like to thanks and compliment Ms Nooraini Binti. Khasni for providing a very good customer service for the steps and guide to settle my diploma ptptn loan.


Yang Boon Hui says:

Posted on Aug 15, 2016 at 11:46 AM


my name is boon Hui. I have total 2 ptptn loan during my diploma and advance diploma. May 1 ask. how can I make payment the second loan payment while the 1st loan balance hasn't been clear. the reason I ask for this is recently I applying for the housing loan. they need me to clear all the outstanding balance of my ptptn loan. from my past experience, there is no place for me to choose the 1st loan or second loan I want to repay. it will automatically deduct from the first loan.
kindly advice how can I pay my second loan while the first loan still has balance. Please reply me at

shauqqi says:

Posted on Jul 29, 2016 at 10:31 PM

Hi, PTPTN i had forgot my password. But the email i had registered was terminated/deactivated, can please send me new password at my new email help please. thank you..

Sfw says:

Posted on Jul 25, 2016 at 08:32 AM

I have called so many times the hotline no but no one pick up!
Can anyone of the ptptn officer be alert on the incoming calls?

ong shi yun says:

Posted on Jul 19, 2016 at 09:11 PM

i had a hard time locating ptptn email address as i currently not able to call to their hotline. i need to check my password which i never receive their letter. please let me have their email address so that i could check my account.

Ho Sui Fun says:

Posted on Jul 15, 2016 at 11:16 AM

Hi, i have owe standard chartered bank a credit amount, and i wanna return d money, how can i paid on it?
And i am in oversea, please contact me.

vivian says:

Posted on Jul 03, 2016 at 10:39 AM

hi, i have reset my password for many times, however i still cant log in to the portal in order to check my loan repayment. can you assist me to solve this problem as soon as possible. hope to hear from you asap. thank you.

kalaimagal says:

Posted on Jun 28, 2016 at 01:04 PM

Hi, I try to open my ptptn application but unfortunately can't open. they said want to send my password to my yahoo profile. Already 2 months but still I didn't find any password in my mail.

Lim Teck Wang says:

Posted on Jun 24, 2016 at 08:25 PM

I from Tar university college
Year 1
Sem 1 my gpa is more than 2.0
Sem 2 my gpa is less than 2.0
Sem 3 my gpa is more than 2.0

Then year 2
Sem 1 will I get the money of ptptn?
Sem 2 will I get the money of ptptn?

Tshanty palanisamy says:

Posted on Jun 04, 2016 at 02:24 PM

I changed my diploma...and i have to pay back my entitled balance to apply again but as a single woman my mom cannot afford to pay it first. can i do any application letter to concern regarding my matter thanking in advance.

Alice Ponthip Theseira says:

Posted on May 18, 2016 at 09:18 AM

Good morning,
My name is Alice I would like to know when was my name been ccris.

I know I did not pay for sometimes, this is due to I haven't got a job yet. But last year March 2015 I had my official full time job and I went to Upton office in Mrcb Shah Alam.

I met one of the personnel there if i'm not mistaken Mr Adib where I ask all the questions I need. I even ask for statement and found there's an outstanding of Rm2400++.

When I check I was not on the ccris list yet and I told him I will start paying next month on May 2015. So just to confirm was my name been ccris when I start paying.

This is because after more than 5 months I started paying monthly I tried to purchase a carso that my life will be easier for me to travel to work everyday but all was rejected due to ccris.

So I need to know when did ptptn ccris me. Thank you.

Alice Ponthip Theseira.

Farnolf zeck swanson moinis says:

Posted on Apr 28, 2016 at 09:05 AM

I've called ptptn 2 weeks before asking about the money that i should get because my friends already got their money but i still didn't get, it supposed to be 27th of April i will get my ptptn money for the 1st semester and the sister said so...but today is 28th of April...but i still didn't get the money...i try to call ptptn but the line kept busy...i hope a fast response from you...

Andrew Leong Zhao Foong says:

Posted on Mar 24, 2016 at 07:27 AM

Hi, I forget my No Pinjaman when I want to pay my PTPTN. Can I retrieve back my No Pinjaman and send it to my personal email? Thank you.

Hwang Hooi Lin says:

Posted on Mar 23, 2016 at 09:09 AM

I would like to pay off ( the full amount) of my PTPTN loan.

Just would like to ask if there is any rebate?

Hwang Hooi Lin
012-398 2277

tan hooi sieng says:

Posted on Mar 08, 2016 at 06:49 PM

Dear Sir/ Madam,
Good evening Sir/ Madam, my name is Tan Hooi Sieng with NRIC (900910086522). I faced a problem when login to PTPTN portal for checking the balance. The email address i provided for PTPTN loan was inactivated/blocked. So that i cannot login to PTPTN portal to check my balance. I wish to change my email in order to login PTPTN login. May i know the solution for this problem or how to change the email. Thanks. Best regards..

Ooi Zi Ning says:

Posted on Mar 05, 2016 at 11:14 AM

Hi Mr/Mrs, I ald end my study long times ago but still not yet receive the letter pay back, n I don't know to my phone no. ald change but I can't make change at the Upton personal info...

Liew Xiao HUi says:

Posted on Jan 26, 2016 at 10:16 AM

I would like to check for my PTPTN details , I haven't received any letter to do the repayment of my education loan , what I should do?

Liew Von Yee says:

Posted on Dec 29, 2015 at 09:41 AM

Monthly proceed for payback, but been informed never payback.
Failed to talk to related department. Contact number given 03-2080 44 55 not in service
Payback by monthly deduction from my salary, but still received a letter from PTPTN saying i did not payback and inccured of interest total amount RM6k+.
Doubts for PTPTN operation.
Kindly check and feedback.

nelson choo jian yi says:

Posted on Dec 29, 2015 at 08:45 AM

Hi Mr/Mrs,my ptptn still havent come yet!!! From 2nd Dec i had call for the complain but ask me to wait n then i keep calling but you say end of this month i will get it but now already 29 Dec i still get nothing!! Can update to me please!

Yap Moon Zhing says:

Posted on Nov 09, 2015 at 01:33 PM

Hi. This is Yap Moon Zhing, currently studying in INTI Subang. I started my long semester end of August and i should have receive my student loan by early October. But i have not receive any loans yet and it is already the second week of November. My semester is about to end soon. Please reply me as soon as possible as i urgently need the finance to pay off my school fees. Thank you.

Lai Sook Yin says:

Posted on Sep 07, 2015 at 06:10 AM

Hi Mr/Ms,

This morning I repay my ptptn loan via FPX service, however, the transaction didn't show in the website after the payment made.
Kindly please help me to check whether is there any techical problem, and is the transaction made?
Below some info for your reference.

Name: Lai Sook Yin
FPX Transaction ID :1509071121480339
Date & Time: 07-Sep-2015 11:25:55 AM
Bank: Public Bank


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