Movie Star Planet Customer Service Number

Average: 2 (7 votes)
332 Reviews
Movie Star Planet

Movie Star Planet

It is a fantasy website specially created for children aged between 8 and 15 which connects them with social networking sites to play in interactive way with movie star characters, dress them up, make movies, play games, choose out their hairstyles and chat with friends.

It is a platform to build in imaginative world by social interaction and earn out fame and fortune.

Players earn fame points and star coins with this site further using them to buy out more animations, home decor, backdrops and costumes for characters.

One can fully enjoy the site by collecting gifts, autographs and trade in items between friends. With tough competition among friends it brings in more interest to play out further earning more points and rewards leaving out for next high level in gaming with other additions.

What it costs for membership?

The site has provided with additional offer of VIP membership that costs around £49.99 for one year. Under this membership one earns out 350 diamonds with 50,000 star coins.

It also allows one to use some additional games that add on movie, animations with access to private chats.

The payment can be made with the help of credit card or phone. It is thus an easy way to join the site.

Why to go for this site and is it safe?

Movie Star Planet offers its best service for children keeping in view the privacy and information to be secure. They specifically form the parent page for safety and make out their rules which if broken then one has to leave the account locked out temporarily or permanently.

Sometimes the issue rise up to such level that it leads to IP addresses blocked and profile deleted.

The information is shared with the parents to encourage them to talk to their children about internet safety and alongside some words is even blacklisted by automated systems for proper site monitoring.

They usually make post on Netmums and Mumsnet, popular parenting sites about children’s concern.

Is hacking a bigger concern on the site these days?

Movie Star Planet customer care number 7763
Yes, hacking has created a real concern these days about the site use. We are aware that there are various methods to hack an account simply by watching out videos on You Tube that grant the knowledge to do so. Even many cases are being reported by parents on this matter about VIP membership and star coins which are being hacked by professionals.

Beside many security measures, it is difficult to monitor any site created for children as many adults are attracted towards such site harming out and bringing down the reputation.

In the end, life is never boring on Movie Star Planet as it is all about playing being social and developing and showing your skills of creativity.

Conatct detail of Movie Star Planet

  • Address

    Amagerfalledvej 56, 2nd Floor, Copenhagen S, 2300, Denmark

  • Contact Number


  • Email Address,

  • Website

Identify this call type

Click on the type of call you are receiving to help identify the caller.

3% Automated

1 reported this number as automated

6% Collection

2 reported this number as collection

0% Legitimate

0 reported this number as legitimate


0% Marketing

0 reported this number as marketing

86% Scam

30 reported this number as scam

6% Other

2 reported this number as other

  • You can add your reviews or experience with the listed company and its customer care support service.
  • Website support english language, So please write in english only.
  • Please do not post any financial private data publically like your bank account details, credit card numbers or mobile numbers here.
  • Please do not use or post any abusive/porn language in the website.
  • This website is moderated, inappropriate and off topic comments are removed.

comments (332) on Movie Star Planet Customer Service Contact Number


Posted on May 19, 2018 at 01:28 PM

Cameron says: Hello, So i was trying to send a photo on msp but it was BLOCKED so can yo please explain why this error happened.

Issue of account login

Posted on Dec 05, 2016 at 05:36 AM

tiana says: I have no idea why I can't get in to my account. I have not been reported what so ever and I have not been on for 3 months. So when I did it said I have been log on of forever with name milz$$.

Issue of threatening

Posted on Dec 04, 2016 at 04:21 AM

Brooke Moore says: A person was annoying me so I blocked her. Now she made a new account and is threatening me saying I am going to die. Pleasehelp as I am scared.

Issue of hacking

Posted on Dec 03, 2016 at 04:59 AM

nick staley says: I was hacked by CNSHunterGirl10. She took someone of my good animations. Please look into the matter as soon as possible.

Issue of hacking

Posted on Dec 02, 2016 at 07:20 AM

Ashley says: Hello Movie Star Planet,
This is Ashley. I have a complaint that xxkikibackupxx has been on my daughter's account and figured out her password and stole some of my Movie Star Planet clothes. I reported her two times and nothing has ever happened. She has also been saying rude things like whatever little girl and kept calling me a crybaby.
Most of the things she is wearing is mine sutch as the clown nose, a skirt, and hair out of my inventory so this is why today I and to tell you about this sorry for interruption please help me solve this problem. Thank you.

Issue regarding VIP service payment

Posted on Dec 01, 2016 at 09:34 AM

Star says: I am trying to purchase 3 month Star VIP but it is not working. I thought it was my bank declining the payment but it is you guys. Can you please remove it? I don't understand why it won't let me do so?

Hacking issue

Posted on Nov 29, 2016 at 10:40 PM

Enajo Best says: I bought a 3 month subscription to Movie Star Planet and on Saturday her account got hacked and my email changed. Her user name is miapie8.

Issue of being hacked

Posted on Nov 29, 2016 at 01:02 AM

Candy girl hyper says: Dear Movie Star Planet,
I have been hacked. It has happened before and I need help. Don't send back an email saying it is not possible because it is and it is not funny so please help. My username is candy file hyper and my real name is grace. Help me I am crying.

Issue of account locking

Posted on Nov 27, 2016 at 03:17 AM

Shelle Arthur says: My account got locked out forever even though I abided by the rules of the game. I find this unjust because it was due to your game not accepting my pictures. Let me remind you that I would never post anything inappropriate and I hope that you can fix this issue.

Issue about the account

Posted on Nov 27, 2016 at 02:51 AM

Ta'Myra Artis says: I have been locked out of my Movie Star Planet account for almost I think 2 years now. My username was terrahotty and my password was terra7 but it have been changed and I sent you one email trying to contact Movie Star Planer or somebody.
But I haven't got a response. If you look through the messages on terrahotty account you can see my friends texting her.
And when I texted her she said do I have a level 10 account if you look through the account you will see everything and would know why she haven't gave it back yet. The last time she was up there was June 11, 2014 and it's 2016 and I need my account back if you have any information then text my email or text me on Movie Star Planet. I have multiple users.


Query about adding friends

Posted on Nov 25, 2016 at 11:28 PM

Sondra Jones says: Why can't I have anymore friends when I try to send or accept a request? The app says you can't have anymore friends because you are level 13 and that I can only have 200 but I have less then 200 as I have 184. The username: Brooklynn164

Issue regarding VIP membership

Posted on Nov 25, 2016 at 10:55 PM

michaela says: I paid for VIP and I did not get it. Please give me my VIP. My email is My name for Movie Star Planet is moneychole. Please contact me on my email and I will prove I got the VIP order code.

Hacking issue

Posted on Nov 25, 2016 at 10:50 PM

Donna says: Hello,
I own an account with Movie Star Planet and it has been hacked. My password is stable. I have paid over £100 on this account so that has a lot of money wasted. I still have VIP now so they are wasting it. The name of the account is angleofsweetness360 and the email I have always had for the account is When I clicked 'forgot my password' it isn't sending it and when I type a different email it says incorrect and not for the original one. All I ask for is help.

Credit card issue

Posted on Nov 25, 2016 at 01:51 AM

frank anderson says: When I use my certain credit card it won't accept then I have to use others, but real question is why was member Softballiswhatidobet9 locked out and what do I do? I need to speak to person to solve this. Please send number for me to call.
Frank Anderson

God hacked and locked

Posted on Nov 22, 2016 at 04:25 AM

Abigail says: Hello,
I am who0pypanda. I need to know right now why I was locked off. I was hacked by a hacker named dolly. All the things that were recycled were not on accident. Dolly recycled them and I really want them back. Thanks so much if you do.

Need to unlock account

Posted on Nov 21, 2016 at 01:21 AM

Rayonna says: Please unlock me from my account heavens beautiful angel. I want to enjoy my VIP and I only got to thanks giving for my VIP to end. Please I will stop telling people to give me their password. Please give me chances. Please I beg you. I really want to get on please. Thank you. Please do it for me.

Hacking issue

Posted on Nov 19, 2016 at 07:31 PM

Jennna says: Hello,
I have an account on Movie Star Planet called as cherry blue kiss but XxGracieStrawberryXx hacked me. Please can you get my account back? She gave me the password but it didn't worked and she said it was locked out for ever. Please unlock it and have XxGracieStrawberryxx removed. She has another account called Kerry walke 12 (backup). She made this account for Kerry Walker 12 which is my account that she also hacked. So can you please get my accounts back and give them both VIP forever? I hope you are aware that what this user has done is illegal and my father said the police will be involved if I don't get my accounts back as soon as possible. Thanks for your time and I hope you read this.

Your Sincerely,
Jenna Wain

A request to unlock

Posted on Nov 19, 2016 at 04:09 AM

Karl says: Hello,
My account was locked out for 7 days. I don't know why because I did nothing wrong. People reported me because they didn't like me being gay. And for that I get kicked. It is really unfair and I would like you to reverse that lock out. My username is GayFeminist1.

Got extra charged

Posted on Nov 15, 2016 at 08:16 PM

slayman says: I want to know how my 74 years old mother was charged more then one time a day on her credit card for this Movie Star Planet from 8/1/2016 to 10/28/2016 over $500.00 with charges and fees from her fixed income? This needs addressed as soon as possible. I have her bank statements in front of me.

Issue of hacking

Posted on Nov 15, 2016 at 02:20 AM

Hailie Walcott says: Dear Movie Star Planet,
My account got hacked and I need it back. Please find out who took it? Please help me out.

Hacking matter

Posted on Nov 14, 2016 at 01:47 AM

Robin Horton says: How do I change my daughter's password and username without losing her VIP status? Her account keeps getting hacked. Please urgently fix it.

Need a reason for account lock

Posted on Nov 12, 2016 at 07:52 AM

LW says: Just purchased VIP this morning. Seven hours later, it locked me out and says I can't play again until 21 hours and 2 days. Can someone tell me why this happened especially when I purchased the VIP? I got this noticed on both the app and online version. Thanks.

Hacking issue

Posted on Nov 10, 2016 at 02:09 PM

Jonathan says: Someone has hacked my account and changed my password. Please help me. I had VIP on that account so please consider this matter as soon as possible. Thank you.

Got unauthorized charged

Posted on Nov 09, 2016 at 10:50 PM

sherry decker says: I authorized 10.00 to come out of my account one time for this and so far 27.00 has been taken out. I need it stopped now.

Looking or my VIP

Posted on Nov 09, 2016 at 11:27 AM

Sky says: Hello,
I play Movie Star Planet and it is on of my favorite games but my mother bought me VIP and Movie Star Planet is saying to try again that it didn't go through and I payed for that so I just wanted to see if I am ever going to be ever have my VIP. My username is 1[]Rosie[]1. Thank you for reading.

Require help to get password

Posted on Nov 09, 2016 at 07:06 AM

Gabbie says: Hello,
I have an account on Movie Star Planet and its called @LitteGabbie@. I can't get into my account. I did forgot my password, then I forgot my Email password so can you give me my password so I can login?

Issue regarding membership

Posted on Nov 07, 2016 at 05:59 AM

Dominiece Ayotte says: My daughter has had her account taken before, yesterday. I bought her a $70 membership and once again it happened. And now she can't get into her account. This is ridiculous. I have spent tons of money for this. Is there anyway that you can find out who has hacked her account? That is her email. Her username is kisses $. Please contact me at 810-488-0***. This is absolutely ridiculous.

Need to change the account name

Posted on Nov 06, 2016 at 10:03 PM

zria giles says: Dear Movie Star Planet,
I am not happy with my account name on Movie Star Planet and I wanted to ask if it can be changed to ItzAngel. Please write me back because I don't like my name and I want it changed. Please change it and write me back when it is changed. Thanks.

Got scammed

Posted on Nov 06, 2016 at 01:21 AM

Jason says: My youngest daughter was playing Movie Star Planet and a girl promised to give her greets if she bought her wish list. The girl didn't give her anything and blocked her. Her older sister also plays and stepped it to tell her friends about it. Her friends reported the girl that scammed her and all of a sudden it logged my oldest daughter off and said "locked out, play again in 3 days" this is wrong. My daughter did nothing to upset anyone. All she said was that the girl was a scammer and her friends reported her. She can't play for 3 days and it is not right. It is her favorite game and we spend money 3 times for VIP for her. Please email me back so we can resolve this problem. This was not called for she did nothing wrong.

Need help regarding account hacking

Posted on Nov 05, 2016 at 12:16 AM

John says: Hello,

Please help. Someone had login into my kid's account and locked her out. I have tried to reset the password, but it won't let me. The person must got in and changed the account information etc.

Need back the account

Posted on Nov 03, 2016 at 01:00 PM

Alara says: Well, I got packed and deleted. I don't know how to get my account back if you can get it back I will be super happy. The username is: XxlolxX67800. Please get it back for me and can I please keep my starcions and diamonds?

Got extra charged

Posted on Nov 03, 2016 at 04:47 AM

maribel says: I have paid more for VIP membership and it keeps charging my credit card. Please stop charging me. I want the money back in account.

Talking about charges made

Posted on Nov 02, 2016 at 02:10 AM

J. SACHS says: Hello,
My name is J. Sachs from Plainfield, Illinois. You have charged my credit card for 110 on the date 10-13-2016.

These charges are not mine. American express is putting in a dispute. My card number was taken from my mail box. I have no idea who or what you did?

Account got hacked

Posted on Nov 01, 2016 at 11:59 PM

Kayla says: Hello Movie Star Planet,

I got hacked on Movie Star Planet (USA Msp). Please help me out with this. The username is KaylaBenjamin.

Disappointed as got hacked

Posted on Oct 31, 2016 at 05:21 AM

Lisa lopez says: I am very disappointed with Movie Star Planet and your memberships. My daughter is a big fan of Movie Star Planet. I have purchased her more than 5 VIP memberships. Recentlly I punched and additional membership and two days later she was hacked and her account was completely deleted by the hacker. She was devastated after she found out she was hacked and deleted. Please renew her membership or else I will not be purchasing anymore of your memberships. Movie Star Planet I am very disappointed.

Query regarding hacking

Posted on Oct 31, 2016 at 12:02 AM

Justinia altizer says: My daughter received a message from her step-sister on Movie Star Planet that called her with an inappropriate name. When I questioned the step-sister, she says her phone or Movie Star Planet character was hacked and someone else sent the message. I want to know is it possible for someone's personal character to be hacked?

Regarding hacking of account

Posted on Oct 27, 2016 at 11:43 PM

Darwin meijer says: It seems I keep getting charged by Movie Star Planet hacking my bank card. Please put a stop to this. I have never purchased your product ever.

Darwin meijer

Want the refund on money charged

Posted on Oct 25, 2016 at 07:48 PM

Doris Harrison says: I have a charge on my credit card that should not be there. About a year ago, I got a membership for my grand daughter. I didn't renew this or asked to continue this.

Issue of account blocked

Posted on Oct 25, 2016 at 06:47 AM

Ryan Ford says: I am apparently blocked out of my account forever, at least that is what it is telling me when I try to log on. I don't remember me doing anything wrong because I haven't been on it that much for the last couple of weeks. My in-game name is "Big Peepee Boi (weird name I know) and I have spent money on the game for 2 weeks worth of VIP. I would love it if you could explain to me what I did wrong in the last few days, even though I have been only on it for about a hour over that course of time and didn't join any chat rooms or bad messages or unblock my account. Thanks you. I would really appreciate it.

Issue regarding working of VIP

Posted on Oct 25, 2016 at 03:26 AM

Jessie says: Hello Movie Star Planet,
My mother and I were trying to buy VIP for one week with birthday sale. For some random reason it is not working. We selected our payment choice the Visa card and read all the terms and it isn't working. Please help as we are very confused. We also checked the box saying, we read all the terms, yet it is still not cooperating.

Issue of hacking

Posted on Oct 24, 2016 at 10:02 PM

Sherrybegay says: Hello Movie Star Planet,

I have been hacked. Is there a way you can get my email account off of your website? The user name is Princess Harley Quinn 2. I don't know this person and their using my account.

Matter of unlocking the account

Posted on Oct 24, 2016 at 06:51 AM

KiKi says: Movie Star Planet has locked me out forever and that is totally not fair at all. Is there anything to help me out or get unlocked as soon as possible? Please consider.

Account locking problem

Posted on Oct 24, 2016 at 03:55 AM

Kim morales says: I am trying to figure out, why my daughter's account is locked out forever? Account name is fightingbubblesXD, on US server.

Facing problem being locked out

Posted on Oct 23, 2016 at 11:54 PM

Shelle Arthur says: Please hear me out, you guys should really fix your safe chat. Its sad that you can not type the word "cuddle" without getting locked out. I currently got locked out for 3 days for miss use of words with my user //insert edgy name//. I don't swear on Movie Star Planet because its for children, but I use it for my Youtube channel. I think that is unfair, because I have been locked out before as well with my user Coodle. I had a lot of friends and fans on that user. Sadly, it got taken down for no good reason. I had a lot on that account and it took me forever to level it up because I can not get VIP. I hope you are able to fix this issue, because I know I am not the only one.

Concerned user,
Shelle Arthur

Need refund

Posted on Oct 23, 2016 at 09:22 PM

Jennie will says: I bought my daughter the $25 VIP for the month in October. My credit card was charged twice. Now in November 20th, I was charged with $55 and I have no idea why? I want to remove my credit card and be refunded for the $80 that I was charged over the $25 purchase. That is the only one I authorized. Please get back to me as soon as possible. Thank you.

Forgot password

Posted on Oct 23, 2016 at 04:54 AM

Aiden says: Dear Movie Star Planet,
I have an account called slyfifer and forgot the password for it. I didn't have an email and I haven't been on it for like 17 months or something. Please send me a reset password option through email.

Need help regarding account access

Posted on Oct 22, 2016 at 02:37 AM

Lori Merrifield says: My daughter has an account with you. girl masky1 got her account stolen and she doesn't know how? She wanted to ask you if you can help her get her account back? They changed her password but you can help.

Refund money for VIP service

Posted on Oct 19, 2016 at 07:24 PM

Leanne Ash says: I paid for my daughter to have a years VIP membership for £29.99, on the 20th of September. You seem to have taken off her VIP. Can you sort the problem or refund me my money? Please, her Movie Star Planet name is Little lady111.

Got charged extra twice

Posted on Oct 19, 2016 at 04:22 PM

samantha miller says: You guys keep charging me every month for a game that I have cancelled. You guys charged me twice and over drafted my bank account.

Need money back

Posted on Oct 17, 2016 at 08:42 PM

philpott says: Customer service with no service. I called over a year ago to stop credit card payments. My grandson has moved and lost his details so cannot cancel online. I was told that there was no payment with every month registered. I have been paying every month since January. How can I get my money back from a game no longer being played. I have complained to my credit card company.

Got locked

Posted on Oct 16, 2016 at 10:49 PM

Esther H says: Hello,

My name in Movie Star Planet is Princess Esther Hadasa Seroya and password is esther25. I was wondering something. I log in very happy, only it says you are locked out forever. I don't know if I got hacked, because I thought only Samantha got hacked and so, I don't even beleive in Pixi Star. Help.

Unauthorized deduction of money

Posted on Oct 15, 2016 at 07:41 PM

Shannon LaPorte says: You guys charged my credit card for $32 without authorization from me. The account is underCupquake and her name is Makayla Vernor. Please fix this as soon as you get this email. There is no customer number for me to call if you have any questions then my home phone number is in the United States area code 208 703 0***.

Fake reported and got locked

Posted on Oct 15, 2016 at 03:28 AM

Stephen McNicholas says: My daughter came to me in tears today and she said that someone fake reported her and now she is getting a message on her login that she is locked out forever. She has denied that she broke any rules. Could you please look into this for me? Her user id is clumsyclaudia.

Thanking you in advance.

Need an account access

Posted on Oct 14, 2016 at 09:42 AM

Aliyah says: I have been locked from my main account. Mr. Manson for 4 years forever I had done nothing. I had also recently bought VIP. I would love and appreciate for Movie Star Planet to make it so I can access it again please.

Issue of hacking

Posted on Oct 14, 2016 at 02:17 AM

Shalani Rose says: Someone changed my account email and password so now I can't access my account. The account name is shayshayrose890 and the password was shalani890. Please help me out.

Need to unlock my account

Posted on Oct 14, 2016 at 01:24 AM

mariah says: Will you please unlock my user. Its locked out for 20 hours and I don't even know what I did wrong? If you unlock my user then I will buy VIP. Please help. My user is mariah!4!.

Issue regarding locking the game

Posted on Oct 13, 2016 at 04:56 PM

Cole says: Why was I locked from the game forever? I did not do anything wrong. You can check all the things I talked on. I didn't do anything. Please disable your lock from my sons Vari2.

Hacking problem

Posted on Oct 12, 2016 at 11:38 PM

octavia says: My account was hacked and they said that you have to have a receipt from the account. Please help me out.

Problem regarding hacking of account

Posted on Oct 11, 2016 at 07:04 PM

Stephanie says: I just purchased the $70 VIP package for my daughter and her account was hacked. Her username is WillowTree6906. She can't remember the email address which she send to set up the account. So we can't do "forgot password" option. Contact me immediately regarding this issue.

Regarding unlocking of my account

Posted on Oct 11, 2016 at 02:27 PM

Lilian Yang says: My account, PrettyRedGirl1235, got locked. I don't recall of doing anything against the rules. Can you please clarify with me what I have done wrong?

Abigale says:

Posted on Oct 10, 2016 at 12:32 AM

I have lost my account. It won't let me log on it and says that your id is blocked. Please get my account back.

Sam says:

Posted on Oct 09, 2016 at 04:21 AM

Hello, I logged on to Movie Star Planet and it said my account was locked for 2 Days and 23 hours. I am very confused and sad. Can you please tell me what I did wrong and I am losing my VIP time? My account name is fancygirl241 on Canada Movie Star Planet. Thank you.

Mrs Kate Breakey says:

Posted on Oct 07, 2016 at 03:57 PM

Daughter's account was hacked after having year VIP for less than a week. We have emailed customer support, sent messages on twitter and post on a couple of these forums now. I have sent all relevant information to support but have not heard back. How long will it take? Hacker is spending money and gems we have paid for so I would like all these back on the account. Please get back to me as soon as possible or I will have to request a refund through Apple then and I will not be spending anymore money on it.

Justice Jones says:

Posted on Oct 07, 2016 at 04:17 AM

I just got locked out of my account and they didn't gave me the lock number. My user name is dark girl129. Please help and thanks.

Peggy Northern says:

Posted on Oct 07, 2016 at 03:09 AM

I paid the VIP membership for my daughter and she was threatened into giving her password to a user by the name Jaya and she has logged into my daughter's account and stolen things from her. Please contact me as soon as possible at or you all can refund the cost of the 3 month VIP membership.

Peggy Northern says:

Posted on Oct 07, 2016 at 03:02 AM

Someone by the name Jaya signed into my account and has been using my stuff without my permission. I want to change my password but it states that I will not be able to keep my VIP. I am expecting my password to be changed and also to keep my VIP.

Kyle says:

Posted on Oct 06, 2016 at 03:00 AM

Can I talk to you in texting about my blocked Movie Star Planet account? Please help me out and thank you.

Chelsea says:

Posted on Oct 05, 2016 at 05:58 AM

My account apparently got locked forever. My username is VioletHackerHunter and I think my username is the problem, because I am a hacker hunter. I wonder if I could please change it? Thanks.

Michelle Hidding says:

Posted on Oct 05, 2016 at 05:53 AM

My daughter's account on Movie Star Planet (MSP) has been hacked and she doesn't remember the email which she used for the account. I bought her bio on the internet and I never got a receipt. So what do I do? Someone else in MSP said that all you need is the last four digits of my credit card. Is that true? My daughter's accounts name is: madisonhidding

I bought one year VIP for her and I really didn't want to waste money so can I have your phone number?

Vianney says:

Posted on Oct 04, 2016 at 12:30 AM

Please help me someone took my account. My name on Movie Star Planet is Goldismycolor1234. I need it back and the girl who locked me out is an evil parker. She took my account and I want it back.

Hotgirlpims says:

Posted on Oct 03, 2016 at 10:24 PM

I got lock out of Movie Star Planet but I don't know what I did but please forgive me for the words I said in the game. Please can I get my account back. I am sorry.

PAOLA says:

Posted on Oct 02, 2016 at 10:02 AM

A girl on Movie Star Planet, hacked my account name by setting a trap. She did password sharing, I reported her and then I gained access to my account which I reported. After that she started sending stuff to my other account golden lorana with password abc123 not no more and so she took her old account that she share her password on and took mine and changed the password. I had a gmail on it I guess it was changed. Its what I am saying is that please do something she is been hacking people for what I heard of and now she hacked my account. Please send me my password back and I send reports to Movie Star Planet (msp). The name of account is "trap queen 1023". Please, I need my account back so solve this mess. I have been on msp for 4 years since 2013 and now my account is stolen golden loranna old password abc123. She has hacked both as she is having a hacking tool or app. Please reply back if do so I would not bother to do complaints you all are the number one site. I am on 90% of the time. Thank you.


Theresa says:

Posted on Oct 01, 2016 at 09:00 PM

Hello, I have a safety concern as my parents helped my son to create his username and he sended his real name and zip code. We need to change it. I did read that it can not be changed but I am hoping that there is some way to do it as it is a safety concern. Thank you for your help.

Bvxrie says:

Posted on Oct 01, 2016 at 06:38 AM

Hello, I just bought my granddaughter a one month VIP for 12.99 and it charged my debit card and never upgraded her as a VIP member with benefit. I am disgusted with this practice that does not allow you to talk with anyone. The kids love this game and I am appalled with this. Please contact me at 267 348 6*** or write to I would rather handle this without having to go through my bank. Thanks in advance.

Maria Blakeney says:

Posted on Sep 30, 2016 at 03:00 AM

I have been locked out of my account (xFqck). It does not give me a reason of how or why I was? Please help. I had just made a purchase through Movie Star Planet too. Contact me please at

Jess says:

Posted on Sep 28, 2016 at 04:03 AM

Hello, my account has been lock? Someone has hacked me I guess. I was hacked to get star coins. I know because they texted me on Instagram because I have that same user name and they told me that they are hacking me and got me locked out. I was with my cousin and I wanted to play and it said I was locked for I think 36044 days and 17 hours. Please contact me back. Thanks. Bye.

Tiffany Mullins says:

Posted on Sep 27, 2016 at 02:57 AM

My daughter plays this game everyday on her tablet. Today, she tried to log in and it says you can log on again in 6 days and 20 hours? This is not a cheap game and I would like to talk to someone about this.

Nevaeh C says:

Posted on Sep 24, 2016 at 09:33 PM

I have been locked out of my account for 34 hours and 0 days. I have no idea why my account got locked? I think someone made a false report. My username is: queen scenee.

Kayleigh comerford says:

Posted on Sep 24, 2016 at 09:27 PM

I got hacked on my account using UK Movie Star Planet (MSP) and my name is kayleigh blacklove. I have no idea what is happening but I am putting the right password and the username. Can you please tell me my password? I am so sad and I have VIP and rares. Please help me out.

Tony Holt says:

Posted on Sep 24, 2016 at 07:19 PM

We were able to connect to Movie Star Planet (MSP) until Friday night. Now, whenever we try to launch MSP, a site appears directing to download the newest version of Adobe. We tried that a half-dozen times and also removed any older versions and then reloaded it again but all without success. What can we do to get the MSP to load? My daughter can get it to reload on her phone but not on our computer.

Robert Gong says:

Posted on Sep 24, 2016 at 08:17 AM

Hello, I would like to make a complain about Movie Star Planet (MSP) bullying. A person with username paige@iirosez on US MSP threatened my daughter to give her greets and VIP account or she would report her. Afraid of being lock out, my daughter give her 4 Greets. What upsets me is that my daughter is only 11 years old and she had to be threaten and get bully in the game. I spent a lot of money to buy her VIP membership and I don't feel my daughter have to go through this. I demand to have her greets reverse back from the bully's to her account. I just wanted to teach my kids to stand up to what is right. Please help me teach my kids what is the right thing to do? The username of person bullying is paige@iirosez and my daughter's Username is iicandyapple, on US Msp.

Bret says:

Posted on Sep 24, 2016 at 06:53 AM

My little girl cannot remember her password or the email address, she used when she made set up of her account. She has a year long VIP membership purchased on September 12 using a credit card ending with 1899. Her username is shoparound. The email address listed below is not her email address. I am her father and it belongs to me.


Posted on Sep 22, 2016 at 10:23 PM

Good afternoon, I am trying to cancel monthly payments for VIP access that I allowed for my child. I cannot find anywhere on the website how to stop payments?
Please advise as soon as possible. Thanks

Joyce says:

Posted on Sep 20, 2016 at 10:54 PM

Hello Movie Star Planet,

This isn't a joke, I am not trying to take or trick you into giving me an account but I got hacked months ago. I tried asking you to give it to me and it keeps saying that I needed a bank number. The problem is that my parents never bought me VIP it was by my relatives and I really want my account back by the name kayla98. My email is Please help me out.

Zoe says:

Posted on Sep 20, 2016 at 08:31 AM

Hello Movie Star Planet,

Recently, I have been logged out for a couple of days as I got hacked and the person who hacked me was rude and mean to my friends too. This morning, I was logged for nothing. Please help and reply back.


Demetria DevonLovato says:

Posted on Sep 20, 2016 at 04:32 AM

Hello, I am Demetria. I forgot my password on Movie Star Planet and I forgot to put an email because I was made it on my phone and it did not ask me for it. I can't log in please put my new password on my email address mentioned below

Ava says:

Posted on Sep 19, 2016 at 07:19 PM

My daughters account has been hacked and I can't get into her account. I tried to reset the password but it is saying unable to validate email address. Her username is LDShadowLadyHope3. If you could email me her password, I would appreciate it. Thanks.

Ayhza Alvarez says:

Posted on Sep 19, 2016 at 12:35 AM

Hello, my dad paid for VIP but I never got it. My username is pinkiliciouschick361. Please reply to this as soon as possible, Thanks.

Molly Fowler says:

Posted on Sep 18, 2016 at 05:28 PM

I am very disgraced with the way I have been treated. I am a loyal player and I love this game very much. Just 5 minutes after receiving my Elite VIP membership, I have been blocked for three days. My membership only lasts a week and I am not happy with it. I have done nothing wrong and I abide by the rules it seems I keep getting notices for texting my best friend his name is Swagboy101wild. I would like a full refund of my VIP account and I am grateful for any way you can make it better for me.
From a very disgraced customer.

Teresa says:

Posted on Sep 18, 2016 at 07:06 AM

I am having hard time rationalizing what is going on in this game. I am the parent of a child that has been locked from this game with no explanation as to why? After investing my money in the game for my child to enjoy, I believe a parent needs to know why this happened? I don't believe it is honest to lock someone from the game and not own the reason for it. Will be waiting for the reply.

P.S: Simply someone reporting a child is not proof of wrong doing. Some children are known to take advantage of others.
Again like to know why this action was taken?
I am parent of Luke Blonde.

Innocent says:

Posted on Sep 16, 2016 at 05:20 PM

Dear Movie Star Planet, I reset a lock number for my three accounts. I really want my account back and I don't know what I did wrong? Please can you give me back my account having the lock number 452508340 and my three usernames are ironman10, $Coolboy24$ and Lambogini40. Please can i have it. I really love Movie Star Planet so much than any other games.

Jake says:

Posted on Sep 15, 2016 at 07:50 AM

It is not fair. I didn't do anything and I get locked out forever. I am sorry for what I did but i got locked out for false reasons. I will meet you in court for a lawsuit if this is not corrected.

Mackenzie says:

Posted on Sep 15, 2016 at 06:27 AM

I accidentally bought a 3200$ dress on Movie Star Planet and I don't want it. Can I get my star coins back?

Robin Giambruno says:

Posted on Sep 09, 2016 at 11:13 PM

Customer service,
you have been billing my credit card number every month for 10.00 since June. I gave no authorization for you to do this. If we cannot resolve this issue, my credit card company will step in to take care of this matter.
Thank you for your cooperation.
Robin Giambruno

Michelle says:

Posted on Sep 09, 2016 at 04:19 AM

I would like to speak with someone on changing my email when I tried to change it and did forgot password it sends it to a email I have never seen someone. I have no clue is so what do i do now??

nicole says:

Posted on Sep 08, 2016 at 01:05 AM

dear msp my account was hacked and i never gave her my pass she hacked me and i messaged her from a different account and she didn't want to give it back can you give me the pass to the account ghiom so sad..

Gabby says:

Posted on Sep 05, 2016 at 11:49 PM

Ok so it says my IP has been locked out please contact me for more info ( I don't know why I was locked out my user is tenaya8886.

Please movie star planet help.

Faith says:

Posted on Sep 04, 2016 at 09:58 PM

Dear MovieStarPlant, my user got packs the User is RockanKaty account and password was Faith123 and gmail was Faithmarie42106. please contract me soon as possible..

Autumn says:

Posted on Sep 02, 2016 at 08:50 PM

I was hacked and my user is moviestarlight! 12 and my pass was a123456 and the person went on and gave my accident away I don't have a computer so I cant verify my e mail so they did there e mail or I am coming down to give you a piece of my mind because this is not the first I will come down there!

Darren long says:

Posted on Sep 02, 2016 at 06:01 PM

My daughter has been banned for 7 days without a warning and she doesn't know what for. Her username is love7457 she had a V.I.P. as well but because she won't give things she has been reported please clarify the exact reason for the ban and don't just say she broke the rules.


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