Ebony Magazine Customer Service Number

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Ebony Magazine

Ebony Magazine


Ebony is considered among the world’s best published lifestyle magazine in African-American market. It’s an English monthly magazine that got started in Chicago, Illinois by John H. Johnson since 1945 under Johnson Publishing. We can consider the magazine as the number one source for an authoritative perspective on the black community. It has now reached up to 11 million readers by providing best features of initiating conversation, promoting empowerment and celebrates aspiration. The monthly magazine has worked harder for best thinkers, hottest celebrities, trendsetters and next generation leaders plus is easily available on newsstands and iPad.

Ebony Magazine customer care number 9028

It’s not just a news magazine but it’s like a movement for black Americans showing and presenting out community culture with hot and trendy topics. They serve the point analysis and original reporting with broad spectrum of daily thoughts and opinion on national level.

Its start


The magazine made its first start in 1945 when founded by John H. Johnson of Chicago. He was a person who went for his first publishing venture, Negro Digest (1942) that was pocket sized. Later, he founded Ebony and published its first issue on 1st November, 1945. The magazine in start initially highlighted the sport and entertainer American personalities but later shifted its focus upon all other sorts of black achievements. It made up to 1.8 million circulations in 21st century finally reaching to the top of success. The magazine was such a success at that time that in 1972 the Magazine Publishers Association selected Johnson as “Magazine Publisher of the Year”. Johnson also worked for another magazine named Jet with highly emphasizing on news and entertainment.

What it contains?


It contents about black history, entertainment, business, health, occupations, personalities and sports. Mostly the favour is given to black community inspiring an appreciation of black heritage and commemorates encouraging African-American contribution to American society.
Not only in printed form, it also add presence on internet with community powered site on hot topics and advice, critical conversation, entertainment and breaking news about social black life in America. For online audience, it captures laugh-out-loud humour provoking and inspiring dialogue connecting all points of African-American world. The sister site is also available by address www.jetmag.com. Ebony also adds a list each year with “100 Most Influential Blacks in America” adding a star to its success. They have made a cover recreation for many historic and iconic covers sealing out the moments in time-epitomized photograph featured in Ebony collection since 1945. They have the main motive to share these legendary threads of history with the world.

What’s new?


The magazine completing its 71 years in 2016 got sold to Clear View Group, a private equity firm and will be known by the name Ebony Media Operations, LLC. According to recent report, it has sold out 1.3 million copies as total circulation all around the world in 2017.
It is in short the heart, the soul and the pulse of Black America.

Conatct detail of Ebony Magazine

  • Address

    Illinois, U.S.

  • Contact Number

    (212) 397-4500

  • Website

    www.ebony.com

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comments (89) on Ebony Magazine Customer Service Contact Number

Missing many issues

Posted on Feb 23, 2018 at 03:25 PM

Kimball McNeal says: I have had a subscription to Ebony magazine for years. When my subscription to Jet ended, I received an extension subscription. When we moved three years ago, I contacted customer service and had my address changed. In three years I have only received 6 issues total. I see the magazine in Walmart and wonder why I haven't received mine. I checked with the postal service and all my other magazines have come in a timely manner. This is so frustrating because I have absolutely no way of rectifying the situation. Please contact me at the email listed. Sincerely, Kim McNeal

Ebony Books

Posted on Feb 22, 2018 at 10:19 AM

Dorothy D says: I haven't received any copies of my Ebony Magazine.

angela lewis says:

Posted on Oct 24, 2017 at 09:35 PM

Wher are my paid for magazine subscription. I got a two year subscription that i now regret. Send my issues or refund my money. Don't care which. Ebony magazine has become a thorn in my side

Anita L.Hardieway says:

Posted on Jan 06, 2017 at 10:04 PM

I am disappointed that you no longer have the JET MAGAZINE in circulation. It was very informative and educational. I grew up with the magazine doing projects for black history month and learning about famous blacks who made history as a little girl. I know that the company had to make changes in 2014, which were to benefit the magazine. Also, I wish with the Ebony magazine you could mention about the colleges and the different types of financial programs they offer and companies who also offer educational programs such as, Walmart, Walgreens, and so on. For instance, the different types of grants, scholarships, and 1-800 numbers you once provided years ago. Some colleges do not let students know about the different programs they are entitled to. I also noticed I have been receiving my Ebony Magazine two months late. Is there something wrong with the mailing system?

Tyrone Good says:

Posted on Jan 06, 2017 at 06:26 AM

I've never ordered this.
Stop sending it to the following address:

905 Lag-na Drive Moses Lake, WA
98837

Sherry kirkland says:

Posted on Jan 05, 2017 at 08:01 AM

I am receiving magazines that I did not order can you please look into this for me, the second one arrived today

Catherine Britt says:

Posted on Dec 16, 2016 at 08:34 PM

I have spent all morning trying to change my address so my magazine can be delivered to the correct address. I have fond this process to be very hard. my name is Catherine Britt address 2911 Desoto Way So. St. Petersbrg, Fl 33712. #'s on my lable are #BXNBPRS*************CAR- RT LOT **C-019 #EBY0007752967/7# DEC20. My new address is 2720 Desoto Way So. St. Petersbrg, Florida 33712

Marian Bell says:

Posted on Dec 09, 2016 at 12:57 AM

I have subscribed to Ebony for years and I've written you a letter and even emailed you all. I don't understand why it's hard to get my monthly magazine on time. The last issue I received was August. What is the problem getting theverything issues on time. A friend of mine received her September issue on Tuesday. Are you all phasing out ?

Want to cancel the magazine

Posted on Nov 30, 2016 at 02:57 AM

mcmillian says: I don't want these Ebony magazine. I want my money back as soon as possible. My name is Ms. Mcmillian. You can call me at (502) 690-1***. Thank you.

Issue of magazine delivery

Posted on Nov 23, 2016 at 03:05 AM

B.Mitchell says: I am not getting my magazines in a timely manner, last issue I received was August, now no holiday issue. This is not good since I have paid for 2 years. Please fix this there is no number to call anymore.

Regarding magazine subscription

Posted on Nov 10, 2016 at 12:44 AM

V Muncy says: I have never subscribed to Ebony. I have tried to contact you all at 5 different telephone numbers. I have tried to contact you all on four prior occasions to tell you I do not subscribe to your magazine. You continue to send me a magazine that I don't want and never subscribed to. And now you have the audacity to send me a bill for $39.95 and I am to make my check payable to Pacific magazine billing LLC. This is not going to happen please get me off of your mailing list for the umpteenth millionth time.

Wants to stop magazine subscription

Posted on Nov 06, 2016 at 01:52 AM

Dante says: Several folks not receiving their paid subscription magazine of Ebony. Really poor customer service. I am a white guy and this magazine keeps being delivered to me and I have never subscribed to it. What would I want with it? Pretty bad when folks can't get what they are paying for and I am getting the magazine and can't get them to stop sending it. Total incompetence.

Need magazine of several months

Posted on Oct 28, 2016 at 10:08 PM

Claudio Rodgers says: I have yet to receive several of my subscription of months May, April, June, August and October.

Regarding late issue delivery

Posted on Oct 25, 2016 at 05:31 AM

Etheridge Askew says: I have routinely received my magazine two months late. Today is the date October 24, 2016 and I received my
August issue today. How can this problem be corrected?

Cancellation of service

Posted on Oct 21, 2016 at 09:34 PM

eric alston says: Good morning,
Don't send any more magazines to me. Its my third request. Also tried to call that contact 212 397-4***. Don't send any more magazines.

Eric Alston

Theresa Brill says:

Posted on Oct 20, 2016 at 04:15 AM

I received your magazine last month and again this month but I never ordered it. I know this is costing someone and wanted to make you aware. My address is 933 West Franklin Street Appleton Wi 54914

Dissatisfied with service

Posted on Oct 20, 2016 at 03:25 AM

Glenda Harris says: I am not happy at all with the service. This is October and I am just getting August. Please explain, why? I am not happy at all.

Need to cancel subscription

Posted on Oct 19, 2016 at 08:53 AM

Ta says: I would like to know why I keep receiving Ebony magazine? I never subscribed to it and I would like it to stop. Also who did this and how did they get my name and address?

Cancel the service

Posted on Oct 18, 2016 at 05:18 AM

Nick Burgess says: I need a lawyer who will work probono to sue this magazine for harassment and racial profiling and what ever else that a lawyer sees fit. I have been after this magazine for over a year to cease all mailings to my house. I have called but they never give answer. I have emailed over and over to their support page. I have emailed and done all I can do. Now its time for action. I and other people need a law suit against these people who think they don't have to listen to the request of citizens.
Lawyers please respond and contact me at Nickb0311@gmail.com

Need cancellation of service

Posted on Oct 18, 2016 at 05:04 AM

Nick Burgess says: I have never ordered or requested your magazine. I have been sending request after request to your company for over a year now asking to cease/stop sending me your magazine. Yet your company ignores my request. Do I have to get a lawyer and take you guys to court for harassment? Its a simple request. Erase my name and address from your company's mailing list, ban it, forget it, erase it. What ever it takes? Make it happen.

Stop the magazine service

Posted on Oct 17, 2016 at 01:14 AM

Ashley Howard says: Please stop sending me Ebony magazines which I have never subscribed to. I am not interested in your magazine. I do not want to be responsible for payments on a magazine. I have not ordered. I have tried e-mail and calling you to number avail.

Joyce Mckoy says:

Posted on Oct 16, 2016 at 01:18 AM

Joyce McKoy
I would like to know why I getting my Aug mag in Oct
I'm paid up until Jul 18

Bernice Taylor says:

Posted on Oct 10, 2016 at 11:09 PM

I have received only one copy of Ebony magazine and that has been on the March, 2016. I have not received any copies since then and I am concerned because I have paid for your services. Every time, I have called there is no reply, not even any automated voice. Could someone respond to me as soon as possible. Thank you.

Iris Smith says:

Posted on Oct 08, 2016 at 10:08 PM

Hello,
I want to know if you have a magazine of Ebony dated for the month and year of October, 1964.

Linda Bennett says:

Posted on Oct 06, 2016 at 09:06 PM

Why are you still sending me 2 month old issues? I just received July issue. This has been going on for over a year. The key number is 0033761917/7BNXBPRS, CAR-RT, LOT**C-024. Again, please fix this.

E.Chachere says:

Posted on Oct 05, 2016 at 11:16 PM

How on earth can I speak to customer service when they ask for an extension number. I don't know any, I just need to speak to someone. Magazine came to my home for someone who does not live here.

Dawn Triggs says:

Posted on Oct 05, 2016 at 11:13 PM

I have not received my magazines for July, August, and September. I have difficulty reaching customer service. The number for customer service does not function well. I will not be renewing my subscription. This is not the Ebony of which I am used too.

LaQuita Hampton says:

Posted on Oct 05, 2016 at 08:19 PM

I am trying to get in contact with you all, it is October and I am only getting 7/2016 issue magazine. Why?

Amanda Harris says:

Posted on Oct 05, 2016 at 02:02 AM

Today is October 4th, 2016, the last issue I received was of June 2016. What is going on? I had tried to contact customer service but you can't get anyone on the phone or online. I have been a customer for years but this is too much. Since I don't get my issues on time, please issue me a refund, my subscription ends on February 23. I am so disappointed. You have let your customers down.

Christina brown says:

Posted on Oct 04, 2016 at 03:31 AM

Please do not send me another subscription of the magazine. I never ordered or requested a magazine.

Joyce Carr says:

Posted on Oct 02, 2016 at 01:39 AM

Hello, I am wondering why I am still receiving Ebony Magazines? I haven't ordered in years. Also they are coming on my married name. I am divorced and have been for 6 years. Please stop all deliveries and cancel the order. I did not ordered these magazines.

Formerly,
Joyce Hills

Renee Mitchell says:

Posted on Sep 28, 2016 at 09:03 PM

Dear Ebony,

I have never had an experience like this before where I have renewed my subscription in the many years. I have been with Ebony Magazine but no way to talk to a live person. I have been looking for magazines for two months now, my check has cleared months ago, this is so not fair. I need someone to contact me by phone at 205-777-5*** as soon as possible.


Renee Mitchell

Sherry Talbott says:

Posted on Sep 23, 2016 at 11:35 PM

Your magazine keeps coming to my home that was addressed to Rhonda Pearce. She has not lived at this address in over 12 years, so don't know why this started happening this year. Even mailing label codes are hard to read. The address it is coming to is 105 Sûnset Ave, Loûisbûrg, NC, 27549. Please cancel this.

Ellen Schafer says:

Posted on Sep 23, 2016 at 08:49 AM

Can someone please respond to me? I keep getting the Ebony magazine and I do not want it. I would like to know who is paying for this magazine because I never ordered it. Please cancel this subscription and please stop sending me this magazine.

Debra Harris says:

Posted on Sep 07, 2016 at 12:34 AM

I am not satisfied with your service my family and friends who are also subscribers encouraging me to drop your magazines service they are intended to do the same I have not received an issue of Ebony no August magazine no September magazine and I got you a week or two ago June magazine I've tried endlessly to call your office to email you several times and no response. My subscription ends January 17th My next recourse it's to contact Better Business Bureau if I do not hear or receive my back magazines..

Carrie Fuqua says:

Posted on Sep 03, 2016 at 01:24 AM

I am a subscriber and I missed the February June July August and September issues please send them to 86 shady lane Rochester NY 14621 and the old address is 209 hawley st Rochester NY 14605.

GLEN CADIEVX says:

Posted on Sep 01, 2016 at 09:16 PM

Wow - now I see, that I’m not the only one, having trouble getting through to "somebody", "anybody", any live person, which can answer a telephone. Sept. 1, 2016 - how truly unfortunate. "Ebony" has been a Chicago icon, for years, & now somebody, is letting it go down the crapper - why? If you don't want it - don't let it sink, I’ll by the company! To own, run, primarily for the black communities that started in Chicago, & then went national. & now, there nobody to answer the phone. Look at all these complaints you got here of "fraudulent subscriptions, ignoring your customers, etc. What a "disgrace - the first periodical, intended to show black Americans, what other black Americans, in this country were doing, with the intention to try to elevate, the self - esteem, & lives of American blacks - now it's just a "has been".. Not if you sell it to me - I’ll bring it back to rank as the "second greatest", after Muhammad Ali. Please Feel free to contact me at 865 - 233 - 0116 - Chicago - south side, born & raised.

Rachel King says:

Posted on Aug 24, 2016 at 03:36 AM

I am a subscriber to your magazine. I am wondering why I am receiving magazines two months after the fact. example: this month is August and I just received my June magazine. Shouldn't I be receiving august in the month of August not June in August. just wondering why I am two months behind?? Awaiting your response. Thanking you in advance.

Dawn Henry says:

Posted on Aug 20, 2016 at 02:13 AM

If y'all don't cancel this NOW. I will get a lawyer and sue y'all. I never subscribed to this..the address is

Dawn Pone
709 Peanut Road
Elizabethtown, NC 28337

Tevra Bogany says:

Posted on Aug 13, 2016 at 08:04 PM

I cancelled and paid my subscription order a year ago, but i am still receiving the magazine. I am moving and don't wish to receive the magazine at 2 piney hollow place due to eliminating fraudulent orders in my name..

ida chatman says:

Posted on Aug 09, 2016 at 03:44 AM

I have never ordered this magazine!! Stop sending it! My address is 1660 Gateway Drive, Vallejo, Ca. 94589. I am also irritated that I am not able to talk to a live person. This leads me to believe there many complaints to this company. Please resolve this as soon as possible.

Sandra Clark says:

Posted on Jul 29, 2016 at 12:55 AM

I have never ordered your magazine so please stop sending it! My name is Sandy Clark address is 761 Koebel Ave. Columbus, OH 43207 Thank you.

Rose martin says:

Posted on Jul 27, 2016 at 05:01 PM

I have been having problems with my deliveries since last year. I want what I paid for. I keep getting excuses on why my subscription is delayed. Please correct the problem.

Johnnie Powell says:

Posted on Jul 26, 2016 at 05:09 AM

The telephone number (212) 397-4500 gets upon to a message that's say it is Johnson publishing company but if yo don't have an extension number which it doesn't give you options then you are unable to speak to anyone. I've been trying to contact someone for month now. Tried e-mailing no response. The problem I Receive by magazine subscription months after just receive April /May issue 7/25/2016. Receive Mar issue in June. This is very unacceptable now can talk to anyone. I would like a response and cancel my subscription and a refund.
Acct# EBY0016784712/8
Johnnie Powell
9700 Darley Way Elk Grove Ca 95757

Nora A. Phillips says:

Posted on Jul 23, 2016 at 10:33 PM

Someone is stealing my mail so they added me on the Ebony magazine in each magazine. I just found out because I got one of your magazines in the mail please take my name and mailing address off your list if I wanted any magazines. I only buy them at the store and I haven't bought one in years just being honest..

Harry Cyril says:

Posted on Jul 20, 2016 at 07:31 AM

My name is harry Cyril. My address is Hyogo-ken himejishi tsuchiyama 4-4-14 mezon takatori 201, postal code 670-0996 Japan. I received my ebony magazine subscription I made on February 2016 on April which was written that it covers may also. We are now in July but not received any subsequent subscriptions hence this mail. My id number is MF 2140683 list ID is 124855. I have sent emails severally but no reply. Please kindly explain to me what is going on. I regret every inconveniences. Thank you. Yours sincerely, Harry Cyril.

LaShawn says:

Posted on Jul 15, 2016 at 03:25 AM

Can you please stop sending me the Ebony Magazines. I did not sign for this subscription. Please cancel it!

Willie says:

Posted on Jul 15, 2016 at 01:58 AM

I have never been interested in subscribing to ebony magazine, so why are you sending me magazine? Please Cancel immediately!

Jimmy Johnson says:

Posted on Jul 05, 2016 at 09:57 PM

I have not received my monthly magazine since March. I will not be renewing. Very disappointed.
My account/subscription number on the magazine cover of my March edition is: EBY9018595637/5.

Casandra says:

Posted on Jul 01, 2016 at 07:21 AM

I would like to have copy of the 2014 Power 100 edition. Thanks.

Steven R. Owens says:

Posted on Jun 23, 2016 at 07:13 AM

Everyone not receiving your magazine report this company to the Better Business Bureau and the U.S Attorney General. They are pocketing your money. They cashed my money order I sent in December and yet to receive a issue.Bad business, report them asap.

B Carr says:

Posted on Jun 22, 2016 at 09:59 PM

I have tried many times to contact Ebony; I have not received a magazine since March, paid through 9th month. Please send magazine and extend subscription.
Why is it next to impossible to contact a live person? Called 212-397-4500 so which extension is available?

Thanks

Raymond Solomon says:

Posted on Jun 14, 2016 at 12:06 AM

My wife and I have not been receiving monthly issues since we've signed up 3 years ago. I can literally count on one hand how many issues we have gotten thus far. We would appreciate our money back. Disappointed customer.

Martine Wheeler says:

Posted on Jun 11, 2016 at 01:53 AM

Please stop sending me Ebony Magazines. I never subscribed.

Martin Wheeler
1426 Catalina Blvd
Deltona fl 32725

larry palmer says:

Posted on Jun 07, 2016 at 09:57 PM

I am receiving your magazine and never ordered it. Please cancel this subscription as soon as possible. Thank you.

Pamela Howell says:

Posted on Jun 07, 2016 at 08:18 PM

Cancel my subscription immediately. I tried to do this on-line and found it impossible. I am a senior citizen with Arthritis and find this process very frustrating. I have been with Ebony magazine since I was a child. I would appreciate your immediate assistance in this manner !Thank you!
account.#0012281960

JDiane Carr says:

Posted on Jun 07, 2016 at 06:01 AM

Hello,
I am on the west coast.I have called a few times and emailed several times.I purchased a subscription on May 11, 2016.I have not received any magazines and my concern is that perhaps my money/subscription has been misplaced or lost in "cyberspace".I'd appreciate a return email(judydcarr@yahoo.com).Thank you.

Shawna Larson says:

Posted on Jun 07, 2016 at 05:54 AM

I keep receiving the Ebony magazine and I have never subscribed to it and I have no desire to get it. Can you possibly help me to figure out why I am getting it?
Thank you
Shawna Larson
PO Box 738
Snowflake, AZ 85937

Cherry Goudeau says:

Posted on May 23, 2016 at 10:14 PM

I am receiving late issues of Ebony. This week I received March issues. I should have received May or June, Please, can this problem be corrected? Thanking you in advance for your assistance.
C My GOUDEAU.

Michele Brown says:

Posted on May 20, 2016 at 02:05 AM

May 19, 2016

I must say… I am very surprised and disappointed in Ebony Magazine. You basically do not have a customer service department… no one answers the 800 # and the 212.397.4500 number is a complete waste of time to even call… there’s no way to connect to anyone if you do not have an ext…. I am contacting you on behalf of my 85 year old Auntie… Ebony Magazine took her money for a subscription and only sent her one magazine since January 2016… it is now May 2016. If you CARE TO RESOLVE THIS ISSUE please reach out to me at bromichele@aol.com.

Michele Brown

Theresa Grandy says:

Posted on May 19, 2016 at 09:29 AM

I received my March issue of Ebony in April and still waiting on April and May. Please send the magazines on time. I do not like getting month old news.

Sandra Windom says:

Posted on May 06, 2016 at 09:00 PM

I paid for a subscription to tor magazine on Feb. 16, 2016. As of today, 5/6/16, I haven't received the first magazine.
I've been a subscriber for about 10 years and thought you were a reputable business. please help me or return my money.
thanks.

Evelyn martell says:

Posted on May 06, 2016 at 08:30 PM

Will someone please contact me I have unsubscribe my EBONY magazine never got one until six months later.
thank you.

mary alexander says:

Posted on May 03, 2016 at 05:16 AM

Yesterday, I got a magazine from February I've been wondering where my magazines are I don't think my subscription is up I think this is the number by 901-561-5560 / 1 3416 West Douglas Boulevard Chicago Illinois 60623 please let me know what the problem is??

Dwayne Johnson says:

Posted on May 02, 2016 at 10:21 PM

I did not subscribe to this magazine, have gotten it twice now. Tried call number listed, only get recording, and hang up when I don't have extension to go too. I would like this magazine to stop immediately sense I did not ask for it, and don't intend to pay for something I did not order. I would like to hear back from someone in your organization soonest. Thank You.

Mary Weir says:

Posted on May 02, 2016 at 08:14 PM

Why am I receiving February issue in May? December issue received last month. My subscription expires Dec 2016. What is the problem?This is my 2nd complaint to you.

Cheryl Johnson says:

Posted on May 02, 2016 at 04:44 AM

Please stop sending me Ebony magazine. I never ordered it, don't want it. My name is Cheryl Johnson, my address is 29570 123rd. Ave, Sebeka MN 56477. I don't know how this got started, I don't want this magazine....

Mychelle McDonald says:

Posted on Apr 30, 2016 at 12:56 AM

Having major issues with delivery of my magazines. I have been getting months off I have tried on more than one occasion to contact your office. Your email mail address doesn't work. Just on yesterday I received a issue from February and last month I received December issue. What's going on? Cold someone respond to this issue please.

Fred Murray says:

Posted on Apr 28, 2016 at 11:38 PM

I contacted Customer Service via email over 1 month ago to complain about the continued late receipt of my Ebony magazine. I am receiving copies at least 2 months old. Today, April 28, 2016, I just received the February 2016 issue. This is unacceptable. The only thing worse having no one contact me about the problem. Johnson Publishing has no problem contacting me about renewal. I am a long time customer, but I will not be renewing. This just stinks.

Ivan says:

Posted on Apr 14, 2016 at 07:48 PM

How can one get a book review done on the kids books TIMMY THE WORM. A black writer is the creator of the books and they are not like any kids book ever seen.

Julia Duvall says:

Posted on Apr 12, 2016 at 11:28 PM

Where is my gift subscription from the original order? You people cannot st take people money.

pandora Gadson says:

Posted on Mar 05, 2016 at 01:45 AM

I have had magazines coming late as of 2015. Right now althought I moved and give you all my new address I have not received February or March. Whats going on?

Florice Canty says:

Posted on Feb 28, 2016 at 12:14 AM

The last magazine I received from Ebony Magazine was the November 2015 issue. My subscription expires in October 2016. Where are my missing issue? I have left messages on your customer service number. I tried to login to your site using my account number located on my magazine but I get a message saying couldn't find any information". Then I used my address as listed on the label. Same response"couldn't find any information". What is going on? Where are my missing issues?

Lambert S says:

Posted on Feb 18, 2016 at 02:04 AM

I subscribed to ebony magazine and my subscription is still active but it's have been 5 months without any magazine and I haven't changed my address.

CJ MITCHELL says:

Posted on Feb 08, 2016 at 09:29 PM

I have not received issues of EBONY since November 2015...I went to post office several times during the six months that I rented a post office box. Now it is time to renew my box rental and post office is placing blame on you even though I have received 3 (three) magazines to my NEW address .... Information is following. I've even checked with my local public library concerning this dilemma. Please help...my end date is AUG 2016 Same problem is happening with Essence...got February but no January issue...

Phyllis Allen says:

Posted on Feb 04, 2016 at 11:56 PM

I don't know what is going on but I don't like it yal need to put up a number that work not a damn machine if I don't hear from someone are a number I can use yal can kiss me goodbye this don't make any sense my number is 314-782-9279 BAD BUSNIESS EBONY!!!!!!!

kimberly veal says:

Posted on Feb 04, 2016 at 03:06 AM

I have not been receiving my Ebony Magazine.
Received November copy in Feb. Will not renew again if the problem is not corrected.
Address is 646 Garth Ave, Akron Oh 44320

Chris P says:

Posted on Feb 02, 2016 at 07:18 PM

Dear Ebony Magazine,

I am absolutely appalled by your customer service or lack thereof. I reported to your company back in November that we had not received any of our subscriptions we made a year in advance for. Once I notified your support staff, they promptly submitted a request for the magazines to be send out to our address. We received two of them (August and September), and again have stopped receiving our issues to your magazine.

This type of behavior is very disturbing, especially when I read a plethora of comments online about how your company rips its patrons off by not sending their magazine subscriptions to them. I need to receive the backlog of magazines your company is holding on to, and the current issues being released as well. My account still says the current issue is November. And we haven't even received that issue either. This is very disappointing.

If we do not have this situation resolved, unfortunately, we will report you to the BBB (Better Business Bureau). This type of behavior is unacceptable, and we don't have any choice at this point

Clarice Belcher says:

Posted on Feb 02, 2016 at 01:51 AM

I have been trying to reach by Phone for months. I do not like getting on line to handle business. I have not received Ebony book. They were also to add the addition of Jet to Ebony since it is no longer in print. My original of Ebony had not expired & don't like paying for item & not receive. No, it is not the P.O. U are not sending me my books. Please correct & how are you determining who get their books? I was told their were printing issues. I don't care. I paid & I want my books & not a book every 3 or 4 Months. I did not receive a book for 1- 2016 or 2- 2016. Here are the dates for 2015. 11- 2015 10 -2015 10-15. 9 -2015 7- 2015 6 -2015. I have tried to contact you on several occasions but no answer. I have been sick on & off since 2014 so all I could do was try to call, which I shouldn't have to do. I want & hope you correct this. This is horrible what you are doing with me. If need please call me as it will be much appreciated. No P.O problems & have not moved. This is against the Law what you are doing. You didn't even send Notices.

Dissatisfied Consmer says:

Posted on Jan 29, 2016 at 01:43 AM

I will never pay for another magazine--did not receive them in a timely manner. Service never responded to my complaints. Will to the BBB!!!

Gene Gillen says:

Posted on Jan 28, 2016 at 08:14 PM

I haven't received my Ebony magazine for over a year. I have contacted the company several times and haven't gotten a response. I contacted Ebony via email and I have called many times. I prepaid for my Ebony!!!!

Christa Philson says:

Posted on Jan 27, 2016 at 10:47 PM

I received a subscription that I did not order. I need this issue investigated so, I can determine was it an error or fraud. Please help me resolve this issue expeditiously. Thank you in advance for your time.

Chantel K. Carroll says:

Posted on Jan 25, 2016 at 08:59 PM

I have been dealing with this situation since October. Every month since then I have had to request my magazine. I did not receive my December issue and I probably won’t receive January as well.
I provided you with my subscriptions information and I should receive issues until 2017.

It is very inconvenient that I should have to do this every month. I have asked to be contacted by ANYBODY to help resolve this matter and I have not gotten any type of response via email or mail. ONCE AGAIN I WOULD LIKE TO REQUEST MY EBONY ISSUE FOR THE MONTH OF DECEMBER AS WELL AS JANUARY SINCE THIS IS THE LAST WEEK OF THE MONTH AND I HAVEN’T RECEIVED MY ISSUE FOR THIS MONTH EITHER. IT WOUDL BE GREATLY APPRECIATED.

Anita R Freeman says:

Posted on Jan 15, 2016 at 09:01 PM

I paid for a subscription to this magazine in 10/15. As of today which is 01/15/16 I have not received a copy or issue of the magazine! I paid in good faith trusting and believing that I would receive the magazine. I would greatly appreciate your attention in this matter since this is the second time I have notified you about this situation ! Please rectify this in a timely manner!!

Curtis Calmes says:

Posted on Nov 27, 2015 at 10:12 PM

I am a subscriber of Ebony Magazine. I renewed my subscription, and also a change of address. The last magazine I received was in September, they were coming late, but I have not received it at all, it's now November. I enjoy supporting the Ebony Magazine. I am not very happy with the company right now. I would appreciate if someone could look into why I haven't received any magazine for the last several months. Thank you

Beth Williamson says:

Posted on Nov 12, 2015 at 09:34 PM

I recieved a subscription to Ebony and did not do this myself. Would like to know who would have done this. Please respond on who started this subscription. Thank you. Beth Williamson

Ashley McClarren says:

Posted on Nov 09, 2015 at 09:17 PM

I have received two issues of EBONY magazine. I did not sign-up for this at all and I want to find out who signed me up. I have left a voicemail and previously I left several email messages but never was contacted back about this. Please email me back and let me know who signed me up for this and I also would like this canceled. I do not want to receive anymore issues.

Thank you,
Ashley

Vanessa Moore says:

Posted on Nov 07, 2015 at 12:36 AM

Hello Everyone, this is my 2nd request to resolve my subscription issue. I recently mailed a check for a new subscription have never received my magazines. I contacted you guys in October was mailed one special order for September. I still have not received my magazine. I subscribe with other magazines never have any issues, please review my account and send the magazines please. Thank You

Emilienne Peterson says:

Posted on Jul 29, 2015 at 03:29 PM

I am a subscriber of Ebony Magazine for several years and never had a problem with the delivery. Lately the magazine is coming in late, it is July 29 and I have not received the magazine this month. This has been going on for several months now coming in late.
I would appreciate it if you could look into this.

Thank you,

Emilienne Peterson

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