Better Homes and Gardens Products Customer Service Number

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152 Reviews
Better Homes and Gardens Products

Better Homes and Gardens Products

It is a premiere home and family site on web that puts main focus on building, remodelling, decorating and crafts, entertaining, cooking and gardening with products that are available especially at and Walmart stores. They have an interactive companion to Better Homes and Gardens magazine. It is highly meant for those people who are interested in turning home, cooking and gardening inspiration into action. Better Homes and Garden was originally started as home economic and interior design magazine by Meredith Corporation in 1922. They made the business extension towards real estate and also started off a line of home decor products in partnership with Home Interiors and Gifts.

Better Homes and Gardens Products customer care number 2835
The company is now running a huge business by expanding their licensing program in Walmart stores finally creating a dynamic product that is positioned as a brand with expanded offering spanning the scope of soft and hard soft products.

What makes it the first choice among people?

The Meredith Corporation partnering brought Better Home and Garden brand to retain and grow its availability at Walmart by further extending product offering to include bath, window, bedding, home decor, outdoor furnishings, lightings and more. They also leveraged the power of magazine’s editorial insights with seasonal marketing assessment to develop thousands of products.
The site provides us with the easy to use interactive tools and also provides us with extensive information for women and families. The site is of big success due to its trusted experts that updates the visitors in a minute with information on the latest trends around Home and garden. They usually provide one customer with step-by-step instructions, clear visuals and money saving suggestions that add a point to its well functioning.

Did they work better with customer service?

Yes, they have a good hold on customer service. If some one makes a recent purchase and found out it to be defective then the easy available solution is to pay the visit to Walmart store where you just made a purchase looking for exchange or refund.
Better Homes and Gardens Products customer care number 1459

One can also make a contact on phone calling at 1-1800-WALMART or pay a visit on website The customer care number 1-800-966-6546 is also available if the purchase is made at Not only this if you are looking for replacement they are available at customer care all the time.

Latest update

In 2016, the Meredith Corporation announced the extension of licensing agreement for its very successful line of Better Homes and Gardens branded products at Walmart stores across United States and Canada as said by CEO Steve Lacy. The company has made a remarkable increase of up to six-fold from 500 to 3,000 in product areas like kitchen wares, bedroom accessories, and home furnishing items, outdoor furniture and interior paints.
We can say in the end that Better Homes and Gardens with its tremendous marketplace potential has worked on becoming the nation’s leading media authority on home related topics. The brand has made extend to multiple platforms including more than 100 special interest titles but with success.

Conatct detail of Better Homes and Gardens Products

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    175 Park Avenue Madison, NJ 07940 United States

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comments (152) on Better Homes and Gardens Products Customer Service Contact Number


Posted on May 19, 2018 at 05:34 PM

Bobbi Ann Wilcox says: I am needing instructions/directions for: Better Homes and Gardens 11 ft. Steel Lighted Offset Olefin Patio Umbrella & Base - Tan

Asking for the product

Posted on Dec 01, 2016 at 09:26 PM

Jamie Brower says: Hello,
I do not have a complaint. I was wondering if there is anyway to request a scent be brought back. Last year, I purchased one of my favorite scented wax cubes at Christmas time. I was hoping that it would be out this year, but I can not find it. The scent is Gourmet Cookie Shop. Is there anyway possible that this scent can be sold all the time or even come out at Christmas time like last year?

Need instruction mannual

Posted on Dec 01, 2016 at 08:32 PM

Barbara says: I recently received my chocolate oak TV stand with hutch for TV up to 50". Order number is 5981684_365673 but without assembly instructions. Please provide the instructions for this item.

Got the damaged product

Posted on Nov 30, 2016 at 04:52 PM

Dodie says: I received a 16 piece set of BHG Tuscan Red stoneware at a dinner last night. This was my prize and I was very excited to get this reward. 8 of 16 pieces however were broken when I opened the sealed box. The box was perfectly intact. Is there any warranty on this? Thanks.

Looking for product

Posted on Nov 30, 2016 at 10:57 AM

Kelly says: My all time favorite warmer scent (in any brand) is the candied mulberry spice by Better Homes and Garden. I know it was very popular as it was listed on many sites. Is there any chance it will make a comeback? I keep looking now hopefully.

Need the directions

Posted on Nov 30, 2016 at 05:56 AM

Vickie Holcomb says: Bought the Red Oxford Square cabinet. It didn't come with any directions. Guessing game and arrived a day late.

Unhappy customer

Posted on Nov 29, 2016 at 12:05 AM

Ana Mangus says: I bought 3 sets of dish towels and washed them one time and they are unraveling bad. I washed them by themselves afraid that the color would run, and there is no way these should be coming apart.

Looking for replacement

Posted on Nov 28, 2016 at 04:41 AM

Teressa Beatty says: I just purchased the Better Homes and Garden 21 piece prep and store set. I am very please with the set and how sturdy it is for the price and I love the red colour option. However, my set is missing with the finger guard. The square piece that holds what you are slicing. Could I get a replacement one of these please? My Walmart doesn't have any in stock or online, and they had rent sure of when they will get more in.
Thank you for your time.

Need replacement

Posted on Nov 22, 2016 at 09:26 PM

R Kivenas says: Hello,
I purchased the last fire pit BH46-092-199-06 from the local Walmart. After opening the box, I discovered one of the feet with the adjusting screw was damaged and would like to know how I can get a replacement? Thank you.

Looking for refund

Posted on Nov 21, 2016 at 01:11 AM

Amy morgan says: I purchased curtains from Walmart yesterday. I bought 2 sets of 63 inch length. One set was fine and the other set measures 52 inches. Sadly my brother threw out the packaging so I can't return them to Walmart. I am very unhappy. I have my receipt. They were 13.99 a set. Can I mail them back with my receipt and get a refund or a new set?

Need help to look for an item

Posted on Nov 20, 2016 at 05:42 AM

Becky fox says: I bought a cowhide plus throw at Walmart. I can't find another one anywhere. The INI is 0616979480. The barcode number is 7 84857 67525 2. Please can you help me find another?

Complaint about product as dissatisfied customer

Posted on Nov 19, 2016 at 11:40 AM

Teresa Hutcherson says: I purchased a king size 7 piece blue and silver comforter set from Walmart, and had it for 1 week. I washed it on delicate cycle, it fell apart on all the seams. It was like that it had water dissolving stitches. I am very upset, I can't find my receipt. I have purchased many Better Home products and have been very happy with your products, until this. I don't know if it was bad thread or if others have had the same problem but I am very unhappy.

Need replacement of cup

Posted on Nov 15, 2016 at 11:20 PM

Maureen Bokowski says: Hello Better Homes and Garden,

Re: Broken cup while drinking coffee.

I was enjoying my morning coffee and suddenly my cup handle shattered in two pieces spilling coffee all over me this morning. Can you please replace the cup? My number is 203-215-8***. I can send a picture. The mug is from a white square set.

Looking for replacements

Posted on Nov 14, 2016 at 10:15 AM

Kelley says: I have several electric wax warmers with missing or broken lids. I am a military and move every 2 years so things tend to go missing or break. Is there a website that I can find which warmers I have and the cost of the replacement lids?

Complaint of candles bought

Posted on Nov 12, 2016 at 07:54 PM

Nikkk says: I purchased your products often and was disappointed that the last candle I bought didn't have any scent when lit. I am not sure why but thought I would let your company know. Thanks.

Query and need replacement of product

Posted on Nov 06, 2016 at 02:25 AM

Diana Glass says: Hello, I received your Better Homes and Garden Maddox desk. When I opened the box, one of the pieces were broken and bent very badly. I was curious if I could have a replacement part for this one piece? It was piece number 10. I love your products and was super disappointed to find that it was sent out in this condition. Would you please email me back and let me know if this is possible?

Dissatisfied customer

Posted on Nov 02, 2016 at 10:57 PM

Megan says: I just purchased a granite top island kitchen cart from Walmart and paid $170. Drove all the way home and had to haul it in very heavy item. And I opened it up and pieces were chipped off in big pieces. Very disappointed.

Looking for a part of burner

Posted on Oct 31, 2016 at 11:42 PM

larry weeks says: Have the small one burner grill with adjustable heat control and igniter. It is about 4 years old and the heat control knob is inoperable. Heat stays full on all the time. Where to get new control?

Need a replacement

Posted on Oct 29, 2016 at 01:21 AM

Gretta Taylor says: Where can I find a replacement dish for one of the electric wax warmers? Please do help to find it. Thank you.

Looking for replacement

Posted on Oct 28, 2016 at 11:44 PM

Tomi Stafford says: I have product number FPBHGD-ZR0 and I am wondering if I can get replacement parts of one bowl with handle, and stem.

Sharing the experience

Posted on Oct 28, 2016 at 08:11 PM

Gaylene Chappell says: I purchased this set just about 1 year ago and we really love them, but we noticed the color on the chairs on the arms was coming off. Then I went to sit down in my chair and it broke. I turned it over and where it was welded together just broke. Now we aren't able to buy a new set and we had heard that Better Homes furniture was a very good purchase and would last a very long time. Its all wrong. We are very disappointed with Better Homes and would like to know if anything can be done. I have taken pictures and would like to share them with you. Please contact me.

Gaylene Chappell

Faulty toothbrush holder

Posted on Oct 21, 2016 at 08:54 PM

Christy Foy says: I purchased a toothbrush holder at Walmart and when I got home I placed the holder on the sink. I had cleaned the sink many times before removing the holder to clean the sink, but this time I removed the holder and it left a round stain on my sink. I tried to clean it to get the stain out but nothing I tried worked. We just refinished my whole bathroom and the sink is brand new. I went to walmart where I purchased it and the manager told me its not on their end to fix it because its not their product. They only sell the products and have nothing to do with handling of issues like this.

Sharing dissatisfaction about product

Posted on Oct 21, 2016 at 06:42 PM

Tricia brendle says: I would like to know why the scented wax cubes are not as strong as they use to be. I buy a lot from Walmart and about 2 days I have to replace the wax. I have 8 warmers and this is getting expensive. I use to buy scentsy and some one told me about the wax cubes at Walmart and about a year and half ago, I started buying them but now I have noticed they don't last but two days. You all are cutting down on the oil or scent you put in them. I do not have my check out slip for Walmart to take about 10 boxes back. I would like to know what to do with them?

Dissatisfied with customer service

Posted on Oct 21, 2016 at 10:59 AM

Cyndi Grimes says: Does Better Homes and Gardens actually read these messages? These poor folks have true problems, and it does not seem anyone is actually listening. How about responding here, so that all might see that your corporation truly cares about its customers?

Complaining about ads on site

Posted on Oct 21, 2016 at 10:46 AM

Cyndi Grimes says: Shouldn't Better Homes and Gardens have a classier online presence? Thought, I would check out a link to a site promoting curb appeal hacks. I didn't realize that it was Better Homes and Gardens (bhg) until I got there. However, I became completely frustrated as I tried to advance through the list. I could not close the continual ads covering both the top and bottom of the photos on my 7-inch android. A cell phone visitor would have even more frustration, I would presume.

Loved what I was seeing, but I gave up at the fifth photo. I won't be back to, but you might want to consider stepping up your game. Your site mimicks those tabloid like sites. Not good.

Complaint about broken dish set

Posted on Oct 21, 2016 at 12:16 AM

Brittany Lehman says: I just bought the 16 piece sierra dish set and I have a few broken pieces in it. Please look into the matter.

Need email address removal

Posted on Oct 20, 2016 at 11:04 PM

Donald Samson says: Please remove my name and e-mail address from the weekly, that I have been receiving nearly everyday as I no longer have time to read this.

Regarding experience of service received

Posted on Oct 20, 2016 at 01:32 AM

Beth Parker says: Hello,
I purchased one of your stainless trash cans from Walmart and the top lid was broken and I can no longer use the step feature with this trash can. That was one feature that sold me on this product along with the look of the can. I have tried to contact the American customer service on the trashcan and was treated very rude and was told no trashcan replacements or parts are available. What am I suppose to do with this? I am trying to follow what the packaging says by call first before you took it back. But now I am told there is nothing you can do for me which I feel is very poor products and customer service on your part. I have always been happy with all the products I have purchased from your company but I don't think I will be purchasing anymore products or magazines from a shady company who doesn't stand behind their products.

Complaint about set ordered

Posted on Oct 18, 2016 at 05:37 PM

Rebekah Agnew says: Hello,

Last week I purchased a King bedding set from my local Walmart- 5851 Mercury Dr, Dearborn MI 48126. It was on sale for $54.00 with product number 067571665073.
It was a Better Home and Gardens set and I will include the picture of the package and the picture of the actual bedding on the bed.
I gave it to a friend as a birthday gift because I knew they had been wanting that exact comforter set for a while.
The next day after giving the gift, I got a call from the friend and we were very disappointed because all of the pieces to the set were not included. There was a comforter, two standard pillow cases and only one decorative pillow instead of the two that were supposed to come with it.
Someone must have taken the second pillow out at the store, or perhaps returned it prior to me buying it without the second decorative pillow inside.

Thus, not only did I get ripped off paying for a set where not everything was included, but my friend missed out on the entire set, only to learn that the missing pillow was his favorite part of the comforter set to begin with. I did not return it.

Looking for replacement of shades

Posted on Oct 17, 2016 at 08:21 AM

Debra Hanlon says: About 10 years ago, I bought two victorian table lamps. I dropped one on the floor and broke the frosted glass shade. It looks to be the same size as the victorian floor lamp. I would like to know if I can just purchase a replacement shade as I really love the lamps as they go very well in style with all of my antiques.

Asking for warranty period

Posted on Oct 17, 2016 at 08:11 AM

Katie Sherman says: I am looking for a replacement top for a BHG 10 C food processor. The plastic has broken off from the top, making the center rotating piece move all over the place and making horrible noise. Other plastic pieces from the lid are broken and have a bad affect on the grater. How long is the warranty on this?

Faulty product issue

Posted on Oct 15, 2016 at 01:33 AM

Steve Ims says: We have a set of tan dishes (front or inside) and brown on all backside of bowls and plates. There is a "design rim" on all the dishes and bowls. This design rim now looks faded on some and if you try to wipe off it leaves a black mark on the cloth, what is this? The coffee cups are fine.


Looking forward for new collection

Posted on Oct 15, 2016 at 01:21 AM

Nadine says: Will there be a 2016 version of the Better Home and Gardens Heritage Dinnerware collection? If so then is it already in stores or when will it be available? Are there any photos online of the new collection?

Julissa Nolasco says:

Posted on Oct 08, 2016 at 05:39 AM

I purchased patio furniture from Walmart a few years back and even though I keep my patio furniture under a covered area away from water, the fabric is tearing on the ottoman/coffee table. What do I need to do to get a replacement cushion for the ottoman/table?

Stephanie says:

Posted on Oct 07, 2016 at 09:00 PM

I am writing this to you to inform you about how unhappy is I am with the diffuser(s) that I have bought from my local Walmart. I have bought three of them from Walmart, each of them costing me $30 a piece. Each of them have come apart and broken and even stopped working. The most recent one just stopped working for no reason. I also had bought one for my mother-in-law for her birthday and that one as well has stopped working. I am very unhappy and this is why I am contacting you. It worked fine and my house smell great. I have looked online to see if there maybe something I was doing wrong and have tried many different things to get them working again. I eventually just threw them away because I was so mad. I have spent well over $100 on these diffusers and I am not happy at all. I want resolution and I want something done.

Thank you.

Brigette Kreimer says:

Posted on Oct 07, 2016 at 03:01 PM

Hello, I am looking for parts to my bronze garnet rack. The pieces that I need are the plastic pieces that clip onto the poles for pieces to fit together. I also need the two pant holders.

Terry Dawn Wensman Dudley says:

Posted on Oct 04, 2016 at 03:25 AM

I purchased a textured velvet plush blanket of king size silver and was very disappointed. It wasn't as plush as I expected it to be in fact it was very thin. This is the second time I purchased this brand and dissatisfied with it for both times.

Charlene says:

Posted on Oct 03, 2016 at 01:16 AM

I sent an email on 2/8/2016 asking for help as to where I may get a lid to replace one I lost to my 12 QT/11.4L cooking pot? I was sent a reply that my email was sent to the department that handles this. I hear nothing. I emailed back on 3/15/2016 and asked again about finding a replacement lid. Today is 10/2/2016 and I stillL have not received a reply. Not happy with what at once was a very replicable company.

Deborah Caddell says:

Posted on Oct 01, 2016 at 10:17 PM

Apparently, someone signed me up for both your magazine and the parent magazine. My email was hacked so please cancel any orders you may have received from that email address and remove my name from your files.

Sandi Pettenger says:

Posted on Oct 01, 2016 at 12:45 AM

I am not happy at all. I have been trying to get ahold of someone for the past few months about the entertainment center we purchased from Walmart. We contacted Walmart about this and they said we had to contact you. I have all paper work on this and emails to support my emails sent too. The product is fault and does not hold up at all. I paid 248.00 for a lousy stand that doesn't hold anything than maybe a nail. I don't even have my TV on this because it wobbles, doesn't hold any movies because it doesn't have a bottom board. This is not an entertainment center. I want someone to contact me back as soon as possible.

Kathy Grasman says:

Posted on Sep 30, 2016 at 08:57 PM

I purchased Better Homes and Garden's two Velvet Plush Blankets (Twin - Brownstone) at Walmart. After I washed them (dryer setting - permanent-press) they were so full of fuzz balls and I did not hold up after laundering. How can I get these replaced?

Kathy Grasman
616 8910-1***

Lara says:

Posted on Sep 29, 2016 at 06:58 AM

Can someone please help me? I am looking for a Bright medallion velvet plish throw which I purchased at Walmart last year. I am in need of another one. This one is bright pink, raspberry, with bright blue background. I have the wrapping with id number
INI: 06157599141
BH05-009-099-36 and
bar code number 784857633641.

Rena Vanocker says:

Posted on Sep 26, 2016 at 06:54 PM

I bought the crossmill collection. I absolutely loved it however my TV stand is the only piece peeling like crazy on all the edges. Is anyone else having this problem? The price I paid for this is very upset.

Ronda Phillips says:

Posted on Sep 26, 2016 at 08:02 AM

I own a Better Homes and Gardens shower liner. I am unsure of how long I have had it but it was fine up until about a month ago. I noticed that it was not Mildew resistant any longer, small black spots have formed. I have tried scrubbing bubbles and I have washed it but they come back. So can you do anything for me? The product states mildew resistant but obviously that is not true. Please get back to me. Thank you for your time.

Victor Ricketts says:

Posted on Sep 19, 2016 at 07:37 PM

We purchased a Better Homes and Gardens 65 inch TV stand from Walmart, but no assembly instructions were included in the box. Can we get a copy of the instructions emailed to Please help.

PC code 4266616011
Crossmill 65 inch TV Stand and console.

Sheryl Clingerman says:

Posted on Sep 19, 2016 at 12:36 AM

Better Homes and Gardens Avington 8-Piece solar-powered landscape lighting set doesn't work. Sorry, that I threw away the box and paid good money for them. Want my money back since company created lights that do not work past first charge.

ken leone says:

Posted on Sep 18, 2016 at 08:55 PM

I have a Better Homes and Gardens 75‘, 5/8" garden hose that has developed a problem. Can you tell me what the warranty is on this item?

Karen Wright says:

Posted on Sep 18, 2016 at 05:10 AM

Hello Sir/Madam,
I am looking for a lid that sits on top of the light that melts the wax in an electric wax warmer. I can find wax and lights but no lids. When looking for help this is what I got was Better Homes and Gardens wax warmer replacement lid or dish and I can't find either. Please help.

Katie says:

Posted on Sep 15, 2016 at 03:19 PM

Good Morning,

I am contacting you this morning in regards to your dinner wear. I placed a plate into the microwave for thirty seconds and it broke into two pieces. After it happened, I double checked to see whether if it was microwave safe or not and on the back of the plate it was stated dish washer and microwave safe. I feel that the plate must have had a manufacturing defect as it broke in such a fashion. How can I replace the plate? It belongs to my roommate and I feel terrible about its breaking.
Thank you for taking the time to read my concern,


Daniel Moyer says:

Posted on Sep 13, 2016 at 10:14 PM

I bought a table and set of four chairs at Walmart for my wife for her birthday. I thought they were really good quality( still do)until one of the chair backs broke at the wooden dowels. I know we are all humans and can make mistakes, but being a couple weeks old they should last longer than that. I hope this can be resolved with a replacement chair. The style is the model number bh44-084-399-01. I like the products and ask kindly for resolve. Thank you

Kelsey says:

Posted on Sep 12, 2016 at 08:39 AM

Hi i got the deer garden and homes wax warmer for christmas and i absolutely love it! But i think my kids threw away the top on accident. Im so very sad because i love my wax warmer and i can't find a replacement top.

Genevieve says:

Posted on Sep 09, 2016 at 11:12 PM

When my mother in law decided to participate in our new apartment shopping she bought my family a beautiful red umbrella. Sadly when we finally got the new patio set we found that it's broken. The part where the ability to bend the umbrella stand is completely snapped I've tried finding a part to replace it and I can not return it since it was a gift and she disposed of the receipt. I'm not willing to buy a new one since there should have been nothing wrong with this one. I'd like a new umbrella to replace my current one. I'll even send you the broken one.

Shawn Aman says:

Posted on Sep 07, 2016 at 07:55 AM

Purchased this product new in summer of 2014 and it has said it was rated for 600lbs. I've had multiple welds fail on the upper and lower matters supporting section and have no clue how to repair or replace the broken parts. This was a very nice looking addition to my guest bedroom but no longer is comfortable to use because of broken support for the mattress. The most weight it ever had was less then 300lbs with 2 guests staying over. How can I replace or repair my broken purchase I've had it for 2 years it's been broken for about 6 months. Link to item is below.

Karen Waldrip says:

Posted on Sep 04, 2016 at 08:12 PM

I bought 400 TC sheets at Walmart, and they felt soft in the package. After washing they are really rough. These are a complete rip off!

Linda Kezier says:

Posted on Sep 03, 2016 at 06:35 AM

My mother saw a sample of the Better Homes and Gardens porcelain dinner, Hobnail, in white. She wants this set for her new kitchen. I am not finding it on the BHG websites or Walmart, where she first saw it. Is this available anywhere else?
Thanks for time and consideration.

Sylvia L Lutz says:

Posted on Sep 01, 2016 at 08:46 PM

I was notified on 8/29/16 by an email that I had won one of the Daily Sweepstakes. I tried to respond to the email with my choice of prize. The email was rejected, stating the email address was invalid. I called the help line, the rep told me the prize had already been claimed by someone else with the same email address. How is that possible? I have been a customer of BHG for a long time.

Ashley Wilkerson says:

Posted on Sep 01, 2016 at 12:12 AM

I purchased a wax warmer set from Walmart. The box shows the details which i chose. It contained one larger burner. A medium size similar in appearance and a variety of smells cube. Upon opening i was surprised to see that the one was broken and the other was not the product that was shown on the box. I also didn't get but 2 smells that was obviously not what was expected. I can not return this item and would like the products i paid for please..

Haley says:

Posted on Aug 31, 2016 at 11:55 PM

I have purchased and returned 3 of your automatic soap dispensers. The product is absolutely terrible. And now I have received one as a birthday gift. Well, it also does not work. I wish to be contacted. What has happened to the quality of H&G products?

Christy says:

Posted on Aug 25, 2016 at 10:25 PM

This is a scam. You get people to sign up for free magazine and then automatically start charging them when the free period is over. You trick people to sign up and then hope they don't remember to cancel the subscription when the free period is over. Then when you call to cancel it is all automated and you are unable to dispute the charges.

Jude Fernando says:

Posted on Aug 25, 2016 at 09:35 PM

Hi I purchased a table with 6 chairs from Better homes and Garden supplier through walmart online store. I received the items this morning through UPS. When I unpacked the table which was in the box I found there is a damage on one of the edges on the table. I need to return this to receive a table in good condition.

Jose says:

Posted on Aug 25, 2016 at 08:28 AM

Will you please manufacturer a laundry hamper which would occupy two vertical spaces in the cube storage shelf? This would allow me to remove one shelf; now I have a hamper which slides into the unit. Thanks.


Posted on Aug 23, 2016 at 11:43 PM

I purchased a comforter set a few weeks ago. I washed it according to product label. The comforter has come apart in several places. I am not happy with the quality or maybe I just received a poorly sewn comforter. Please contact me for receipt, and/or photos.

Kathy Jackson says:

Posted on Aug 23, 2016 at 01:35 AM

I got a Galvanized Steel Beverage Dispenser from Walmart and when I got it home it has the spot missing. How can I get one? Walmart no longer has them in stock.

karen says:

Posted on Aug 22, 2016 at 09:56 PM

I purchased two patio umbrellas from Wal-Mart.# BH 16-092-599-11. I bought them in Feb. on line because last year they were sold out in April. I set them Memorial Day weekend. Yesterday I noticed that the black stripe has now turned brown! I am very disappointed with this product. My last umbrella lasted for many seasons. I am very careful to cover the umbrella when not in se. I do feel this is not something that should have faded so quickly and I am hoping to find a resolution for this problem. As can see there is a letter they will not type on this site ,hoping it is readable.

Janet Dorion says:

Posted on Aug 17, 2016 at 06:34 AM

Hey. I have 4 sets of off-white bhg dishes. They were beautiful and I was so excited to find them! After a short time, the dishes all ended p getting black marks (Ok I don't know why, but the letter after T and before V won't work in this email). They are so dirty looking from the fork marks, that I can't even serve anyone who comes, food on them. They are very embarrassing. What I want to know, is why did they show all the fork marks and how do I know that your other dishes just won't do the same thing?!

Teresa Omohndro says:

Posted on Aug 16, 2016 at 01:05 AM

I recently ordered the 7 piece Better homes and gardens deerfield patio set from Walmart. The order came in three different boxes on different days. First the swivel chairs(2) came in with missing pieces. I called Bond Mfg. to ask for replacement parts, the toll free # on the instructions repeatedly gave me a recording that told me I had dialed a # that was not available from my calling area or I got a recording about medical alert bracelets Finally after more than a dozen attempts I was connected to customer service where the lady told me she was mailing the parts the next day and I to. expect them in 7 -10 days. I still have not gotten them after 16 days. The 4 chairs came in a few days later with no problem. Then a few days later the table came in - 11 of the 15 slate tiles were broken - there was no padding or protection. I tried calling the # again and after several failed attempts I emailed Bond Mfg and asked for them to ship new slate tiles. The response was to return it to Now how was I going to do that after we had to rip the box apart to remove the table.

Patrick Roberts says:

Posted on Aug 14, 2016 at 08:59 PM

I purchased a gazebo threw from better homes and gardens and the canopy has torn also the awning i have left my phone number but no one gets back to me..

Amber Suddeth says:

Posted on Aug 14, 2016 at 08:26 AM

I bought a better homes and garden stainless steel 10.6 gallon rectangle trash can from Walmart a little over 3 months ago and the back of it where the medal crease goes all the way down the back corner is coming apart I tried to take it back to Walmart but they would not take it back since it's been longer than 90 days. They told me to contact y'all to get it replaced...

Erika Palacio says:

Posted on Aug 11, 2016 at 08:40 PM

I purchased a gazebo in April and it has literally fallen apart. The tent has ripped on each corner which has caused it to be just hanging down. I have tried several phone numbers to reach your warranty department with no success. I find it incredible that this $200 gazebo has completely damaged within 3 months of use. I believe this gazebo is not made for the Miami rainy weather. I hope you help me find a resolution. I can send you pictures of my gazebo. I appreciate your help on this matter.

mike frangos says:

Posted on Aug 09, 2016 at 06:13 AM

I've been leaving messages for 2 weeks no one has called back about a lost item is everyone away?

please try again number is 541 535 3532..

Manuel Lopez says:

Posted on Aug 09, 2016 at 02:47 AM

I buy a furnished about six months ago and is damaged I call Walmart they didn't help me with the parts I called diferente# from bhg no answer from you guys at all

Cheryl Schroyer says:

Posted on Aug 08, 2016 at 11:07 PM

I paid for a Better Homes and Gardens coffee table at Walmart on 07/30/2016.
I asked the person who assembled the coffee table to save the paper work in the box and he did not.
I was wondering if you can get me the paper work? LR03 BH45-021-399-01
Cheryl Schroyer
(937) 546-5049

If I don't answer I'm at work and will try to call back.

Nicole says:

Posted on Aug 08, 2016 at 01:33 AM

I have purchased now 11 of your accent wax warmers and on 6 of them the electrical component has gone bad. Is it normal for these to only last about 6 months? Do you warranty your products? I understand they are only 10.00 each but now I am into for 120.00 and I just had two more go bad. I would understand that maybe one or two in the bunch but not six.

Dawn says:

Posted on Aug 05, 2016 at 05:53 AM

I am trying to find replacement cushions for my Better Homes and Gardens furniture. Can you help me?

Alicia lapham says:

Posted on Aug 03, 2016 at 03:38 PM

I ordered the better homes and gardens canal drive cabin style gazebo 11x11 from Walmart. I put the entire gazebo together and got the last section with the side awning and noticed that I had two f1 pieces for the side arm rather than an f1 and f2. With the entire piece out together I was not going to take it down and return it. Is it possible for you to send me the f2 piece so that I can use the side awning. This has been really disappointing.

Jessica Bumbasi says:

Posted on Aug 03, 2016 at 04:20 AM

I have purchased 2 of your high priced items one being the BHGgazebo for $350 and large 10ft umbrella $179. 00 both with missing parts. It was stated in the direction to not return to store but call 1800 customer service number given well needless to say the gazebo tent has not been used for 1 month and 1/2 that how long I've been awaiting the replacement canopy, and have been ignored 6 consecutive times. Umbrella customer service had not responded since 7/2. I need to know why you do not stand by your products and make your customer go through this. I have an important event to plan and everything has been placed on hold due to poor customer service. If I do not get his taken care of I will be returning these products back to the store and will not shop this name brand product again..

Elizabeth Tolle says:

Posted on Jul 31, 2016 at 11:57 PM

I am having issues with a recliner I bought only 1 year ago and the welding has broke. Not satisfied and need some advice.

Barbara Klein says:

Posted on Jul 31, 2016 at 04:32 AM

At last I have be given a few minutes to sit back, relax and enjoy this wonderful magazine! I purchased this special edition, "get together", its a party. several weeks or even months ago. Unfortunately, it has sat on my coffee table ever since due to no time for myself and I know I am among many mothers in the same situation, ha! I have picked it up and put it back so many times, however, at last, this afternoon, I was finally able to look through and read every page! This was one of the Best Magazine's that I have ever had the pleasure to read. I wanted to make sure you, all of you knew, that you did a Fabulous job in every area! Not only will I use the recipes and the ideas that you shared. I want to purchase more copies to give to my friends. I think this should be an on going magazine bring New Ideas, Yummy Recipes Fun and Refreshing whats to Entertain! Thank you to you all!

Barbara Klein

Maureen Overton says:

Posted on Jul 30, 2016 at 07:39 AM

i have tried several times to restart by subscription to bgh on line to no avail. please help me! i placed the magazine on hold and now i need to restart it.
Ma reen K Overton - it may be nder Terry L Overton
25518 S Canal St
Channahon, IL 60410

William Trcotte says:

Posted on Jul 30, 2016 at 01:46 AM

I got a BHG recliner for Christmas 2015 and the recliner's footstool portion is no longer extending out. I don't know how to get another chair.

Aaron says:

Posted on Jul 28, 2016 at 04:46 AM

About 2 months ago my wife and I bought 3 of the 2 inch faux wood white blinds from BH at Walmart.
All 3 boxes had appeared to be returned to store, and they were the only 3 there. So we bought them. The first box had a lot of tape on it as if someone had returned it and couldn't get it into the box. All the pieces were there.
The 2nd and 3rd box that appeared to be in better shape, are missing several pieces, and both times I called Walmart they had not gotten any of the blinds in yet so there was no point in me returning them to exchange.
The pieces missing from the 2 sets of blinds are: 1 left and 1 right mounting bracket, 1 valance (for the top of the blind),
4 valance clips, and 8 of the longer screws for mounting the brackets.
Any way to get this missing hardware?
Please Help.

Ranee Cobb says:

Posted on Jul 27, 2016 at 07:56 PM

Good morning.
I purchased the 9' garden umbrella at Walmart. The bottom portion of the pole is bent and chipped, so I'm unable to use the umbrella. Walmart is telling me that I need to contact you for a replacement pole.
I would like to be able to use this umbrella so I look forward to hearing from you.

M. Gill says:

Posted on Jul 26, 2016 at 12:02 PM

I have cancelled an account repeatedly #10010847787 last year and this year i returned the book -Christmas FTH vol 21. Yet you still bill me. please cancel this account and never send another book or i will be seeing a lawyer and reporting you to the better business bureau.
Maureen Gill

sheila reynolds says:

Posted on Jul 26, 2016 at 07:48 AM

I'm very angry. I paid for a dish set and the large plate has a chip. I sent an email to the given address and the response I get says that only two sets allow for replacements. It doesn't say that on the box or the information (that I still have) that is given. It says to contact via email and not to take back to the store. If not fixed, I will be lodging a major complain as well as blasting the details all over the place online.

Shawn Stewart says:

Posted on Jul 25, 2016 at 09:39 PM

On 2/16/16, I purchased the BHG Stonehaven Futon from the Battle Ground, WA Walmart. After 3 uses, I weigh 130 lbs, 4 welds failed and one of the metal bars folded at the screw. Walmart won't exchange it or refund my money as its been more than 90 days. I have left more than a dozen messages with BHG product support and no one has had the common courtesy of returning my calls. I am outraged. My grandmother's, my mother, swore by the BHG name, if they endorsed it, that was good enough. How sad that BHG has gone the way of so many other businesses, caring more about profits than customers. shame on them.

Timothy Jones says:

Posted on Jul 22, 2016 at 11:15 PM

My gazebo bought the Walmart was received damaged. I Erected gazebo and the hinge broke on the corner pole which bent the rods that hold the shade in place and tore the shade. I've had the gazebo for less than 2 months. Can send me replacement parts to fix it. Walmart DOESN'T HAVE BH&G phone # & told me to take the gazebo down, return it & order a new one. My wife & I could barely erect it the first time let alone take it down, bring it back and erect the new one. Please contact me and I'll tell you which parts I need thanks.

Viviana Dunay says:

Posted on Jul 20, 2016 at 07:21 PM

To Whom It May Concern,
On Monday evening my Homes & Garden patio set was delivered. In order for husband to get the set out of the box, he had to cut p the box. On Tuesday morning I took all the plastic off the chairs, table, & pillows. I then attached the arms to each chair. At that I realized that one of the arms was too short; therefore, there is not way I could attach it. I also noticed that the table was very unstable. Upon further inspection, I realized that the table was only balancing on 3 legs, for one of the legs was bent inward. I called Walmart & they recommended that I either return it in the original box, which is in a few pieces, or call Better Homes & Gardens. I called 515-284-2180 yesterday & left a message. I would definitely prepare to have the one left arm (when sitting in the chair) & table replaced. The set is Dawn Hill 4 piece aluminum conversation set. My order # is 4591616-153533. My cell # is 201-725-4075 or home # 623-551-8333. Can I get these replacement parts?

Shawn Stewart says:

Posted on Jul 19, 2016 at 09:53 PM

On Feb 16 2016, I purchased the Stonehaven futon from Walmart in Battle Ground, WA. The item was for our cabin and was set up there, used a total of 10 days by me, 130 lbs, and it is now unusable. Welds failed in 3 places and one of the metal tunes bent at a screw, all leaving multiple sharp edges. Walmart will not honor the year warranty, in fact after 90 days they will do nothing. I've left 3 messages at BHG product support and no call back. I am extremely upset.

Mari Bennett says:

Posted on Jul 17, 2016 at 07:57 AM

Hello, I wold like to stop getting mailings from BHG.
Mari Bennett
4829 W. New World Dr.
Glendale AZ 85302-5139


Debra Congram says:

Posted on Jul 16, 2016 at 04:47 AM

Please tell me how I can get replacement cushions for the Azalea 2-seat set. Very much enjoy the chairs but need new pads and wold like new colors, too.
BTW, the letter "Yew" isn't typing on this comment "Yew" can see!

Angelia Smith says:

Posted on Jul 15, 2016 at 07:53 PM

I bought a table and 4 chairs for my screened in porch. I woke this morning to find it shattered on the floor. The screen doors were locked. Nothing else on the porch besides a kids table and chairs. Has this ever happened before. I noticed it didn't really have a brace under it just some small braces around the edge. My family eats almost every meal here. So glad this did not happen while we were sitting there. Feel free to e-mail me or call me my phone number is 270-250-2519.

Priscilla Berry Nelson says:

Posted on Jul 14, 2016 at 01:30 AM

I purchased a patio furniture set with MODEL BH1609209919, Better Homes & Gardens Byron Valley XBack 5 PC Gas Fire Pit Set. It just arrived today and is missing the back of ONE chair. I have all of the hardware. I just the need the X black metal back to the chair.

Fran sqeo says:

Posted on Jul 10, 2016 at 09:53 PM

I purchased a 4 piece carter hills outdoor conversation set st Walmart. When I purchased it the box was falling apart so the gentleman at the store removed the box and I took it home in pieces when I decided to put it together a few days later I noticed that all the hardware is missing now I am notable to enjoy my set please help.

Sherry says:

Posted on Jul 06, 2016 at 05:14 AM

I purchased a gass grill from Walmart and the first 2 times I used it it was fine. Every time I use it now I make sure it is clean and the grease drip tray is clean, but I had been having a fire in the grill. On the 4th we tried again for a cookout and all the food and the grill caught on fire. We had to use an fire extinguisher to put it out and all the wires were on fire. I am looking for a refund for this faulty grill.

Haley says:

Posted on Jun 30, 2016 at 08:58 PM

Dear sir/ madam I am writing in regards to the amazing product I purchase at Walmart I have 2 oil different users they are absolutely wonderful scentsy want anywhere from $130-$290 for a different user.. but if you ask me the better homes ones are better. I use the products every day and I was so happy with the first one that I bought a second one and bought one for my mom and one for my grandma for mothers day. They are happy with them too. Thank you for this wonderful inexpensive product. I hope to buy a few more in the future one for the bathroom and maybe one for the kitchen. I was hoping for some samples or even just some coupons my address is 722 Lincoln ave. Owosso, Michigan 48867. I hope to hear back soon. Thank you for your time.

Julia says:

Posted on Jun 29, 2016 at 08:17 PM

I received the traditional tufted bench with turned wood legs navy. The only problem is that the legs were not included so my order is not completed. I am looking for a resolve of this matter.

Jeff Scott says:

Posted on Jun 29, 2016 at 01:19 AM

I purchased the 4 piece Castlewood Solar powered Landscape Light Set from Walmart. I picked them up the 6th of June. One of the lights in the set is not working. I replaced the battery and it worked for two nights then would not come on again. Apparently the solar cell is not charging the battery. What do I need to do the get this one light fixed or replaced.

Debbie says:

Posted on Jun 28, 2016 at 08:53 PM

I am having a difficult time finding the better home & garden thick & plush towels in Bombay brown. Will they ever have that color again?

Lynn Bowman says:

Posted on Jun 28, 2016 at 01:55 AM

Trying to find out why you stopped making the Posies & Plaid Comforter Set. It was turquoise & orange, light weight. Four piece full comforter set.

jo d blain says:

Posted on Jun 23, 2016 at 03:11 AM

I am trying to cancel a subscription, I've been receiving for months. I didn't subscribe for it I don't read this and hope I'm not paying for it. Jo Blain
30 N. Rainbow Drive
Dayton, Nev 89403


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