Aliexpress Customer Service Number

Average: 3 (2 votes)
514 Reviews

Aliexpress Intro

Aliexpress is a Chinese online retailer company operating their operation across the world. The company was launched in 2010. The main headquarters of the company situated in Zhejiang, China. The company launched a platform for small business through which they can sell their products to international buyers. Aliexpress is the most visited E-Commerce website in Russia whereas in Brazil it is a 10th most visited website. It provides an opportunity for small traders to sell their products online all over the world.
The Aliexpress is compared to eBay because the merchant is independent to sell their products. The company website is presently available in several languages English, Spanish, Dutch, French, Italian, Polish, Russian and many more. The owner of the company is Alibaba Group. The company provides their products in more than 200 countries named as United States, Russian Federation, Spain, France, Brazil, Netherlands, Canada, Germany and many more. The company established as a Business-to-Business purchasing and selling website. The organisation then grew to business-to-consumer, consumer-to-consumer, consumer-to-consumer, cloud computing and payment services. The online sellers of the company can be from companies or individual. The main difference between the Aliexpress from other e-commerce is that they only act as a platform and they don’t sell products directly to the customers. The online retailer company attaches Chinese businesses with buyers.

Aliexpress contact address 1058

Aliexpress Products

The online website of the company provides products in categories named as Women’s Clothing, Men’s Clothing, Cellphones and Accessories, Consumer Electronics, Jewellery and Watches, Home & Garden, Bags and Shoes. The Aliexpress provides several men clothing products to the customers named as Jackets, Socks, Sweaters, T-Shirts, Underwear and many more. As of September 2018 records, the Chief Executive Officers of the bank is Edward Robinson Mcgraw. In the case of a deposit, they are the eight largest companies in Memphis.

Affiliate Program

The affiliate program of the company pays commission for every purchase that arrived from the partner’s website and blog. The company affiliate program offers several benefits to partners such as free and easy, commission per month and high commission.

Conatct detail of Aliexpress

  • Address

    3945 Freedom Circle, Suite 600 Santa Clara, California 95054, United States

  • Contact Number

    (+1) 408-748-1200

  • Email Address

  • Website

Identify this call type

Click on the type of call you are receiving to help identify the caller.

22% Automated

5 reported this number as automated

9% Collection

2 reported this number as collection

13% Legitimate

3 reported this number as legitimate


0% Marketing

0 reported this number as marketing

48% Scam

11 reported this number as scam

9% Other

2 reported this number as other

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comments (514) on Aliexpress Customer Service Contact Number

Hike my accont

Posted on May 22, 2018 at 09:10 PM

Prithavi says: Dear Sir,

Request you to please stop delivery of the item purchased by from SBI Card no. – 5196 2000 6045 6836, on 22.05.2018 approx (INR 15000) deducted from my account on behalf of
Anybody has hike my account & using it. Details of payment are given below


I am very grateful to you for this help.


W/o – Prithavi

Need help regarding order

Posted on Dec 05, 2016 at 07:55 PM

Vernita Gerrier says: I ordered from Gold Store. I spoke to Lily and I did not received my order and now the website is not letting me start a complaint. The seller told me to wait for the end of November to get my order and I still did not get the order. I paid for it and it did not came, it stop in China. I have all the email information from sell. No one is there to help from Aliexpress.

Looking for reset button

Posted on Dec 05, 2016 at 07:16 AM

Joel MonkarshM says: Where is the reset button to reset my password? At the moment you have my password screwed up. Please help me out with this. Thank you.

Inquiring about the order

Posted on Dec 04, 2016 at 01:00 PM

Anju K Khadka says: Hello,
This is in reference to the order number 80747381700440 placed on December 2nd at 2:33 am. I got multiple emails saying that the payment has been processed successfully. I just want to make sure it is only one order of $67.02 because of the internet being slow. I was trying hard to complete my order.
Thank you.

Need the refund

Posted on Dec 02, 2016 at 03:16 PM

gu l shan ku Mar says: I ordered on 25/09/2016 the 5 shirts and is now waiting since 2 months over and yet not received any parcel. I openly dispute and is waiting for my money back. My tracking number is RF359186201CN.

Need to purchase a gift

Posted on Dec 02, 2016 at 10:02 AM

Gale Vaillancourt says: Could you possibly take my order on phone? I live in a Condo in San Mateo and the computer at the reception is terrible. I would like to order two of your white or grey penguin ceramic figurines for my sister's birthday at the end of December. It would be great if I could purchase this gift from you. Thank you for your time and attention.

Complaint about fraud and refund

Posted on Dec 02, 2016 at 03:34 AM

Tracey Willetts says: Order number is 80702708622128. My credit card payment better be refunded by tomorrow December 2, 2016. If not my attorney will be contacting you. I have every intention of informing the FBI internet protection department and alerting them about your company's illegal operations.

Inquiring about the order and payment

Posted on Dec 01, 2016 at 06:22 AM

Emily Loveland says: I have two orders that were closed. I want the items and the payment processed. Is there a contact number I can call?


Looking for the order

Posted on Dec 01, 2016 at 12:39 AM

Mendi vinson says: I ordered some jewelries on 10/3/16 and I received some but up till now I have not received one item that I ordered two of the same item with the Id 79026909073041. Then I ordered some items again on 10/25/16 with id 79703836493041 and that has not being received till now. Please can you look into it and let me know why they are not sent to me.

Order delivery issue

Posted on Nov 30, 2016 at 04:27 PM

gmarimuthu says: I have not received my articles with order number 80348543753075 till now. Please reply and provide information about its delivery.

Looking for the order placed

Posted on Nov 30, 2016 at 05:10 AM

Paula panioto says: When will I get my order? These are the order numbers 80499547206598 and another one is 80499547176598. Please inform me for the delivery.

Reporting about fraud

Posted on Nov 30, 2016 at 02:12 AM

kathy dagnon says: I have ordered many items from Aliexpress and have received none of my items. Now I try to call the customer service line and it says it is a non working number. Now I am very nervous that this is a fraudulent site.

Issue of order tracking

Posted on Nov 29, 2016 at 10:08 PM

Uchechukwu Nwamba says: Yet to track this order with number provided 80396280353409. Please I need to know what is going on with this order too 80596081373409. I have never had this experience since I started buying front Aliexpress.

Got charged for closed items

Posted on Nov 29, 2016 at 02:24 AM

Sheyla vargas says: I made several purchases that have been deducted from my bank but items are closed. Why is that so?

Regarding account deletion

Posted on Nov 29, 2016 at 01:18 AM

JA RICHARDSON says: I just want to change my Visa number to a new one. I am not able to change online without total problems. I want someone to call me and walk me through how to do it. I tried and I don't want any "Alipay" and I am a customer not a manufacturer or seller. Should I delete my account with Aliexpress and start over?

Asking about order shipment

Posted on Nov 28, 2016 at 07:31 AM

Uchechukwu Nwamba says: I placed order for a red george precisely on 18th of November at 7.50 pm and up till now it is still awaiting for shipment. I can't really comprehend this. My order number is 8039628035409. The purpose of ordering this will soon be defeated. I paid total of $65 and some change for this george. Please I need to know what is going on because I needed it for an occasion coming up next Sunday, 4th of December.

Need the contact details

Posted on Nov 27, 2016 at 05:53 AM

Farrah Woods says: I am trying to track my order but it's a bogus number so I can't contact you all. Please provide the right number.

Issue of order delivery

Posted on Nov 23, 2016 at 03:19 PM

Taneka says: Hello,
I received a voice mail stating my hair arrived but my address was undeliverable that I wasn't home when it was being delivered. My apartment complex accepts packages. Could you help me?

Asking for making a return offer

Posted on Nov 22, 2016 at 05:16 AM

Ashlande says: Hello, I am Ashlande. I ordered a weave but it is too short. It's that okay to return it and get a one for longer. Number is 8615936319***.

Looking for order delivery

Posted on Nov 22, 2016 at 02:26 AM

Larry Deforrest says: Ordered LED shoes on 10/21/16. I haven't received my product as of today, 11/21/16. Order number is 7961719738843 costing $30.52, as posted on my checking account on 10/24/16. Product was due 12-20 days after ordering. Please contact me. My name is Larry Deforrest and number is 313-929-3***. Tried calling customer service number. It seems inactive.

Issue of order delivery

Posted on Nov 20, 2016 at 07:23 AM

Larry Deforrest says: Ordered a pair of LED shoes for myself on 10-21-16. Delivery within 20 days. I haven't received the shoes as of today on 11-19-16.

Issue of order delivery

Posted on Nov 20, 2016 at 01:00 AM

Dumas Beralice says: I ordered two chain and a teeth gold. I see that they don't send it to me yet and I want to know what is going on? Please respond.

Regarding order cancellation and refund

Posted on Nov 18, 2016 at 05:37 PM

Rose says: Hello,
My name is Rose. I am writing because I had placed an order on Friday 11/11/2016 and then I cancelled the order within two seconds because I had used the wrong card. The vendor did approved the cancellation. I still want my refund. I checked my bank account and it was charged but never refunded with money. I need a response because I have to contact my bank. Phone number is 561 537 6***. I have been calling this number 408 748 1*** and it is not working.

Thank you.

Batteries not received

Posted on Nov 18, 2016 at 06:51 AM

Patrick Ndunda says: I have just received my electric pipe 618 but there were no 2 batteries included. Can you do something regarding this? If so please reply.

Lanty Tyler says:

Posted on Nov 18, 2016 at 04:13 AM

I sent email to about purchasing human hair as a vendor I used the email as above. But it failed, unable to deliver. I have a Hair Replacement shop Springfield, Mo. The Mane Maker. Can I buy locally or is it through China ? Can anyone call my business . We are CST. 417-882-3508 or cell 417-380-9936
Address 2528 S. Campbell Ave., Springfield, Mo. 65807

complaint against delay order

Posted on Nov 18, 2016 at 04:04 AM

Margarette Lafortune says: Hi my name is Margarette Lafortune, I live @ 1127 salem Rd Burlington NJ 08016. On October 10, I ordered a brooch, the money is been taking away but I never received anything.

Regarding order placement

Posted on Nov 18, 2016 at 03:14 AM

Gabrielle Page says: I would like to pay the difference to get a longer length wig which I ordered today. The details are given in the link below #

Asking for refund

Posted on Nov 17, 2016 at 10:16 PM

Trisha says: I placed an order for $900 last week and then I cancelled it but up to today dates the money is still not released back to my card. Can someone please explain to me what is going on?

Looking for refund

Posted on Nov 17, 2016 at 09:33 PM

Abby Gail enriqez says: Hello,
I need to contact you for the seller on Aliexpress. I bought a ring that cost $1598 and I have returned it due to wrong advertising. The ring was not real and the stone was not Moissanite. It has been almost a month I ask for the refund haven't paid me. Please contact me at 2245877***.

Abby Gail enriqez

Call me as soon as possible please.

Regarding order delivery

Posted on Nov 16, 2016 at 08:28 PM

Elaine Boyd says: I placed an order for 2 black dragon hand fans on 10/28/16. You were paid but I have never received my item. Your phone number is not working. Please call me about this order for all I have is my bank information number receipt. My number is 913-244-5***.

Unhappy with the service

Posted on Nov 16, 2016 at 08:04 AM

Shaneice Simmons says: This was my first time using Aliexpress and probably my last. It was the worst online website to order from. My bad experience will be shared.

Login trouble

Posted on Nov 16, 2016 at 03:58 AM

Kevin Kosowan says: This is 4th email attempt. I am unable to log in, therefore I can not open a dispute or request refund. I try to reset my password at least 10 times. In verification email it says click button below but there is no button to click.

Is this site a scam? All of my previous emails and requests for help have been ignored.

Asking for refund

Posted on Nov 16, 2016 at 12:38 AM

Joana Cruz says: I haven't received my product and want the money back. It has been over a month and still I am waiting for it. Please do the refund as soon as possible.

Asking for order delivery

Posted on Nov 15, 2016 at 06:44 PM

Rohini Rakesh says: I am not getting my order and I am very worried about that. It has been almost 2 months and still I have not received my order yet. Please see to it.

Need refund

Posted on Nov 14, 2016 at 01:27 PM

Tyqusha Smith says: One of your colleagues is a scam. She promised a refund and has not yet kept that promise. She asked me to cancel the dispute which I did, so she can give me my refund. Not knowing that after 15 days, I can no longer make a dispute. I just want my refund that was promised to me. I also have messages from me and the colleague back to me.

Unable to get the coupon code bar

Posted on Nov 14, 2016 at 08:50 AM

Christina Nardini says: My name is Christina and I was trying to order some stuff for my family and friends for Christimas. I was trying to enter in the coupon codes from Giving Assistant and I didn't see an enter coupon code bar. What is the matter?

Got charged for cancelled account

Posted on Nov 14, 2016 at 03:41 AM

Cynthia lin says: I cancelled the order and you guys still charge my card with the money. Is there any explanation? I called at the number 5 times and it doesn't even go through. I send you an email and the email doesn't exist.

Looking for parcel

Posted on Nov 13, 2016 at 12:28 AM

Angela clarke says: I am beyond mad. I changed my address on your website and it didn't work so my parcel went to my old address. I went there to get it and was told it would be in the garage. Today it wasn't and now I am being told by the people that live there now if I go back there they will call, the cops and I called the post office and they said that it was delivered to the community mail box. No one signed for it. I also called the cops and they said they can't do anything if there is no proof. It is there so now I am not going to get my parcel because your website messed up and the seller won't help me.

Trying to make an order

Posted on Nov 12, 2016 at 07:59 PM

Christine Chachanko says: Hello, I am confused as my order is not going through from last night? I ordered some headbands and it said it could take up to 6 hours to process. My name is Christine Chachanko so that is the name it would be under. Thanks.

Looking for order

Posted on Nov 12, 2016 at 11:02 AM

Jenifer rieger says: Can somebody please contact me? I tried to purchase my same order twice and it says it went through and then things were popping up that didn't go through. I have been waiting over 2 weeks for the sale and I am really upset. I can't get anything pulled up and I am fairly new to this. Can somebody please contact me immediately? I don't want all these charges on my debit card. Please my home number is 727 350-4***. My cell phone is 727-906-5***. My name is Jenifer Rieger. Please somebody contact me. I am freaking out really bad and I am having such issues with this. This is not fair that you offer 24-hour live chat but I can't seem to get it to work at all.

Regarding app

Posted on Nov 12, 2016 at 10:17 AM

Fatima says: Hello,
My name is Fatima Saccoh. I deleted my Aliexpress app from my phone and I uploaded it again but it was different. I even did an order to see my old order but it was nothing. Please fix it for me.

Regarding order

Posted on Nov 12, 2016 at 12:20 AM

scott parsons says: I was told 6 days ago that my package has been shipped and I still have not recieved it. I don't even know what company it is coming from nor do I have a tracking number.

Looking for contact details

Posted on Nov 10, 2016 at 11:26 PM

james says: I have tried to call but just hangs up. I must contact you. Give me a contact number for an American contact. You are denying my credit card. And I need paperwork to provide law enforcement that the products I buy and sell are legal. The number is 281 854 4***. If you don't contact me I promise I am not going down alone.

Looking for the order delivery

Posted on Nov 10, 2016 at 11:07 PM

Winona Neely says: I ordered a coat in September or October and I saw on the site that it says it was attempted to be delivered but it wasn't. Where is it?

shawna george says:

Posted on Nov 09, 2016 at 12:52 AM

I had an address change and it did not change on my orders that are processing.
old address: 6161 jacksontown rd Newark Oh
New address and address that it should be shipping to is: 447 deer trail dr Thornville ohio
I am worried these will go to wrong address. What can be done?

complaint against delay product

Posted on Nov 08, 2016 at 09:34 AM

Natasha Sidney says: I ordered hair on 9/28, later I called to cancel it and was told that it had been already shipped. I was told to send the hair back when it arrives and I will be given all my money back. Well, I sent the hair back on 10/7/16 and have yet to receive my money. I know it takes a while for items to get back to China, not a month. I contacted the seller on several occasions and they keep saying they have not gotten it. I sent the hair back by the post office so I don't have a tracking number. It was sent to the address listed below. Please assist me in getting my money, I don't have $102.00 to give away. I hope this company stands by their sellers and will work hard to resolve this matter soon. As I said it has been a month.

No. 61 Haier Road
Qingolao 266061
China Peoples Republic

Need to inquire about order cancellation

Posted on Nov 08, 2016 at 06:37 AM

Tracy Nguyen says: Hello,
I have ordered the eyelashes. My order number is 79409596911226. May I know why I got the bill, if you guys have already charged me with 17.54$? I got email from you guys that my order was cancelled, please tell me the reason. Thanks.

Regarding missing order piece

Posted on Nov 08, 2016 at 03:38 AM

FELICIA KENNEDY says: I didn't received all of my order. It's missing with my lace frontal piece for my order, Kinky curly. I used my email address-, however, please reply back to me at or via phone at 318-349-9***. I need my hair as soon as possible, before November 15, 2016. I have tried to reach you all several times.

Query regarding order number

Posted on Nov 07, 2016 at 07:59 AM

kathy wolfe says: I want to know what my order number is for the chainsaw. I paid for on 11/03/16, it is a ms660 chainsaw. Please respond and my email address is Thanks.

Regarding refund

Posted on Nov 06, 2016 at 07:29 PM

Danielle says: I never got my money back. If I don't get my money back, I will call my lawyer. So please return it soon to my account otherwise be ready for the consequences.

complaint against balance deduction

Posted on Nov 05, 2016 at 02:06 PM

Rahul Jangam says: Dear sir/ madam,
Myself Mr. Rahul Jangam, from shivshakti solutions, pune (India).
On 29th October 2016 I made one online transaction for purchasing of 90 W, 120 V, power generator set for wind turbine using your site. Payment get deducted from my bank account ( bank name: cosmos Co. op. Bank) but not received any online product purchase confirmation email. Please do need full & send me it's acknowledgement copy.
Thanks & Regards
Rahul Jangam
39/9, Moraya Krupa Society,
Near vital mandir,
Karvenagar, Pune 411052,
State: maharashtra
Country: India
Mobile No. 9325001565
Email address: in

Inquiring regarding order

Posted on Nov 05, 2016 at 05:54 AM

Grace G says: I ordered items and I would like to verify if my orders went through it and was charged on my credit card. My order number is 320163080057184. Please let me know if the orders went through. Thanks.

Matter of refund of order cancelled

Posted on Nov 04, 2016 at 06:54 PM

Brandy butrum says: Can someone please give me a call back? You cancelled an order and I still haven't been refunded on it and I am getting aggravated because no one is responding to me and the phone number you have listed is disconnected.

Matter of item unreceived

Posted on Nov 04, 2016 at 06:16 PM

Lydia Griffith says: My name is Lydia Griffith. I am sending you this email regarding order number 79358148483149. I have not received one item and I contacted the seller via email and received a very treating and rude email that I should close the dispute and give them a 5 star review or else I would lose my money. I need this problem resolved.

Query about verification for order

Posted on Nov 04, 2016 at 04:17 AM

Kendra Harbert says: Can someone please contact me about my order? I paid my money and would like to know why I have to go through a verification? My order number is 79752176068749.

Looking for order

Posted on Nov 03, 2016 at 07:54 PM

att says: When is my order arriving at calabar? I have waited for above the 40 days and you people asked me to wait.

Trouble with account

Posted on Nov 03, 2016 at 05:57 AM

itohan Idehen says: Hello, I have been having trouble with my account, so I decided to use a different email. I tried to use my Paypal account but I could not. I have been having hard time. I saw that my account will be closed by January 2017. May I know, why?

Need information about order delay

Posted on Nov 03, 2016 at 02:08 AM

Brianna Chism says: Hello,
My name is Brianna chism. I wanted to know when do shipment will come in because my father Everett Chism placed an order on AliExpress nearly three weeks ago and he is still waiting for his bluetooth speakers. Please email me or call me at 9013419*** when I have information to why there is a delay.
Thank you and have a nice day.

Need refund

Posted on Nov 02, 2016 at 10:16 PM

Muamet seitoski says: Can you guys please write me back? I ordered something from site and the person to whom I ordered from is not trying to refund me my money. Please look into the matter.

Asking for the order

Posted on Nov 01, 2016 at 11:21 PM

Nobia Batool says: Hello,
My order was supposed to arrive on October 29th. I don't have the tracking number. How long do I have to wait?

Informing regarding misunderstanding of order

Posted on Nov 01, 2016 at 08:54 PM

Renese Flowers says: I received an email stating that I ordered Malaysian lace front closure body wave hair. The order number is 71027279385032. I did not placed this order and have not placed an order for a year.

Looking for payment process

Posted on Nov 01, 2016 at 05:29 PM

Ellen says: Hello,

I have placed 13 items in my cart and I can not proceed to payment, why? Please contact me. Thanks.


Informing about a stolen card purchase

Posted on Oct 31, 2016 at 07:36 PM

Kenisha Waldon says: Hello,
My card was stolen and somebody made a purchase on your site so I was trying to get information on it. Can you please contact me at your earliest convenience?

Looking for refund

Posted on Oct 31, 2016 at 10:36 AM

Marisol Quezada says: I ordered something and I cancelled the order but the seller said, she never received my money. I don't know what is going on but please fix it. Where is my money?

Need refund for undelivered order

Posted on Oct 30, 2016 at 06:33 PM

Stephen says: I placed an order. You took my money and did not shipped me anything. I want my money back as soon as possible. Please respond.

Kenneth Roberson says:

Posted on Oct 29, 2016 at 12:46 PM

I am Kenneth Roberson and needs a mail to back post. I gave back to sale of a smartwatch price $34.65 today on date 10/28/16.

delay in order

Posted on Oct 25, 2016 at 07:37 PM

marlene madewell says: I have ordered shoes and to find if they are coming to 722 depot rd rock island please call 314 4866 asap thanks

Matter of phone functioning

Posted on Oct 25, 2016 at 05:24 PM

Elias Raphael Kasunga says: Hello,

My name is Elias. I just wanted to make a comment about the item, Samsung Galaxy S6 edge that I bought from you on 14th of August 2016 with order ID: 77583502234593.
The issue for this phone is, since I bought the phone it never stayed on for more than 10 minutes. I don't know what is wrong with it but I would like you to do something about it before the phone gets into a serious problem. Can you please get back to me as soon as possible on +61412065***?

Looking for tracking number

Posted on Oct 24, 2016 at 11:25 PM

KELLY RANDALL says: I have been trying to get a tracking number for my order number 79521426277026. I have not been able to set an account. Please I need the tracking number.

Looking for item booked

Posted on Oct 24, 2016 at 10:26 PM

Helen Fe says: I am trying to call by phone, however, the telephone listed on the website is disconnected. I need this item by Halloween. Is it possible?

Need other number

Posted on Oct 24, 2016 at 09:14 PM

Dee says: The phone number listed does not work, is there any other number available?

Issue of order delivery

Posted on Oct 23, 2016 at 08:57 PM

nishath fatima says: My order number is 78247028023885 and is not yet received since last 3 months. Awaiting for my order to my place Hyderabad.

Issue of order refund

Posted on Oct 21, 2016 at 06:36 AM

Teresa mcgill says: I ordered a product from your website. It gave me an order number then when I went to search it, it said it can't be shipped to my country but the money was taken out of my account. If I can't get my product then your company needs to refund my money.

Filing a complaint about the site

Posted on Oct 20, 2016 at 08:09 PM

Dezirae says: I am about to make a police report about your page because I ordered hair and it hasn't came and I also haven't got a confirmation email or tracking number.

Need refund or ordered product

Posted on Oct 20, 2016 at 05:50 PM

viviane says: Hello, I need some help. I bought 420 grs of hair from Aliexpress but it came wrong hair. I order straight ombre hair for dark hair and came wavy ombre hair for light hair. I spend 185 dollar, too much money for this. I opened dispute and give the proposal to give parcal (92dollar) or my money back and I will try to sell this hair for half price. But not accepted, want to send the hair. I will pay to send the hair and don't know if will give my money, because I don't trust the seller. I am good buyer from Aliexpress. The dispute have option to accept, or return goods, but don't have option for adding a new proposal. Why? Something wrong in all this. I have all rights to have my money and I want or I will process the Aliexpress and the company who sell the hair. I have all conversation about this purchase and I will put Aliexpress in justice, to answer about. I work hard to have my money, and don't go put in rubissh. I ordered straight hair, I paid straight hair, I want straight hair. Hope the responsible do something. Thank you.

Viviane O.

Issue of order delivery

Posted on Oct 20, 2016 at 02:16 AM

FELICIA KENNEDY says: I was writing to let you all know that I did not received my Lace Frontal closure for my order number 78856956655557.

Need refund or order

Posted on Oct 19, 2016 at 07:50 PM

monday agude says: Please madam/sir,

I have bought goods from your company but I didn't received it not even my money back either. The goods are: 78126858523*** phone, 78134425563*** clipper, 78144381783*** shoe, 78136735833*** cap, 78165787713*** slippers. Please I need my order or my money back. Please my children needs their goods or please give me my money back with total $58.73. Put it in my credit card ended with 0928.

Looking for returning an item

Posted on Oct 19, 2016 at 05:36 AM

Tzippy Cohen says: I just received something which I ordered and it is a faulty product. How do I return it or get a refund for it?

Regarding product inquiry

Posted on Oct 18, 2016 at 11:30 PM

Martina Costello says: The order number is 79054388294397. My email states product was shipped on 10/5 but I have not received it yet?

Need address correction

Posted on Oct 18, 2016 at 09:37 AM

Amanda says: How can I change my address if I put it incorrect? Please help before it get delivered to the wrong house. How do I stop it? Can I pick it from where ever it get delivered?

Looking for ordered product

Posted on Oct 17, 2016 at 05:49 AM

Phyllis Brooks says: I had ordered a game of thrones on September 27, 2016. My charge card was charged but I never received the product. Tracking number is LT190803730CN.

Facing problem with purchasing item

Posted on Oct 17, 2016 at 03:01 AM

email me says: I have been trying to make purchase, however, every time I place an order it is accepted and then the next day I get a message from the sender saying order not paid for. Why do you keep doing this I have not given anyone any trouble? I have paid all my bills then why won't you take my card added on both accounts and verified by air. What's happening?

Card got charged without permission

Posted on Oct 17, 2016 at 01:07 AM

Tytiana Johnson says: My name is Tytiana Johnson. My card was used to make a purchase and I was not aware of it. I live in Washington, D.C.. I would like to know the address of which the purchase was sent. Please contact me at 202-848-2***.

Got scammed with loss of money

Posted on Oct 15, 2016 at 10:50 PM

Riman Rafi says: You guys charged me with $780 for 22 jackets and cancelled my order. How do I get my money back? Get in contact with me right now or else I will take it to the authorities.

Issue of money refund

Posted on Oct 15, 2016 at 05:41 PM

Jaime Gay says: My name is Jaime. I ordered a dress and it never showed in my orders section of my account nor did I receive it and was charged for it and then I was charged twice for a dress that I haven't received yet. I did the live chat and after a few exchanges of the conversation stop with no resolution. I just want to let you know that I don't play these types of games if you want to keep running this business then I suggest you should refund my money because you are frauding people out of there money. I had read the reviews and I am disgusted at how you do business. Don't forget social media is out there and reviews can ruin you so be mindful of the way you handle your customer. I will never buy anything from you again. Thank you and if I see another charge on my account from you then there will be a problem.

Matter of money credit

Posted on Oct 15, 2016 at 05:12 AM

Alexis says: I ordered a package two weeks ago and I tried calling and emailing for a refund for my money back and I have not got a single reply to my messages. So I have contacted my lawyer who is looking into this as stealing it will be an open case as well as false information on when the package will arrive.

Dealing with late order delivery

Posted on Oct 15, 2016 at 03:03 AM

Joyce Josha says: Looking for my order 78638461212735. I got an email that it has been shipped since September 27, 2016. I didn't received the package so what is going on with this order?

Credit refund problem

Posted on Oct 13, 2016 at 01:07 AM

kirthi krishnamurthy says: Hello,

I ordered on Ali express but order got cancelled. I haven't got my money still what is the reason? I have attached the details below file.

Thank you.

balaji says:

Posted on Oct 10, 2016 at 10:12 AM

Tracking number is LP00059560775442 but I did not received yet. However, the tracking shows the item has reached destination country India. Please let me know when I will receive the product?

Jeff ciceron says:

Posted on Oct 09, 2016 at 08:17 AM

Hello, My name is Jeff. I ordered an item and you sent me an email. You confirm that it has been placed. And you said if I don't receive that item after 23 days the order will be cancelled. Now you send me an email to let me know that the item has been cancelled. Can you please send my money back?

isata condeh says:

Posted on Oct 08, 2016 at 06:08 PM

The boots they send it to me is too little in size with 38 and my size is 6.5. Please I need you to send my size for because there is nothing I can do with size 38 and I need the address to send it back to you.

Hassan Bulhan Ali says:

Posted on Oct 08, 2016 at 12:59 PM

My comment is that I am complaining about your service. I would like to send you my complain but your email doesn't exist. Please tell me the valid email.

Revel Johnson says:

Posted on Oct 08, 2016 at 01:20 AM

I can not contact Aliexpress in any way to find out why they said that they have not received my payment of 13.48 on 10/04/16? Can you help me? My bank shows that payment was good. The person I need to speak is Jackson Nee who left me an email on 10/04/16 saying that he could not ship my brake repair kit until he receives my payment. Thank you.

Libov says:

Posted on Oct 07, 2016 at 07:19 PM

I have a trouble to log in. I forgot my password and my email address is misspelled as: as it should be:
Please help me to log in.

Zerihun says:

Posted on Oct 06, 2016 at 08:18 PM

I ordered wooden easel 160cm with the amount of 540 but the seller send it to me the foam easel and when I received it. It was totally used. Please do something.

JAMES R Mcknight says:

Posted on Oct 06, 2016 at 04:17 AM

Where is my order? The seller says that it is in California not in China. Where is my Nismo steering wheel cover?

Nadia says:

Posted on Oct 05, 2016 at 08:38 PM

I have ordered sandals and have never received them. My order number is 78937250661378. Reading all the previous emails on this message board gets me real worried. Has it been shipped and if so where is it now? Please contact me so I can feel better about your service.

Amoe says:

Posted on Oct 05, 2016 at 04:00 PM

Hello, I ordered something with Aliexpress and up to now I didn't receive anything. Please I want my money back as I don't want stories. I have waited for long time, I can't wait any more. I am very sorry I didn't know that all this will happen to me but what I want to know is my money.

Marie Philistin says:

Posted on Oct 05, 2016 at 08:10 AM

Hello, my name is Marie. I ordered shoes but I don't received it. Please call me at 239 234 3***. I need my shoes.

Kianna spicer says:

Posted on Oct 05, 2016 at 02:10 AM

Hello, my name is Kianna spicer. I ordered some hair from Aliexpress. It was 4 bundles and the type of hair was: Straight Brazilian Virgin Hair. Four Bundles of Brazilian Virgin Human Hair Straight Rosa Hair Products Brazilian Hair Weave Bundles. I placed my order on 2016-9-30 and I still haven't got it. I messaged the owner of the hair and she said the hair didn't go through. Can you please help me with getting my money back?


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