Airtel Kenya Customer Service Number

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Airtel Kenya

About Airtel Kenya

We are talking about Airtel Kenya, a telecommunication company working under the ownership of Bharti Airtel Limited and are known for providing GSM, 3G, 4G LTE, 4G+ mobile services, fixed-line broadband and voice services.

The company is holding the second-largest position among telecommunication service providers in Kenya with an estimated market share of 19.7% and a total of 9.7 million subscribers.

When it got started in Kenya?

The company started its business in 2010 in Kenya by acquiring Zain Africa’s business by $10.7 billion. Zain was a company that previously dealt with its operation in 15 countries and Kenya was the part of it.

With this deal, Bharti Airtel managed to increase its strength of customer base to 180 million and was operated in the country under name Kencell, Celtel and Zain before 2010 finally changing to Airtel. Recently, a merge announcement with Telkom Kenya was brought down by Airtel Kenya on June 2018.

What did they offer?

They provide affordable and accessible mobile communication services to
all their customers from civil servants to students. They also sell phones, airtime top-up cards, and accessories including a post-paid plan, utility payment plan, Airtel money, etc.

For Kenya, they have launched Tubonge which allows them to make Airtel to Airtel calls at no extra charge and a preferential rate of KSh 2 to call other networks. Next is Kimataifa Bundles that offers the best international plans in India, the USA, China, Canada, and the UK.

VUKA Tariff is also an offer that allows rates per minute for users. Feeling Free Tariff, KLUB254 Tariff and data bundles from a single day to 90 days is also offered with UnlimiNet Modem the new plan on list.

Why is it so popular?

Airtel Kenya is working on its new offers in the market that emphasize the company’s commitment to constantly innovate and customize products and services finally adding value to its customers.

Thus on recent trends, they have brought forward the significant rise in data usage which will contribute to both social and business platforms providing more value to money for all voice, text and data services. Not only this they have worked on the quality of products and services too with the expansion in 4G networks in over 40 towns and also upgrading 2G and 3G sites across the country.

In 2014, Airtel launched its UnlimiNet bundles bringing more flexibility and freedom to its users with a wide range of monthly, weekly and daily plans. Not only this, they have plans if users run out of the internet under which one can remain in touch with its family and friends on the social media platform.


Conatct detail of Airtel Kenya

  • Address

    Post BOX 73146-00200, Nairobi, Kenya

  • Contact Number


  • Email Address

  • Website

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