Samsung Indonesia Overview
Samsung is a multinational global technology company controlling operation from their global head office situated in South Korea. The company manufactures several types of electronics products named as TVs, Monitors, Refrigerators, Washing Machines, Smartphones and many more. The multinational company started their operation on 1 March 1938. In Indonesia, the company began their operation in 1991. The company provides several types of products in Indonesia named as smartphone, tablets, wearable, television, monitors, cameras, printers and home appliances. Samsung Indonesia also offers home appliances such as refrigerators, microwave ovens, air conditioners, and vacuum cleaners. The company’s Indonesian office situated is in Cikarkang. The company operates several stores in Indonesia.
The company’s service is available 24/7 for customers. The live chat service understands the customer’s problem and tells about solutions. The customers can also send an email about the general and technical question of their products. The company toll-free number is also available for customers. They can also check their track repair status online.
Samsung Smart Service
The company also offers smart service to customers. The smart service of the company includes product setup help, data transfer, product guide, and software upgrade and checkup. In Indonesia, the company operates several smart services in a location named as Depok, Bogor, Bekasi Regency, Jakarta and many more.
Samsung Past Partnerships
In 1998, the company collaborated with Compaq which is known as Alpha Processor Inc. The company created a joint venture so that they can enter into the high-end processor market. Both companies invested a huge amount of $500 million. The company was previously in a joint venture with General Electric. In 1998, the collaboration was started and ended in 2009. The company also owned several private companies named as Atlantico Sul, DGB Financial Group, Coming Inc, Doosan Engine, Taylor Energy, Sharp Corporation and many more.