Zappos
Zappos.com is an American e-commerce company that sells shoe and clothes in the United States. The company is owned by Amazon.com who acquire it in July 2009 for US$ 1.2 billion. The corporate headquarters of Zappos is situated in Las Vegas, Nevada whereas their warehouse is located in Shepherdsville, Kentucky. There are over 1,500 people employed by the company in the different parts of the country. The company was started by Nick Swinmurn in 1999 when he start working as online shoe retailer. They sell products of many different brands, such as The North Face, UGG, Sorel, Frye, Clarks, Converse, and much more.
Zappos Customer Service
The customer service of the company answers more than 1,000 emails in a week and over 5,000 phone calls in a month. There is no limit set by the company on the call time and they doesn’t provide script to any of their employees. The customer service of the company is available 24X7 for the consumers.
Zappos Products
Presently, the company sells more than 50,000 varieties of shoes in their online store that include hard to find sizes, vegan shoes, narrow and wide widths, and Made in USA footwear. Along with shoes, Zappos also sells coats, pants, belts, hats, sweaters, shorts, watches, etc. The company’s stores has products for both men as well as women. There is also an affiliate program offered by the company through associates can earn money by driving traffic to their site.