Tm Unifi Customer Service Number

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81 Reviews
Tm Unifi

Tm Unifi

Tm Unifi is a public internet service provider that offers VoIP, IPTV and internet access to business and residential customers via optical fiber in Malaysia.

The industry works under the ownership of TM Berhad giving job opportunities to around 20,000 employees.

The service was launched on 24th March 2010 after initiating an HSBB project costing RM 11.3 billion to go for laying the foundation base of infrastructure and services for next-generation and to compete with developed countries like Japan, Korea, and Singapore in high-speed broadband.

The project made its target to supply the service at 1.3 million premises by the end of 2012 ending the first phase of the project.

Various components of Unifi service

HSBB Internet access service

Voice over internet service

Internet protocol television also is known as Hypp TV

Mobile services

Terms and conditions to go for application of service

One should be of age 18 to apply.

Accurate, true and current information should be added on the application form to go for

Verification of original documents should be made.

Service will be activated only if the person who applied is present physically.

TM reserves the right to reject or decline the service.

Service will be provided to the customer for the duration of the minimum subscription period.

The service on expiry will be automatically renewed and charged on a monthly basis unless terminated.

Service will be applicable for the installation address within the selected area of HSBB and for the residential or home-based customer.

The above service has proved beneficial and now each and every Malaysian can be connected to the internet at affordable prices thus bringing in the web’s rich multimedia content to life and enjoying that boost in connectivity with broadband.

What’s got included to go for service?

Installation and activation

DECT phone

Wireless router

Is service available at every location?

Talking about the landed property, the fiber used in Unifi will connect directly to your home.

This is known as Fibre to the Home (FTTH) and if the residence is in a high rise building, the fiber connects only to a specific part of the condominium building. In that case, Very Fast Digital Subscriber Line 2 (VDSL) will connect that part to a local individual apartment.

It is thus a better choice of service over Streamyx service and is faster internet service.

Aside from its better service, it has also faced criticism about its download cap and also for being much overpriced.

Even various value-added services are provided in the ongoing packages that put it on the top list of consumers. It is thus high in demand.


Conatct detail of Tm Unifi

  • Address

    Kuala Lumpur, Malaysia

  • Contact Number

    1-300-88-1222(Centre), 1-300-88-1221

  • Email Address

  • Website

Tm Unifi customer care tollfree number video

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comments (81) on Tm Unifi Customer Service Contact Number

Disappointed customer

Posted on Dec 02, 2016 at 01:15 PM

Chow Hock Siang says: To whom it may concern,
My name is Chow Hock Siang. My complaint number is 1-14435564761, on the month November 1st, 2016. I have made an appointment on 28/10/16 with TM point Kajang for the relocation, and after waiting and called the centre, the operator said that there are no arrangements or order. After checking with TM point Kajang again then only we know the planning department are not doing their work to find and confirm whether the 3 numbers of poles and 1 pole with second number of free port as stated in the report.

Therefore, after much waiting and calling Tm call centre since 28/11/16 till today 2/12/16, I am very disappointed because none of your, supervisor En. Akbar and En. Halim can give me an answer. A simple works yet have to drag for a week and with no answer. Arrangement to check and connection only take less then 1 hour and very hard to arrange. What the hell is this?
Please take action as soon as possible or shall I take necessary action to terminate this contract because of your poor action?

Need advise

Posted on Nov 25, 2016 at 07:24 PM

Daniel Jones says: Hello,
For some time we have not been able to get on the WiFi, if we can get on it then it is very slow. Please advise.

Service complaint

Posted on Nov 21, 2016 at 05:11 PM

Rebecca Yeoh Siew Lee says: My service after increase price and package is no different from before as the change is not permanent. Now line is slow and hard to download my online newspapers. My house line is 60390544***.

Saw Yong Chye says:

Posted on Nov 15, 2016 at 10:41 PM

I have been messaged that your technical people will GO to my address SAW YONG CHYE 203 Tmn Ambar Jln Teluk Wanjah 05200 Alor Setar. HP 0164100704 FOR UNIFI Installations.
However, , I have told the sales rrp during the tle-conversation that I will be be abroad between 15/11/16 yo 19/11/16.
Therefore, ps be informed your people not to come for installation until we reconfirm on phone again. I don't trust on message only.
THank you

Trouble in watching TV channel

Posted on Nov 11, 2016 at 07:29 PM

cpp says: Why is it that after less than 2 hours of watching hype tv, it shows error report code 102001? Please fix this.

Issue regarding network problem

Posted on Nov 09, 2016 at 03:05 PM

shaik shoaib mohammed says: Hello,
My account number is 1030550543 and is at plan of 30 mbps. The speed is too slow and I am trying to complain it.


Want money refund

Posted on Oct 21, 2016 at 07:51 PM

Sujan says: As a customer service person, how you take your monthly salary without doing the customer care properly? I also have hardship before payment. After my payment you get the salary. After getting better facilities, I take Unifi but now I find no internet. Now buy mobile internet data plan and sending this complain. I know you don't care. I tried several times to call but you're not picking my phone calls. Is this a way to earn your money from me? Kindly give good facilities otherwise don't take my money this way and return back your Unifi.

Rosli Md Yasin says:

Posted on Oct 10, 2016 at 08:56 AM

I have lodged three complaints since 8 October regarding no wifi/internet service. Complaint report: 1-14103503003. Till this hour nobody bother to contact us or take a proactive action to resolve our problem.

Narasimha Swamy Matta says:

Posted on Sep 15, 2016 at 06:55 PM

Ten days back, we have taken the internet connection with a registered mobile number: 01117569584. Suddenly the internet services stopped working. Kindly check and update us. Thank you.
Passport No: L9079761

Khrram Zaidi says:

Posted on Sep 10, 2016 at 08:58 AM

Wow! TM has gone from bad to worst. Internet stopped is so bad that It took 4 mins literally to open google and it took 6 mins to search TM complaint no. Good going TM, making internet so slow that people can't even complain.

SANTHI Kumarasamy says:

Posted on Sep 08, 2016 at 05:16 AM

I made a complaint since March 2014 although 3rd week of February onward problem started. I sent many emails to Unifi and more before Hari Raya in 2014. Customer service agents did not bother to reply my emails sent just before Raya. I also called a few times but usually put on hold and then line gets cut. They never bother to call me back. I did my part to lodge complaints and I also said I am fed up. When customer complains, UniFi customer agents don't care.

Hong Seow Ling says:

Posted on Aug 29, 2016 at 08:48 AM

Two things I need to action from TM:
1) One of Antenna at the loose and not stand still
2) The speed of 10MB not as expected compare to old time. Please investigate


Zain says:

Posted on Aug 20, 2016 at 03:17 AM

My Internet is not working properly, I have purchased the speed 30mbps but it is showing 1.56mbps from last 2 months. Why the hell am paying RM 230 every month.
A/C Name Syed Abdus Samad Kazmi
A/C No. 1026099851

Law mn yee says:

Posted on Aug 19, 2016 at 09:17 PM

Omg! Why is the so slow for the past few months. Sometimes OK but most of the time the line is bad. I have check with speed test it show Only 0.2 megabits. I m paying Rm 190+ for this kind of service. TM you have need to do something is getting bad to WORST! Or else bye bye i will change to Yes. Rather pay expensive at least i am getting a better line..

Nisya says:

Posted on Aug 14, 2016 at 10:32 AM

Hi.I just want to say that at my place I really can't connect to the wifi. It keep showing obtaining IP address but it still not working.I hope you fix it ASAP at my place in gelugor..Thank you!

Jeffrey says:

Posted on Aug 07, 2016 at 07:52 PM

My account no.1001332814
Now can't connect the internet, can help to reset or service for mine unifi.
Any question to contact this 0164151621 or 0166648184.

Koy says:

Posted on Aug 07, 2016 at 04:15 PM

Hi my account no.112818139200
My mum phone 01111676132, my wifi signal is very weak, most of time internet is not available to connection. please rectify.

Ryan Ngai says:

Posted on Jul 31, 2016 at 01:24 PM

I've been having lots of slow downs and my ping kept spiking while I was gaming. This has lasted for over a week now, please do fix this problem.

Zaw Min Thein says:

Posted on Jul 28, 2016 at 02:19 PM

Hi Sir/Madam,

We are not able to change the password for the WiFi. We have followed the instructions to change the password but not successful. Could you please verify and assist us. Name : ZAW MIN THEIN, A/C no: 1028391900, Mobile No : 016 2510 229, 011 331 482 468, Address : 6-3, Wisma Sayor, Off Jalan Sayor, Pudu, 55100, Kuala Lumpur, Malaysia.

farhan says:

Posted on Jul 26, 2016 at 10:05 AM

hi, my account number is 101 250 8071 and my home number 03-8940 4316. my wifi signal very weak. most of the time, internet connection is not available.
please rectify.

md abu jaher says:

Posted on Jul 25, 2016 at 01:09 PM

Hi, I am Jaher and a user of TM unifi my acct no is 1029478755. I have paid bill to 7/11 outlet (store id 1007) on 15/07/2016 an amount of money 200rm but TM is knocking me frequently to pay bill and they didn't send me any confirmation message of receiving money. paid receipt no: 100700013160715030003.
please inform me whether this bill had been paid or I need to inform that 7/11 outlet again.

Low Chee Yong says:

Posted on Jul 23, 2016 at 06:18 PM

We don't have internet service now. Our modem is functioning but still no connection. I think the modem should be broken, a Whole day show the red color light.
I had pay the bill on 14 July 2016, It's no unpaid payment problem, Please check our subscription?
Account No:1007932781

Irish Manlunas says:

Posted on Jul 21, 2016 at 10:32 AM

I upgraded my Tm unifi as there's a lady called me from TM i only pay 179 per month because of the promotion, but it's not actually 179 per month I pay now, its 200+ The worst is, since I upgrade the speed limit it become too slow ,unlike before i only pay 150+ it is very fast, it's useless I upgraded my speed limit! Can you do something about it! Thanks

Elizabeth Kong says:

Posted on Jul 20, 2016 at 08:58 AM

Dear Unifi team,

Really feel disappointed with your poor service toward customer.
I have try to contact your customer services few times via online chat but failed.
I have supported Unifi for so many years but every time I did not received any email for my outstanding balance statement.
Even I wanna check on how much I have owe your side also can't.
Please tell me how I can settle my outstanding bill without any statement notification to my email Many times complaint to your side I never received the statement but no action taken.

Kindly reply to my email ASAP.


chelvalumar says:

Posted on Jul 19, 2016 at 06:30 PM

Having problem service completely down around 8 to 9 pm and doesn't come back till next day.

Esther says:

Posted on Jul 18, 2016 at 04:23 AM

Hi I am here to complaint about my monthly bill. I remember I has sign up for the rm140 package but I was really confuse how come every month I have to pay rm159 or sometimes rm162? Further more my WiFi has always been cut off at 11 pm every night. 5 Mbps should be fast enough for one laptop, but I still found that the downloading is slow and lag. Could some one answer me these question please? Thank you.

Ting Foong Foong says:

Posted on Jul 16, 2016 at 08:59 AM

Can you check for me for the following area, can't use the internet unifi start from this morning.
Address: Tmn Bukit Indah 2,Johor Bahru,Johor.

Tho Siew Ling says:

Posted on Jul 08, 2016 at 03:33 AM

I, Tho Siew Ling under A/C nos.1003655253 wish to report my unifi services are not working since this morning 8th Jul 2016. Please rectify ASAP. REGARDS.

Wong Suet Lai says:

Posted on Jul 07, 2016 at 10:25 PM

Hi Sir / Madam,
I am Wong Suet Lai, headphone no: 0122107487, my Unifi Tel. No. is 0378869396. A/c no: 10005608839.
Address: 310, Rumah Bandar Akasia, No. 1, Jalan SS23/12, 47400 Petaling Jaya.
My Unifi Wifi cannot be used again. I am facing the same problem as I did in May 2016.
Previously when I encountered the same problem, I needed a technician to come over to fix the problem and reset the password. There is no need to check the cable outside the house. Please send one as soon as possible as we require the WiFi very urgently. Thank you for your help.
Selamat Hari Raya.

khaw peg gie says:

Posted on Jul 04, 2016 at 09:15 PM

Hi my acct no. is 1028488672, acct owner Tang Chin Hong the network disconnected intermittently few times a day. sometime the bandwidth is too low that I cannot load the html page. please assist to check and fix the problem soonest.
thanks in advance

Looi Weng Leong says:

Posted on Jul 01, 2016 at 06:55 PM

It was just a failure to address this problem to your attention and my unifi router is just place few steps away from my living room to my master bedroom. Every time when I need to use internet in the room it needs to log in multiple time or sometime can't even be connected.
Come on your people keep calling to upgrade the speed but the your service can't even to be upgraded.Can you fix my problem as soon as possible

Account Number :1015301854
Mobile Number : 0122250054
Total Amount :RM 179

Lastly please don't ignore this email and please be professional

Mr. Chin says:

Posted on Jul 01, 2016 at 12:34 AM

My unifi account number:1027011681. Few month ago, I had upgraded my internet package to 30 Mbps but the speed performance is always below 20 Mbps. I would like to request some technician to solve the problem. Call my phone 0169488126 to fix the day to my house.

Arvind Nandha says:

Posted on Jun 27, 2016 at 10:16 PM

My contact phone number has changed from 01124051260 to the new no. 0182411361 . My account no. Is 1029494190 .

Zeng says:

Posted on Jun 24, 2016 at 08:31 PM

my unifi broken, no internet no phone call, very bad.
the vdsl box made by zte maybe has problem: not indicator lights on, except TM logo light just keeping on flash.

i called the call center, but can not reach. please help asap
my unifi phone number is 03-42653-3137
my cell phone number is 0176978846


Cosmin says:

Posted on Jun 23, 2016 at 12:44 PM

Account number 1007248634. Internet just stopped for no reason. I would like help to resolve the problem ASAP.

Cosmin says:

Posted on Jun 23, 2016 at 12:41 PM

My Internet just went off. I want to call customer service to resolve the problem ASAP. The numbers listed online are not working how?


Posted on Jun 17, 2016 at 04:41 PM

bad service, Monday go TM office to complain my house network got problem until today Friday still haven settle it. maybe is time to change other company. already support TM 3 years. service like turtle, bill like Superman.

Dr Md Mostafizur Rahman says:

Posted on Jun 09, 2016 at 06:52 AM

My Accont no:1016704718, DR. M M Rahman, going to leave Malaysia as my contract job is completing this month.I have paid my bill yesterday.
Please terminate my connection by 12th June, this month.


Posted on Jun 05, 2016 at 08:25 AM

I would like to inform you that my unifi account number is : 1020083364 which was not working from 04.06.2016 morning till reporting. I would request you to please arrange to take immediate action for solving the problem. Please feedback me immediately.

Loganathan says:

Posted on May 25, 2016 at 07:48 AM

Dear Sir / Madam,

I am the Loganathan here who wish to make the changes on emailing address.
Acc No: 1027659299
Old email:

Please do the changes as soonest possible.
So that MY TENANT ARE aware of billing information via his email ID.

abd jamal nasir says:

Posted on May 24, 2016 at 01:32 PM

my unifi phone line 0355451273 is not working 10 days ago and yet to solve as of today. yesterday yr technician came and changed modem box and then the iptv also down after services. please refer to lodge report in yr system and quickly solve by today. kindly contact my number 01118577489.

Chin Soon Keong says:

Posted on May 24, 2016 at 07:43 AM

Installed 30MB pkg last month. Whenever watch HyppTv, all channels intermittently stop off and on. Reboot by switch off and on the HyppTv Box. Problem still persist.
Some neighbor nearby installed 5MB, do not have this problem. Appreciate to look into this problem.
My tel no: 06-7606538, my hp: 012-9193566 ; Addr: 7, Jln Bidara 6, Tmn Bidara, 70100 Seremban, NS.

devindran says:

Posted on May 19, 2016 at 10:50 AM

No internet service for past 1 month (from month of April 016). Please look into it as fast as possible.


Posted on May 19, 2016 at 08:18 AM

We are not able to change the password for the WiFi.
We have followed the instructions to change the password but not successful.
It appeared no internet in the cable – landline.
Could you please verify and assist us.
Passport No. N1656618
Contact: 0176704879
Address: Capsquare Residence Condominium, Persiaran Capsquare, Capital Square, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Rozel S. Quintar says:

Posted on May 14, 2016 at 08:21 PM

We don't have internet service now. Our modem is functioning but still no connection. Can you please check our subscription? We recently upgraded to 30 Mbps plan. The lost of signal happened around 3 pm this afternoon. thank you

Azhar says:

Posted on May 14, 2016 at 09:53 AM

i wanted to de-subscribe my TM-nifty channel for which i am paying additional charges.
please contact me on 0123041521


Posted on May 10, 2016 at 10:59 AM

I am sing the services of TM net for many years.Internet, Tv and land line.
On Sat 7th May at 10 am..the service failed. I notified TM via the 100 line and was given a Report No.
On 8th May I received a SMS reporting that action was being taken
On monday at 3.30 pm I was informed by En syami that the restoration was in progress
On the same day, I was informed by Che Dila that de to work over load, their vendor was not able to rectify the problem within 72 hrs .
On the following day after 96 hrs.wait.. The technicians arrived and rectified the problem by 12 noon.
I have been denied any communication for 96 hrs. Thus totally SLACK on the part of TM.
TM can do better than to provide service within minutes not claim that vendors are overworked and lack manpower
TM must implement 24 hrs service just like LLN, Fire services or even the Police.

This attitde and response is very disappinting

Soo says:

Posted on May 08, 2016 at 02:13 PM

Your services is damn bad, call your Cs , wait 15 mintes also nobody pick up ...internet always problem, slow and bad services but still keep ask me to upgrade the package...

Eng says:

Posted on May 07, 2016 at 05:16 PM

What a lousy service u are. i have called so many times but nobody answered my call, it really make me irritating!
your service is really bad. i may consider to stop from subscribing your service!
I am now having problem of connecting to internet....

Wong Suet Lai says:

Posted on May 04, 2016 at 10:43 AM

My Unifi Tel no is 0378869396.
I have no WiFi service since 8 am.
The D Link DIR615 showed
Power - Green light
Earth - Orange light
Last - 4 Green light
Please reply n solve the problem ASAP. My sons is having exam now. They need the connection of WiFi.
My phone no. is 0122107487.
Thank you.

Chandradip Vaidya says:

Posted on May 02, 2016 at 11:23 AM

i am TM member and my name is Chandradip Vaidya and my account no. is 1027365863, i want my bill in my email id - I didn't get my service id or any other information so please send. so i can log in TM and know after that what is my sage and bill details. thank you

Paula Obaze says:

Posted on May 02, 2016 at 07:53 AM

I want to find out if my unifi has been transferred to my new address. account number is 1025338839.

Chong Kah Hing says:

Posted on Apr 29, 2016 at 08:00 AM

Subject: Complaint about the Extra Charge of fixed line call to fixed line TM with Voice STD 20 package.

Dear Sirs/Madams,

I wish like to complaint on the above mentioned. Attached herewith the Apr 16 Bill and the screen shot on the extra charge.

Chong Kah Hing
03-8926 0421


Posted on Apr 23, 2016 at 09:57 PM

My Account Number is 1028554374, what the hell connection its Drop all Connection Facing Big problem can't watch movies can't download anythings
what I suppose to pay every month for Bed Connection Internet providers
Fixed my line as soon as possible, and Restart My System immediate.

John Tee says:

Posted on Apr 21, 2016 at 08:38 AM

Refer on my mobile 123931991 & Unifi hse no : 03 3318 6646 after upgrading unifi, we are facing the slowest connection to compare before we been upgraded,
We are very disappointing with the offer and the service was not full accomplish.
Mr Tee


Posted on Apr 19, 2016 at 10:06 AM

Hi, I applied for installation, Which was scheduled for 18/4/2016. The installation officer: AZIZ who came went away without installation. P.S i need my Tm to be Installed and do assign a competent staff who can rightfully make the installation successfully. Here is my order no: 1-12705926404.

Hamsinah binti edham says:

Posted on Apr 10, 2016 at 02:56 PM

My phone and internet are not working again..twice already since last 2 weeks. after installed on 28th mac only can used for 3 days..the technician came and the problem already solve.this week it happen again same problem..only weekdays can unify phone no no 01123266914/0149261014.
Not connection at all very disappointed. hope this problem will solve urgently.

Sophy says:

Posted on Apr 09, 2016 at 10:08 PM

My unifi account no is 1007082314, i just I upgraded my package month ago and this few days can't even play apps games and kept loading and loading. I disconnected and on off the modem and etc still can't connect. My contacts no is 012 660 2620.

Wong Kiong says:

Posted on Apr 08, 2016 at 04:00 PM

my broadband is very slow today, please check and do the necessary.
my nifi phone no is 02-78861325 and my mobile no is 016-2103850.

noorsyuhada binti awang says:

Posted on Apr 07, 2016 at 06:30 PM

I have apply TM stream-ix..but until now is not installed yet....why TM respond is very slow..

Tan Hui kee says:

Posted on Apr 06, 2016 at 06:02 PM

My Unify with phone no. 09 565 4105 line very lack for 2 weeks time, appreciate it for your concern!

Liew yin yin says:

Posted on Apr 05, 2016 at 08:20 PM

Account no 1019879921

My account was barred yesterday due to one month outstanding bill. I was explained by your officer that line will activate within 24 hrs after payment made. Payment made via PBB online, amounting $328.50 this morning but i contacted your officer again, was told that it needs 2 working days this time. Can you explain to me exactly when line can be activated & which is the correct version?

I truly disappointed with this kind of explanation given to me. Just back from overseas & need to person some urgent tasks via email, yet poor service received from your center.

Ungku Nurshidah Ungku A Rahman says:

Posted on Apr 04, 2016 at 07:58 AM

My unify phone are not working nearly a week.
Could you please send yr service staff to my home at no. 3 Jalan Saga 18, Taman Saga, 68000 Ampang, Selangor.
Contact no. 0193244676

raj says:

Posted on Mar 08, 2016 at 03:07 PM

my office internet was very slow...i call and wait for 1 and half no response.
please settle this.

Shee says:

Posted on Mar 01, 2016 at 08:27 PM

I install my unifi cost $179 on 20.2.16 but on 23.2.16 my phone, TV, WiFi can't use. call TM answer I'd wait until 25,2,16 I call the technician who install my unifi he agreed come at night and found that my cable out port is pilling oiy from port and tm box is open. but now the same problem is happening my cable is pulling out from port only 10 days l have facing twice cable pulling out from port .can tm lock it.

Azlina says:

Posted on Feb 26, 2016 at 05:45 PM

Hi my account number is - 0378321621, is down since afternoon , can't access to WiFi, TV and phone. Please assist to make immediate recovery for my account.

Tan Kwai Sun says:

Posted on Feb 24, 2016 at 10:03 PM

I'm making an official complaint on the poor competency & rude customer technical service by the name on Farida (she refused to give full name) which i spoke to on 25th Feb 2015 @ 12.25 am. (Please check your voice recording).
I have been having faulty unify problem on 5th Feb 16 and a technician came the next day to fix it. After 10 days of using, I have been experiencing problem of slow & disconnected Internet. Today I had the same problem and called technical line which has gone through standard troubleshooting procedure After the final resetting on my end, the Internet was connected and then totally stop. I call again around 12.20 am & spoke to this inexperience & rude girl who said I must change my WiFi login username & password which is totally doesn't make sense.
I said NO & ask her to file my report and send technician the next day and at the same time to give me the report no.
She refused to do so by stating that technician don't work now and not sure when they are free and asked me to wait for SMS for report no.
I told her off and warn her of the poor attitud

Peng Sim Au says:

Posted on Feb 19, 2016 at 11:06 AM

It is impossible to talk to someone in Bills payment and Enq department..nobody answers the phone....Can someone call me back as I had been over-billed on my Feb 2016 statement and payment is expected on 22nd Feb.

Mr. Lee says:

Posted on Feb 19, 2016 at 03:03 AM

My unifi number is 07 2309932...
Address is 99 Jln Indah 1/24, tmn bukit indah 81200 johor.

My unifi package is 5 Mbps but the speed dropped to terrible 0.20mbps or no network at all since last week!!!! Please solve this problem as soon as possible!!!!
This is unacceptable......

Amizaizul Izral Amran says:

Posted on Feb 17, 2016 at 02:40 PM

Please be informed I have made payment of RM 513.55 for account No 1008107672 via credit card at your TM Point Alamanda Shopping Mall on 16/2/2016 (Receipt No.0004006513), however till date hereof your service is still disconnected.
A complaint also has been made to TM Point Alamanda Shopping Mall vide:-
Report No. 1-12293729232
Payment update: 1-12293729308
Your immediate response is greatly appreciated.
thank you

Zarina says:

Posted on Feb 15, 2016 at 11:33 AM

I have called in unify customer service hotline and had to wait for someone to answer for almost 15 mins . Do you know how credit you have deducted from me for waiting?
Horrible experience!

Thien Nyet Ngo says:

Posted on Jan 21, 2016 at 07:44 AM

My Tel and internet are not working,2 days ago when I cycled the wall socket that supplies the modem or router,(i can't tell which is which but can tell you this unit has Tel 1&2,LAN 1 to 4),the power supply for the unit blasted open its cover,so I disconnected it from the socket.
My Unify ph no. Is 03 78311093,my hp: 016 2330757,addr 77,Jln Uranus U5/122 B,Section U 5, 40150.Shah Alam

Aminudin nordin says:

Posted on Jan 15, 2016 at 05:23 PM

I am having problem connecting to the internet. When highlighting the icon the computer says "not connected no connections are available". After trobleshooting the problem, I àm still not able to connect to the internet.

cheong wen xian says:

Posted on Dec 21, 2015 at 07:58 AM


I am the unify existing user.

I've subscribe the auto payment via my credit card for the monthly billing. However my credit card has been replace and you no longer allow to deduct the payment from my existing card.

I would like to call the contact center to update my other credit card for payment purpose but unfortunately the contact number only with local number and I stay oversea.
I would like to check any other contact number that I can dial to liaise with the customer service and update my credit card payment.


maggie says:

Posted on Dec 11, 2015 at 06:13 AM

My unifi phone number is 0383222634 and i have no internet for 5 days now. I keep calling your customer service and they keep saying our technician will contact you but until now we still don't have internet. What the hell is wrong? No technician feedback also?

Chong Tin Foo says:

Posted on Dec 10, 2015 at 07:29 AM

Dear Sir/Madam,

Report number 1-11826979310 refers.
Thanks for the follow up. The defect symptom persists even though resetting system per your instruction. Kindly assign expert to house to resolve problem soonest. Regards.


Ng Xue Yi says:

Posted on Nov 17, 2015 at 12:30 PM

I live in No4, Jln Saga14,81800 Ulu Tiram,Johor. I purchase your Unifi 30mab but they give us 5mab. They say they will upgrade to 30 mab in 3 days but untill now, nearly 1 week they haven't done their job my home still using 5 mab.

Yeoh Thien Chooi says:

Posted on Nov 16, 2015 at 06:07 PM

Dear Customer Service,
Today, I have received email from unifi that my order ID is 1-11657109627 and appointment scheduled for 20Nov/Fri/morning. As I have prior engagement, I would appreciate if you could kindly change the appointment to 30Nov/Mon/morning. Please confirm. Thanks.
Yeoh Thien Chooi
(hp 019-332-9755 & email:

Nora says:

Posted on Nov 13, 2015 at 01:45 AM

I've been having problems with my connection the whole night, unable to connect to the internet. Called the service line but was put on hold for the longest time. This has been going on for the longest time I can remember and such bad connection is downright ridiculous!!! I am dealing with overseas accounts hence late night stable internet connection is crucial to me so all this nonsense of unstable connection is unacceptable!!! The past few years have been nothing but shitty unstable connection. By right, we should get compensation for the times we do not have stable connection as we are paying customers. Maybe its just high time to switch to another operator who does not cheat us of our hard earned money

meenachi says:

Posted on Nov 12, 2015 at 07:51 AM


I have registered for new unifi internet connection form 2 weeks ago, but there is no reply from your office can you please give me your contact number as i am in Singapore. how do i contact you from overseas.

Krishna says:

Posted on Aug 04, 2015 at 08:24 AM

I have paid unifi tm broadband bill in post office. How can I get bill from unifi.


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