Stitch Fix Customer Service Number

Average: 5 (1 votes)
53 Reviews
Stitch Fix

Stitch Fix

Stitch Fix is an American public company providing personal shopping and online subscription services to their customers in the United States. The company is based in San Francisco, California, United States. They traded publicly on the New York Stock Exchange. The company started their operations by Erin Morrison Flynn and Katrina Lake in 2001 when they started offering their services only to women. However, they soon expanded to men’s clothing and maternity wear. As of 2016 financial year, the total recorded sales of the company was US$ 730 million. Since its foundation, the company has delivered millions of their products to the customers. Some main competitors of the company are ThredUp, Urbane Box, and Trunk Club.

Stitch Fix Service

The company provides personal style service through which they deliver hand-picked clothing and accessories product by charging a single-time styling fee. Stitch Fix advises the customers to write all the details of a survey online regarding their styling preferences.

Stitch Fix customer care number 2272
 
 
There will be five products picked by a stylist at the company that they send to the customers. These stylists pick products on the basis of the questions answered by the customers in the survey. Along with that, the Pinterest boards are also supported by the company that allows the customers to add fashion photos that they like, which are further checked by a company’s stylist.

Conatct detail of Stitch Fix

 
 

  • Address

    Market Street San Francisco, CA United States

  • Contact Number

    +1 415-882-7765

  • Email Address

    hello@stitchfix.com.

  • Website

    www.stitchfix.com

Identify this call type

Click on the type of call you are receiving to help identify the caller.

0% Automated

0 reported this number as automated

0% Collection

0 reported this number as collection

0% Legitimate

0 reported this number as legitimate

 

0% Marketing

0 reported this number as marketing

0% Scam

0 reported this number as scam

0% Other

0 reported this number as other

 
 
Browse
Browse
  • You can add your reviews or experience with the listed company and its customer care support service.
  • Website support english language, So please write in english only.
  • Please do not post any financial private data publically like your bank account details, credit card numbers or mobile numbers here.
  • Please do not use or post any abusive/porn language in the website.
  • This website is moderated, inappropriate and off topic comments are removed.

comments (53) on Stitch Fix Customer Service Contact Number

Asking for gift card

Posted on Nov 29, 2016 at 08:10 AM

Christine Sabel says: I would like to get a gift card for my daughter-in-law and want it sent to me to give her at Christmas. I would like it in her name with my address. I don't want email or print out, I would like it to get it to look like the ones you show and mail out. Can I call to do this or how do I go about like I said to get it in her name but sent to me? Thanks.

Asking for making a delivery

Posted on Nov 27, 2016 at 12:19 AM

Debbi says: Hello,
I will be visiting my mother in Colorado, so I would love to have my first Stitch Fix sent to her address while I am there. Is this possible?
Also, I have referred someone and the person who referred me was Leslie Kowitz. I did not see a place to name the person who referred me on my first order.

Thanks,
Debbi

Need account deletion

Posted on Oct 25, 2016 at 06:46 AM

Theresa Mosier says: I want my account deleted from Stitch Fix immediately as well as my credit card information. I do not want anymore shipments sent to my house. The web site will not allow me to delete my information or cancel my participation. I have tried to call but have got no response. I want out of this program immediately.

Disgusting customer service

Posted on Oct 15, 2016 at 03:42 AM

Elena says: You need to have a phone number where customers can contact you and someone always there to give answers. This is very frustrating. I would not refer to anyone.

Elyse says:

Posted on Sep 12, 2016 at 07:17 PM

I also placed a phone call. I'd like to cancel my service permanently. My daughter who is under the age of 18 signed me with my credit card. I am sending a shipment back today which was the first one. Please confirm.
Thank yo
Elyse

Therese Rice says:

Posted on Aug 11, 2016 at 12:35 AM

I have been trying to change my password, I forgot it. keep getting an error code. I need help- 805-390-5045. I am pleased so far with the service and Ann my stylist gets me!

Victoria martinez says:

Posted on Aug 06, 2016 at 12:51 PM

Yes hi I would like to have all of my refunds back for the 3 or 4 times you have charged me but I sent all of them back and I want to cancel my account also and have all my money back as well thanks.

Andrea Cockrum says:

Posted on Aug 04, 2016 at 06:40 AM

Hi I have just noticed my last credit card statement is showing an additional $20.00 charged by stitch fix, in addition to the charge for the items I purchased last month. I took a look back 2 more months and i am seeing the same $20.00 charge every month even though I am purchasing items each time. Can someone fix this for me?

Nancy Kalisch says:

Posted on Jul 18, 2016 at 10:19 PM

I received an email message from your company regarding my billing information CC number not being valid. I have not received any merchandise or my first box yet. I've already been charged the initial $20.00 by your company. Can you please contact me and let me know what I'm being charged for. My phone number is 703-328-9680.

Meredith Mason says:

Posted on Jul 15, 2016 at 03:46 AM

My Stix Fix was scheduled to arrive today (July 14). It's already the evening and I have not received it. As a loyal customer, I make my own scheduled fixes and I purposely make it once a week now on a Thurs. I have a party this weekend and I was looking forward to my fix today.

Rebecca Harbison says:

Posted on Jul 14, 2016 at 10:17 PM

I purchased one $50.00 gift card on 6/29/16, and paid for it with my Visa. However, my Visa bill seems to be indicating that I have a recurring purchase and will be billed $50.00 every month. This definitely is not the case. I made a one-time purchase for $50.00. The gift code I received at the time of the purchase is MDQQQX6DX. The Visa payment, which was posted on 6/2916, is #054054. Thank you for your help in dealing with this matter. (I have also called your customer service number (415-882-7765) and left a voice message.)

Jasna kanlic says:

Posted on Jul 11, 2016 at 10:11 PM

Hi ,
I Received a stitch fix where I didn't like anything that was sent to me this is the first time that I'm using your service and I don't want to lose my $20 so I would be I would like to give it one more shot but I don't my $20 can you credit it towards my account. I would appreciate any help thank you.

Bianca collins says:

Posted on Jul 10, 2016 at 01:32 AM

Hi my name is Bianca Collins and I recently received my first stitch from you guy on Wednesday, July 6.from the post card I revived it says I have 3 business days to return the items. I am contacting you because I would like to return the item but I am unable to because I am in the Navy and I will be gone underway from the 10th on July until the 23rd of July. Is there anyway I can have a extension on returning the items until then.

Babs Hardwick says:

Posted on Jul 07, 2016 at 02:37 AM

Please cancel the service for hardwick.harold@yahoo.com. I have tried repeatedly but shipments continue to come. The one on its way will be refused. My gift card was used two shipments ago. I notified the person that gave me the gift card to refuse to pay. This has been a most unpleasant experience.

Liz lola says:

Posted on Jul 05, 2016 at 07:16 PM

This company sucks! I am not a customer, but an employee! This company opened a year ago and no one has gotten a raise! No one can seem to be able to ask for days off because it "may affect production", yet those requests are done months in advance! In reality its because of the lack of accumulated PTO hours, I don't care if I don't get paid if I go on vacation!

The supervisors in the location I work at, they are a joke. They lack authority and show favoritism . People constatntly get trained to move up, yet it never happens.
This is b.s.

Therese Wood says:

Posted on Jun 30, 2016 at 09:37 AM

Hey there Stitch fix. I'm writing to say that I am really sad that I can't become a member as I am a size 16. Really??

Christina reiswig says:

Posted on Jun 27, 2016 at 07:50 PM

Hi,
I had already checked out And this is my first time doing this Stitch fix box and I have a shirt that I liked and I had already paid for and I didn't know what I was suppose to do so i put it in my return bag hoping someone can read my check out part where I said I needed another size. I needed a medium. It was the mia crocheted top I think that's what it was. It was in pink But it was to big on me But I loved it.. And was wondering if you guys can exchange it if it would be shipped alone or with my next box. And if you can't exchange it can you please send it back to me since its already paid for.

Pam Thomsen says:

Posted on Jun 27, 2016 at 06:01 PM

Good Morning-
I notice my next stitch fix has been cancelled do to a credit card error. And that Stitch Fix tried contacting me several times. I have not been contacted at this time.
This was the first notification that there was a problem with my credit card. I did have one card compromised so I did update my info. Sorry for the inconvenience.

Sami Anderson says:

Posted on Jun 23, 2016 at 07:26 PM

Hello,

My name is Sami Anderson. I noticed that I was being charged another $20.00 on my credit card for your service fees. I thought I had successfully canceled after I received my first box. I was highly disappointed in the cloths I was sent. They were nothing like I described my style. I can understand and respect your concept. I feel like if it is that hard to be that off then the service is not working for everyone. So I canceled so I thought. Can I please get help canceling my service and also I want a refund. I would also like one for last month since the service was less then I expected.
Thank you Sami Anderson

Julie says:

Posted on Jun 17, 2016 at 10:40 PM

Hi, I am trying to inquire as to a styling fee that I was charged on May 20th. I received a fix on April 28th and made a purchase, however I did not receive a fix in May but was still charged the styling fee. Please credit me the styling fee for May.

Much appreciation,
Julie Cook

Angela Florian says:

Posted on Jun 10, 2016 at 08:34 PM

I have a fix currently, I would like to get a larger size in one of my items. How do I go about this. I am inclined to buy all 5 items, if I can get a larger size.

Christine Hoehn says:

Posted on May 21, 2016 at 04:53 PM

Good Morning,

I called and left a message as well. I am concerned as I joined yesterday 5/20/2016. I got to the end and it took my credit card information etc. I do not recall having a password question and now I can't seem to sign in. I am concerned it didn't go in and now all my information is where? I was trying to add a note regarding my fit and still want too. Please get back to me asap and I am hoping to rectify this. Thanks a lot and I look forward to hearing from you soon.

Christine Hoehn

Diane says:

Posted on May 13, 2016 at 03:48 AM

Hi, I regret to inform you that the prices are out of my budget. I was told about your website through my daughter and it turns out that I cannot afford it. I am worried about my debit card out there and I wanted to let you know that I would appreciate if someone would contact me regarding this. please do not send me another shipment and will you please call me regarding this issue. Here is my phone number 413-684-1548 or 413-347-1401.

Susan Monteiro says:

Posted on May 05, 2016 at 02:12 AM

help! This is my second email, I need my money back I was charged full price and never received any package. What do I do I need to? I have tried emailing, and have called 5 times using different extensions and everything goes straight to voice mail.Please help. I would like to cancel my account now.

Navya Sane says:

Posted on May 02, 2016 at 11:04 PM

I didn't get the return mailing label and so couldn't send the shipment which I didn't like and didn't use. I am charged for them unnecessarily Please and done the mailing receipt and refund me the amount charged.

Erin Beardslee says:

Posted on Apr 29, 2016 at 09:29 PM

I have tried several times to cancel shipments and I am still receiving emails that there is a shipment on the way. I want my profile to be deleted along with my address and credit card information as I am no longer interested in receiving shipments.

Suye Embry says:

Posted on Apr 29, 2016 at 07:27 PM

I'm trying to get a loan and I don't have a contact for my job. Is there any way that I can get a landline number for stitch fix at the Dizzy.

Karen Mllin says:

Posted on Apr 28, 2016 at 05:54 PM

I'm sending back all back a few items. Today is 4/28/16 and I received it 4/25/18, As long as it's in the mail today in the provided return bag will that be OK?

Thanks
Karen

Christina Thornton says:

Posted on Apr 20, 2016 at 05:22 AM

Hello, I sent a note asking for a phone call. I loved my first Stitch Fix, but asked to have the off the shoulder white shirt a size smaller. I sent the shirt back with a note. The billing was in question as, I wanted all 5 pieces, but needed to exchange the shirt size. I would appreciate a response. My next stitch delivers next week.

Michelle Weinberg says:

Posted on Apr 11, 2016 at 11:42 PM

Please cancel the service for we6weinbergs@yahoo.com and do not charge me anything else. I'd also like a refund for the $20 that was charge.

Michelle Weinberg

lara carbonari says:

Posted on Apr 08, 2016 at 08:35 PM

Hello- I had told stitch fix that I returned my last order, however, it was not! I'm so sorry..I fond it in the back of my fiances car...please go ahead and charge me ...I believe it was close to 199.00...please confirm...thanks and a ton of apologies!

India says:

Posted on Apr 07, 2016 at 09:15 PM

Can someone call me about canceling my subscription 513 302-2484.

WENDY COOPER says:

Posted on Mar 29, 2016 at 09:30 PM

I changed my billing credit card on my account and my old credit card was billed.I would like it if you would credit my old credit card and re bill the new credit card that is on my account.I changed the credit card when I did my check out.I changed the credit card because I didn't want an over daft fee,so if you could take care of this as soon as possible.I would greatly appreciate it.I also left a message for someone to call me back on this matter.Thank you.

Lisa boshell says:

Posted on Mar 23, 2016 at 10:02 PM

I was suppose received my box this past Saturday but it Wednesday and haven't received it. I really upset I waiting for a dress in the box for Easter.

Jacqueline Barnes says:

Posted on Mar 21, 2016 at 08:01 PM

I contacted stitch-fix service by email, and by voicemail. I want to cancel this immediately. It was an error. I do not want my bank charged!

Becky Arney says:

Posted on Mar 12, 2016 at 09:18 PM

The very first time I wore my loveappella Eckert draw string funnel neck sweatshirt the seam in the arm pulled apart. I was not doing anything crazy. I went to the grocery store. When I got home I noticed it. I am very disappointed in the quality of this item. I am wondering if this item can be replaced or returned.

Marie Fowler says:

Posted on Mar 12, 2016 at 08:52 PM

Hi, i scheduled a shipment for the 25 of this month because I am going on a cruise and i would love some complete looks for this trip but my page shows nothing today it says scheduled a shipment and i had scheduled a shipment ever 2 to 3 to weeks with the first shipment arriving on March 25 i'm leaving the 26 please let me know if you are sending me a shipment 910 352 9573.

Rene Branstetter says:

Posted on Mar 12, 2016 at 03:38 AM

Hi, I returned all the item's you sent me not one of them is my style and ypu charged my account for all the items. Please reverse the payment. I no longer want your services thanks.

Jill says:

Posted on Mar 12, 2016 at 12:09 AM

My package was damaged during delivery and I was advised to send package back and a new package would be sent. I was charged for one of the items that was damaged and returned !!! I contacted the company twice over email and did not receive a reply.

Natanya Vickers says:

Posted on Mar 09, 2016 at 03:50 AM

I sent back a package and it got returned to me. I'm gonna try and send it back. Is there any way you guys will take it still?

Holli Falkner says:

Posted on Feb 22, 2016 at 09:25 PM

I am completely disappointed in response time. I am also upset that every time i call stitch fix, i NEVER get an answer. Only a machine, & never a returned call. I want my subscription cancelled (i cancelled it a month ago and still got charged).

Amelia Abelon says:

Posted on Feb 06, 2016 at 09:05 AM

My complaint is about you're company's hiring practices. I was trying to get a job in the Phoenix, AS location and I feel I was discriminated because of my age. I am 57. The interviewer looked at my resume, checked the year I graduated and asked me how many days I missed work last year. I told him 3 to 6 days. He said that's unacceptable and dismissed me right away. If I had money, I would sue for age discrimination. I don't think younger candidates get asked that question.
Ps. Currently working doing the same job I applied for and never had a problem compared to my younger coworkers.

Mary Hancock says:

Posted on Jan 27, 2016 at 09:28 PM

Hi, I am having a problem paying for my latest fix as I have moved, my email, phone, and address have all changed. The fix was being held at the post office in my old town for I don't know how long. I love everything in it and need to pay. I tried solving this problem online and seem to now have 2 accounts. I called and left a message with the help line. Looking forward to a response. Thanks.

Kim McKeown says:

Posted on Jan 17, 2016 at 04:15 AM

Hello,
I just tried signing up through Facebook and I am not sure if all of my information went through or not. The screen froze when I was prompted to choose a shipping option. Can you please respond and let me know if my information was processed or not. Thank you very much!

Justine Bedocs says:

Posted on Dec 23, 2015 at 06:48 PM

Hello I got my fix and I got a pair of pants in a size small (outside tag says large which is why my stylist probably put in my fix but inside rage says small). I probably would like to keep these pants and would keep the whole fix and would like the opportunity to try these pants in a large before sending my fix back. I would want the discount. I am not sure how that works if a piece is sent to me in error. Please instruct on what I should do with my current fix. Should I wait until the black pants are sent to me in a large to make a decision.

Eric says:

Posted on Dec 23, 2015 at 06:03 AM

Bought a $500 printable gift card that was to be delivered to my e-mail; however, it was never delivered (however, my bank confirms that Stitch Fix charged my credit card.). I sent Stitch Fix repeated e-mails--no response from them; tried calling their customer service number--no response. Because of their lack of attention, I was unable to present the gift card to my wife for her birthday. I am furious!

Luann Melum says:

Posted on Dec 20, 2015 at 12:01 AM

I ordered a gift card for my daughter who is registered with you but I asked that the card be sent to my address. I have not heard and I is a Christmas gift so need to know what is happening. It has been charged to my credit card. Could you reply to this request. Thank you.

Susan Freeman says:

Posted on Dec 16, 2015 at 08:55 AM

RE: 1495107

My Visa was charged $50 for 2 separate email gift cards. One was received and one still has not been sent to me.

PLEASE email me the gift card (code 4WHUXFACT with name Christina). The first gift card was emailed twice. Please correct this error and send the second paid for card with the correct code. Both recipients cannot use the same card with the same code.

Thank You.

Melissa Hagerty says:

Posted on Dec 05, 2015 at 12:39 AM

SECOND REQUEST -- I SENT AN EMAIL THIS MORNING AND HAVE NOT RECEIVED A RESPONSE YET.

I received a message regarding my returns.
This ups package was place in a UPS box located in area code 15126 on Monday November 30th. The box was located in Essex Plaza.
I will expect that my account will not be charged.

I am a single mother of 2 getting no child support and its right before Christmas. I literally can NOT afford to be charged.

I would also like to CANCEL my account at this time as well.
Good contact # is 724-512-3202 (9-5pm EST).

Ronda Nelson says:

Posted on Dec 03, 2015 at 01:02 PM

My credit card has been lost & cancelled. I apologize for the delay in checking out for my latest fix. The new card should be in by the end of this week. I will update my information then. Thank you.

Patricia Atkinson says:

Posted on Nov 26, 2015 at 02:44 AM

I am very dissatisfied with your company, your service and your products. Particularly the inability to get in touch with anybody in customer service for a response with a quicker than 72 hour turn around. That's ridiculous and if you're serious about being and staying in business you should fix these issues.

Stacey Broecker says:

Posted on Nov 20, 2015 at 02:20 AM

I have sent an email which has not been responded to. I have called and left a message also. I sent my bag out on Monday and right after I did it, I realized I did not include a sweater that is way too big. I wanted to send it back before I was charged for it but have not heard back from anybody at Stitch Fix. I have to say this has been a little frustrating and I am considering discontinuing my membership at this point.

Riki Jackson says:

Posted on Nov 09, 2015 at 01:26 AM

Your system will not take ANY of my password changes! I can't even log into my account to send updates without getting a password error. Please do not send me the link to update my password. I have received 15 of those e-mails. The system still will not accept any of my password changes. I am very frustrated. Please call me at 901-233-1089 or e-mail me at rjackson@fayetteacademy.com.

Thank you.

Sincerely,

Riki

 
 

Recently Discussed Reviews