Scribd Customer Service Number

Average: 2 (4 votes)
71 Reviews

Scribd.com Overview

With over one million titles, a privately owned company Scribd is ahead of everyone in serving as a digital library. It offers services in social reading and publishing platform since past 11 years and recently got ranked on 222 by Alexa. The company is headquartered in San Francisco, California.

About its start


Initially, Scribd started its journey as a website to share documents based on the experience and inspiration of Trip who was on the way to publish academic paper in medical research at that time. It was co-founded by Trip Adler, Jared Friedman and Tikhon Bernstam in March, 2007 to make easy process to create and share content online with the initial funding of $120,000. The working of the site was simple as it used to convert the readers documents in PDFs, word and Powerpoints to web documents which can be easily shared online. They further planned to introduce Scribd store in 2009 that is now well working to enable writers to sell their digital copies plus some e-books after partnering with Simon & Schuster. Some of the best

publications among its 60 million documents include California Proposition 8 ruling and HP’s lawsuit against Mark Hurd’s move to Oracle.

What they offer in services?

They are on a mission to change the way the world reads and to do this they have launched a plan in 2013 for unlimited access to e-books on their site under a subscription process on monthly basis. In 2014, they incorporated audio books turning out to be the most robust and valuable subscription service for readers and in 2015 they went beyond by introducing Sheet music which offers the digital access to compositions of the world’s top composers.
Recently, in the past year they decided to introduce articles on their site from trusted sources like The Wall Street Journal, The New York Times, The Financial Times and many more in their subscription plan to encourage readers to work on diverse topics.

What’s their status?


Now as a unique brand in reading they have almost 100,000,000+ unique visitors a month with 700,000+ subscribers that have access to three books a month from 1,000 publishers. Their services is accessible on Android, iOS, smartphones, tablets and Kindle fire, Nook and personal computers thus giving users 150 million hours of reading.

Conatct detail of Scribd

  • Address

    SOMA San Francisco, CA 94107 United States

  • Contact Number

    (415) 896-9890

  • Email Address

    bizdev@scribd.com

  • Website

    www.scribd.com

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comments (71) on Scribd Customer Service Contact Number

membership cancellation

Posted on Jun 05, 2018 at 11:06 AM

Timothy D Johnson says: Please cancel my membership immediately. Can't cancel on Wsite.

Need cancellation and refund

Posted on Nov 29, 2016 at 02:24 AM

T Rankins says: I am trying to cancel this service. I would like my money back and the charges to stop on my credit card. I tried to cancel before the trial period ended. Please help me in believing this is a good company and do the right thing by granting the service cancelled and crediting back the money that was charged.
Thanks.

Need reimbursement

Posted on Nov 21, 2016 at 03:12 AM

Lauren Phipps says: I have been charged twice since I have cancelled. I want my money back now. Please do the same as soon as possible.

Complaint about extra charges

Posted on Nov 16, 2016 at 08:47 PM

Marta says: They are charging me with a subscription that I didn't ordered. I want to complaint. I don't know where they got my credit card number. I didn't give it to them.

Got extra charged

Posted on Nov 15, 2016 at 08:56 PM

John chiarello says: Hello,
Can you please stop charging me 8.99 a month? I am not authorizing these charges. Thank you.

Need help

Posted on Nov 12, 2016 at 12:37 AM

gosia says: I have been trying to contact Scribd. Nobody has responded. My profile vanished with my books, documents and credits. Can someone fix it please?

Got extra charged

Posted on Nov 05, 2016 at 05:17 AM

Julia DiSalvo says: I have a monthly membership for scribd. I have been charged three times in one month. May I know what is the matter?

Need back the money

Posted on Nov 02, 2016 at 09:06 PM

Anas Kazi says: Dear Sir/Madam,
I am the user of scribd app for the quite some time. I am just going out through a reference books. I have entered the mode of payment which I made it through my debit card. My one month subscription was for the free trail and again it detected for the next before the confirmation of using or not and my account is being debited through sum of 623, so kindly revert me back as soon as possible since for the month.
Thanks and regards.
Anas Kazi

Cancelling the membership

Posted on Oct 11, 2016 at 05:38 PM

ishwar das says: Hello, I did not want to continue my membership and yet I have been charged with $8.99. I want this amount back and I do not want to continue my subscription. I am expecting that you would help me and return my money back. Thank you.

Ishwar Das

Richard G McLaghlin says:

Posted on Sep 28, 2016 at 08:02 PM

You took $47.99 from my Paypal account today. However, you ended my membership on 2/16. Please immediately refund my money back into my account.

Joi says:

Posted on Sep 26, 2016 at 07:11 AM

After the preview of Good Kids by Benjamin Ngent, I went to download the full title and the book was stuck on just opening but never opened to the content. Please advise.

Jozelun Maurice says:

Posted on Sep 15, 2016 at 07:53 PM

Hello, my name is Jozelun Maurice. I noticed in my bank account which is in chase bank that I had several purchases of scrib that I did not ordered at all. How can I get all of my money transfered back to my account? Please advise.

Robyn says:

Posted on Sep 12, 2016 at 07:23 PM

I cancelled my subscription before my free trial was over and I'm still getting charged. I need a refund of 3 months. I've emailed on the website and still no response back

Vaibhav Gupta says:

Posted on Sep 07, 2016 at 02:16 AM

Dear Scribd Sir/ Ma'am
I am the user of scribd app for quite some time. I was just going out through a book and for downloading its complete version i have to enter my mode of payment which i made it through my credit card. My 1 month subscription with scribd was free but then also 8.99(usd) has been debited from my account. So please can you please just check what is the issue behind that.

Alina Murariu says:

Posted on Aug 31, 2016 at 08:31 PM

Hello,
I have a problem with my account. I’ve made an account on Scribd.com on 17 of March 2013 and I closed it on 17 of April 2013. However, you still take my money from my account even in 2016!!! I have checked my credit card and I really have a problem when I see that, monthly, you took 9 euro from me, even if my account is closed for that long period. Please contact me as soon as possible, regarding the invoices. I want my money back, from April 2013 till 2016.

Twinkle says:

Posted on Aug 30, 2016 at 03:47 PM

I have uploaded a book yesterday today I got a mail saying that it has been blocked for some reason. I just wanted to ask that what is wrong in uploading just a book? Can't I upload books if not then why not?Please help me out and clear out my issue..

Carla McGhee says:

Posted on Aug 26, 2016 at 08:57 PM

I have being charged for service that I do not want. A couple months I accidentally open two accounts,one through I tunes which I cancelled. But still being charged for the other. When this first happen I sent a email to you to cancel this account. I have been charged for 2 months that I would like refunded. If there is a problem I can be reached at 8656573271...

ozzie ford says:

Posted on Aug 15, 2016 at 07:54 AM

Dear Help me Howard: (please note that the letter is not working for some reason)
Please, help me with my Obama Care nightmare. My health care plan with Florida Bl was rolling over since I did not change it - the only thing changing was my subsidy amount. I have the paper work that confirms my plan from January 2016 and Obama Care keeps confirming that my amount is 2.16 and the correct plan, while then Florida Blue confirmed it as well and even kept sending me the invoice with the correct amount, however after I pay the premium they sent the money back into my account claiming that I did not pay, which is not correct and I have the paperwork to show that. I am going crazy over this and have tried everything, including writing, talking with a representative at a Florida Bl Center, who then I was told was allegedly not working there any longer, a complete nightmare. They keep giving me the ran around. I heard from a customer that he gets exactly the same procedure, which I find very strange. SO, after at least 300 phone calls (I am not kidding) and 14 personal appearances at the Flori

Ganga bahadur chhetri says:

Posted on Aug 14, 2016 at 08:58 AM

Hello
I want to cancel my trial and I cannot even do that. I don't waist my money and time. you are charging me $8.99 every month. Please cancel it and stop to charge me now.

sudeep Panigrahy says:

Posted on Aug 09, 2016 at 03:02 AM

Hello,
i did not want to continue my membership and the free trial period was to be available till 08/08/2016,,,which means that today was my last day, but yet i have been charged the charge of $8.99 today itself. I want this amount back and i do not wish to continue my subscription and i have already canceled it.
I am expecting that you wold help me and return my money back for which i'd be grateful.
Thanking You
Sudeep Panigrahy

Walthino casanova says:

Posted on Aug 01, 2016 at 06:35 PM

I do not want the 8.99 $ subscription please I don't wait to get charge for it it already shows in my statement..

Linda Fessler says:

Posted on Jul 02, 2016 at 04:15 AM

I want to cancel my trial and I cannot even do that. What a waste. I could not pull down any forms from service, No one picks the phone calls.

Schuyler Brock says:

Posted on Jun 30, 2016 at 11:25 PM

Sir/Ma'am,

I signed up for your service months ago trying to get access to a document, but the document wasn't what it said it would be... Anyway, I signed up and apparently chose something that charges me $8.99/mo. I would have caught this right away, but it was on my military account which I don't use.
I haven't done anything on Scribe since that day (haven't even logged in), and would greatly appreciate a refund for all those months I did not actually sign up for.

Thank you very much for your help!

Lisa Stewart says:

Posted on Jun 14, 2016 at 07:17 PM

Hello, I see I am being charged for subscribed I don't know how many months I have been charged 8.99 is there any way that my account be cancelled and my money be refunded because I never use this site. Thank You.

Adeyinka Gbemisola says:

Posted on May 01, 2016 at 02:42 AM

My account was deducted without d service rendered, i wasn't Signed and was not able to download the book, i need my money back or the service.

Adeyinka Gbemisola says:

Posted on May 01, 2016 at 02:32 AM

You deducted my money without giving me my service, I need my money back if d service is not render within the next day, without signing me up.

Patricia Pienkos says:

Posted on Apr 12, 2016 at 07:06 PM

The new format is terrible! I signed up for unlimited reading not your picks of scribe selects! So i have cancelled my membership.

P Ryan says:

Posted on Apr 11, 2016 at 11:08 PM

Do not join SCRIBED - once they have the persons credit card details they will keep taking money no matter that I contacted them. This is a scam - no response to emails no phone no. to ring. DO NOT JOIN.

Alex jean baptiste says:

Posted on Apr 11, 2016 at 07:25 AM

Please stop billing me I tried to email the team and support emailed they both came back please stop billing before I get in touch with my bank.

lydia jovero says:

Posted on Mar 25, 2016 at 12:31 PM

please cancel any subscription charges and request for a refund, thanks ,lydiajove@yahoo.com.

Julia says:

Posted on Mar 25, 2016 at 04:40 AM

Hi, my name is Julia and I have been using ascribed since last December. I have been enjoying it but a day ago a change took place and I now can only read three books a month. I am paying the same amount of money I was before but I am getting less books and I'm just wondering why that is. It seems if I am not allowed to get more than three books than the monthly fee should go down a bit. Is this change permanent ?

Shreya says:

Posted on Mar 23, 2016 at 11:40 AM

To whom so ever it may concern...my one month subscription is already over...y am i being charged or $8.99 every month. If this doesn't stop, ill have to raise a dispute for my refund on my account. So better stop my subscription and give me my refund.

ELAYAKUMAR BALARAMAN says:

Posted on Mar 23, 2016 at 07:25 AM

Hi,

My account email - elayavan@yahoo.co.in
I have subscribed for Scribd on January and I have cancelled well before the trial period.
However when I am checking my account state now i see since 3 months I have been charged in my credit card. There was no phone number for me to reach out customer service.

So please refund my money back, you can check my account login, that I have not logged into the Scribd site since 3 months and even then i did not get any email the you are charging my credit card or monthly statement. I have no way to know why my card is being used.

Please respond to @ elayavan@yahoo.co.in or call @ 484-680-4032

Thanks,
Elayakumar

Michele says:

Posted on Mar 23, 2016 at 07:19 AM

I would like a refund for this month...it keeps saying unable to open do you want to report all month....

Michael Shelton says:

Posted on Mar 23, 2016 at 04:22 AM

Dear people, I have had a paid account with Scribe for few months now. I like the service/app. I read stuff from it everyday. I have been very sick the last few months, it has helped me to keep my mind off my medical problems, I got the Narcotizing Fascistic in Hawaii last fall and almost died. Anyway I want to continue, but I read about a book a day. How to resolve this with your new arrangement? Sincerely and in that spirit I remain, Michael Shelton.

cory says:

Posted on Mar 19, 2016 at 04:42 AM

i do not have a scribe account, nor have i ever heard of it! but you keep steeling money out of my checking account. this is fraud!!!

Bailey Rein says:

Posted on Mar 18, 2016 at 09:47 PM

I signed for a free trial, which I haven't used since the first day. Without warning, the subscription fee was taken out of my bank account. I was wondering if, since I haven't used it, or have any intent of using it, I could have a refund and my subscription cancelled? Thanks!

Aude says:

Posted on Mar 05, 2016 at 03:47 PM

Hello,
Since yesterday, each time I try to read the book "Miracle Self "by Paul Gorman, the application stops right away! Thank you for your help!

Sravan Sadu says:

Posted on Feb 29, 2016 at 11:40 PM

Hi,
I have cancelled my premium membership and the amount is shown as refunded. Could you please check and let me know when the amount will be refunded to my credit card? I also see that the membership will be automatically renewed in 2017 and I don’t want it as I am no longer a student. Please help me in this issue. Thanks!
Regards,
Sravan Sadu

Sheri aaron says:

Posted on Feb 25, 2016 at 12:02 AM

I am getting billed 8.99 a month for this service. I have never ordered or used this service. Please stop the billing. For jess butler.

tazeen khan says:

Posted on Feb 19, 2016 at 08:47 PM

I don't want Scrubbed Subscription. Money was deducted automatically from my debit card after 14-day trial. Kindly refund my money asap.

Jeanne says:

Posted on Feb 11, 2016 at 12:37 AM

After joining and paying $8.99, I realized that you offer a free trial period. I signed for your free trial period, and now would like a refund of my purchase. I already called my credit card company and they advised that I contact you directly. Please refund the $8.99. Thank you.

FAROOQ AHMAD says:

Posted on Feb 10, 2016 at 12:07 PM

hey m fed p of this scribd.com i downloaded some projects from it abot two months ago and r company is still taking that money from my credi card this is shitt 1600 per month helllll.do somethg or i will file an FIR

ADRIENNE CAMPBELL says:

Posted on Feb 05, 2016 at 09:42 PM

I am being billed 8.99 a month and I don't know why. This is the second month and I would like a full refund.

Amber says:

Posted on Jan 27, 2016 at 11:22 PM

The customer service line is only a recording. I have not received any email verification of my free trial account settings but i am showing the 8.99 fee pending. I just wrote an email requesting my account, whatever it may be since, I can't locate that information, to be cancelled. In cases like mine, having a live person is preferred to email. They need to establish a call center for issues and concerns.

Andrea martin says:

Posted on Jan 08, 2016 at 12:59 AM

I want stop this account. I want this off my credit card. I want to end this membership right away. I don't want scribd any more. Please stop and take me off this right away!!!

SK Gupta says:

Posted on Jan 02, 2016 at 04:14 PM

I am unable to use your services. But, my credit card account is being charged for $8.99 every month.

Please refund my money and I don’t want to continue my subscribed account.

Regards

Anupama Kale says:

Posted on Dec 14, 2015 at 09:06 PM

Please contact urgently as an unnecessary without any information. I am getting dedicated every time 8.99$ through my credit card, this has to be cancel on high priority as i haven't order nor done any transaction.

Mbela Cimbombu says:

Posted on Dec 10, 2015 at 07:34 AM

To Whom It May Concern,

My name is below this message. My problem is that yesterday Tuesday, 12/08/15, I renew my membership of $8.99, I have a prove from my bank. Today I have tried to work on my home work, it still ask me to renew again. If till tomorrow there is not a solution because I have to submit my homework tomorrow, you will return my $8.99. See below the prove of my payment. I need it allows me this night.

Thank you for your understanding.

Transaction Detail
TransactionDec 08, 2015
StatusPENDING
Debit Card Number*7710
Amount$8.99
SAN FRANCISCO CA Dec 8, 2015 10:50 PM
Location Date and Time
Books,Periodicals And Newspapers
Merchant Category
SCRIBD.COM Dispute Transaction Print

Lois Rosendahl says:

Posted on Nov 14, 2015 at 10:03 PM

I signed up for a free book, and have just recently learned that i am being billed monthly at $ 8.99. So far the total billing equals $ 35.96. This was not the agreement per the offer. I want the deduction to be terminated and no further business with this firm. It is truly a "SCAM"!!

Kristine Peterson says:

Posted on Sep 24, 2015 at 07:18 PM

I cannot get into my account, I cannot get a new password, I cannot get anyone to address the issue - but yet you continue to bill me.
Either address my concerns, have someone call me or quit putting charges to my account. I have been trying to get this resolved for over 3 weeks now.

Robert Tedder says:

Posted on Sep 23, 2015 at 09:45 PM

I am requesting to refund for Warren Pollock purchase of $10.
I thought i was buying an e-book and not a power point presentation.
Without any explanation, this purchase is pure gibberish.
Please contact me 707 820-8417

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