Kobalt Tools Customer Service Number

Average: 2 (3 votes)
49 Reviews
Kobalt Tools

Kobalt Tools

The Lowe’s owned tool brand, Kobalt Tools, are best recognised for making out hand and mechanic’s tools, power tools and tool storage in United States since 1998. They have a good grab in United States, Canada and Mexico market for the same.
The tools made under the brand is so designed and engineered to combine toughness and durability with the latest developments in comfort, balance and practical innovations. Now the line includes more than 1,700 products with the new cordless power tools which offer the same muscle as their AC-powered predecessors but the convenience of long-lasting rechargeable 18-Volt Lithium or 18-Volt NiCd battery packs.

How it got started?

It was introduced in market in 1998 by Lowe’s and its manufacturing partner J.H. Williams to go in line with tough competition against The Home Depot and Sears tool brands. They made certain partnerships with corporations like Danaher that ended up in 2003 and got switched to JS Products for making out mechanic’s hand tools. They also came up together with Great Neck for screwdriver and Chervon for power tools. Their expanded line was re-launched in 2004.

What are they providing in cause?

In 2010, Kobalt Tools and Lowe’s came in partnership with SkillsUSA to do something for education program across the country and helping out the next generation to develop their skills at high schools through their toolbox. As a part of this national initiative Lowe’s is in to donate out approximately $1,000 worth of Kobalt tools to each school.
The tools have the lifetime hassle-free guarantee so they will work for years to come helping out in the right cause.

What’s new?

Lowe’s have expanded the world of Kobalt tools and now they are with a new line of launch that is called as New Kobalt Power tools which is cordless and include both Lithium-Ion and NiCd Combo Kits. They are preparing out to market it on professional grade which can get adjusted in the household budget. They are also offering out 5 year warranty which thus satisfies customer not getting the disposable and semi-disposable tools. The Lowes local 1700 stores makes or put their guarantee far more accessible than many tool manufacturers warranty exchange programs.

Kobalt Tools customer care number 115
The new line features a Combo Kit that includes drill/driver, reciprocating saw, circular saw and LED work light along with some individual selections like the Cordless 18-V Drill Driver and Cordless 18-V ½-inch Impact Wrench.
Lowe’s is also up to open an online service under name mylowes. What you really need to do is bring mylowes card at checkout to activate the account and then register at lowes.com/mylowes. One can go for any credit card which can be max out at Lowes provided with a keychain mini-card and a sticker. In the end, it is definitely the time to update your tool kit with the above brands.

Conatct detail of Kobalt Tools

  • Address

    P.O. Box 1111, North Wilkesboro, NC 28656, United States

  • Contact Number

    +1-800-445-6937, +1-800-890-5932

  • Email Address


  • Website


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comments (49) on Kobalt Tools Customer Service Contact Number

Looking for replacement

Posted on Nov 26, 2016 at 11:25 PM

Jeff Troxell says: I have a Kobalt air compressor model 37296 that I brought new from Lowes. The compressor has very little use time on it, still like new condition, went out to use it, plug it in turn the compressor on and it ran for about 2 minutes and blew up blowing the mufflers cracking the head and crank. Lucky I wasn't hurt. Has there been any recalls on this compressor and is there any replacement parts? Lucky that nobody was hurt.

Looking for a part

Posted on Nov 05, 2016 at 05:10 AM

Cindy Rivers says: I am in need of a replacement part for my Kobalt miter saw. The part is the positive miter stop locking lever (part X4SR). I cannot find anywhere that I can order this part. Can you tell me where I can get it please? Thanks.

Looking for replacement

Posted on Nov 04, 2016 at 08:34 AM

Michelle Annette Brown says: I am trying to replace a 5/32 ratchet drill bit and Lowes no longer carries it with number 0498878 and 8 piece ratcheting SAE Hex Key set. How do I get this replaced because it says lifetime warranty but who replaces it?

Need assistance

Posted on Oct 26, 2016 at 11:04 AM

Eddie says: I purchased about 15 screw drivers from Lowes a few years ago. The handles are falling off and getting really sticky and they make my hands smell. I returned them to the Lowes in Baton Rouge, on Seigen and the lady working there said, I had to return them to Kobalt. Kobalt web site says to return them to the Lowes where they were purchased.

What do I do?

Eddie Weeks

Letter on replacement of refrigerator

Posted on Oct 11, 2016 at 07:16 AM

Ben Hooks says: I need to replace the mini refrigerator in my Kobalt Tool Chest. I have owned the tool box for many years and the refrigerator is dead. The measurements are: Width 17.12", depth 18.12" and height 19.25". Can you tell me where I can purchase a new replacement refrigerator?

M. L. Knight says:

Posted on Oct 01, 2016 at 01:43 AM

I have a 40 volt Kobalt charger that no longer works and Lowes said to contact Kobalt since it has a lifetime warranty. I was told on the phone there was no warranty. Can Kobalt help me get a replacement since it is in warranty?

Otherwise, can Kobalt sell me one? My trimmer is no good with no charger. I have a lot of money invested in this item.

Steve Keir says:

Posted on Sep 29, 2016 at 05:55 AM

A little over a year ago, I bought a new but older type of cobalt 8 V NiCad battery. I have only used it a handful of times and it no longer works. I know that it has past warranty but I would still like to find out if that was normal for this battery to be defective. They are fairly costly and only using it a handful of times is frustrating. I have quite a few cobalt tools now in my inventory and overall I am very happy with their products. If someone would like to speak to me about it I can at least give the serial number and approximate date that I bought it. Thank you for your time in advance.

kevin bradshaw says:

Posted on Sep 28, 2016 at 08:07 AM

I am a electrician and love Kobalt. I was just wondering if you all ever thought about coming out with a battery power band saw.

Red says:

Posted on Sep 09, 2016 at 11:24 AM

Hey I recently have spent hundreds of dollars on different types of gloves and can't find any tough enough that aren't to think. I heard all kobalt things are lifetime warranty, does this include gloves? If you think kobalt gloves will hold up to the test, I'll gladly review some. would y'all mind sending me a few pair to try out? I trim trees, cut grass, demolition, carpentry, plumbing, electrical, flooring, roofing, and pretty much anything to make money and stay busy.

Jess M Roig says:

Posted on Sep 08, 2016 at 01:58 AM

Attempted to charge my 40 watt battery in its charger. Light blinked green 3 to 4 times, then changed to blinking red. Does this each and every time. Whats the problem?

Robert Tinsley says:

Posted on Sep 06, 2016 at 06:44 AM

My Kolbalt 18 Volt charger shorted out and I am in need of another. The charger is for the lithium ION type batteries. I purchased the complete 18 volt tool set. This is still a new set and don't want to advance. Lowe's doesn't carry anymore. Cold I locate and purchase a new 18 volt charger?

Steve Kennedy says:

Posted on Sep 03, 2016 at 02:27 AM

The website is not especially helpful, nor the local store in this case. I have a 5-yr-old, or so, 10" compound miter saw, Mod. 251946. I had noticed some problems in the past with close cuts, but now discovered that the back fence has a slight bow in it. It appears to be a cast aluminum fence, and appears to have simply come out of the mold a little wrong. At any rate, I can't find the part, or how to order the part, or even find an owner's manual or parts breakdown. Can you help or advise where to go.

bryan stenberg says:

Posted on Aug 29, 2016 at 09:28 PM

I went to LOWES for a defective nit and with the nit that does not work or power on. they said to call Kobalt. I've tried twice for their service line and have been on hold over 60 min both times with no success getting a person. I am looking for some assist or gift card for this $149...

Teddy says:

Posted on Aug 24, 2016 at 02:21 AM

Went to Lowe's looking for a spool cover for the kobalt weedeater i got at Lowes and was told they don't carry it in stock and I needed to look on the internet to order. I've not been able to find it and I called the store and asked for inside lawn and garden and was placed on hold for 10 min.Then the operator comes on and says hold on, ill get someone and proceeds to send me to otside lawn and garden where the rep had no idea what I was looking for. He then said he was going to transfer me and then the call was dropped. This happens all to often in this store. No staff, if 1 in every department, its a miracle. 2 cashiers open most of the time with long lines and other employees don't bother to come help. Less profits and more employees is needed.

Diane Schirack says:

Posted on Aug 12, 2016 at 05:27 AM

I purchased a Kobalt miter saw (#0358937) for my husband for Christmas 2015. He has used the saw very little but has had nothing but problems. The saw jams and the shield is loose. I know this had a 3 yrs warranty when I purchased but I'm unable to find the receipt. Are we able to bring it to our local store for exchange? Any help would be greatly appreciated.
Thank you

Mike Bertrand says:

Posted on Aug 01, 2016 at 09:03 PM

I have a Kobalt Retractable Hose Reel Item# 0022883 I am having a problem when I try to bring out the hose and want to stop the hose from retracting it will not click and stop like before. Is there a problem or a repair I can do to fix it. My contact # 337-580-4483 I have had the reel a more than a year so I know I am out of warranty.

Jason Jones says:

Posted on Jul 31, 2016 at 06:38 PM

I have a 40 volt pole saw and the charger stopped working after only a few weeks. How do I get the charger replaced or repaired.

Ronald Holden says:

Posted on Jul 26, 2016 at 11:02 PM

Called customer about charger not functioning. Was sent a new one but still does not function.

Ronald Holden says:

Posted on Jul 21, 2016 at 10:41 PM

Have a kobalt 40 trimmer bought last spring. The battery charger has stopped working. Will not power up at all.
Any help is appreciated.

Sudesh Soni says:

Posted on Jul 21, 2016 at 08:36 PM

I bought Kobalt 45"wx36"H 3 Drawer wood work bench item #484712 and model # 3DPLWB2013 from local Lowes store in Waxhaw, NC. I damaged the right leg with my car and it got bent,is any way I can buy a new one to replace the old one and make my bench workable. Please let me know, if it can be done.


Posted on Jul 16, 2016 at 08:15 PM

4+My 4.0 amp 40-volt mower will not accept more than a 50% charge and it isn't because the battery is overheated. What do I need to do to get a replacement battery? My mower is in its third year of service.

Pat Peeler says:

Posted on Jul 16, 2016 at 02:42 AM

Last year I purchased a set of two Kobalt locking pliers, a small and a large. Unfortunately, I did not save my receipt or package since I've never had an issue with this type of pliers before. Neither of the pliers will "lock". Even the slightest touch will pop them open, making them totally useless to grip anything. I've adjusted them every way to Sunday, but they are still not clamping onto anything. Any suggestions would be appreciated.

Margaret Carey says:

Posted on Jul 12, 2016 at 01:57 AM

I need replacement blades for my Kobalt 40 V Lithium-Ion Cordless 12 inch Chainsaw. Lowes does not seem to have them on their web site. Where can I get them?

David Friday says:

Posted on Jul 11, 2016 at 09:21 PM

Got 40v trimmer 2 months ago spool cover .broke trying to get part on hold with Kobolt for 1 hour so far. Did I make a mistake getting kobalt blower, hedge trimmer and weed eater. Disappointed in customer service.

Gary says:

Posted on Jun 24, 2016 at 07:48 AM

My local Lowe's store replaced a 25-foot Kobalt tape for me today (6-23-16) that was misbehaving and not recoiling properly. They said my original tape was no longer made and offered a better model as a replacement. The model KBSL21825 is indeed a handsome handyman special! My only complaint is the blister pack that it's encased in. I inadvertently scratched the belt clip with a razor knife and needle nose pliers, trying to in vain to free the blister pack plastic lodged in between the belt clip and the tape body. No directions are listed for safely removing the blister pack from the tape case and tho the tape case will to be scratched in time, I wanted it to be from normal wear, and not excessive tear.

Thanks - Gary

Robert Aleman says:

Posted on Jun 23, 2016 at 01:49 AM

I Will never buy another tool with Lowe's "kolalt". If i buy a set the whole set needs to be together. We all know mechanics lose tools on a daily basis!! Great to have this experience now, before sets get purchased by other mechanics at the shop. Not very good customers service at Lowe's asking about tool information!! Home depot recommendations!

Joyce Brantley says:

Posted on Jun 17, 2016 at 07:54 PM

I called 800 number yesterday. They took information and stated that a representative from Lowes would call me back. Instead it was someone from an outsourced location. Told me I need to go to my computer to complete form. I did this. My computer was slow but I eventually was able to understand (language barrier) and get to Easter penn website. The needed information was not on the site so he asked if he could take over computer. I agreed. He did a diagnostic and told me what was wrong with my computer and tried to get me to purchase software to fix problem. I was not having a problem before I called. I keep telling him I'm calling about a battery for edger and he kept telling me he'd transfer me to is supervisor or further information. Talked to supervisor he told me to repair computer it would cost $99. I was not having a problem. I also told him that I allowed someone to take over my computer previously and it became infected. my computer is relatively new, I have a good virus protection plan and if in further I have a problem they created it.

Mary Ellen Rogers says:

Posted on Jun 03, 2016 at 04:38 PM

We operate a wildlife shelter with many needs for cleaning. The kobalt pressure washer was donated new.. The 'wand' split and water sprayed everywhere. I was told that Kobalt will replace it. How? It is Intertek BY 02 VBP S.

Ken Lewis says:

Posted on May 30, 2016 at 06:01 PM

1 year ago I was looking for an electric weed eater after having some bad experiences with gas weed eaters, I decided on Kobalt since I consider it a really good quality brand. I bought the battery and the battery charger and it worked well all last summer. I kept the battery inside protected from the weather and this long weekend I tried to charge it and the charger blinked green and the went red.thinking the battery had something wrong with it I tried to replace it at Lowes after looking at the warranty that says no questions asked.After a lengthy conversation with a manager trying to get them to honor the warranty I was offered a gift card to purchase another battery which I did. I came home and started the charging process again to find that it blinked green for while then went red.Now I'm thinking its the charger so I went back down to Loews to get a new charger to find that they don't have any in stock.Was told to go on line and order it. The weekend planned to weed eat is gone down the drain. It'd make sense that if they sell the weed eater in the store, they'd have batteries.

William horne says:

Posted on May 20, 2016 at 12:36 AM

I own a auto repair shop and when I opened I bought kobolt tools and the first set is the 200 PC in a blue and black carrying case all three ratchets are messed up. Still liking kobolt. I bought a new 250 piece set had it for about 3 months. I just opened it today to use and the 3/8 ratchet doesn't work at all and a few sockets aren't labeled what size it is. I live 60 to 70 miles from Lowes .. I would really like some attention to these problems thank you..

Chris Pollard says:

Posted on May 12, 2016 at 02:17 PM

I switched from craftsman to Kobalt this year because of the no hassle guarantee on Kobalt hand tools. The first time I used an adapter from a socket set the tool failed, the steel was way too soft and a piece sheared off. I was in the middle of changing my brake pads on my truck so I needed the tool replaced as soon as possible, I had to be at work in a couple of hours. I rushed to Lowe's in my wife's car to get a replacement and when I make it, almost thirty miles away, the woman at the service desk told me that I had to have the entire tool set with me in order to replace the one broken piece that I had. I told her my situation, that I needed the part for my work vehicle, she told me I could go to the tool department and ask if they could just replace the one piece I needed even though she did not think they could. After about fifteen minuets wasted I was unable to find anyone near the tool department to help me, so I had to buy a more tools to finish the job instead of getting my broken piece replaced. This was a learning experience for me, I learned that Lowe's would rather me.

gary wendt says:

Posted on May 09, 2016 at 04:38 AM

I googled for a manual of simply an instruction of how to open the battery compartment of the kobalt LDM-35 laser distance measure and NOTHING except someone selling a 6-page manual for 5 bucks ! PLEASE send me a digital manual for this device. FYI - i bought this device at lowes in hoston.

Anthony D. Savarese says:

Posted on Apr 29, 2016 at 10:16 PM

I would appreciate you "educating" the people at the Lowes store located at 7575 SW 90th Street, Ocala, FL 34476 at to what older Kobalt tools look like. I purchased $1000's of dollars of Kobalt tools back in the late '90's. At that time the handles on the hand tools were blue with a yellow band at the top. As on pliers, side cutters, etc. The Kobalt name was printed on the blue hand grips. Well, after over 15 years of use, the Kobalt label just wears out. Especially on my side cutters. When I tried to exchange my 15+ year old side cutters for a new pair (The old ones were a LOT better quality), the person at the returns did not believe they were Kobalt side cutters because she could not see the Kobalt name anywhere. After spending almost 30 minutes "discussing" (and I'm being nice) the fact that this tool was over 15 years old and the brand name was worn off, she called someone over from the tool dept who looked at the tool (he too was unfamiliar with the older Kobabt tools) and finally gave the approval to exchange it. Clearly not what I was expecting. when I needed to reply.

Kellie Ellerbusch says:

Posted on Apr 25, 2016 at 06:54 AM

We recently purchased a kobalt tile saw Model KWS S7-06. When we unpacked it from the box, the fresh water intake valve was broken. How can we get this piece replaced? We are needing to use this saw immediately for a time sensitive project (our son is graduating!).

Thank you!

Ray says:

Posted on Apr 14, 2016 at 04:26 AM

So I get the item #437513 contractor cordless set of tools for a Christmas present in 2015. My impact drill and reciprocating saw lock up on me while at a job, not on the same day but on the job. I call my cousin to see if he still has the receipt which he doesn't. I call Kobalt and listen to the recording about warranties on Kobalt tools. It says "return to Lowes and exchange them for new ones even without a receipt". I go to 2 different Lowes and I'm told I have to have a receipt even after I play the recording to them. So even if it's a gift be sure to save receipt. Not to happy with Kobalt or Lowes. My business and workers aren't either.

Ken Harris says:

Posted on Apr 10, 2016 at 07:49 PM

I have a kobalt 10 inch table saw, the aluminum motor mount/guide is broken. I'm trying to find a replacement part for it. There are no diagrams to show part numbers or descriptions. Please contact me and let me know where I can get replacement parts for this saw.
Ken Harris

JP Riley says:

Posted on Apr 08, 2016 at 03:38 AM

I have been trying to find a place to order a replacement air cap for my kobalt a model number 0267315 air hopper gun. I have talked to associate's at Lowe's and all I have been told is I need to have the model number and go online and order one. I have tried every website with no luck. Who do I need to contact to order that part. Mine was damaged but the gun still works.

egene orrico says:

Posted on Apr 08, 2016 at 02:54 AM

I need an address where I. Can send a tape measure to be repaired or replaced call me @813 377 6384.
Thank you Gene

Karissa Cassidy says:

Posted on Mar 24, 2016 at 01:28 AM

I need metal replacement latches for the Kobalt 24 gallon trunk. The plastic ones it came with immediately broke.

Joe Dchac says:

Posted on Mar 13, 2016 at 03:46 AM

need to get a new lock for my kobalt tool box. It is the largest one sold. Lock # 02 Phone # 715-550-6136 Cell Please let Me know how to resolve this.

Dana Savage says:

Posted on Mar 12, 2016 at 05:18 AM

I purchased a pair of your work gloves for 19.99+tax at lowes. They're just now 7 months old and have holes worn in them. The only reason o bought them is because they are kobalt and the gloves I usually buy for 13.99+tax were out of stock. I am so disappointed and will be purchasing the cheaper gloves as they last well over a year and aren't even name brand.

tate says:

Posted on Mar 08, 2016 at 05:21 PM

I bought a Cobalt 80 volt mower 1 year ago. Model KM2180. Now I'm trying to by a new blade and I can't find one.


Posted on Feb 15, 2016 at 08:18 PM

I'm trying to locate a replacement bag for a 10" miter saw #0141994 15amp serial No. 072090.
Peter Kidd

Elayne says:

Posted on Jan 31, 2016 at 09:39 AM

Hello my name is Elayne I was wondering where I can buy a seal for my kolbalt jam gun according to the online site it was number 4 on the breakdown chart if that helps at all. Thank you for your time

mark seckman says:

Posted on Jan 14, 2016 at 10:33 PM

I have the Kobalt wall mounted shop vac.5 gallon 5 hp. It works great . The only problem I have is my remote stopped working. please tell me where I can get another one.

Jeff Watt says:

Posted on Jan 07, 2016 at 06:25 AM

0320358 koblat model number Air compressor has not been used three times. Went to use it the reglator knob to the manifold has stripped & will not allow pressure to regulate to the line. I am asking for a replacement manifold & nob as this is simply just a poor design. My unit is brand new still has the plastic on the gauges. I went to lowes & they would not help. Said they cannot replace parts. I can send pictures & videos of needed. Please help I hate to just throw it away as its brand new. Thanks!

adam ascher says:

Posted on Dec 14, 2015 at 01:30 AM

I have a Kobalt shovel that is no good anymore. It has a cracked shovel head. I went to Lowe's and they said I need to contact you to have it replaced. How do I go about getting a new replacement shovel?

pat howell says:

Posted on Dec 04, 2015 at 09:28 PM

My lowes store does not carry this particular pipe cutter made by kobalt. I am needing to contact kobalt company to get it replaced or blades replaced.
#on tool is 131391 or 131394. This tool is very helpful in our line of work and has proven durable . It has outlasted all hand pipe cutters we have tried and would like to stay with the same one

Fred Wratten says:

Posted on Dec 04, 2015 at 09:24 PM

Hi. I have a set of kobalt plastic pipe cutters. I got them at my local Lowes about a year ago. The only number I can find on them is 150894 or 150394. They are not cutting at a 90 degree cut now There are times I do need 90degree cuts with what I build out of plastic pipe. Lowes told me to write you since there is a lifetime warranty on them. Oh, these cutters are 8" long. Thanks for your help.


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