JJs House Customer Service Number

Average: 1 (7 votes)
66 Reviews
JJs House

JJs House

JJs House is an online platform where women can buy a plethora of dresses for various occasions. The company is owned by Read Mob Technologies Limited, which based in Central, Hong Kong. The estimated revenue of this private company is more than US$ 18 million. The main competitors of this online organisation are Abby Dress, House of Brides, Tadashi Shoji, and SBW Formals. There are more than 220 people employed by the company operating various divisions across the world.
The company ship their products to various countries, include United States, Canada, New Zealand, India, Russia, United Kingdom, Denmark, United Arab Emirates, and many more.

JJs House Products

There is a great variety of products sold by the company for women that are divided into different categories. In wedding dresses category, they offer reception dresses, ball gown, luxury dresses, A-line and Trumpet Mermaid among others, whereas wedding party dresses category include flower girl dresses, mother of the bride dresses, junior bridesmaid dresses, etc. Additionally, they sell dresses for many other occasions like prom, evening date, cocktail party, fashion dresses, and other related events.
JJs House customer care number 5693
That’s not all; they also sell many other accessories like wedding shoes, gloves, wedding handbags, headpieces, jackets, wraps, handbags, fashion jewellery, hats, belts, and other related products.

JJs House Other Details

There is a great variety of payment methods offered by the company for the customers. It includes wire transfers, PayPal, debit cards, and credit cards. They accept cards of companies like Visa, Maestro, American Express, Delta, and DK. There are three shipping methods offered by the company that named as standard shipping, super saving shopping, and expedited shipping.

Conatct detail of JJs House

  • Address

    9B, Amtel Building, 148 Des Voeux Road, Central, Hong Kong

  • Contact Number

    +852 81990571

  • Email Address


  • Website


Identify this call type

Click on the type of call you are receiving to help identify the caller.

16% Automated

3 reported this number as automated

5% Collection

1 reported this number as collection

32% Legitimate

6 reported this number as legitimate


0% Marketing

0 reported this number as marketing

21% Scam

4 reported this number as scam

26% Other

5 reported this number as other

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comments (66) on JJs House Customer Service Contact Number

Need to change the dress size

Posted on Dec 03, 2016 at 02:06 AM

nicole says: Order number is 3253072449. I received the size 8 dress and it is smaller then the normal size 8 and does not fit my daughter. We need another dress by next Thursday on the 8th as the wedding is on Friday on the 9th. I will send this one back and re-order with expedited shipping. Your phone number does not work so please let me know that you will be able to have this dress delivered by Thursday. My contact number is 336-784-4***.

Disappointed customer and need refund

Posted on Nov 30, 2016 at 11:14 PM

Sha says: Has anyone got any results? If someone then he/she can respond. We were told a refund or exchange wouldn't be a problem now it is. Does not want to give refund or exchange. Chat lady say 10% of order is only allowed for refund spent over $400.00. So disgusting. I will file for charges to be reversed from my bank.

Regarding return label

Posted on Nov 19, 2016 at 07:43 PM

Candelaria Acevedo says: I requested a shipping return label with address. Please send it to my email as soon as possible.

Need to return a dress

Posted on Nov 17, 2016 at 12:20 AM

Nikki slocum says: Hello,
My dress does not get into fit. Can I send it back and get a refund. Pretty dress though.

Regarding placing an order

Posted on Nov 16, 2016 at 03:18 AM

Rochelle says: I want to order the trumpet dress and I would like to know if you can tell how long it is? I am 5'8. Please help me out.

Regarding refund

Posted on Nov 15, 2016 at 06:37 PM

Jayme Trainor says: I want to return a dress and the policy reads seven days after ordered. I ordered it on 10-28-2016. I need a refund for the dress.

Regarding advertisement

Posted on Nov 15, 2016 at 03:50 PM

Cathie Traynor says: Please stop emailing me advertisements. I have tried to stop subscribing at least 10 times and you never stop bombarding my inbox. I like your products but I am at the point I would never buy anything again please stop now.

Asking for making a return

Posted on Nov 14, 2016 at 02:14 AM

Jeanice Whyte says: Hello,
I received my order but I don't like the dress so I need to return it. The order number was 1477856795 for lace sequin navy blue dress 017071556.

Need a return label

Posted on Nov 05, 2016 at 11:29 PM

Elizabeth Mora says: Please send me a return label for order number 8186010271 as garments are too small. I want to return it. Please reply back soon.

Looking for refund

Posted on Nov 03, 2016 at 08:39 AM

Kay Ries says: I need to return the dress I ordered from you. The zipper catches. What do I need to do for a refund? Thank you.

Need help to get reimbursed

Posted on Oct 30, 2016 at 10:44 PM

Dorothy Porter says: I need to send back a dress that does not fit correctly. I am 80 with osteoporosis and it does't work. I also live on limited income. Please help me get my money back. Please with proper time frame. Please help.

Asking a query

Posted on Oct 24, 2016 at 03:45 AM

Angela Falzetti says: If I choose a color like burgundy for my bridemaids. Will all of the dresses be the same shade of burgundy? If they choose different dresses or are all the dresses slightly different shades of burgundy?

Wants to return a dress

Posted on Oct 18, 2016 at 11:11 PM

Sandra matute says: How can I return a dress I got for my daughter? The color was not what I asked, and the dress look very different that it shows on the internet. The dress still have all the tags attached, we just got it two days ago.

Need to exchange a dress

Posted on Oct 15, 2016 at 09:11 AM

Tonja Ford says: I really like this website for ordering dresses. I had two friends that I got to order from this website and they are happy with their dresses. But unfortunately the dress that I ordered was too small and I need to return it so that I can purchase another dress, but it takes this website too long to get back to their customer. Please reach out to me. Thanks

Regarding size change of dress.

Posted on Oct 11, 2016 at 04:55 AM

Karen Mclaughlin says: My order number is 5842058980. Size is too small as it says side 4 but looks like it is size 2. I love the dress. Can you send me information so I can send back and get the right size?

Jeannette Stafford says:

Posted on Oct 07, 2016 at 05:15 AM

I bought a dress in September and just knew that it would be fit but it doesn't. I would like to return it and get a larger size. I need this dress before November 13th for a very special wedding. Dress is 9702600548. Thank you.

Jane tolentino says:

Posted on Oct 05, 2016 at 10:16 PM

My order number 017077817, a long black jersey evening dress. I want to return it as the material is very thin and the fit is not nice at all. I e-mailed requesting a return form as per your return policy but its been two days now and I haven't received any reply yet. Please assist me on the ways on how to return the dress?

Margaret says:

Posted on Sep 28, 2016 at 01:39 PM

Hello, how long does it take to ship shoes if ordered today? I have chosen expedited shipping of 4-6 business days, does that means it will arrive in UK at that time?

Theresa Henshaw says:

Posted on Sep 23, 2016 at 04:06 AM

I am trying to contact customer service and I can't get through to them. I am trying to get a label to return a dress I ordered. Please send me a return shipping label. My order number is 3657357888. I did not like the dress on me.

Heather says:

Posted on Sep 22, 2016 at 03:31 AM

I ordered a gown in the colour of champagne, but it arrived as a creamy yellow/wheat colour. I am really having a very hard time contacting someone in customer service for assistance.

Elaine Kay says:

Posted on Sep 16, 2016 at 10:26 PM

Hi, I ordered a dress and also ivory but it looks white. I didn't realize about asking for samples. Could I see samples of white and ivory in chiffon sent to me. I thought maybe there was an error. 716 353 1504

Alice gaetani says:

Posted on Aug 27, 2016 at 05:34 AM

Recheck my measurements, received dress cannot even zip it. Can you call or provide me with phone number. If not I will dispute the payment.

Jennifer Tsai says:

Posted on Aug 24, 2016 at 02:20 PM

I just received my order #8629168863 women's Real leather ballroom dance shoes. When I opened the box, the smell is strange! This is not (real leather)! Beside, I ordered American size 7 in your size is 39 which is not fit to my feet. It's a little bit loose. How can I return it and get my money back?

Carolyn Johnson says:

Posted on Aug 20, 2016 at 01:11 AM

Order number 343108164 items to be returned. The chiffon wrap size 12, when initially purchased the chiffon I thought the dress was included. I spoke to Nina on the chat line and found out there was no dress attached to the chiffon. Also I noticed I was charged for expedited shipping charges that I did not request. Therefore, I would like to return the Wrap, and receive a refund for expedited shipping charges. Please send a shipping label to email with address return merchandise. Please send by email or mail to 1433 Anacostia Avenue N.E Washington D.C 20019.

Duane Palm says:

Posted on Aug 20, 2016 at 01:11 AM

I order a beautiful dress from your company and was I formed it would take 3 to 6 days shipping. When I ordered the dress I DID NOT expect to wait 2 weeks to 2 and a half weeks to get the dress. If that is your normal time to get product out to customers then you should explain that on your site. I am expecting a full refund of shipping costs for a rush delivery and anticipate the dress is of good quality. If NOT, I will be in touch with your company in more of a legal capacity. Please call me at 253 332 2669 I am located in Seattle, Wa. USA. I am expecting communication within the next 2 days from your company. Thank you and good day.
Duke Palm

Andrea Woodward says:

Posted on Aug 18, 2016 at 10:06 PM

I sent an e-mail this morning regarding the a dress that did not fit me correctly. I need to send it back so can it be confirmed that the e-mail has been received.

Kenna LMitchem says:

Posted on Aug 18, 2016 at 07:30 AM

So very disappointed in dress I customer ordered, MOB, #0586519037 ,dress clearly a standard size 6, not tailored to my dimensions at all , though I pd for it to be ,I'll make it work with a bit of my own tailoring, as I can see by other comments sent to yo, that you do not respond in a timely manner, forget about sending it back with a Sept 10th wedding in 24 days ??,,and I won't return it , then have a problem getting a refund , if at all?? way to ago #JJs another 1st time unhappy customer ?? Never order anything from JJs again, I've been ??,, I'll be sure to let people know that your a #DeceptiveCompany...

JUDY Vey says:

Posted on Aug 11, 2016 at 06:40 PM

I ordered a dress size 18 in royal blue it is beautiful. The problem is you sent me two of the same I only wanted one and also another dress which I didn't order. Where can I send them back they are sti in there packages. Thank you
I only needed one for my 50th anniversary

Thank you.

Jane Lee says:

Posted on Jul 25, 2016 at 03:55 PM

I ordered a Sheath/Column Scoop Neck Knee-Length Lace Mother of the Bride Dress with Sequins (008089152) Size 8, I need to change the size to 10, as I can't zip the back right to the top.
Order No. 4505795008
May I exchange this dress from a size 8 to a size 10
Jane Lee

Mrs Joyce Bvrke says:

Posted on Jul 22, 2016 at 07:49 PM

Re Order No. 1372104157, dated 20.6.16.
I returned this item to yo on 8.7.16 and have not received my refund as agreed. It was dress no. 008085301, size 14, Princess Scoop neck knee length Chiffon
Mother of the Bride dress with Riffle Appliques lace. Cold yo please look into this for me. Thanking yo. Mrs Joyce Bvrke, 26 Sidley Rd, Eastbovrne, BN22 7HB, England.

Isabel Diaz says:

Posted on Jul 20, 2016 at 10:51 PM

Please I been trying to reach guys. my wedding dress came in yesterday and it was the wrong dress..looks totally different from the picture and does not have the open back I fell in love with. was made wrong and I am unhappy not the dress I loved. way different. I want a refund asap or call me how do I send it back. my wedding is in couple weeks now and my wedding is a nightmare not having my dream dress I saw online..it is not the dress..my email has been hacked so please call me asap..it didn't even try on the dress just seen it and cried knew it was not the dress. still in the box n very sad n stressed help me please solve this asap...my wedding is in couple weeks..how do I send it back for my refund..call me only my email has been hack..thank it's been over 24 hours and no has time to call me..909276-6261 anytime.

Marie Bonds Boykin says:

Posted on Jul 13, 2016 at 12:07 PM

My name is Marie Bonds Boykin I place an order on July 7 when will my order be it will be in by Friday June July 15 and my number is 814-881-2384 please contact me as soon as possible thank you.

Yolanda Mayes says:

Posted on Jul 11, 2016 at 07:54 AM

I purchased a bridesmaids that is to big and short. I would like to exchange the dress for a smaller size. What steps do I take to exchange the dress.

Sandra jourdan says:

Posted on Jul 08, 2016 at 12:41 AM

I want to get the a-line chiffon princess off shoulder lace beading dress #008005753. Mother of the bride.
Problem is they do not make it in silver!
Can I special order that dress in silver?

Mary peregrin says:

Posted on Jul 07, 2016 at 03:06 AM

When I click on what color I want to see the dresses in , it doesn't change colors. Any help for me ?

Sonia Helzer says:

Posted on Jul 03, 2016 at 03:50 AM

Hi My name is Sonia,
I ordered a special occasion dress it arrived; however the sewing is sloppy, also the dress is size 16 with a size 6 sleeves.
I cannot wear this dress I am to sending this item back. please apply credit for this Item.

Sandra Bryant says:

Posted on Jun 28, 2016 at 03:13 PM

Would like to order the A line Princess scoop neck knee length chiffon cocktail dress with ruffle beading. (016065518) in red. Have previously ordered approx in March 2016. But cannot find my receipt or order for measurements and wonder if you could help please? My name is below, my delivery address is 1/597 Kalamunda road high Wycombe WA 6057 A.

Ramona says:

Posted on Jun 24, 2016 at 08:16 AM

Can you please tell me if you have a shop here in australia so I can try on the dresses.
Thank you

Mrs Patricia Yle says:

Posted on Jun 08, 2016 at 09:05 PM

Have received a mother of bride dress I ordered to my specifications.However, once I tried it on I find it is much too short in the bodice length, which means it cannot be re-tailored. I am based in Britain and this means another order will not reach me in time for the wedding. The fabric is lovely and the dress well-made, however, I did not realize that the lace was so heavy - it looked very delicate in the picture on line. Generally I think it is a very pretty dress, but I will have to return it, as it looks odd with the bodice so short. Will you please forward me a product return form as soon as possible.

bella m ross says:

Posted on Jun 04, 2016 at 05:52 AM

I am trying to contact customer service to no avail I need to send my order#0729256641 back & I am not getting anywhere your service stinks & if I don't receive a reply asap I intend to take this further.

Madisca says:

Posted on May 26, 2016 at 02:57 AM

Hi good afternoon. This is Madisca. I have received a phone today at 12:30 concerning payment of my order . My card has a problem .
I will cancel out the order, but can't. Tell me if this order was confirme order number 0622317431 it's basically the same order.

linda brown says:

Posted on May 18, 2016 at 03:55 AM

Hello my name is Linda brown I rec'd my dress I order for my son's wedding,the dress is beauty full just what I wed the size is wrong, could I please, excg for a larger 1, I was n the hospital win I order could I please, excg for. Bust42.5, hips42, bare foot60, please let me no soon as possible, the wedding June 24th thank you. Linda brown. 2674563896

corey johnson says:

Posted on May 17, 2016 at 04:34 AM

Placed order #1624760307 on 05/13/2016 with express delivery.
My order still shows as "Not Sent" on 05/16/2016..
I need this dress by 05/20/2016 and no later. It is from my child's prom which is on 05/21/2016..
I will need some type of information for when this dress will be sent.

Yvonne Manley says:

Posted on May 16, 2016 at 01:50 PM

Hi, I just ordered a dress and other items for my daughter. I placed my address for the billing address and her address for the shipping address, but at check I noticed my daughter's address for billing address and had confirmed my order. Please call me ASAP at 901 303 9375. I need this dress in six days so please call me because my card will not go through with that address.
Thank you

molly says:

Posted on May 13, 2016 at 01:52 AM

Looking for my order like maid of honor dress braids dresses flower girl's dresses and other stuff I ad paid for can you help me find them I have paid with my debit visa my wedding coming up soon on June 03 2016.

Rose Walisiak says:

Posted on May 06, 2016 at 01:42 AM

Hi. I placed an email with this question in a different area of your website. I think I need to place my request here! My order #0269578202 was placed last night, May 4th and I entered the wrong bust size on the Custom Made sizes! I put 21" and it should be 41"!! Could this be changed with no problem?

Bonnie Nedorf says:

Posted on May 05, 2016 at 09:10 PM

Hi there,
I was notified today that I had to pay fees and duties of $32.94 before they wold release the package I ordered. When I ordered my dress Troy mentioned he wold label my parcel as gift to avoid these fees. Please look into this for me. I feel it is only fair if I am reimbursed for these fees.

Deborah Chapman says:

Posted on Apr 21, 2016 at 03:04 AM

I love my dress, but it is too small. Can I exchange it for one size bigger? It is not custom sized, I ordered size. 16W based on my measurements, but it is just slightly too small.

Janet Roberts says:

Posted on Apr 19, 2016 at 02:41 AM

Do not send ads to my phone or my email or anywhere else as I am not happy with you at all!!!!!

Stephanie anderson says:

Posted on Apr 15, 2016 at 02:14 AM

I just received my shipment today and the wedding dress is too tight a few inches too tight and I'm a 38 a size 12 so I just want to know what are the instructions for returning it and getting a credit

Yvonne Light says:

Posted on Apr 13, 2016 at 12:20 PM

I need to send my Wedding Dress back arrived yesterday Its Beautiful but to small across the bust think it's the bones need the next size getting married on Wednesday 1st June Please help me.

Tania granato says:

Posted on Mar 25, 2016 at 08:35 AM

Hi, I just received my dress but I need to return it due to one side of the dress being longer please provide me with product return form need to re-order, thanks.

skishri jones says:

Posted on Mar 22, 2016 at 08:41 PM

i will never order anything else from these guys as long as i live. you can't even find a correct phone # on them.

shaneeka morris says:

Posted on Mar 21, 2016 at 07:28 PM

I order a grade and gold dress on 2/29/2016 but I have received my order can some one please call me at 713-653-4583 please UPS said that they put a package on my front porch but there was no package there when I got there. So I need the dress and my money.

joan gilliland says:

Posted on Mar 20, 2016 at 10:58 PM

I was charged for 3 dresses at $558.93 and I only ordered 1 at $174.84. The cancellation of the 2 were done over a month ago. I received my discover bill and the charges were still on there. Please let me know what I need to do. I will not pay the bill after I hear from you.
thank you
Please call me asap

Cheyenne Brandon says:

Posted on Mar 20, 2016 at 09:34 AM

My prom is on April 2,2016 and I'm trying to see will it be on time. I don't wanna order this dress & it don't be on time. I am be real upset because I like this trumpet/mermaid sweetheart floor-lengthen satin organza prom dress with beading sequins.The number is (018056710). The color is Burgundy.

Marlene Dawod says:

Posted on Mar 15, 2016 at 02:04 AM

Please send me information on how to exchange one of my bridesmaids dress to a different size. I am sending you message for second time. Please reply as soon as possible. Thank you.

Marlene says:

Posted on Mar 13, 2016 at 09:48 PM

Hello my name is Marlene I ordered 4 bridesmaids dresses with no alterations that I received really fast thank you for that. However one of the dress is a size 8 and I need a size 6 how can I go about exchanging it to the right size? Can you please send me the information? And dresses are beautiful exactly what I wanted.

Gloria Rogers says:

Posted on Feb 26, 2016 at 10:21 PM

Trying to place order and I need to my email address to be rogersg@michigan.gov and my company will not allow me to receive an email from JJS. I forgot my password from before. I need to be able to register with a different password.

Karissa Dennis says:

Posted on Feb 26, 2016 at 07:29 PM

My name is Karissa Dennis. I ordered a black dress, size 10 with no alterations, order # 8857669211. The material was uncomfortable when I tried it on & dress was very unflattering. I would like to return it, please tell me how this is possible. Thanks.

sara vidnovic says:

Posted on Feb 22, 2016 at 08:08 PM

I ordered same thing twice please cancel $29.96 order.
Thank you

Shawnell Colson says:

Posted on Feb 07, 2016 at 07:36 PM

I ordered a dress grape chiffon a line size 2 for a Jr rotc ball my daughter will be attending on feb 20th this year and will still need to have it altered. Checked yesterday and your establishment has not mailed it yet. Please contact me asap to assure this will arrive in the number of days promised on your website so we can have it altered and ready by February 20th. Thanks

Patricia Gulletta says:

Posted on Jan 13, 2016 at 03:11 AM

I have a last minute event and therefore need a dress for the occasion. The date of the event is Jan 23 and I need the dress by Jan 22nd, is it possible please??
Thank you for your answer

Ruth Lee says:

Posted on Nov 20, 2015 at 07:33 PM

Good morning, I just sent a comment about my order because i saw an estimated shipping date and it is after my event. I want to say thank you very much, I just got the email assuring me that the dress will be here on 11/25/15, on time for my Quinceanera.

thank you so very much

Sandra Edwards says:

Posted on Nov 18, 2015 at 09:09 PM

My name is Sandra Edwards. I ordered a pink chiffon dress from your company. I sent the dress back to you . it cist me 26 dollars. Now your disputing with my credit card that you never got any respond from me. Well you never e mailed me or called me. So check your returns. You must have that dress by now

Stalina says:

Posted on Nov 11, 2015 at 02:52 PM

Aloha I ordered a dress tonight, may I recieve it by Nov 20th? If not I need to cancel my order and find another company with a similar dress to wear on the 21st at Hawaii pageant


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