Indah Water Konsortium Customer Service Number

Average: 3 (1 votes)
9 Reviews
Indah Water Konsortium

Indah Water Konsortium

Indah Water Konsortium is 1994 founded government owned company of Malaysia that is well known for waste water and sewerage management treatment under Minister of Finance incorporated. The company is headquartered in Kuala Lumpur, Malaysia and is under the guidance of Ir. Mohamed Haniffa Haji Abdul Hamid, the CEO of the company. We are aware that sewerage systems are important infrastructures in construction of industrial, residential and commercial projects and determine the quality of life.
Indah Water Konsortium customer care number 1171
This whole system consists of sludge and sewage treatment plants with pump station and sewer pipes. Hence, its well functioning is important to reduce the risk of pollution and contamination in the surroundings that effects human health and life. To treat better there are some standard criteria’s that need to be followed in designing sewerage and in Malaysia that standards were adopted according to British standard; BS 8005:1987 but it was not applicable as per different climatic factors of Malaysia.

What is the work done by Indah Water Konsortium?

For cleaner safer environment, Indah Water Konsortium (IWK) manages the efficient service for 23 million Malaysians in order to connect them with the system and envisions a more advanced system for the future- to generate income from domestic waste which we flush down the toilet. The system was based on amount of sewage on the population equivalent. According to this design, the per capita flow and the peak flow rate are important points to be noted. The sewerage system collected the wastewater and got discharged the whole to treatment plant through sewer pipes making ensure that the sewage is released to the natural water bodies in appropriate condition and quality. Hence, two main sewerage systems were opted in Malaysia.

One is premise sewerage system connected to public or individual septic tank under which pipes are divided as public pipe and private pipe. So individual have to pay for Indah Water Konsortium services when private pipe needs for servicing.

How much does a plant cost for its work?

Operating costs are must to generate revenue for the company to work in proper way. The Indah Water Konsortium fees have not increased but have reduced to four times over 21 years.

Indah Water Konsortium customer care number 5282

So the revenue cost is less than operational cost. It is 100% government owned company and hence tariff is regulated costing RM8 per month and RM2 for low cost houses among domestic users. Users having swimming pool just pay around RM3 a month which is much less than the actual cost that is RM100. This low charges show the efficiency of government and efforts through government subsidises for the public in developing the sewerage system.

What are the next plans for future?

Government is looking for capital expenditure of RM52bil for the next 30 years so they have eye on the Greater Kuala Lumpur plan but the trouble is that the sewerage system is not connected to 100% population as there are some rural areas in Malaysia which as still using primitive sanitation systems. Proposal is being introduced under 11th Malaysia Plan to help connect rural areas but trouble is coming while dealing with financial part of the company. Among other issues blockage threat, replacement of parts, security matters also adds up the problem of maintaining the plant in better way.
It is thus a vital sewerage system for country’s future benefits and healthy environment.

Conatct detail of Indah Water Konsortium

  • Address

    Peninsular Malaysia.

  • Contact Number

    +603 2780 1100

  • Email Address

  • Website

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comments (9) on Indah Water Konsortium Customer Service Contact Number

NG WAI HON says:

Posted on Nov 22, 2016 at 12:42 PM

waste water overflow after heavy rain.
Address : 621, Jln Nilai 3/17 , Nilai 3 , 71800 Nilai .
H/P : 012-6833248

Need service contact details

Posted on Oct 17, 2016 at 01:47 PM

SITA SUBRAMANIAM says: Hello, I need the manhole to be cleared. I have tried calling Indah Water Klang office for the past 3 days and there is no answer except for a computer voice. How to get Indah Water service? Please respond.

Problem in main hole of house

Posted on Oct 15, 2016 at 09:31 AM

Haryana Mohd Yatim says: Dear Indah Water,

The main hole of my house got blocked and is overflowing. How can I solve the issue? Any contractor that is under Indah Water who can assist? I am in Haryana staying at Cheras, KL.

Laxamanan GK says:

Posted on Sep 24, 2016 at 08:41 AM

Kawasan Kajang
Jalan Angkasa Indah 1E,
Taman Angkasa Indah,
43000 Kajang,
There is a heavy flow of sewage water into the drains at the rear side of the hoses in this Jalan. The smell is too intense and it is totally against the good living conditions of the people around here. IWK's kind attention to rectify this with immediate response is appreciated. The people of the street have made complaints but there seems to be no immediate action from IWK. This problem has been going on for months. Please do the necessary to settle this problem. Thank you.

Laxamanan G. Krappa

Ranjani says:

Posted on Sep 17, 2016 at 08:32 AM

Dear Sir/Madam,

I would like to make a report on blockage of sewage system at my home. There is an unpleasant smell in the toilet even when the toilet is not used. When toilet bowl is flushed the water just churns around and goes down very slowly. Would appreciate if you could send someone to take a look and solve the problem. My Address is No.39, Jalan Melur 4, Taman Sri Ramal, Sungai Ramal, 43000 Kajang and my contact number is 011-2639 1514.
Thank You.

Rosli Saad says:

Posted on Aug 26, 2016 at 08:20 PM

Dear Indah Water
My house main hole blocked and overflowing. How can I solve the issue. Any contractor that under Indah Water can assist. I am staying in Puncak Alam Selangor.

Maheswari says:

Posted on Jun 08, 2016 at 02:36 PM

No respond to or complaint lodged on 2/6/2016 at 4:35pm.
Lady answered the call at Seberang Jaya centre and promised to send staff on the following morning as it was late.
Till today your staff has not attended to our complaint. We are having manhole overflow where we are having unhealthy environment.

Ibtisan ibrahim says:

Posted on Jun 06, 2016 at 02:22 PM

I'm not sure if my sewerage is blocked because there is an unpleasant smell in the toilet even when the toilet is not used. When the toilet bowl is flushed the water just churns around and goes down very slowly.
Could I get someone to check the sewerage tank ?

Balwinder Kaur says:

Posted on Jun 06, 2016 at 12:04 PM

Dear Sir/Madam,

I would like to make a report on Blockage of Sewerage system at my home. My Plumber has checked and he said we need to call Indah water.
Would appreciate if you could send someone over to take a look and solve the problem.
Water from the bathrooms & Toilets is seeping out into the garden whenever we use the bathrooms.

My Address is 206 Lorong Maarof, Bangsar, 59000 KL.. My contact no. 016-3855166.

Thank you.


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