Eharmony Customer Service Number

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72 Reviews


If someone is looking for perfect date and has a desire to discover love then one step is to just pay a visit at Eharmony dating site. The site has proved beneficial and is making history by creating out more meaningful connections finally leading to marriages. The site was officially launched in 2000 in Los Angeles and since then has proved its existence by matching out compatible persons with whom one enjoys a long term relationship and comfort.
It is also available in United States, Canada, Australia and United Kingdom where they focus on millions of people of all ages, religion, ethnicity, national origin and political beliefs as key to find perfect match.

About its origin

The site was introduced by eHarmony CEO and founder Dr. Neil Clark Warren with his son-in-law who made a move in 1997 after practicing out as clinical psychologist and attending the counselling of thousands of married couples. He worked in the field for 35 years and finally got lighten up with an idea to find a better way for love and don’t let the luck defines your fate. He learnt from his experiences about the daily changes that affect the marriage life of couples and leading it to divorce without any solution whereas on the other side he also learnt about the deeply satisfying and loving marriages that mostly occur among highly compatible people. From this he managed to find out that if marriage is involved between people with core differences then it becomes too difficult to resolve over time. Thus with his sharp observation, he managed to focus on key areas of personality that can surely predict the compatibility of persons resulting into a satisfying and long term relationships. The idea took the real form in 2000 when it got patented as Compatibility Matching System in United States.

What they really do to find compatibility?

The site has introduced successful ongoing, rigorous scientific research model that is kept up to date for bringing out the relevant results in match making both for domestic and international market. Aside from this they also have the hand-holding communication platform and a personalized interface with preselected suggested matches. They are not only active with singles matching service but have gone for publication of eHarmony advice where they prefer the module to give advice to couples for their relationship.

Eharmony customer care number 173

What is their rank in market and fees?

The dating site has about 750,000 paid subscribers with almost 10 million active users since 2012. The site has brought up the new level of questionnaire from 450 to 150 in 2017. They charge with $49.95 per month as paid membership. One can easily choose for three months or six as per need.
This is really of no surprise if we say that the site has hold held the slogan that it leads to more marriages than any other dating sites and that also with a unique approach to online dating. It is just like as an experience that is as much about you as it is about matches. Overall they do a lot of work for you and it only requires your bit of interest to get the ball rolling.

Conatct detail of Eharmony

  • Address

    2401 Colorado Avenue Suite A200 Santa Monica, California, 90404, United States

  • Contact Number


  • Email Address

  • Website

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comments (72) on Eharmony Customer Service Contact Number


Posted on Nov 27, 2016 at 10:03 AM

G. Abrams says: It is really a horrible website. You are just liars and scammers. You told me that this is free to message people. Is that really true? I have tried three times and it doesn't work. I am reporting you to the Better Business Bureau. You need to be investigated for fraud.

Need to cancel registration

Posted on Nov 19, 2016 at 07:03 PM

Jill Mrdoch says: I did not order for 3 months. I only wanted to pay for one month. Why did you registered me for 3 months? Also I do not want any renewal. If so I will notify my credit card.

Login issue

Posted on Nov 16, 2016 at 02:41 AM

kane says: My name is Kane with username I tried to login after a very long absence, but the system is not letting me. It says reopen your account and whenever I try, it doesn't let me. Thanks for responding to me.

Regarding app login

Posted on Nov 09, 2016 at 08:22 PM

tania gamez says: My app isn't working and won't let me login on my laptop either. This is not the first time that this has happened. Please fix it.

Looking for cancellation of service

Posted on Oct 24, 2016 at 06:18 PM

Melissa Matto says: I need to cancel and stop getting charged but it is not letting me to cancel. It has been over 6 month package. Please inquire.

Wants account deletion

Posted on Oct 24, 2016 at 05:27 AM

Svetlana Gimbut says: I need help to close and delete my account completely. My email is

Need profile deletion

Posted on Oct 21, 2016 at 06:34 AM

Barbara Miranda says: My account is paid till 12-2-2016. I do not want any renewals. I want it cancelled and my profile removed from the site. Thank you.

Need the account back

Posted on Oct 15, 2016 at 06:55 AM

Susan McCutcheon says: Hello,
I have been on Eharmony for 6 months now and after the hard drive failure on my laptop this week. The repaired Eharmony site will not let me get back in and not recognizing the password. Please help.

Cancel the account

Posted on Oct 11, 2016 at 11:05 PM

Gordon Castetter says: I wish to cancel my account with Eharmony as soon as possible. I am not happy with most selections nor am I happy with the answer from responses with a ratio of 3 responses to over 100 selections.

Melissa says:

Posted on Oct 08, 2016 at 02:12 AM

I have read all the below comments and I have dealt with all of them. The phone number doesn't even ring it just discontents. I am very concerned on their response regarding my answers to the following:
drinking, they wanted me to change it to every day or once a week instead of on special occasions and to go a longer distance to find a match. All these dating sites are not what they say they will do and who they are.

Mitchell Zipprian says:

Posted on Sep 25, 2016 at 10:10 AM

To whom it may concern,

My name is Mitchell Zipprian. I have been a member since September 24, 2016. I wish to cancel my account with Eharmony. Thank you.

Pamela Ambriz says:

Posted on Sep 23, 2016 at 09:26 PM

Having problems with my Eharmony site. There are matches and if you press the names it goes opposite, how can I remove these matches?

Pamela Ambiz

Michael Bonislawski says:

Posted on Sep 23, 2016 at 08:05 PM

Please cancel my account immediately and remove my profile from Eharmony. Since you make it so difficult to cancel a membership, I believe you are running a scam. Being unable to opt out and cancel automatic payment cause great frustration and I will not rejoin with Eharmony. My next step is consumer affairs office with the Attorney General office.

Sandy Kikis says:

Posted on Sep 22, 2016 at 11:39 PM

I cancelled my subscription several months ago, now I see you took another $29.95 out of my account. I have no interest in this and will be waiting for my refund.

Lara Read says:

Posted on Sep 15, 2016 at 04:57 AM

I have been on Eharmony for three days and I am not happy with the selection of men available to me and the complication of the site. I would like a full refund for being dropped from this site.
Please call me as soon as possible to confirm this will happen.
Thank you,
Lara Read

Susan PRICE says:

Posted on Sep 11, 2016 at 05:30 PM

I want to start questionate over, but don't know how. Ive just begun a profile. Not complete. I canceled hoping I could start new, but that doesn't help.

LisaAnne says:

Posted on Sep 08, 2016 at 05:42 PM

I am disgusted w what money I paid through the nose Hopi g that thus site would be talk you claim it to be its all scammers far! Guys 2)2 cross the us that is not realistic what soever!! Other people I have finally opened up to about this site have toked me such stories as well! I am quite sure there are guys in my area cause I see them on other free sites do I am sure there are some paying your ridiculous fees to be on here as well. I am checking in w a friend who is going to investigate you folks for me very very displeased in the lack of ways to reach you get a refund of unpaid $$ etc.. never will I recommend this site after my horrible experience here good day.

Tracy Wheeler says:

Posted on Aug 27, 2016 at 01:42 PM

I want to cancel my account I have been emailing you over and over again more than once I can't access the way it says to cancel it because I am using my phone please cancel my account today thank you.

Matilde says:

Posted on Aug 21, 2016 at 12:01 AM

When I joined E-Harmony, my idea is to meet a man locally or within 5-10 miles from Lyndhurst New Jersey.
All the matches sent to me from E-Harmony are not local nor within 5-10 miles from Lyndhurst New Jersey.
Can you resolve this for my matches.
I'm very disappointed with E-Harmony.
From the TV commercials, seems like a Pleasant site..
Thank You.

Christina Wolfe says:

Posted on Aug 15, 2016 at 06:52 PM

I tried to discontinue my service and can't figure it out. I was told by someone in your company to wait until August 13 or later because that's when my contract expires. I do not want to be billed for more automatic renewals. I would also like my profile taken off your site please.

Thank you
Christina Wolfe

Antonia Montesano says:

Posted on Aug 05, 2016 at 09:30 PM

Hello, my name is ANTONIA MONTESANO and I am trying to reach yo to 1- 626-795-4814 and I can´t contact e-Harmony, because I want to cancel my subscription. my telephone # is 786-470-5420 and my email is

Antonia Montesano

Tonda says:

Posted on Jul 31, 2016 at 04:12 AM

I forgot my password, says my email is wrong well it is not always had it. I sent in request for forgotten password no help yet!

keith romer says:

Posted on Jul 31, 2016 at 01:37 AM

i have asked before to have my profile and my email removed from
your site please do so.

k smith says:

Posted on Jul 30, 2016 at 07:53 PM

I have on going problems with this company i have tried calling several numbers listed to speak with someone. I cancelled and still being charged! This is the second time this has happened. I want a immediate response confirming the following 1. my cc will be credited 4 the 9.95 charge that was billed 07-29-16.
i want my subscription completely cancelled immediately! BY the comments i have read this company has ongoing customer service problems!

Sharon Robertson says:

Posted on Jul 24, 2016 at 08:20 PM

My name is incorrect on my profile. I cannot edit it to correct it. It should be Sharon not Sharn. Please help.
Sharon Robertson

Kristine says:

Posted on Jul 20, 2016 at 11:43 PM

I signed up for your special membership price last night and it is still telling me to pay although it already went through pay pal.
Why do I do?

Dante Rosini says:

Posted on Jul 13, 2016 at 06:06 PM

I have been waiting a refund for my account which I have never received. I've tried to contact several phone numbers for customer service and can not get through. I am getting pissed.

Richard Thorn says:

Posted on Jul 13, 2016 at 05:53 AM

I have been charged for over a year. Don't not want to continue this service. I didn't charge my card so no payment could be taken out. When I paid on my card you took out another payment. STOP.


Posted on Jul 03, 2016 at 04:27 AM

I joined months ago and haven't been able to get into my account. I know it's an email and password issue, bit haven't been able to fix it without your help. Please call me or send me your customer service number. I wold like to access my account now.
Thanks, Cheryl Sherrell

Saberlina Siregar says:

Posted on Jul 01, 2016 at 02:34 AM

I have disconnected with e-harmony very long time ago since last year, however suddenly I received a charge of USD 33.51 from my credit card for automatic renewal. I NEVER set the billing too auto renewal. I called the number but never get through. This is so irritating. I want a full refund, PLEASE!!

Theresa says:

Posted on Jun 23, 2016 at 01:42 AM

I need to change my email due to change in internet providers. The email ( is already associated to an account which is also mine (a trial membership) Any help would be appreciated.

Darlene says:

Posted on Jun 18, 2016 at 11:26 AM

I'm trying to unsubscribe to my eHarmony account I no longer want to be on it I have found somebody else but I'm trying to cancel this and it's extremely hard can you guys please get in touch with me on my email account my name it's Darlene haydock I no longer want to be on eHarmony.

Liz says:

Posted on Jun 17, 2016 at 10:39 PM

Please stop sending me emails:

Jodie Deen Cooper says:

Posted on May 16, 2016 at 07:35 PM

good morning, I can never get into my account and have been trying to cancel my account. none of your numbers is working and I refers to pay any more services please contact me as soon as possible to rectify this situation and I would like a refund since I can not ever get into my account and am not able to cancel. Please call me ASAP to rectify this.

Jodie Cooper 814-720-2754 or 814-807-0985 Thanks

jodie Cooper says:

Posted on May 16, 2016 at 07:26 PM

I can not get into my account can't remember my sign in information and want to cancel my service.

Maureen Goldstein says:

Posted on May 11, 2016 at 09:45 PM

Last night I received a message that Alan from Tampa Palm had messaged me, but when I went to e-harmony shortly thereafter, not only was there no message, but there was no Alan from Tampa Palms. I had sent him a smile about a week or 2 ago, and this was the first response I received, but as I said there was no message and no Alan from Tampa Palms. Could you please clarify? Thanks Maureen Gold stein.

Kim Hess says:

Posted on May 01, 2016 at 10:47 PM

I have not been able to log on to the app in forever to an app error on your and you can see my last activity date. I want a full refund and account closed.

Anthony Truncale says:

Posted on May 01, 2016 at 02:11 AM

having a problem logging in need help would like to speak with a person to resolve this problem. please contact me at 908-247-5091 eastern time after 4 pm.

Tony Cooper says:

Posted on Apr 13, 2016 at 06:22 AM

I want my account Cancel An my money back. I opened it today & I have tried to call the number on this site of 1-626-795-4814 & it doesn't go threw. Why?

Joy Stephenson says:

Posted on Apr 12, 2016 at 05:04 AM

Two months ago I requested to be removed from your service. It appears that someone doesn't get it as I have been charged for you service once again this month. By my calculations you now owe me a refund for 2 months. Contact me ASAP! 910-523-7819.

Egla Maiyo says:

Posted on Apr 10, 2016 at 09:38 PM

Please cancel my Subscription Egla Maiyo. It was created 1 day ago without my knowledge.

wmhoover says:

Posted on Apr 10, 2016 at 05:45 PM

I am trying to stop auto renew and cancel my account delete account and data from you the system. This is a sorry site and full of traps and deadens so people cannot access and make these changes to their accounts. Close account!!

Daniel Lightbourn says:

Posted on Apr 09, 2016 at 02:28 AM

I cannot access the free promotion for this weekend. What is the promotional code, please?

Sara says:

Posted on Apr 08, 2016 at 09:32 PM

Visited your site but never singed up for service. I want your company to stop sending any kind of email to me.
Stop all the contact from your company to my address ASAP

Randall McKissack says:

Posted on Apr 08, 2016 at 10:35 AM

I have cancelled email keeps coming and better stop or I will complain were it will effect E-harmony.

charla mccray says:

Posted on Apr 05, 2016 at 09:31 AM

Joined e-harmony thinking it was a browsing site for the money that's charged but I learned its not and I want to cancel my subscription immediately and refund the total amt of 39.90.

Rita Wells says:

Posted on Mar 26, 2016 at 01:58 AM

Someone has signed up on your site using my email address and middle name! I want this taken care of immediately! I am not single! I have no intention of being single. Please take this down!

Ida Jones says:

Posted on Mar 18, 2016 at 08:26 PM

Never never got sufficient information on my pass code I forgot can't check my emails what you mean lord can talk to a person.

gary pitman says:

Posted on Mar 17, 2016 at 09:50 PM

I've asked for one tear to have my profile off web site have contacted my legal supporter an need to be taking off list. please get back as soon as possible.

Kathy says:

Posted on Mar 14, 2016 at 03:57 AM

I think profile for Robert has been hacked. Its the same email i received from Alan whose profile was hacked.

Duncan says:

Posted on Mar 11, 2016 at 10:28 PM

Hi there, I have paid 44.85 dollars today for 3 months it was special offer through pay pal. The email I have unused on pay pal is I need my account reactivated so I can read my mails.

Lois Watts says:

Posted on Mar 11, 2016 at 08:34 PM

No one should have to search for contact info! It should be readily accessible to all members! I joined yesterday and you are posting matches much younger than I asked for. I'm not very happy so far! If this isn't rectified soon I want a full refund!

Tomo says:

Posted on Mar 10, 2016 at 06:24 PM

I cancelled my account but I was charged today for continued service. I do not wish to continue service how do I get reimbursed for the transaction.

Ashley says:

Posted on Mar 01, 2016 at 10:01 PM

Can't log in. Keeps taking me back to the log screen. I paid for the three months already and when I tried logging on the e harmony app it says my marital status won't allow me to use your services. I PAID for your services. I am single and stated that. Fix This please it is very unprofessional. If not resolved I will be contacting my lawyer.

Pam says:

Posted on Feb 26, 2016 at 11:26 AM

Hello, I signed up for the free 4 day trial on February 21.Today was my first day, 2-25 of the one month subscription i signed up for.
I want to cancel my entire subscription and want a full refund.
I signed up for one month only! Today i received a message from you that your company signed me up for 3 full months and put me on a plan. I DO NOT WANT YOUR PLAN OR YOUR SERVICE. Cancel it immediately and refund my $39.95. I believe this is a shifty, dishonest scheme and you are roping people in. I wont be one of them. I would appreciate a return email stating you have received this and will be refunding my money. If you do not respond I will take legal action and involve the media if need be.
Shame on you e-harmony!

Debbie Scofield says:

Posted on Feb 24, 2016 at 06:02 AM

I have been trying to cancel my account with E-harmony for weeks now. I am so frustrated that I am nearly ready to seek legal help. I have been unable to log into my account and have tried to get help from the company. I no longer live in Boise Idaho and need to cancel as I have been emailed that you will be charging me again. Please cancel me immediately.
dkrahn63@gmail. com
Debbie Scofield

Craig B Caldwell says:

Posted on Feb 21, 2016 at 01:33 AM

Some party in Bristol TN, is using e-Harmony to scam your clients. You matched me with one female, a Quinn Baird, claiming Baltimore MD as home. She wanted to go straight to e-mail, and also gave me a number to text her. (423) 742-7401. Once we started talking, she hooked me into WhatsApp, saying it would be easier to reach her. Turns out, she wanted $$$ to cover flight, passport, and visa to get her stateside, from Istanbul, Turkey. For a short time, and a limited loss, I fell for it. But, cut my losses, just in time! She has moved on from e-Harmony, but her match # for me, started with 140....
Not sure what you can do about this, but I feel you needed to know how your service is being abused!

Tress valtri says:

Posted on Feb 11, 2016 at 12:11 PM

I also can't get through to the phone numbers that I recently was able to get in touch with. They both cut my phone right off immediately. Yes this company is a big scam it will not let me turn my membership off. They take your credit card then will not let you turn your account off. They tell you you get free days to try it out then they don't let you shut it off. Do not sign up with this company is a scam they won't answer your calls after you sign up the same number you spoke to them on previously.

T.Hmason says:

Posted on Feb 08, 2016 at 04:10 AM

I have been trying to get on the website for days!!! I can't onto the site no matter what I do!! I want to cancel and can not it!!!

I can navigate all over my computer but eHarmony! I am very disappointed in the website!! It is the most expensive I've seen, and with little results!

Daneille Stenehjem says:

Posted on Feb 08, 2016 at 02:23 AM

My service has been interrupted 3 times since starting in November. I received a credit for one month, bt the problem keeps happening.
I wish to cancel, and cannot reach yo through any phone nmber I can find.
Please contact me!!

Francoise kabore says:

Posted on Feb 05, 2016 at 09:49 AM

Eharmony charged my credit card while my auto renew is turned off. I am not a part of eharmony anymore. How can I have my money black .

Nance Ennis says:

Posted on Feb 02, 2016 at 02:05 AM

Ok, I have been a member since 7/15 and my membership is supposedly done in July 2016. My site keeps telling me that i need to Restart my membership. What's up with that?

I DO NOT want an automatic renewal, it says i am getting one. I want my membership p 7/16. DO NOT RENEW ME!!!!! If I see a renewal fee on my credit card, I will dispute it.

Sincerely, Nance J. Ennis

Scottie Cordeiro says:

Posted on Jan 21, 2016 at 07:44 PM

Good morning,

I am experiencing trouble logging into my account on my desktop computer. It says email address or password is incorrect. However, I know for certain they are both correct and it allows me to log into the acct on my mobile device. Please email me as soon as possible. Thanks.

Catherine Smith Hagmann says:

Posted on Jan 20, 2016 at 10:53 AM

Dear Sirs:
Please note that you have an active scammer on your site. He calls himself Reece Holiday, I was a victim of his on plenty of fish. Since he gave me his email and password, I was able to see that he has now established a profile on your site. I did report him to as well as the other sites he was or is using.

Dennis T. Gordon says:

Posted on Jan 04, 2016 at 04:55 AM

There is no way to contact you by phone. I want all my profiles removed from you service.
I am not paying any subscription,

Please contact me and
send a phone number.

Dennis T. Gordon
C 360-431-3621
H: 360-849-4470

Theresa says:

Posted on Jan 02, 2016 at 05:15 AM

I recently signed up with eharmony. I had a promo code and wanted to apply to the total but it charged me before i could. Can you adjust my account? I refuse to pay over $70 esp for the dirt bag selection. I have been matched to so far.

Sara Johns says:

Posted on Dec 17, 2015 at 07:11 PM

I am having a problem with billing, it seems near impossible to get a working phone number. I just need to make sure you aren't going to bill me today! Why is it so hard to speak to a human? Please have someone contact me TODAY.

Carol Emanuel says:

Posted on Dec 14, 2015 at 11:40 PM

Hi there,
i cannot access my account
I have changed my password numerous times and spent many hours on the phone trying to rectify the situation but nothing seems to work.
I am requesting a refund.
also. I got an email yesterday saying that someone named tom from montecito was interested in me and when i went on a search..since i could not get into my own account. Since i never can get into my own account, there was no tom from montecito on your site.
please refund me

rosemary lucas says:

Posted on Dec 10, 2015 at 10:08 AM

You have charged me to sign up for 6 months. I did not want this at all. Only wanted to try and eharmony was free. I don't want to be on this site and be charged installment of $71 each.

Peter Viviano says:

Posted on Dec 06, 2015 at 02:40 AM

I am trying to renew eharmony by phone. Yesterday I was able to speak to someone at 626 795 4814. Today that number is not working . The 877 658 4814 number is giving me a service that can only renew me by taking over sharing my computer. while they we doing that i couldn't log into my account and they told me it was because i have a Koobface virus. They wanted to transfer me tech trager inc and for $300 they were going to fix the problem. I became suspicious and declined.
When i closed them out of my computer i was able to sign on to my eHarmony account again. In the past i was able to speak to an eHarmony representative that could discuss my current options and renew my subscription. Please help me to understand what is going on.

Kathy Weithman says:

Posted on Nov 30, 2015 at 03:19 AM

I think it's really rude to have people signing up on weekends, being unable to receive matches, and having no one to answer the call to take care of problems. Please call me and fix whatever is causing the technical problem. Kathy 810-444-30**

Robert Love says:

Posted on Nov 12, 2015 at 12:20 AM

Mr. Warren,

Your company is by far the biggest ripoff in online dating! Your pricing is outrageous and when I attempted to cancel, you wanted full payment and i am not sure how you sleep at night. I will be sure to let everyone. I am associated with in Business, personal and otherwise how you ripped me off, and to avoid doing business with such an unethical company.


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