Dhgate Customer Service Number

Average: 3 (2 votes)
156 Reviews
Dhgate

Dhgate Overview


DHgate is a Chinese online platform that sells their products in a plethora of countries across the world. The company is based in Beijing, China. Additionally, they have branch locations in other countries that include Philippines, United Arab Emirates, United States, & Spain. They have local warehouses in many of the Chinese cities that include Dongguan, Harbin, Ningbo, Shanxi, Shenzhen, Guangzhou, & Shanghai. Diane Wang is the founder of the company who is also their Chief Executive Officer. They work as a business to business e-commerce approach that allows them to sell manufacturing products directly from the enterprises to the customers.
Dhgate customer care number 8724
 
 
Additionally, the company also offer logistics services, international payment solutions, escrow protection services, trust & safety solutions & online financing solutions. Their online website is available in a great variety of languages that include French, German, Italian, English, Chinese, Portuguese, Russian, & Turkish. In addition to their website, the company also sell their products through their Android & iOS app.

DHgate Operations


The company is the leading online wholesale marketplace in the world for selling products manufactured in China. They connect the international buyers with the Chinese wholesalers. There are more than 30 million items sold by the company in a great range of categories that include Computers & Networking, Toys & Hobbies, Bags & Jewelry, Consumer Electronics, Apparel& Accessories.
Dhgate customer care number 6596

DHgate Achievements


In 2009, the company was ranked on the second position by Business Review in China Trade Future Stars, whereas they were included in the list of Deloitte Technology Fast 50 China in the same year. Next year, they were included in the list of China Industrial E-commerce Dotcom Top 100. DHGate was ranked on the first position by Dotcom Power in the B2B category in 2011.

Conatct detail of Dhgate

 
 

  • Address

    6F Dimeng Commercial Building No.3-2, Hua Yuan Road, Haidian, Beijing, China

  • Contact Number

    00086-10-82257676

  • Email Address

    service@dhgate.com, support@dhgate.com, evidence@dhgate.com

  • Website

    www.dhgate.com

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0% Automated

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0% Collection

0 reported this number as collection

0% Legitimate

0 reported this number as legitimate

 

0% Marketing

0 reported this number as marketing

50% Scam

5 reported this number as scam

50% Other

5 reported this number as other

 
 
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comments (156) on Dhgate Customer Service Contact Number

Matter of wrong address

Posted on Dec 02, 2016 at 07:23 AM

Tiesha Cooper says: I think I entered the wrong email address when I placed my order. I didn't get any confirmation code for my order, but all my information is correct. I was also wanting to know when my order would arrive?

Looking for the order

Posted on Nov 29, 2016 at 08:22 PM

Vincent Mack says: My name is Vincent Mack. I placed an order with Dhgate a few weeks ago, and have yet to receive my property. What is going on? I am beginning to worry.

Issue of order delivery

Posted on Nov 29, 2016 at 05:39 AM

Mario fierro says: I never received my shoes. I got a message saying it was sent from there successfully but I don't know what's going on as I didn't got them.

Need to know about making a purchase

Posted on Nov 29, 2016 at 03:12 AM

Marland Moore says: Want to purchase a Rolex watch and just need to know how to purchase process works and if this is a real wholesale web site. I am very interested in some items that is one Dhgate.com. Just looked at your reviews. Never mind this is a rip off.

Disappointed customer

Posted on Nov 29, 2016 at 01:22 AM

Sed Hameurlaine says: Hello,
I ordered and choose some headphones and never got my order and that seller even won't respond to my emails. None of the numbers work and you can't chat with a real person which can tell me about the order.

Need not to cancel the order

Posted on Nov 28, 2016 at 11:40 PM

Shenequi Davis says: Please I didn't mean to push cancel on my order number 334606687. Don't cancel the order as I want it. Please fix the matter as soon as possible.

Require money back

Posted on Nov 28, 2016 at 07:27 AM

Rex A Jernigan says: This is a damn rip off and it won't let me post my complaint. They stole $70.00 and I want my money back. Will anybody help me with these thieves?

Issue about dress return

Posted on Nov 28, 2016 at 02:12 AM

Becky Schult says: I want to return my dress. I ordered wrong color and it doesn't not fit. I have called the phone number but no answer and also went online to customer service but it says sorry the page is not found. So I need your help. My number is 419-704-2*** or please email me and tell me how to return and get my money back?

Looking for refund

Posted on Nov 27, 2016 at 12:58 AM

Ralphena Myers says: Want to know where is my refund for my order beginning with 3333? Do provide the required information and pay the refund.

Got extra charged

Posted on Nov 24, 2016 at 11:56 PM

Busola Abolarin says: My account was double charged. Kindly reverse the charges of $90.54 charged to my account on 21st November, 2016.

Issue of payment

Posted on Nov 21, 2016 at 11:23 PM

Lolita Williams says: I purchased 80 cotton dark brown bear, with order number 246071245 through website teddy bears for sale on your website Dhgate for $19.43 on November 13, 2016. My payment was accepted and my credit card company assured me that my payment was accepted on United States time on November 14, 2016.

First issue, I was trying to track my 80 cotton dark brown bear with tracking number LT16364596CN to only receive a message stating my product will be shipped within 3 to 5 days on November 15, 2016 and I should receive confirmation about the tracking details of my product and to contact Marketing@e.dhgate.com. I did as I was told.

On November 17, 2016 Marketing@e.dhgate.com sent me an email stating they haven't received my payment and I have it until November 25, 2016 to send in my payment.

Therefore, I sent marketing@e.dhgate.com a copy of my confirmation email stating my payment have been received.

I also, called my credit card company and they told me my payment was declined and they will post the payment back to my account as of today, November 21, 2016.

As I mentioned at the begin.

Looking for refund

Posted on Nov 21, 2016 at 01:40 AM

Kathy Dye says: I have been trying to return a broken item and the site will not let me submit the request. Please let me know what to do? I need a refund.

Trouble with getting an order

Posted on Nov 20, 2016 at 05:10 AM

Edward Henriquez says: My order number is 24556865. I am going to file a formal complaint to my credit card company.

Asking about order

Posted on Nov 16, 2016 at 05:11 AM

Christian Nneji says: I made an order through your web site since 10-31-16 and since then I have not received it. I want to know, why so? Please respond.

Asking about a query

Posted on Nov 16, 2016 at 12:08 AM

Joseph says: Hello,
I am wondering why your sellers don't answer the questions which I send them? I just don't want to get items and they arrive too small or too big. Can you answer me that? I have a feeling these guys are cheap but not worth it, shop ebay instead.

Talking about the scam

Posted on Nov 13, 2016 at 10:38 AM

Fuxk yo dhgate says: Where is my iPhone 6? It has been two months. I am calling fraud investigators if my $146.57 is not refunded. Anyone else having a problem with them then email me at deadlypoets@gmail.com.

I will get all your information like phone number and name and take it to my bank on Monday.

I have been scammed.

A request about order delivery

Posted on Nov 10, 2016 at 04:43 PM

Colin Dack says: Dear sir,
I purchased poppy broach from your site on 29/10/2016 and the money was taken from my credit card on 30/10/2016 but I have not received any confirmation of the order or any message of when I will get this items if ever. Would you please look into this for me.

Mr. Colin Dack

Need refund

Posted on Nov 09, 2016 at 07:52 AM

Kristie Wakefield says: I got my package today and I am not so happy. I paid your price because you stated that they would have a serial number on them and they do not have that. I have ordered from other vendors before cheaper and could off went back to them paying less but you stated these would have a serial number so thats why I decided to pay as much as you wanted. Also which even makes matters worse I ordersd and paid for 200 pieces and I only received 189 pieces. I am not happy at all and would like a full refund or at least half of my money back in my account.

Looking for order

Posted on Nov 09, 2016 at 06:56 AM

Aileen says: Hello,
I purchased a hair product with order number 243956001 on September 27th from a seller called Galiqueenhairno1. The expected shipping period was 6-23 days. Today is November 9th and I have not yet received my package. I tried to track the package but got a message that there is a problem with the delivery service. I sent two messages to the seller but got no response from them. I really don't know what is happening and why the seller will not reply to my message to tell me where my package is. I am running out of patience and time.

Asking query about order

Posted on Nov 09, 2016 at 02:14 AM

Michael Thompson says: I ordered a double breasted hoodie from this site on September 28th and it is now November 8th and I have yet to receive this hoodie. I would like to know why it takes 2 months to ship from China to the US? Call or email me please. Thank you.

Michael

Query about order delivery

Posted on Nov 08, 2016 at 06:55 AM

LaToya N Smith says: I ordered a 24 pack of bey blades on October 21st, 2016 and its now November 7th and I am unable to retrieve any information about my tracking number to locate my son's Christmas present which is the bey blades. I have my order number but not my confirmation number. I need some answers. My cell number is 585-285-8***. Will someone please respond?

Regarding order

Posted on Nov 08, 2016 at 01:46 AM

Shane says: I ordered my order over 6 going on 7 weeks ago and still haven't received my order. The last tracking was updated on October 8th and I haven't heard nothing since. Is this a scam or what? But if I don't hear back in the next couple of days, I am going to hire a lawyer for money back. Cancel what ever but I am definitely not happy with my service.

Asking about delivery of order

Posted on Nov 07, 2016 at 06:11 AM

Janet Grant says: I need to check on my order. My email is janetgrant4926@gmail.com. My order number is 245136024. Please tell me when to expect delivery?

Looking for tracking information

Posted on Nov 06, 2016 at 11:45 PM

Gerald gentry says: To whom it may concern,

My name is Gerald Gentry. I am just checking on the package that I ordered for my cousin Lisa Smith. The order number is 245-553-3922. I need you to email me tracking and date number. My email address is meatballnspegetti@gmail.com

Matter of change in colour of dress

Posted on Nov 05, 2016 at 07:33 PM

Hollie romano says: I ordered a certain color dress and was mailed the wrong color. Seller is saying that this is the color it was suppose to be. Someone please call me to disputes this.

Complaint

Posted on Nov 05, 2016 at 05:49 PM

Pardeep Kumar says: Hello,

I am very disappointed from your website. I make two payments with two different bank cards for order number 245606183 that amounts 305.23 USD and second order number 245656968 that amounts 299.74 USD.
Last time you told me contact my bank. My bank told me the payment is gone so they can't help me and tell me if payment are not confirmed so why you took my money. I called my bank 10 times and the problem is frame you not from my banks.
I request you again help me please I am just a student I stock my money on your website.

Need to place an order

Posted on Nov 05, 2016 at 05:41 PM

lordilyn heaven says: Hello,
I want to make some special orders. Can someone call me on +4042455*** or email me on lordilynheaven@gmail.com? Thanks.

Need to make a change in dress colour ordered

Posted on Nov 04, 2016 at 11:38 PM

Louise Hamill says: Received my dress yesterday but I ordered pink and the one I received is white. Also we need larger size. How do I return for pink in larger size? My Order number is 2873738723.

Need refund

Posted on Nov 04, 2016 at 05:08 PM

Tykena Hagans says: This is the worst website ever. I keep receiving emails saying my order has been cancelled but my money has not been placed back into my account.

Need the order urgently delivered

Posted on Nov 03, 2016 at 09:52 PM

Theresa Waun says: I have not received all my order as only part of it. The wedding is comming up on November 19th and I need my things I ordered. Please contact me, urgently.

Regarding order delay

Posted on Nov 03, 2016 at 12:20 AM

Amelia Davis says: Please contact me through email at mimidj0123@aol.com in reference to my order number 332868396. I received a notice that it got shipped on September 28th, 2016. I have not received my order. I have emailed your customer service several times but have not received a reply.

Matter of scam regarding order

Posted on Nov 02, 2016 at 10:29 PM

Denise Ewing says: I had placed an order for a lime green dress on October 10th and money was taken from my account on 13th. I went to site and it says nothing was ordered and is not on its way. My nane is Denise Ewing. Please call me at 608 247 9***. Its my wedding dress and I am in tears.

Regarding refund

Posted on Nov 02, 2016 at 02:04 AM

Davin says: My name is Davin. I am asking, why was my order got cancelled for no reason? Order number is 244768423. I am looking to get my money back. My lawyer has been contacted.

Regarding order

Posted on Nov 01, 2016 at 01:17 AM

Bryan Mehrhof says: I was charged for an order but never received any information pertaining to the order. Please see into the matter and solve it as I have paid for it.

Query about refund

Posted on Oct 29, 2016 at 09:38 PM

Michelle williams says: Can I be refunded soonest on a pair of superfly boots? Thank you and please respond. Thanks very much.

Need to make a return

Posted on Oct 29, 2016 at 05:51 PM

RENATA PALUCKA says: Hello, I ordered the wallpaper but it came to me with the other one which I not ordered. I would like to return.

Dissatisfied customer

Posted on Oct 28, 2016 at 09:04 PM

BRIAN M DESROCHERS says: The product that I bought is not what was shown and was not at all what is said it was in the description. Not happy at all.

Matter of incomplete delivery of order

Posted on Oct 28, 2016 at 06:28 AM

Josha Mann says: Where are my shoes? I have been waiting for almost a month now. I ordered two pairs and now I only got one pair where is my other ones? Either send my shoes or give me my money back and if failed to do so I will take this to court and I am not kidding.

Need to check the status of product shipment

Posted on Oct 27, 2016 at 01:15 PM

Fiaz ahmed says: Hello good morning,

I demanded a product with id number 245002017 but I have not received any confirmation of my product's shipment. My account also got charged with 59 Euros. It is kindly requested to give me updates of my product shipment please.

Regards,
Fiaz

Exposing about the scam site

Posted on Oct 26, 2016 at 09:24 PM

Sy says: This website is clearly a scam. I was sent imitation and haven't actually received the rest of my order. There is no customer service. I want to be reimbursed. I will call the Better Business Bureau. It is not about the money even its about the fact that you cannot just scam people like that. This is absolutely the worst site, I have ever purchased anything from.

To all the people who are considering purchasing from this website, please don't go for it. Seriously, I wish I would have seen this prior to buying anything. Don't do it.

Disappointed with the product quality

Posted on Oct 26, 2016 at 09:05 AM

Charlyze says: I can't get through with the seller and the seller is repeating the same thing over and over. I don't wish to do any business with this seller. This is the very first time I'm buying from Dhgate and I am very disappointed. I hope you could do something to help the buyers if they are not satisfied with the product because it is not as described. I want to return the dress because it looks nothing like the one in the picture and the material is so cheap.

Need help to find an item

Posted on Oct 26, 2016 at 03:59 AM

Michelle Spencer says: I am looking for fur vest or faux fur vests in blue, gray, arctic leopard and Russian timber wolf but can't get your site to work. If you can help then please contact me.

Asking for procedure

Posted on Oct 24, 2016 at 09:23 PM

Jessica says: I have two dresses to return and need to know how to do so? Please contact me as soon as possible. Thank you.

Need the dress

Posted on Oct 24, 2016 at 08:19 PM

Mary Brugnano says: I ordered two dresses at the same time. I only received one of them. Where is the other dress?

Asking a question

Posted on Oct 24, 2016 at 08:17 PM

Jorge A Sandoval says: Do you deliver in Mexico city? If yes, then what is the shipping fee? The product is a scanner Launch X-431IV.

Want the ordered items

Posted on Oct 21, 2016 at 04:55 AM

Michael says: Haven't received items I purchased. Not even my refund and my tracking number. Please respond back.

Dealing with hacking problem

Posted on Oct 20, 2016 at 08:45 PM

Candice warmus says: I don't even have an account with you guys and $360.64 was taken out of my bank account. I want my money or call me at 716 316 2*** as someone has hacked my account.

Checking on order

Posted on Oct 19, 2016 at 05:09 AM

Angela Smith says: I brought a hoverboard scotter for my granddaughter. I ordered it on the 10th of October. You said it would be 3 to 7 days but it is now 18th so where is my item? Is this a scam or what?

Complain for order

Posted on Oct 17, 2016 at 08:57 PM

Shadaya Tyler says: I ordered three pairs of jordans and only got two pairs. I was wondering how can you send something back?

Refund matter

Posted on Oct 15, 2016 at 06:34 PM

Emma Moses says: I have been contacting memory sky about my refund for a cellphone for 2 weeks or so now. I did not gave you the permission to release my payment because I had already sent the merchandise back. Somebody needs to contact me about my refund and shipping cost as soon as possible.

Money got debited for an unbooked item

Posted on Oct 14, 2016 at 07:08 AM

james says: I ordered a sneakers and it took my money and the next day it said that the sneakers are finished. What is the matter?

No delivery of the order yet

Posted on Oct 14, 2016 at 06:22 AM

Cindy plofsky says: I want a credit for the fake lebron gym shoes which I reviewed. I have been trying now for over a month. If I don't receive I am calling Better Business Bureau.

Credit card charged twice

Posted on Oct 13, 2016 at 11:47 PM

Alba says: Hello, I need help. I need to speak with someone about the double charging from my credit card. This is not right. Please help me. Does anyone has the same problem?

Waiting for order delivery

Posted on Oct 13, 2016 at 04:06 PM

Hector reyes says: Hello, my name is Hector Reyes. I made an order for some underwears about a month ago and yet to receive them. Please look into this matter.


Hector Reyes

max schindler says:

Posted on Oct 09, 2016 at 06:32 PM

I was promised by your dispute center a full refund for the item (a watch) and the return postage for this order: 331937939. I completed every stage of the return as required. I only received a partially refund for the watch and nothing for postage because the seller refused to accept delivery of the packet, which arrived safely in China and cleared customs, and which legally now belongs to the seller.
This is entirely not fair and is against the full satisfaction gaurantee. I was promised by Dhgate. Please honor your own decision and refund me as promised.

Tony avina says:

Posted on Oct 07, 2016 at 06:07 AM

A seller from Dhgate doesn't want to send me the shoes after he sent me the wrong size. I have sent them back the order and now he won't reply or answer.

Lorena rice says:

Posted on Oct 07, 2016 at 02:59 AM

Why didn't I ever received my riffle scope? I was supposed to get it on February 23, 2016. I have my information and you took money out of my account. I will have to get a lawyer for mail fraud.

James foster says:

Posted on Oct 07, 2016 at 01:34 AM

This James foster, I bought a Jim McMahon Chicago bears white color jersey. It is a men's XXXL but its too small as I need 4X size or a refund. What do I do next?

John White says:

Posted on Oct 05, 2016 at 01:59 AM

I need someone to contact me immediately. Package has been shipped but can't track it. Please call or email me at 314-920-6***.

Kashyap Patel says:

Posted on Oct 01, 2016 at 07:23 AM

I never received an email on my order of a hat for 10.99. My card was charged and never received it in the mail. I want my money back. The order was made on 9/21/2016.

Keron says:

Posted on Sep 29, 2016 at 10:01 PM

I made a purchase. The seller say that she was going to ship by DHL deliver. I checked today online and it says my package was shipped by EMS. I really want to cancel this order as I am thinking this is only going to get bad because the seller is already unfair.

PAUL says:

Posted on Sep 28, 2016 at 09:15 PM

I cancelled an order and they still shipped it. They got my money for the same order which I cancelled. How can I get my money back? Please advise.

Ramesh shakya says:

Posted on Sep 28, 2016 at 03:00 AM

I had ordered shoes in the name of Ravin shakya. Order should go to Nepal but I didn't get my shoes. I don't know the order number too.

Donna Montgomery says:

Posted on Sep 28, 2016 at 12:02 AM

Hello,
I want to order a particular color of wooden bead. The number is 376301797. I wish to order the red color which is style B. I cannot see how to select style B. Could you please help me with this?

Donna Montgomery

Jack f bates says:

Posted on Sep 27, 2016 at 08:05 AM

Need my authorization number cn861082028870. This is for card ending with 8744. In 4298 these are the numbers, I couldn't do the online chat on my ipad ordered last week. No problem with my phone 352 2150***. As I need my orders shipped so call me if any more problems. I am not too good on cop outer the authorization for card ending in 4298 is 07170. Thank you.

Jack bates

ryan wilson says:

Posted on Sep 27, 2016 at 01:48 AM

You sent me a tracking number that is not coming up on dhl website. My email address is ryanw4848@gmail.com

Stacy coppinger says:

Posted on Sep 24, 2016 at 09:29 AM

I made an order in July but I recieved the wrong order. I tried contacting the Dhgate but nobody ever got back to me and they just kept my money.

Charlotte Glenn says:

Posted on Sep 23, 2016 at 11:38 PM

For everyone posting,

Stop scam artists like this, you have to contact your states Attorney general and Federal Trade Commission for post reviews. These people shouldn't be in business. They are stealing hundreds and thousands of dollars.

Charlotte Glenn says:

Posted on Sep 23, 2016 at 11:13 PM

My order number is 243063018 which has still not arrived and its been 14 days since it was placed. The seller says that it was sent by epacket. I have no idea what that is, can you tell me? How do I start the refund process?

Richard Epps says:

Posted on Sep 23, 2016 at 09:57 PM

I placed an order about two months ago. I have not received it yet. It was a tie set. What do I do to receive my order or refund? Please advise.

Brittney Barber says:

Posted on Sep 23, 2016 at 02:34 AM

I ordered a dress on September 11th which I need to wear it on October 1st for my bridal shower. I was charged for the dress and still waiting for it? So did you guys just cheated me over?

Cohl Plaza says:

Posted on Sep 21, 2016 at 02:53 AM

I would like to speak with someone on the phone as money was withdrawn from my account for what I ordered. You guys claim my payment wasn't made but clearly I did it with proof. It has been 2 months since I ordered and I still don't have with me what I purchased.

Danny Baxter says:

Posted on Sep 20, 2016 at 09:56 PM

I sent an order last night but not sure if it has went through. Can you confirm if you have an order from Danny Baxter @ 32650 W 146 th st Excelsior springs Missouri 64024. Will you please e-mail me, if order went through or not?

Kala says:

Posted on Sep 20, 2016 at 03:58 PM

I bought shoes from this site and they charged from my bank account but yet I have not recieved them. I tried messaging and there is even no number to call at. They have already charged my bank account may I know, What is going on? I need my shoes or my money back as soon as possible otherwise I will have to get something done.

Sarah dubaz says:

Posted on Sep 15, 2016 at 04:11 AM

I would like to know when my order gonna be delivered as its been over a week and a half.

Jessica Castillo says:

Posted on Sep 14, 2016 at 08:14 PM

Purchase authorized on 09/04 Dhgate 243059705 Redhill GB S006248701985465 CARD 4016

I have not received my package. I am getting worried if you cannot produce a tracking number or seller. Contact me as I would like dhgate to refund my purchase.

Zonie Horne says:

Posted on Sep 14, 2016 at 02:16 PM

I placed my order on 8-3-2016. I still haven't recieved my order yet. I am requesting to refund right away. Thank you.

Zonie Horne

Steve Quate says:

Posted on Sep 10, 2016 at 10:48 PM

I have been trying to get a refund for two weeks. The customer service website send questions but you hit a certain question and the page is blank. I got a feeling I'm gonna get ripped off and not get my money back. I cannot get seller to get back with me nobody wants to help me get a refund. This is a horrible site. I would buy a lot but the user use is awful.

Ieuan walker says:

Posted on Sep 10, 2016 at 05:05 PM

Hi I order two iPhone 6s plus one in gold and one in rose gold the gold is in 5.5 inch screen with logo witch that's Rough but the rose gold iPhone 6s plus is a 4.7 inch screen with logo but I meant to order the rose gold iPhone 6s Plus in 5.5 inch screen to not a 4.7 inch could you change the rose gold iPhone 6s plus to 5.5 inch screen with logo please thank you.

Ricardo Tranqille says:

Posted on Sep 10, 2016 at 05:56 AM

I need one of your representatives to contact me immediately. I have a package, I’m tracking it said it was - delivered - signed for by: cihan Calhan Istanbul ikitelli basaksehir 10:59 1 piece. This package is supposed to be coming to American.

Kristy Clark says:

Posted on Sep 09, 2016 at 07:25 PM

I have not received my order and have contacted the seller they gave me two invalid shipping numbers. I am not happy with customer service at all.

Suzanne andrews says:

Posted on Sep 07, 2016 at 11:27 PM

I am calling the better business bureau I have a order number 240253060 that I paid for on June 28th 2016 and I am being billed again on my credit card. I want this taken off my credit card and want my account with dh gate cancelled. I have only ordered one item and very disappointed My account needs to be credited. I have tried chat online calling and cannot get through or a response..

DHgate says:

Posted on Sep 07, 2016 at 02:00 AM

My payment for a looney toons Michael Jordan jersey was debited from my credit card 08-16,2016. I have a PO #332219276 which DHgate company stated was my tracking number? The package has never been received by my grandson in Stockbridge, GA. Name for delivery is Isaiah Maxwell. Please

Sharon Grider

Cindy acosta says:

Posted on Sep 03, 2016 at 10:18 PM

Hello i made an order on 08/31/16 and never got a confirmation number. It was 120 PC of kylie lipgloss kits. Their is no order on my dhgate account of the kylie kits can you please send me a confirmation number because they already took my money from my account. My email for this account is. Cindyacosta@gmail.com.

Ronald Hodge II says:

Posted on Sep 03, 2016 at 01:42 AM

Hello I was just checking to see how long on my order. I purchased a Brandon ingram lakers team jersey. My name is Ronald Hodge and could you get back with me on your earliest convenience.
Thank you

Maria Steele says:

Posted on Sep 02, 2016 at 09:43 PM

Hi there i just join to your company, and i don't know keeps telling me that i need to order at least 20 items, i just want 4, please help me as soon you can..

Lafrancier Clark says:

Posted on Sep 02, 2016 at 08:36 PM

I order tennis for my grandon,I paid 60.00 for them and that was over two months ago and I have not receive bis shoes yet they were return back to China. I need to know who to contact and how to either get my money back or the shoes.

Julia Clabault says:

Posted on Aug 25, 2016 at 04:24 AM

My order never arrived my credit card was charged. Your website is NOT working to send email for forgotten password. I was not able to live chat. I made another account to access customer service.
My order was under leclabault@aol.com
What is going on? Please locate where my pearl necklace is..
Julia Clabault..

April Abney says:

Posted on Aug 20, 2016 at 02:41 AM

Um I had order so shoes in its be 3 weeks and I haven't got my shoes ... they Said it will take 6 days and I think this a scam and if you don't get my shoes or money back it will be so serious problem OK here..

Sincerely April

Angela Robbins says:

Posted on Aug 10, 2016 at 10:26 PM

I bought a blanket for my son on 7/18. A few days later I was told it was sold out and asked to brick another item. I told them no I wanted the item I ordered and if they could not provide it I wanted my money back. I was then told it was back in stock and would be shipped. The item shipped after a few days I was not able to track it. I asked about this and was told the item was returned and sold out again and I needed to pick another item, which I refuse to do. I have asked for my money back twice and they won't refund it even though they can't provide what I ordered.

Salil Gewali says:

Posted on Aug 10, 2016 at 12:57 PM

To,
The Managing Director,
Dhgate


Dear Sir,
It is all solemnity and with a deep sense of regret I am to bring to your kind notice the following:
I purchased a high brand latest mobile phone, Vide Order no 241207758 -- LeTV Le Max 2 Pro X8 (with 64 ROM, and 6 GB RAM..) costing 426 USD from the SELLER -- "Dhgate2018"
But this most unscrupulous SELLER (“Dhgate2018” ) sent me – very very low grade mobile Phone costing 150 USD –which I NEVER ever want and cannot keep !! (I have already 5 far better mobile phones with me…)
Please kindly arrange to refund all my SPENT money ----- 426 USD + 36 USD – totaling – 462 USD..(36 USD being the DUTY charge I paid here in INDIA)
Also, this SELLER has put me in most nightmarish situation for which I also duly claim for the compensation for mentally persecuting me and causing my business loss.
***** Please kindly note that the SELLER is forcing me now to keep that low grade MOBILE phone --- which i cannot keep except throw it in the dustbin.

Please kindly help resolve this nagging issue as soon as possible.

Robin millenac says:

Posted on Aug 09, 2016 at 05:01 AM

I have not received my order that was placed July 26. please call me at 1 830 5389t09. this is a wedding gown and the bride is getting nervous. the mailing address was 330 county road 5633 castroville Texas 78009. please let me no. call because my email mail down. please


5733 castroville Texas 78009.

Alicia says:

Posted on Aug 05, 2016 at 06:35 PM

I placed 2 ordres on 7/21/16 I haven't recieved my order my bank was charged already, can you please let me know when i will recieve my order??
Thank you

Eric David says:

Posted on Aug 02, 2016 at 09:44 PM

Please I order two pairs of sunglasses one on the 25 of July and the other on the 27 but never receive any one yet,

Michael Whyte says:

Posted on Aug 01, 2016 at 01:15 AM

I have been trying to buy a yojimbo2 knife off your site 13 of your vendors say they ship to Canada. Yet when I go to play it says it won't ship to my address. Please tell me who is honest and will sell to me or due I simply put in bad comments about these sellers..
Please help me.

Scott rhea says:

Posted on Jul 30, 2016 at 05:13 AM

Made a purchase with you on the 19th of this month and never got a confirmation number and the money has been taking off my card it was for 2002 Honda cbr corona fairings for 336. Dollars please help..

Monalisa Pal says:

Posted on Jul 28, 2016 at 09:32 PM

hi I am Monalisa Pal. I have been ordered a baby girl dress which is received by today. But i
Want to returned it because of poor quality. Please return product and refund the money. My mobile no-0-8900340374.

Donita McMahon says:

Posted on Jul 28, 2016 at 08:48 PM

Three orders that Dhgate received my money up front and I haven't received all my product's, with cancellations on orders, orders being short items, and just not receiving Items. This is for three to for orders from may 31 to July. If you don't refund my money on orders that were shorted, canceled or just not sent. I will be going to my. credit card company for a full refund. You give a guarantee all orders will be done correctly.

Rachel Smead says:

Posted on Jul 28, 2016 at 02:20 AM

Why can't I place my order? First it says it is the wrong email address then if I try to set an account up it says email address is already taken?

ajoke matti says:

Posted on Jul 27, 2016 at 10:47 PM

I place an order on the 24/07/16. And have made payment of the order. order number 241300839 which is $62.87, 241301265 which is $59.25 and 241301264 which is $21. All together in pound is £111.08 taken out of my account. After the payment, 2 of my order was cancelled by mistake. And have try to contact the seller, I was given this website to contact dhgate. Please I need my money back in my bank account. Have call my I was told that your company should send in saka letter with your company letter headed paper to my bank and the authorization code 025462. With my bank card details and the transaction date. On his (fax number 0138374334) thanks.

 
 

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