Astro Phone Customer Service Number

Average: 4 (3 votes)
72 Reviews
Astro Phone

Astro phone

In the 21st century, smartphones have become the basic necessities of almost every individual. Whether you are a school or college going teenager or an office going adult, having a decent smartphone is something that is seamlessly common among all the age groups. With the lightning-fast advancement in the field of mobile devices, companies like Astro Mobile has been able to meet the customer requirements in the country of Zimbabwe.
astro phone customer service number
If you have a close look at the mobile phone industry in Zimbabwe, it is quite easier to observe that with a substantially low income, people are a lot conservative and concerned while investing their money into a smartphone. Reasons, why Astro Mobile has been able to be proved a hit in Zimbabwean market, is the fact that this company focuses majorly on the customer needs and concentrates very much making the phones cheaper. CEO of the
company has made it very clear that Astro Mobile has a clear objective of making their mobile phones affordable enough to be bought without any second thoughts.

Why choose an Astro phone is a wise choice

Astro phones are available in a number of variants and this lets users choose the one of their choice and budget. Some of the major smartphone series of this company are Maxwest and Slide and both of them have proven themselves to be hit in Zimbabwean market. The reason for the same is the package of features that these phones pack along with the affordable price. Slide series has particularly been one of the game changers for the company as this series has some very decent smartphones.
If you are looking forward to buy a smartphone in the Zimbabwean market, there is a possibility that you end up spending more than you're willing to pay for a mobile device. This problem is somewhat solved when you choose to buy an Astro phone as this company has been selling smartphones at relatively lower prices. All you need to do is to decide the specifications that you require for your smartphone and also the budget that you're comfortable with. Now comes the time to search for the phone that fits your choice and for this you have a take a fair look at the various phones of Astro mobile. Once you get done with this, all you have to do is to go to the store to buy the device or you can even order it online and receive at your doorstep.

Conatct detail of Astro Phone

  • Address

    Measat Broadcast Network Systems, All Asia Broadcast Centre, Technology Park Malaysia, Lebuhraya Puchong-Sg. Besi, Bukit Jalil, 57000 Kuala Lumpur, Malaysia

  • Contact Number

    +60-395-434-129, 1300-82-3838

  • Website

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11% Marketing

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33% Other

3 reported this number as other

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comments (72) on Astro Phone Customer Service Contact Number

Unhappy customer

Posted on Dec 04, 2016 at 12:05 PM

shahrizal says: I will be terminated my Astro account. I am your customer from 2006 and still now. You have barred my line because I am late to settle my account. Good bye Astro.

Issue with the decoder

Posted on Nov 28, 2016 at 09:26 PM

Siaw Ping says: Hello,
My astro decoder suddenly showed no signal. The screen of decoder shows 0. After switching off, it cannot be switched on again. I already check all the cable connections and they are in order. Please help.

Looking for opening new account

Posted on Nov 19, 2016 at 04:44 PM

Yiling ng says: My account number is 0859221829. I have paid on 19-11-16 at 17:56 via deposit paid. Can you help me now to open Astro? Please do so as soon as possible. Thank you.

Requesting for a site visit

Posted on Nov 07, 2016 at 08:48 PM

Seh Bee Yan says: Mr/Mrs./Miss,
Good day. My name is Seh Bee Yan and I am currently a fourth year Electronic Engineering with honours bachelor degree student at Universiti Tun Hussein Onn Malaysia (UTHM). I am writing this to request the permission from MEASAT Broadcast Network Systems Sdn Bhd (ASTRO All Asia Networks)for a group of 40 students who are currently pursuing their bachelor degree in Electrical and Electronics Engineering with honours at the Universiti Tun Hussein Onn Malaysia (UTHM) for the site visit.

Details of the program are as follows:
Date: 5 December, 2016
Number of students selected: 40 students and 1 chaperone

I can be contacted at +6010-7978*** or you can drop me an e-mail at I am grateful and looking forward to speaking to you as soon as possible.

Your support is highly appreciated.
Thank you,
“With Wisdom, We Explore"

Warmest regards,
Seh Bee Yan,
Program director of the technical visit
Universiti Tun Hussein Onn Malaysia (UTHM)

Need information

Posted on Nov 06, 2016 at 03:25 PM

Saifuad bin parham. says: Astro problem as it cannot function. Weather is good. Please give me information immediately.

Problem with decoder

Posted on Nov 03, 2016 at 08:14 PM

Noorzafri Hisham Bin Noordin says: My decoder of Astro has no time at display and cannot connect all. I already done payment on 25/10/2016.

Complaint of channel blocking

Posted on Nov 03, 2016 at 05:54 PM

Gobalan says: We went out for Deepawali holiday. We came back and our njoi channel was blocked in screen asking to SMS at 66688. The account number is 011008341403.

Trouble with app

Posted on Nov 02, 2016 at 07:08 PM

Loh Siew Kian says: Today from 12 pm until now my Astro njoi can not be watched and no TV show on Astro njoi will be watched. Please clear the issue soon.

Looking for help

Posted on Oct 26, 2016 at 06:43 PM

wanatasha says: Astro account number is 0953337108. I got problem, need help as soon as possible. Thanks.

Dealing with service problem

Posted on Oct 26, 2016 at 05:33 PM

Fion yeow says: Why so many days for the service interruption? I cannot see the Astro TV for 3 days more already. Sending the ROC number to 66688 but it also failed. I feel frustrations on the interuption.

Unhappy with customer service

Posted on Oct 22, 2016 at 09:41 AM

Rohasiah says: I had called customer service several times but no one answers. Please call me back as I wanted to change my package. Thank you.

Complaining about customer service

Posted on Oct 14, 2016 at 04:13 PM

Lim Chong Beng says: I am one of the Astro customer and recently have gone through the horrible and terrible experience with the customer service provided from Astro managers. If I wish to log a complaint. Who should I refer to or who should I contact? Do Astro have the complaint department for customer to log in complaints?
Please advise.

N yogendran says:

Posted on Oct 03, 2016 at 05:43 AM

How can Astro call this a "Customer service" when you do not open to serve the customer.

Understood that you are only opened during office hours, noted that today is 3rd October and there is a public holiday. To be closed is shocking service if you like to call that service. Astro provides 24 hours pay TV without the support to customers. It should be at customers convenience not Astro. Technically your customer service is not available when you are transmitting and you are open less than 20 percent of trasmission time.

Having paid my late bills two weeks ago and still without transmission says something is really sick in Astro.

Unless Astro is not in the service industry my mistake and apologies than.

tengku zubaidah syed hamzah says:

Posted on Sep 24, 2016 at 05:37 PM

I would like to complaint regarding purchasing Astro best movie. I bought Captain America Civil War with the price stated on tv as rm10.60. but when I received confirmation of my purchasing through phone, the price stated to be rm21.20.

springter anak usen says:

Posted on Sep 21, 2016 at 09:21 PM

My name is Springter anak usen. This is my astro account 0913334***. I want to complain, why my astro still did not connect. I already payed my bill on 13.9.2016 but still I am not connected. What is this? My number is 0105932***.

Yasmin Abd says:

Posted on Sep 16, 2016 at 07:11 AM

Astro is not delivering its service & keeps escalating the fee. We feel shortchanged. Astro does not care about complaints. Even the careline is non-existent. Let's all terminate our accounts.

Rose Nabitah bt.Mohd.Amin says:

Posted on Sep 14, 2016 at 08:44 AM

My house could not get Astro reception since a week ago. My account number is 0810982316. I would not use this customer service number since post comments showed how slow and unreliable it had been.
Please response since I am a loyal customer despite all the posts about your company.

Lee Koon Seng says:

Posted on Sep 11, 2016 at 10:02 PM

I subscribed astro together with maxis wifi. These 2 days the line was so bad that I can't even serve Internet. Please check what happened.

Astiah says:

Posted on Sep 04, 2016 at 04:48 PM

I just move to new house and I try to plug and play but my astro box disconnected, I try to reset setting still not working, urgent.

Junaidy says:

Posted on Sep 03, 2016 at 07:05 PM

Why so many time appear services currently not available this happen start last week. Please fix it,my family very mad now because cannot see their favorite channel..

Rt says:

Posted on Sep 02, 2016 at 04:31 PM

My mother and i have called several times but no one answer it. So please do respond and solve our problem we cant connect it for two days and it keep saying services currently not available. Or not we will terminate it immediately!

Alice Lenguai says:

Posted on Sep 01, 2016 at 09:48 AM

I call astro several times already no one picked up my calling. I want to connect my astro again. please call me back. why so terrible?!

Ronald says:

Posted on Aug 23, 2016 at 04:17 PM

please check on my acct no 81012160 my line has been barred.pending bill is only RM 77.00 And don't simply disconnect and re- connect customer line and charged them. i will terminate my line next month.

Juariyah says:

Posted on Aug 22, 2016 at 08:02 PM

I called customer service just now for confirming my bill details. I asked few questions and before i ended my call, the agent disconnected it first, i was really shocked because the agent is really rude. Your customer service is really really bad!!

shahirah says:

Posted on Aug 22, 2016 at 02:10 PM

Hello there, I'm having problem with my smart card as it is invalid and not functioning. Hope that you can help me asap..

Phang chun fatt says:

Posted on Aug 17, 2016 at 05:14 PM

Please immediately fix my problems...
I got two decoders which is Join packed
I don't know who are giving permission to activate one of my decoder to family packets and now my both njoi decoder been canceled.
I hope it to be activated Now....

wan rohaya says:

Posted on Aug 13, 2016 at 11:19 AM

1630738776 report action taken. i have to call customer for several times and the customer service keep asking the same question.

ck says:

Posted on Aug 11, 2016 at 10:06 PM

My mother and I keep on calling astro cuts service (03-95433838/0395434129) 2 days more than 50 times but no one is pickup the called. Since when astro service is so terrible? Please reply as soon to fix my problems or else I will terminate account immediately.

Thiang Siew Tin says:

Posted on Aug 10, 2016 at 06:29 PM

Astro show service currently not available, and ask to call to 03-95433838 for assistance, but nobody answering. Attempt to call for more than 10 times but to no avail! This issue exists for 2 days already, please resolve!


Posted on Aug 08, 2016 at 04:02 PM

I am writing to cancel my Astro subscription account no. 080351811-0 with immediate effect. I have problem calling your toll free number which says number not in service.

Please call me to confirm my request.
Thank you.

Lee wm says:

Posted on Aug 04, 2016 at 07:27 AM

I m paying rm150 per month/every month/monthly, So why watching program that has been repeating In different channel and since last year,
thinking to terminate ......

Alfred Selvanasen Wales says:

Posted on Jul 31, 2016 at 01:37 PM

My acct 0851078436.Have paid on 30-7-16 via ATX and was told will connect within 3 hrs.Why is it still not connected?Please do so asap.
thank you


Posted on Jul 18, 2016 at 06:09 AM

Ac no.0844669465 Mazlan Bin Abdullah
My astro was disconnected 2 days ago. yesterday Morning I've paid 150.00 via pay-link global kiosk but until now ASTRO did not reconnect it despite numerous SMS and emails sent yesterday for activation. I am very disappointed with your service to me and may terminate your services soon.

Kong Yn Fook says:

Posted on Jul 17, 2016 at 12:31 PM

Please be informed that Acct 0816770207 was no longer sing the Astro long time already. why i was charged as i have received sms from 66688 there is overdue amount. Please waive sch amount accordingly.

farahin says:

Posted on Jul 16, 2016 at 09:31 AM

I wan to stop my package mustika but when i call customer service seems like no one to answer. So if astro get this comment please call me back at 0105720335.

Chris Ser says:

Posted on Jul 13, 2016 at 12:13 PM

Hi, I am Chris Ser from Taman Dahlia, Cheras my astro a/c no. is 83032273 in the name of Lim Seong Khim.
We are not able to watch any of astro channel after yesterday lightning strike, the tv screen show information/signal not available.
Please help to check maybe the disc was strike by lightning yesterday.

Syed Ja'afar AlHusaini says:

Posted on Jul 08, 2016 at 09:55 AM



I called your numbers many times on July 8, 2016 but no answer.
I think your Tanah Kubur program is baseless and not in line with Islamic teachings. I don't think you make reference to any ulamaks to produce such programs.

For examples show snakes and all sorts of weird things are more of Malay mystical beliefs.

Hope you can call me for a discussion on this matter as I am concerned that our Malay Muslim community will be misled by your programs.

Thank you.


Ho Phay Neok says:

Posted on Jul 04, 2016 at 10:23 AM

I paid for an njoi account which I later terminated and was told to wait for a month for a rebate which until now I haven't received yet.

a.k. says:

Posted on Jul 03, 2016 at 07:37 PM

seriously astro was stupid and waste my money. already purchase join for years but every time i open it, its not connected. wtf!! i already pay for lifetime meh. i know i rarely use it because its installed in my room at my mom house and just open it once a month. but its not monthly rental. seriously annoying. every time i want to see it, need to call customer service. is it your s.o.p.? when it closed for long time u disconnect the line? if u can't give good service, just don't offer it and steal our money. really a good thief in the name of business. shame on you.

Harjah Binti Batin says:

Posted on Jul 02, 2016 at 09:21 AM

I want to add sport so that i can access to chn 821 for euro match

nithiyarooban says:

Posted on Jul 01, 2016 at 03:48 PM

I had payed RM100 to my acc then i call to customer service but it told to pay of totally. My acct number is 0816208943. please reconnect astro.

abdul halim bin ali says:

Posted on Jun 28, 2016 at 09:58 AM

why the customer service don't answer our calling....every a half an hour i call. but still no answers... 9 pm-12.00 all.

roshan says:

Posted on Jun 26, 2016 at 12:21 AM

what the hell I was watching suddenly the astro turn of when I change to other channels it's also not responding when I went to channel 200 it's showed I didn't pay my bill but I already pay it last Sunday.

Loshni says:

Posted on Jun 24, 2016 at 02:50 PM

I would like to get 24 movie in astro I message to 32999.then I can saw the reply after 5 minutes. I go and see the channel of 488..but I can't saw the channel.... in the channel that i can saw... it's currently raining....

Thisha says:

Posted on Jun 18, 2016 at 06:24 PM

Dear Astro,

We have been trying to call Astro since 17/6/2016 but to no avail. kindly we hope that some astro customer service representatives will return call to 0146413854 or 01123850817. we have been trying to seek assistance for re-connection but no one seems to answer the calls and it gets disconnected as soon it says we have 2 accounts which makes frustrated... the astro account number is as follows : 0927755245

shima says:

Posted on Jun 18, 2016 at 08:25 AM

Morning, my bill address was not completed. The bill on name Gan Chee Yong. thank you

syahiran says:

Posted on Jun 18, 2016 at 04:43 AM

I already make a report to astro still not get the correct answer about my bill.
The guy name Kunalraj say want to follow up with this. I was force to add some packages and charges when i cancel the packages.
Please contact me back on this number 012-4157313 (Syahiran)

Woo Lai Yee says:

Posted on Jun 17, 2016 at 07:37 PM

Channels 350 & 361 no signal & not been able to access/connect to any astro nos in the past 45 mins to check or complain. What's happening?

Lim Chin Yan says:

Posted on Jun 17, 2016 at 04:35 PM

There is no signal from my astro to my new Samsung UHDL TV. It shows this message on the tv screen there service interruption. Ask to sms ASTRO RCO 0111 7184 2377 and send to 66688 which I did but reply came back unsuccessful.

Can't tune to any channels.

Jikon Basing says:

Posted on Jun 17, 2016 at 04:02 PM

Astro account no 0849692842 got problem, Need help as soon as possible.


Hamida says:

Posted on Jun 17, 2016 at 01:52 PM

Very very bad reception with interference on most of the channels for couples of weeks. At first we thought it was due to the weather but then we realized that we are having a bad reception all the time even on the bright sunny nice beautiful day. Please fix the thing. thank you

azman ibrahim says:

Posted on Jun 17, 2016 at 12:06 PM

Hi,I am Dr Azman Ibrahim from Tawa Sabah. I would like to terminate my account.My account number is 0855209422.I already paid off all the balance.I never see this machine since 2010.
Please help me to terminate it.Thank you.

Kenny says:

Posted on Jun 14, 2016 at 12:24 AM

Hello good day,
I wanted to ask, since this morning, I can't watch any Chanel of my Astro this is my Ic num for Astro account number, 750527-08-5198. Please help

Santy says:

Posted on May 24, 2016 at 11:42 AM

My no: 086521786-5. I have problem with decoder since May 12, 2016. On May 14, 2016, Astro changed my decoder. But not working. i have been calling every day but Astro cannot solve my problem. When i cal again on the stats on My 24, 2016. They closed my report without solve my problem. i really sick of the service. I want to terminate but did not allow. They will charge me if i terminate. I am so surprised with poor service. One more time i receive any call from Astro on channel package i m going to scream at them. Your customer service is very very poor. i already have 4 accounts for Astro under my husband, mother, mother in law and mine. I am going to terminate all the account.

Thank you for your excellence service. Appreciate.

Ng Hsin ling says:

Posted on May 19, 2016 at 10:31 AM

Call me. Your customer service cannot even be reached! 0123137828 ms and thanks.
My accounts 80323768 and 84343560.

Rex Lee says:

Posted on Apr 26, 2016 at 07:26 PM

I am frustrated on the setting.
It always showed "for a better quality video please change your resolution under Setting Display Resolution".
After changed the resolution, it still pop out on certain channel especially non HD channel.
I just wanted to remove that. Called in evening. No answer. I only available in front of my Astro TV after 8 pm.
Please assist

Elena says:

Posted on Apr 23, 2016 at 06:15 PM

My astro account (89684994) is currently not working. I have just paid my astro bill recently. However, upon turning on my astro decoder today, I could not watch any of the channels. When I was on the channel, there was only a black screen with a message that read "Error Found. Please call Astro Customer Service. (S11)". I have tried to restart the astro decoder many times but the same message about the error found keeps appearing. I would like to inquire on the cause of this problem and how to solve the said problem with my astro account.

Yong wee choon says:

Posted on Apr 21, 2016 at 05:27 PM

hi, wanted to complaints, the customers service is very very bad, 1st report make on Saturday 16.04.26 8++pm, ( 1629275404) come to repair on Monday (18.04.16), same day in the evening, same problem happen.
2nd report make on the same day (18.04.16) about 7.30 pm (1629300335) till now the repair man did"t show.
very disappointed. and sad with this kind of service.
total 7 days, this problem didn't settle.

vijayan says:

Posted on Apr 21, 2016 at 01:39 PM

My name is vijayan thamodharan and astro a/c no. 83704735.
Regret to say I have not been receiving my bill statement for the past few months even when I have informed the e-mail address many times.
kindly look into the matter and appreciate immediate feedback.

As a customer the services provided is unsatisfactory.

Rosli Muhammad Saad says:

Posted on Apr 15, 2016 at 07:52 AM

I would like to purchase movie on astro best but still cannot get through using sms 32999 to purchase. On the screen written ' purchase is open to all customers who subscribed to prepaid and post paid services.....And when i send thought my redone cellular phone, message written back this service is not available, please try again...

Lachmi muniyandy says:

Posted on Mar 25, 2016 at 05:53 PM

My astro shows 'no signal' despite being connected to my TV. Please do something about it before i go to the consumer court.

Rohaizat Abdul Raub says:

Posted on Mar 13, 2016 at 06:06 AM

Please note your bill could not be read. Your phone 1300 82 3838 is also not in service.

jason koa says:

Posted on Mar 08, 2016 at 10:00 AM

Can someone help me delete my phone 0164477777 in Astro website i'm not dealer.

Ben Sia says:

Posted on Mar 06, 2016 at 08:34 PM

Bad reception with interference on all astro channels for a couple of weeks now.
Please advise urgently.
Ben Sia

Tan Miaw In says:

Posted on Feb 27, 2016 at 04:30 PM

I received a letter of demand Fr Astro for non payment. The truth is not that I cannot pay Astro but I wanted to disconnect the service since last year. Every time I called to disconnect they told me to pay the charges due and in 30 days line will be disconnected. Yet the next month again it was not disconnected. Now you sent me a legal letter. What is this ! My a/c 834809000

Sabriya says:

Posted on Feb 21, 2016 at 07:00 PM

How can double check about my act i did make payment but still not yet active.

Eilleen says:

Posted on Feb 08, 2016 at 08:53 PM

My mum called astro customer services number with a staff name yu sui cheng are so so so rude .no customer happy to listen to a bad customer services staff tat so rude .

Siti Nrizah binti Ismail says:

Posted on Feb 01, 2016 at 07:32 AM

Hi! Been trying to get your customer service line but no reply. Anyway, just to inform you of change of name to my husband's account as he passed away several years ago.Details are as follow:
Account name: Adli Heykal bin Ahmad
Account no : 0801319225
address: no 13 Jalan 4 ampang Jaya. 68000. ampang . Selangor
Remarks: I do not know where I can attach his death cert. Please advise. Tq

Hassan B Otoi says:

Posted on Jan 29, 2016 at 12:28 PM

There is no reception from Astro as of this morning.I reboot the decoder and still receive no signal.Please assist to repair this problem.

My astro account no. is 0801223945.


Azri says:

Posted on Jan 27, 2016 at 05:23 PM

What happened to your customer service? Is not enough to handle all? your charger already high n slow, how to communicate? You messaging system like rubbish, You just wanna take money from us. Please take this action.

Sarjet Singh says:

Posted on Jan 18, 2016 at 09:39 AM

We already settle the payment for this month but still their never conect the line, two days never open the line, I call the customer service their never answered the call! May i know what is the reason their never conect the astro line??

Chee Yu Meng says:

Posted on Nov 18, 2015 at 08:51 AM

To whom may concern,

I would like to know where is my astro bill, i have not been receiving my bill for past 3 months. And yet you want to discontinue my subcription. Please kindly sent my astro bill or call me. Chee Yu Meng . Id. 780803075699 . I have forgotten my astro id or the account no. Please check and get back to me.


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